Server Maintenance - 3 - 8

News & Announcements Started Last reply 78 posts
All servers will be down for maintenance on Tuesday, March 8, 2011 at 5am PST / 7am CST / 8am EST / 1pm UTC/GMT. Estimated downtime is approximately 3 and a half hours.

With this maintenance:


The Treasure Hunt Event (http://www.lineage2.com/archive/2011/02/treasure_hunt.html) ends. All Treasure Sack Pieces and Treasure Hunter Transformation Scrolls will be removed. Treasure Sacks and other rewards acquired from this event will remain in the game.
Christmas Cake Boxes and Santa Hat Sets will be removed. If you have either of these items, simply open the box/set before the maintenance begins. The items inside of each will remain in the game.


Other timezones listed here (http://www.timeanddate.com/worldclock/fixedtime.html?month=3&day=8&year=2011&hour=5&min=0&sec=0&p1=234).
Any fixes during this maintenance?
So maintenance is earlier this week?
TBH I prefer this time (im in Europe).
Its 2 PM in my country! Its middle of the day! Its same bad as last week :P
Its 2 PM in my country! Its middle of the day! Its same bad as last week :P

How it's bad? It's best time they could do maint as it affects least of players.
Really? In your world I guess...
Really? In your world I guess...

I think it's just in your world.
Cool story...its middle of day in whole Europe...

There should be 2 maintenances...one for each server...
Cool story...its middle of day in whole Europe...

There should be 2 maintenances...one for each server...


and a majority of europe is at work or school so yes its a perfect time to be down..:)
I think at least half of players is not at work at this time. But only small group is playin at night (3-5AM)
Still much better than 5pm-7pm (or 8pm like last week).
Most ppl get home from work/school around 5pm (+/-1 hour) and servers will be up then instead of going down. :)
Still much better than 5pm-7pm (or 8pm like last week).
Most ppl get home from work/school around 5pm (+/-1 hour) and servers will be up then instead of going down. :)

Exactly my point. This time is much better because during the day most players don't play anyway.
Yes, this time is much better. For people who are at home all day long, it does not matter when the downtime is, they will ALWAYS lose those hours. But for people who happen to work, or who go to school, it is better if the downtime is NOT in the evening. If the downtime today would start the same time as last week, it would end at 20:30 or probably more likely 21:00 euro time. That's most of the evening gone, if you have to work the next day and want to go to bed at 23:00.

Of course, it would be even better if the downtime would be at like 08:00 in the morning euro time.
3 and a half hours ....

Mind explaining why it's taking you so long AGAIN?
I think at least half of players is not at work at this time. But only small group is playin at night (3-5AM)

so guess you live in a different europe to me , yes some people work a night shift and play in day time but still a majority work the standard hours of 8-5 and school these hours so server coming down at 1pm would be acceptable to most of the euro account holders
Keep thinking that...your problem. We can do maintenance whole the time...servers are down most of time that way or another...
2 PM is fine for me.... I'm at work at that time anyway. - but the 5 PM it was before sucks.... I get home and then servers arn't up.
First announcement 15min prior to the downtime and then taking it down after 5min???????

You owe me four brezzes if I'm dead now!
Y my whole party was in middle of GC pulling mobs... GF NC, guess ur clocks are faster
Well I am stuned of your actions..first of all I am not reading this section every day before update,I just check it when update starts on normal time to know what will be fixed,so I went to instanced zone Delusion chamber Tower of seal couse I knew I will make it till normal update time and now when I have 21 minutes left to raid boss room I see annoucement that restart in 15min and after 1min I get disconnected and can't connect anymore (I think login server down again as it was earlier today or yesterday) so it is just one point of one player but I asure you there are more like this in one or other way, it would be wise to compensate somehow this thing and to be even make it for all:cool:
fail 3 in 1 week... servers down 10 minutes before announced time.

Guys, think of it again. You would be annoyed by your own actions too if you were a player.
You simply can't expect players to considder that the servers are going down 2 minutes after they recived an anouncement that the servers are going down in 15! minutes.

So whats the matter with ncsoft lately?
3 and a half hours ....

Mind explaining why it's taking you so long AGAIN?
Warcraft usual maintenance takes like 6 hours everytime, but well they actually fix things in that time. And yeah, it starts arround 2am GMT...
Warcraft usual maintenance takes like 6 hours everytime, but well they actually fix things in that time. And yeah, it starts arround 2am GMT...

Could be 8 hours if it was during a time where most of the people are asleep.

But what NC is pulling off lately is just too much.

I wish there was some kind of organisation I could go to and hand in an official complaint about NCWest ...

I'm really curious what excuse or whatever Moxie and Sace are comming up with this time. (if they post anything at all)

If we had to weight up all their failures during the past months with Revita Pops they would have to give us hundreds if not thousands of them!
Could be 8 hours if it was during a time where most of the people are asleep.

But what NC is pulling off lately is just too much.

I wish there was some kind of organisation I could go to and hand in an official complaint about NCWest ...

I'm really curious what excuse or whatever Moxie and Sace are comming up with this time. (if they post anything at all)

If we had to weight up all their failures during the past months with Revita Pops they would have to give us hundreds if not thousands of them!
You could quit the game like someone with a strong character would do, when he sees that he/she pays money for a ***** service and nobody cares about complains unless it's that late that actually no one will think that the resolve will actually come. Heck I actually think to quit too, especially now when I reached few goals, and the game starts to become more fun. But of course I will fail in quiting this game because it's so **** addictive and I'm weak...
Figures, the one time I leave things to the last minute NC bumps the server maintenance back by 2 hours >< lol, just my luck! Cya Xmas boxes :)
Really, it's like a bad joke.

It's like they're doing EVERYTHING they can to make us mad ... and succeed at it!
say cya to your xmas-boxes they head to nirvana :p
Why maintance starts so early?

It was funny because of login server issue today that cause unavaliability to log on Naia server.
Once again their lack of communication causes ALOT of trouble ... is it so hard for you guys to follow some basic rules????

Two questions you could've answered to spare you the drama:

WHY is the downtime so early this time?
WHY is the downtime being extended to 3,5h?

I guess those are question you are not able to answer, right? Some internal thing you aren't allowed to tell us, right?
Once again their lack of communication causes ALOT of trouble ... is it so hard for you guys to follow some basic rules????

Two questions you could've answered to spare you the drama:

WHY is the downtime so early this time?
WHY is the downtime being extended to 3,5h?

I guess those are question you are not able to answer, right? Some internal thing you aren't allowed to tell us, right?

Or may be Sace (I guess you are talking to her) doesn't have to answer ? NCSoft doesn't have to justify for each move they do.

With a 3h+ downtime, I have some expectations about bug fixes and game improvements, especially the H5 Known Issues thread. So why not stop crying for 1h of your time you will not spend on L2 ?
Or may be Sace (I guess you are talking to her) doesn't have to answer ? NCSoft doesn't have to justify for each move they do.

With a 3h+ downtime, I have some expectations about bug fixes and game improvements, especially the H5 Known Issues thread. So why not stop crying for 1h of your time you will not spend on L2 ?

Ok.
Or may be Sace (I guess you are talking to her) doesn't have to answer ? NCSoft doesn't have to justify for each move they do.

With a 3h+ downtime, I have some expectations about bug fixes and game improvements, especially the H5 Known Issues thread. So why not stop crying for 1h of your time you will not spend on L2 ?
thread own.
It's not really my problem if you're comfortable with how we're treated by NC ...

People like you make them think it's okay to do so.

It's not like we're asking for much, all we want is more transparency and communication.
It's not really my problem if you're comfortable with how we're treated by NC ...

People like you make them think it's okay to do so.

It's not like we're asking for much, all we want is more transparency and communication.

Something like this (http://forums.startrekonline.com/forumdisplay.php?f=64) would be awesome (yes they are all developers or GM's), but it will never happen...it's NCSoft we are dealing with...
Great idea to start the maintenance earlier. It's very nice for European players if Naia is up to prime time. Thanks a lot and wish you can do it like this every week.
Jesus, i tought it was the same time as last week!

didnt opened some boxes ;)
Great idea to start the maintenance earlier. It's very nice for European players if Naia is up to prime time. Thanks a lot and wish you can do it like this every week.
yes its better then 16:00-19:00
Jesus, i tought it was the same time as last week!

didnt opened some boxes ;)

I was lucky, managed to sell my last few boxes just a few minutes before the server went down.

I hope the ones that bought them managed to open them before the server went down 10 minutes early.
Great idea to start the maintenance earlier. It's very nice for European players if Naia is up to prime time. Thanks a lot and wish you can do it like this every week.

Thats just wishthinking .. they have scheduled maintainance at 5pm GMT+1 .. just because they do it at this hour this one time, doesn't mean you can expect them to do so in the future..

Next week they are probably back on schedule. Or maybe not. Who knows, it's NC :rolleyes: no-one knows where they are, how they think, what they do, why they do it .. and so on.
Yeah I lost about 25-30 boxes myself.

With all of their epic failures lately I'm not really surprised, it's just ANOTHER thing. Once things get rollin it's all downhill and fast :)
I was lucky, managed to sell my last few boxes just a few minutes before the server went down.

I hope the ones that bought them managed to open them before the server went down 10 minutes early.
i was lucky to :D i open the last 10 box after the server was crash down :D
Figures, the one time I leave things to the last minute NC bumps the server maintenance back by 2 hours >< lol, just my luck! Cya Xmas boxes :)

I am in the same boat buddy. I opened about half my boxes early, and I had 13 unopened boxes in case I wanted to sell some before maintainence. I got up at 6:30am PST, like I do most days, planning on doing some grinding and opening the rest of my boxes, but instead the server was down. My fault for not just openning the boxes when I had the chance.

I am not sure who making these decision to make changes that affect most if not all the players, but they need to do a better job of forewarning the players of such events, like early maintainence or new security measures.
and a majority of europe is at work or school so yes its a perfect time to be down..:)

Yeap perfect time for down +1
It's not really my problem if you're comfortable with how we're treated by NC ...

People like you make them think it's okay to do so.

It's not like we're asking for much, all we want is more transparency and communication.

agree!
I am p1ssed off too. Not being able to log, not being informed properly about early downtime (15 min to downtime message and in a minute server falls down). Good job, NC. Is it a part of plan to get rid of last clients to shut this game down already?
Do not worry…. NCsoft will compensate all with 5 Revs per active account ;)
Yeah I lost about 25-30 boxes myself.

With all of their epic failures lately I'm not really surprised, it's just ANOTHER thing. Once things get rollin it's all downhill and fast :)
you blame nc soft for you not opening your boxes in time.
they said it weeks before that the day will come and you had over 10!!!!!!!!!!!!! weeks time to open them.
Be gone pls...thx
How many people were trying to sell the event itemsand end up not using them?
Well they did bringed the server up after it went down for like another five minutes before the actuall maintenance. So QQ more greedy people :D.
you blame nc soft for being self stupid to open your boxes in time.
they said it weeks before that the day will come and you had over 10!!!!!!!!!!!!! weeks time to open them.
+1
As always ppl like to QQ,,
I bet that you all are the spammers of WTS WTS X-BOX until servers go down hopping you will earn some more adena easy.lol scammers ...you got what you deserve...cry more now.
As far as NC,do you all have any contract that says NC must not make maintenance more than 2 hours or when NC must do it?I guess no...so stop again QQ for the rr of servers get a life and go away from pc for at least 2-4 hours the week ,NC helps you for that.

For me NC makes great job ,if they didnt do good job I wouldn't be here..its simple
First of all i want to say thanks for changing maintenance time. Keep it like this and is perfect.

Second, noone should "QQ" for the people that didn't "opened" the boxes, this is the result for keeping high price for selling and they didn't need them anyway. It was their decision to loose them.

Third, if staff decided that need 3 hours and half to clean up database this means that have a lot of scripts to run to delete items they said in maintenance post description and the interogation of database for all accounts/characters active and innactive take time. After this, they must check if all script actions was completted successfully and then they must open servers to see if everything still load ok, then few tests and after this we will log in game. So, i think that 3 hours and half is a reasonable time.

See Ya!:rolleyes:
As far as NC,do you all have any contract that says NC must not make maintenance more than 2 hours or when NC must do it?I guess no...so stop again QQ for the rr of servers get a life and go away from pc for at least 2-4 hours the week ,NC helps you for that.

For me NC makes great job ,if they didnt do good job I wouldn't be here..its simple


If you don't even have a slight clue WHY people are "QQing" then don't you dare to tell them to stop ... gosh!
For me NC makes great job ,if they didnt do good job I wouldn't be here..its simple
Now don't be hypocrite...

I agree with what u said about Baba tho.
@Fotigos - Cool story bro....but sooo not true.
they said in maintenance post description

Can't find it ... help me!
Can't find it ... help me!

Maybe you should learn to start read 1st page:

All servers will be down for maintenance on Tuesday, March 8, 2011 at 5am PST / 7am CST / 8am EST / 1pm UTC/GMT. Estimated downtime is approximately 3 and a half hours.

With this maintenance:


The Treasure Hunt Event (http://www.lineage2.com/archive/2011/02/treasure_hunt.html) ends. All Treasure Sack Pieces and Treasure Hunter Transformation Scrolls will be removed. Treasure Sacks and other rewards acquired from this event will remain in the game.
Christmas Cake Boxes and Santa Hat Sets will be removed. If you have either of these items, simply open the box/set before the maintenance begins. The items inside of each will remain in the game.


Other timezones listed here (http://www.timeanddate.com/worldclock/fixedtime.html?month=3&day=8&year=2011&hour=5&min=0&sec=0&p1=234).

LE.: Btw, servers up! :D
/facepalm
Third, if staff decided that need 3 hours and half to clean up database this means that have a lot of scripts to run to delete items they said in maintenance post description and the interogation of database for all accounts/characters active and innactive take time. After this, they must check if all script actions was completted successfully and then they must open servers to see if everything still load ok, then few tests and after this we will log in game. So, i think that 3 hours and half is a reasonable time.

Maybe you should learn to start read 1st page:


Okay so what YOU wrote above was written in the 1st post?

Cool story bro!
If you don't even have a slight clue WHY people are "QQing" then don't you dare to tell them to stop ... gosh!

Did you even read any of the posts or you just came here to troll?

hmm sorry you are complaining for the dc after the announcement and you want for this brez for your party...is this right?
Well since all server down mobs down too so you dont have to rez your party after all when you got dc from your provider do you ask for brez from them or when your own pc crush do you ask for brez from your pc?
As far as why NC makes more time to maintenance or earlier I think they will answer and cover your worries.
Come on if this is your true problems in your life you (when or how) NC will make rr you really dont know what is real life.
Hes real life is not your problem...
Maybe you should learn to start read 1st page:
but also on the 3rd march he typed in the section:
Item Removals on March 8

Item Removals on March 8
<hr style="color: rgb(209, 209, 225); background-color: rgb(209, 209, 225);" size="1"> During the server maintenance on March 8, 2011, the following items will be removed:


Christmas Cake Boxes
Santa Hat Sets
Treasure Sack Pieces
Treasure Hunter Transformation Scrolls

Before the maintenance begins on March 8, be sure to open any remaining Christmas Cake Boxes and Santa Hat Sets left over from December 2010. Also, be sure to use any remaining Treasure Sack Pieces and Treasure Hunter Transformation Scrolls from the Treasure Hunt Event. Only these 4 items will be removed on March 8; all box contents, rewards from the event items, and 1st through 6th place Treasure Sacks will remain in the game.


There was also a announcement ingame each time when logging in for the entire last week telling people to open the boxes, but did they bother to read it? Nooooooo, of course not!
It's better to blame others for their own faults.
You can **** if you dont understand.
The maintenance periods are driven by staffing hours and nothing to do with what is best for any users, no matter where the population resides.
Not to mention that they didn't perform a server transfer.. or took at look at the open incidents, regarding that same server transfer. :|
As I said to DrSabre in my petition, does login server unavailability was also announced before?
I'm fairly sure that NC could handle maintenance on 2 servers each at a different time. I would like to honestly suggest implementing a security feature where the sys admin would have to validate two security questions before the maintenance was able to proceed. And a capcha box that was required as pop up, instead.
i'm fairly sure that nc could handle maintenance on 2 servers each at a different time. I would like to honestly suggest implementing a security feature where the sys admin would have to validate two security questions before the maintenance was able to proceed. And a capcha box that was required as pop up, instead.

lol
I'm fairly sure that NC could handle maintenance on 2 servers each at a different time. I would like to honestly suggest implementing a security feature where the sys admin would have to validate two security questions before the maintenance was able to proceed. And a capcha box that was required as pop up, instead.

Why doing 2 MT?
Why should the others wait longer to get a patch? Why should players get 2 MT when they have chars on both servers?
I would get kinda ******, if that would happen!
Why doing 2 MT?
Why should the others wait longer to get a patch? Why should players get 2 MT when they have chars on both servers?
I would get kinda ******, if that would happen!

In response to that...I have to admit I didn't understand one single point...that was attempted to be communicated in that post...I'm fairly sure you could understand when I refer you to this video for complete and honest understanding

Ketchup Chips
In response to that...I have to admit I didn't understand one single point...that was attempted to be communicated in that post...I'm fairly sure you could understand when I refer you to this video for complete and honest understanding

Ketchup Chips

it makes no sense to make 2 MT's
it is also more work for NCSoft because they have to do all the patching to the database (for adding/removing things like as example Christmas Present Boxes, News Informer npc or so, etc etc) separately instead of all at once as they do it now. The two servers we have also shares login-server, so that means that one would have to go down during both Maintenance's, preventing all to login twice as long than normally.
Server transfers would also then not be possible if you would have separate Maintenance's, since if just one is down, how can you transfer to the other if that one is not down as well?
You want to wait a additional day or so until your transfer is done for that and not being able to do anything at all while waiting for that, since the char would be gone from the server you transfer from when that goes down, then you have to wait until the second server has had Maintenance too before you can play again.
If the server you transfer from happens to be the second server to go down, you would have to wait a entire week for the transfer to finish before you could start playing again on the other server.
Leave him alone already Vitellious, he won't get it! xD
it makes no sense to make 2 MT's
it is also more work for NCSoft because they have to do all the patching to the database (for adding/removing things like as example Christmas Present Boxes, News Informer npc or so, etc etc) separately instead of all at once as they do it now.

The servers are located at 2 completely different geographical locations (Germany and US) so there are already 2 separate databases that they need to patch. The patching process is simply a script that someone starts to run and it does all the adding/removal of things automatically while the person that started the script can go and grab a coffee.


The two servers we have also shares login-server, so that means that one would have to go down during both Maintenance's, preventing all to login twice as long than normally.


Yes they share the same login server, but the game data that they are patching up now and then are located on the game server. They never need to shut down the login server while doing a server maintenance, but they reboot it now and then when needed (change login from everyone to GM only if the GM's need to test something before allowing everyone in).

So it doesn't matter if one of the servers are down because it doesn't affect the login server. The server that is down for maintenance will show up as "Down" in the list while you can join the other server just fine.


Server transfers would also then not be possible if you would have separate Maintenance's, since if just one is down, how can you transfer to the other if that one is not down as well?
You want to wait a additional day or so until your transfer is done for that and not being able to do anything at all while waiting for that, since the char would be gone from the server you transfer from when that goes down, then you have to wait until the second server has had Maintenance too before you can play again.
If the server you transfer from happens to be the second server to go down, you would have to wait a entire week for the transfer to finish before you could start playing again on the other server.


Again false.

The reason they do the server transfer during server maintenance is so that you aren't playing on the character that is going to be moved.

If they do the server maintenance separately they would had done it like this:

You apply for a server transfer from server A to server B
You choose character named char1 on server A and char2 as target on B
Server B goes down for maintenance:

Nothing happens

Server A goes down for maintenance:

Script checks if you are online on char2
Script checks if char2 fulfill all requirements (being level 1)
If the script passes the 2 previous points it then copies all data about char1 from server A into the data about char2 on server B
Script verifies copied data
Script deletes char1 from server A
Server transfer complete

When you login (or re-log if you where online with char3 during the transfer) you will see the transfered character at character selection screen on server B and can go in with that char and play the game
If it was so easy, why isn't NCSoft doing so already?
It's a lot of things they could do, but they don't do, either because they don't seem to be able to think of easier solutions.
They could for example just temporarily disable your login while they transfer the char and do the transfer any time and day of the week, but they don't.
They could make a more efficient and faster patching-system (the one that WoW uses is using BitTorrent protocol to very fast distribute the patches among all players as one example), but they don't.
They could also apply genderchanges, namechanges and mainclasschanges instantly for just the same reasons I wrote above, but they don't, and also they could do all at once, instead of just once per week as it is now (if you have for example mainclasschange, namechange and genderchange queued up, you have to wait 3 weeks total to get all processed).
There is so much things they could do, but they don't do for unknown reasons...
It's unfortunately how NCSoft seems to work and how they have been doing it for a long time.
With how it is at the moment, if NCSoft would split up the maintenance times, you would have to wait a entire week if you want to transfer from the server that goes down later to the earlier one.
If it was so easy, why isn't NCSoft doing so already?
It's a lot of things they could do, but they don't do, either because they don't seem to be able to think of easier solutions.
They could for example just temporarily disable your login while they transfer the char and do the transfer any time and day of the week, but they don't.
They could make a more efficient and faster patching-system (the one that WoW uses is using BitTorrent protocol to very fast distribute the patches among all players as one example), but they don't.
They could also apply genderchanges, namechanges and mainclasschanges instantly for just the same reasons I wrote above, but they don't, and also they could do all at once, instead of just once per week as it is now (if you have for example mainclasschange, namechange and genderchange queued up, you have to wait 3 weeks total to get all processed).
There is so much things they could do, but they don't do for unknown reasons...
It's unfortunately how NCSoft seems to work and how they have been doing it for a long time.
With how it is at the moment, if NCSoft would split up the maintenance times, you would have to wait a entire week if you want to transfer from the server that goes down later to the earlier one.

They just cant disable ur login. How would they know u dont plan to go on/are already playing on a important raid.
Therefore they would need to do it at a time YOU like.
Of course NCsoft doesnt want to do it that way, they want to do it when THEY got time and thats perfectly during MT.
If it was so easy, why isn't NCSoft doing so already?
It's a lot of things they could do, but they don't do, either because they don't seem to be able to think of easier solutions.
They could for example just temporarily disable your login while they transfer the char and do the transfer any time and day of the week, but they don't.
They could make a more efficient and faster patching-system (the one that WoW uses is using BitTorrent protocol to very fast distribute the patches among all players as one example), but they don't.
They could also apply genderchanges, namechanges and mainclasschanges instantly for just the same reasons I wrote above, but they don't, and also they could do all at once, instead of just once per week as it is now (if you have for example mainclasschange, namechange and genderchange queued up, you have to wait 3 weeks total to get all processed).
There is so much things they could do, but they don't do for unknown reasons...
It's unfortunately how NCSoft seems to work and how they have been doing it for a long time.
With how it is at the moment, if NCSoft would split up the maintenance times, you would have to wait a entire week if you want to transfer from the server that goes down later to the earlier one.

Well, I can feel for the folks at NC West considering they are working for folks in from a third world country on the other side of the planet. It's different on the other side of the planet....

Ketchup Chips

http://blogorelli.typepad.com/photos/uncategorized/2008/02/04/herrsnacksgifts_1983_6159277.gif