Some of you may have seen that the duration of recent server maintenance windows have been extended. Since the server merge, the processing time of regular server maintenance has increased, as has the time it takes to process account services. Due to these time requirements, we will be permanently extending our regular maintenance window to 4 hours. The 4 hour window is the maximum downtime expected; it is possible that a maintenance period will end before 4 hours pass.
The maintenance time of day will remain similar to what we've been seeing recently. The 4 hour maintenance window will officially become 7am to 11am Central time. As the maintenance duration will be permanently extended, we have decided to begin earlier so that it will have minimal impact on European prime-time.
Also, to streamline our weekly maintenance process with that of other NCsoft games, the maintenance day is changing from Tuesdays to Wednesdays. This change will take effect in a couple of weeks on Wednesday, April 6, 2011.
I started with this sentence, and i was expecting different world in it. To me, it would be logical to decrease maint time with less servers:
"Since the server merge, the processing time of regular server maintenance has decreased"
And would be even nice if you compensate those x hours of unavailability, like some other unnamed companies does (its actually 16-20 hours a month + some crashes. Almost a day..)
my understainding, and correct me if im wrong, is that maint has become longer because the queue to transfer is huge. That was never the case b4 the mergers.
Clan Member told me that Chronos -> Naia transfer is closed so i rly wonder what takes that long.
Also i dont belive that there is more server transfer btw 2 Servers as it was previous with all NA+EU Servers.
Other side, Sace said "... The 4 hour window is the maximum downtime expected; it is possible that a maintenance period will end before 4 hours pass..." So we only can w8 and let us surpise.
What would be cool is more details about this "...Since the server merge, the processing time of regular server maintenance has increased..."
Is it just till the H5 Bugs are fixed or perma or ... ?
Its really about time that the downtime is earlier than before. For EU-players (such as me) it has been pretty annoying to sit and wait when its an ideal playtime.
About the lenght...well Im no expert there. I guess they need the 4 hours, why would they otherwhise have it? To annoy ppl?:p
Just wondering if Ncsoft even consider timezones before altering times and stuff im gmt+8 (australian) ... already we miss out on seiges due to them falling on a monday morning time (most ppl have to work to pay for things such as playing l2 ) again olympiad can only be done on weekends for our time zone and now with the revised maintainance times as soon as most in my time zone log after getting home from work we have like 60 to 120 mins b4 maintainace almost pointless logging on that day = 4 day a month lost
im not effected what day the maintainace is done but why make it 4 hrs eariler than it used to be? now we have 2 servers and theres more work? i wonder how that is possible one would think 8 servers would be more work not 2
and why cant there be a compromise maybe 2hrs before and upto 2hrs after the (old maintainance time) if its can take upto 4hrs .
i know the ppl that share my time zone are a minority but we should of been at least considered .... bit disappointed
Something same for me, I'm gmt+6, however I don't think that company that provides game to US and European Union should care about mid Russia and Australia. Maybe you and me would be better off playing on US server :)
At old time I had servers turned off at 22:00 on Tuesday and it lasted till 00:00, so was kinda ok. Now I have them turned off at 18:00 and they are back at 22:00, not really great, but what can I do :)
I am also in Australia and cannot play on the night of due to server maintanance time being brought forward. I am working during the day and generally have 7pm to 12pm as my available time mid week.
My issue and request for GM response is that I pay for server availability 7 days a week. With the maintenance occurring during my weeknight available times, I am now paying the same price and have 14% less playtime (loss of 1 day in 7)!
Will we be offered a reduction in the cost of NCSocft gametime?
Why do you need to the time change it at all? The entire server population is already used to organising ingame events and activities and their login time around the old maitenance times. Admittedly, there are an extra 2 hours maint, however it is only a change for an additional 2 hours rather than have the entire population change their game plans, clan setups, activities etc to meet the new Wednesday Extended Timeslot.
Well, this is difficult. Earth has got 24 time zones. Even if you set maintanance this time or that time somebody will be affected.
I am EU player on NA server so I am quite glad that NCSoft slightely shifted maintanance time but I definitely understand why you are upset. For example we have TW from 3:00AM (the same of course with the second round of CS). It means we have CS from 3:00 - 5:00 AM on MONDAY. I sometimes think to go to work directly after CS because it doesnt make a sense to go to sleep for 2 hrs.
It is the same for oly. It starts at 01:00 AM. So I go there to make 15 fights and that is all.
Unfortunately we dont have too many choices. Yes, I could go to play to EU server which I really do not want to (because the limits of transfer of items and adena and you dont transfer whole acc, but one one toon). But you, you have bad luck.
So there are is a good number of players affected. What about having a roster cycle over 4 to 6 weeks for the maitenance period?
Week 1 is current time allocation
Week 2 moves back 1 hr from week 1
Week 3 back 1 hr from week 2
etc.
It would also be good to have something similar for other server wide events such as TW that could move in a 4 hr window.
Im sorry, but how is that normal? Please explain. Coz its not.
I do not have any idea what exactly they need to do during the maintenance, but let's say they need to do something which takes x time for each and every account. They work through the database for each server from account nr. 1 to the very last account. So the time needed for each server's maintenance is x * (number of accounts).
When you do a maintenance on, say, ten servers, you can do the maintenance for all ten servers at the same time. So if you have ten servers with 1000 accounts each, the maintenance time will be x*1000, no matter how many servers, because they will all start and be done at about the same time if they all have about the same number of players.
But if you now put all the accounts from the ten servers onto ONE server, the maintenance time will suddenly be x*1000*10, since you can't do the maintenance simultaneously anymore on several servers, it's all on one server and each and every step of the maintenance will take more time than when it was spread out over several servers. Every maintenance step does not go anymore from account 1 to account 1000, but instead from account 1 to account 10000.
This is all simplified a lot, but I'd bet the reason for the longer maintenance is something like this.
So what you're saying is that the number of players now is the same as in let's say Chronicle 4?
1/5th of the servers and probably 1/10th of the players and it takes them twice as long to enter a command line to their server so it's running the maintenance program ... lol
Is there a problem with login server or something? Because me and some clannies can't log in. Maybe some things remained in the old maintenance schedule?