(If you want to cut a long story short, jump to the "Here I am" paragraph)
Appearently I won't get any response from NC Support, so I'll test my luck here. I'm an ex-Lineage 2 "veteran", if I can dare call me so, who quit back in 2007 (wow, it's like 5 years already) for many reasons.
I had been playing since C1, then some son of a... good ol' woman thought it would be cool to **** my account, so they did. I was addicted enough to start all over from scatch, I created a new account and rerolled on Bartz. Now, at some point I decided, as said above, to quit. I've always been missing L2, and even though I had promised myself I would never come back...
Here I am, trying to reactivate my old account. But something's wrong, uh oh! After countless attempts at guessing my account info, I finally did it into my NCSoft Master account, just to find out that my Lineage 2 account had vanished into oblivion. To put it simply: my Lineage 2 account doesn't exist anymore, it has been deleted (not by me). What happened? Did NCSoft go on an account-deletion-spree and delete an imperial f***load of accounts (mine being one of them)?
I'm using a trial account I've just created to post on the forums.
Please, answer, since NC won't.
P.S. I didn't know which forum this post would fit in, and I thought it would be ok to post it here. I've never been a forum-lurker.
Why you say that NC won't reply? www.help.ncsoft.com - login to support account (create it if you don't have yet), click "ask a question", write there all info that you think is important and after getting automatic answers click "submit" at the end. They will definitely answer you and maybe will be able to restore your account.
Why you say that NC won't reply? www.help.ncsoft.com (http://www.help.ncsoft.com) - login to support account (create it if you don't have yet), click "ask a question", write there all info that you think is important and after getting automatic answers click "submit" at the end. They will definitely answer you and maybe will be able to restore your account.
That's what I did. Thrice. But got no response. That's why I decided to ask the community. To me, it seems like they don't want to bother replying to my question... But that's the cup of tea for any Lineage 2 player. Now, I don't wanna turn this into a complaint thread or anything. I just wanna know what might have happened to my account, if anyone else had this problem, if they got it solved, how... And if I'm the first one experiencing this, do you think I'll ever get my account back?
Thank you for your answer, anyway :)
From Support Team. I had another question, but answer will do :P
Second Answer:
So...its strange.
Yes, I know. Not even trial accounts should be deleted, to my knowledge. That's why I was shocked when I found out my L2 account was disappeared. My Billing Summary is empty as well, as if I'd never paid my subscription... Gosh, I hope I'll get this thing solved as soon as possible. Actually, I just hope I'll get this thing solved.
Nah, I'm pretty sure I've got only one Master Account. And by "pretty sure" I mean "sure as hell", and by "sure as hell" I mean "100% sure". And by "100% sure"... Ok, you got it. :D
Are you sure you "guessed" the correct account? Is it possible you had made a couple of master accounts, but never applied a L2 game account to the one you remembered the info for? (aside from the hacked one of course).
Are you sure you "guessed" the correct account? Is it possible you had made a couple of master accounts, but never applied a L2 game account to the one you remembered the info for? (aside from the hacked one of course).
As I stated above, I'm sure I guessed the correct account. I've never created a second NC Master account.
Wow, you almost made me doubtful. Had to think twice about it, but I can't really recall making any other NC Master account. I can remember quite well the log in info for my hacked account, but I've never used that one again and it's the only other account I've ever had.
Do you still use same email? Because it should have information from years ago about what codes on what account were applied. I'm also pretty sure you have got wrong master account. I've never heard before of master account being deleted so I doubt it's the case.
Furthermore unless you can provide some kind of oridinal CD key or credit card info I doubt NCsoft support will be able to help because if there's no information it means there's no information about your account. If you can't provide solid details about anything regarding account chances are they will not be able to assist you.
Do you still use same email? Because it should have information from years ago about what codes on what account were applied because I'm also pretty sure you have got wrong master account. I've never heard before of master account being deleted so I doubt it's the case.
Furthermore unless you can provide some kind of oridinal CD key or credit card info I doubt NCsoft support will be able to help because if there's no information it means there's no information about your account. If you can't provide solid details about anything regarding account chances are they will not be able to assist you.
Unfortunately enough: I've changed my e-mail (even though I still have access to my old one... But it's quite useless, since all the older mail has been deleted, I won't find any 5 years old mail from NCSoft), and I had bought the key online, from the NCSoft store, so I don't even have the serial key. The only thing I can remember is the username, the password, and the names of the characters I had on it. Plus, I lost the Credit Card I used back then... Maybe, doing some research, I can find the number of the credit card. But that's as far as the "solid details" I can give go... I'm so effed... aren't I?
The thing is that unless you can provide some real data about account, they will not be able to assist you. It is impossible to restore data when there's no data. Furthermore they can't search for it unless they have some clue where to begin with and since you can't provide anything... Well you can try using your real name and asking them if there are any other accounts associated with your name. (Hopefully you used your real name! :D)
The thing is that unless you can provide some real data about account, they will not be able to assist you. It is impossible to restore data when there's no data. Furthermore they can't search for it unless they have some clue where to begin with and since you can't provide anything... Well you can try using your real name and asking them if there are any other accounts associated with your name. (Hopefully you used your real name! :D)
Yep, I used my real name, obviously. So: username, password (can't be told, but whatever), characters names on it, credit card used (which I think I've just found, I'll verify that right now)... Do you think it's enough information? (Note: I'm not being sarcastic)
Well, as long as I have no response from NC Support, I can't do anything, and I wouldn't be able to even if I had the serial key and everything...
Well if there are other account registered with your name and if there are l2 account used with that credit card in the past I think they will be able to assist you. Now he question is just how long it it will them to do so :D
Well if there are other account registered with your name and if there are l2 account used with that credit card in the past I think they will be able to assist you. Now he question is just how long it it will them to do so :D
Oh, it doesn't matter how long it will take... I just want my account back. I hope I will manage to recover it...
Oh, well. Finally NC Support decided to reply... And this is what I get:
"Thank you for contacting NCsoft Account Support.
A new security feature has been added to the NCsoft master account login page. You must now confirm your identity by answering your Password Hint Questions when attempting to log in from your current location and each new location after that.
If you are unable to answer your Password Hint Questions, please update this support ticket with as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
We look forward to assisting you."
They didn't even read my question.
Sace is my last hope.
They read the question, but they cannot respond to the issue in it until they verify account ownership. Once they're sure they're talking to the real account owner, they can get more involved in the main issue and give the relevant confidential information.
I just looked into this for you and it looks like our Account Support Team has already resolved this issue for you. Make sure you check your email for the updated information from the Account Support Team.
I just looked into this for you and it looks like our Account Support Team has already resolved this issue for you. Make sure you check your email for the updated information from the Account Support Team.
So? What was the issue? If we may know ofc:]
...Earth, open up and swallow me, please!
Seriously, this is embarassing. Seems like I actually HAD two Master Accounts, and the one I had logged in happens to be the wrong one. The NC Support staff managed to resolve my "issue" by mistake. They thought I wanted to reset my NC Master account password, so after I gave them all the information I could, they mailed me the new password. Since there are two accounts that share the same info (minus the credit card), the search parameters in their database probably only matched with the one account I had registered my credit card on... And that's how I found out I had another account.
Now flame ahead! I deserve it. :)
Or maybe not, I won't let you flame me... You'll never take me alive! To the ROFL-mobile!
Nah, I'm pretty sure I've got only one Master Account. And by "pretty sure" I mean "sure as hell", and by "sure as hell" I mean "100% sure". And by "100% sure"... Ok, you got it. :D
...Earth, open up and swallow me, please!
Seriously, this is embarassing. Seems like I actually HAD two Master Accounts, and the one I had logged in happens to be the wrong one. The NC Support staff managed to resolve my "issue" by mistake. They thought I wanted to reset my NC Master account password, so after I gave them all the information I could, they mailed me the new password. Since there are two accounts that share the same info (minus the credit card), the search parameters in their database probably only matched with the one account I had registered my credit card on... And that's how I found out I had another account.
Now flame ahead! I deserve it. :)
Or maybe not, I won't let you flame me... You'll never take me alive! To the ROFL-mobile!
The recent security update has been a pain for a few (by that I mean at least 4) people I know in real life... Having never needed to use their security questions since setting them up, the enforced usage of them has been challenging to say the least.
I know it kinda goes against the general idea of a security lockdown, but even 7 days advance knowledge of the lockdown would have given them time to make note/change the questions/answers.
Personally, as a person with a sieve for a memory, I have everything written down, and I even found my original box/key from 6 years ago. admittedly I "found" it when I was looking for something else, but still...!