Service Quality

Seriously NC, we live with autoanswers.
we live with no ingame help from gms.
we live with weeks of waiting when there is a bug.

but now we also have to live with half answers? ... please NC I know there is apparently a zero customer friendly policy - but if you don't want to help why bother sending half an answer...

over and out
http://www.hetaeria.com/lol.jpg

http://www.hetaeria.com/lol.jpg
Copy and Paste skills need some polishing.

What was the bug btw ?

I'll forward this to our GMs so that they can adjust their response formatting. :)

is there a character count maximum?

is there a character count maximum?

yes.. 255

but now we also have to live with half answers? ... please NC I know there is apparently a zero customer friendly policy - but if you don't want to help why bother sending half an answer...


gms are currently to busy with reinstalling famous old "veteran" accounts.

I don't think it's 255 limit in the response, as I have had a very long and oft repeated section of text as a response to a /gm.

I will try to find the FIVE (5) images i had to make to capture the entire message (lol?)

-Mole

the original issue was, that since HF on certain spots the game crashes or disconnects while relogging or soe'ing. my char soed, appeared in town, crashed. after reloggin, I found myself in the middle of aggro mobs and got killed (dancing dance of shadow apparently first removes your anti aggro protection and then applies the shadow effekt - working as intended?) -

with the current exp aquiering techniques it doesnt really matter

I was just confused about not only getting an autoanswer but also getting half an autoanswer

Well, until you cast dance of shadows u get the mobs on you so, it's normal. :p

Any action performed, even opening your inventory removes the spawn protection.

Well, until you cast dance of shadows u get the mobs on you so, it's normal. :p

Any action performed, even opening your inventory removes the spawn protection.

opening invo doesnt remove spawn protection... ur allowed to /unstuck or soe while protected so how do you plan on using soe w/o opening your invo....

Today's mobs become very agro, when player try to use soe near them ;)
But opening inventory don't removing agro protection. Also, this protection can be removed before 10min ends, even if you do nothing.

I'll forward this to our GMs so that they can adjust their response formatting. :)

You are so funny... Keep up the smiles, it truely helps.

You are so funny... Keep up the smiles, it truely helps.

Honestly disturbing. Sace check outside for any lurkers, I'm concerned for your safety.

It appears that this issue was a one-time error caused by a human being, and it was not caused by character limits. Currently in-game petitions from players have 255 characters limit, and responses from GMs have more. Aside from this one exception pictured at the top of this thread, our responses have been going out in their entirety.

If you wish to submit a petition with more detail than 255 characters can provide, send it through the web service form here (https://help.ncsoft.com/app/ask/session/L3RpbWUvMTMwMTY4NDc3OS9zaWQvY1hUYnpwcWs%3D). :)