I'm sad to have to bring this up but lately the technical side of your service has been very poorly handled.
The login servers are down many times, at least once a week.
The servers crash and go down more often.
Olympiad this month ended 1 day too late causing many people to lose heroes that should have been guaranteed. On this there has not even been any feedback. And when asked if this will have any influence on the day more matches and points become available, was answered that this is a gameplay issue and that you should ask players in game. Seriously? A DIRECT QUESTION, IF A SCREWUP WILL AFFECT THE NORMAL GAME PROCEDURE CANNOT BE ANSWERED?
Today again, the gameguard errors happening, making it impossible to open new clients, and so far no word again...
NPC Servers going down at random sometimes causing delay, downtime and an unplayable game, especially while doing raids.
Massive Lag spikes during half of the events you launch.
Sieges and TW and Olypiad times not being synched with real time anymore and starting and ending early or late.
Inability of leaving delusion chamber because the npc gets stuck in the "if you got here in an unconventional way" dialog.
And I bet there are many more of these issues that all popped up rather recently.
I'd rather have a working and cheat free game then bad tech and a lot of events. And I'm pretty sure I'm not the only one...
Yes,is true and sad also my characters stop many time aden whe use mouse and I must to use (arrow up, down, left, right, in my Keyboard)for move of these places.But after this Serious problem NCSOFT not give any satisfation to the players like last year the gave 5 vit pop remember.Other thing is not to announce with many anticipation when GM will give buff they leave people beside Gatekeeper like child waiting GM for me absurdity and improper.
And now the server crash :) Please fix it getting boring to loggin and do stuff just to have the server crash a minute later.. that is when I can logg in that is.
after that u will understand that NCSOFT USA is best lineage2 server that exist at the moment.. sure with some few problems, but still best of any others
These days the server has been very unstable indeed. Looks very amateuristic to be honest. But let's face it: today almost the entire day European people were unable to play (first due to GameGuard, then due to servercrashes). Some compensation by NCSoft would be at place here.
after that u will understand that NCSOFT USA is best lineage2 server that exist at the moment.. sure with some few problems, but still best of any others
Perhaps and perhaps not, I dont play on the Russian servers and neither does it matter to me that they handle there L2 service in a worse manner.
But the truth to be told is that the server has been "extremly" unstable for a long time now and I want it to be fixed.
after that u will understand that NCSOFT USA is best lineage2 server that exist at the moment.. sure with some few problems, but still best of any others
RuOFF is free to play, they don't play 15 dollars every month per account
Ppl,that used to play on na and payed only for acc, now pay insane money on Ruoff just to keep themselves "up to date" more or less. If we pay 15 buks a month, they spend around 100 ... Everything there is about money. And adena has nothing to do with it.
P.S. sorry for offtopic.
Ah y, forgot to say. U can't get 2 accs running if u don't pay real money. And they way their systems run .. like they not allow u to kill RBs cuz of a bug for a month and it is a bannable offence to do it. Just cuz they can't fix the bug in time ....
There's one crucial question that I'd like to see answered by NCsoft officials:
does this game have 24/7 support (live GMs and help desk)?
Yes/No?
From a support stand point, your question is vague..
Do they have 24/7 support - yes without a doubt (and no I do not work for NC).
Now what level of support you are asking about could be different depending on the time of the day and how critical the issue is.
For example - HGMWill, most likely available 9 hours a day, but I bet he or the other Sr GMs are "on-call" as needed.
Another example, the IT Hardware people, staff is most likely there most of the time, then in the "off hours" there is minimal staff, but Sr. people are on-call.
Back to the OP - yea the servers have been VERY laggy...
Interesting. I have 0 lag this week, and I mean 0. I've been on alts all week, but playing about 16 hours a day for the event.
I also use 0 programs. Maybe they are implementing tests to block 3rd party programs? I don't know, but I have had 0 lag on 2 different accounts, 16 hours a day, every day, for the past week.
I have noticed the extra day of Oly... and I know some people were VERY upset about that.
Accessing this FORUM with L2 account logged in was almost impossible until today (couldn't get on the forum til I logged out of L2 on this account).
If you aren't playing from the US, maybe it's the internet?
There's so much fail in this company ><
I rly wish some1 from NCK would check this forum daily also. Guess 90% of NCWest would be w/o work then.
Yes, I think the same. But if they dont check it when NCNA is the only branch making losses, and quite substantial too, in theoretically the richest market and also the largest one, then it is their blame too. How can you trust so blindly these ppl when it is obvious for every ****, harry and joe where the problems are ?
1. GMs are letting bots get away with it and now are reinstating the few ones that got banned through very bad luck or too much carelessness.
2. Servers are going from bad to worse even tho, theoretically, we have only 2 now, populations are 1/4 of the max capacity in average, yet servers crash even when we have 1 k ppl on, massive lags occurs and then NPC server crashes, login/update/gg servers are down when you expect it the least.
Sometimes it takes HOURS, till someone looks into it, they dont even read forums to ban ppl that are offering bot-inspired solutions on how to bypass gg or modify the client, while concentrating on how to explain legits they need special rules like not discussing clan rules in a recruiting thread or price in a WTS thread in the marketplace of the forum...
3. We all know how the merge has been handled, and the only good thing in it was the CH distribution, the rest has been a big failure, only put it right some 4 months after the merger. Do we have more players ? Do we have "epic" CvC, great sieges, fierce competition, great markets ? Merge only increased the dropout rates ad revenues from server transfers dropped too, but hey, on the short term we gave botters what they wanted so they stayed for a while...
I could go on forever but I am sure every legit knows this and more. Now even bots are upset because of the botting and they are leaving in packs, cheating is only rewarding when only you and your clan is doing it, if you see the others on auto, you get angry and leave.
I told you so for years, you choose to ignore it, fine, I just hope one day there will be a judgement day and NCK will finally step in to stop the money leaking in this black hole of incompetence.
M
3. We all know how the merge has been handled, and the only good thing in it was the CH distribution, the rest has been a big failure, only put it right some 4 months after the merger.
Good? LOL
Many of the clans that got a CH where known bot clans. Sure some of them where the strongest clans of the previous server, but that was due to all their botting to high levels and also the use of 3rd party software in PvP.
Many of them where and are still running untaged bot trains everywhere to farm materials and other things that they need.
Sending a petition that someone is botting or using the bot report button has no function since the GM's seems to be to busy chatting with their girl/boyfriend on MSN to do some real work.
Does the GM actually play this game?
Do they know how it feels when a bot train or some botting *** comes to your spot and starts to bot and then tell you to leave because it's "their" spot and then PK you if you don't?
Heck, I bet that if a GM is actually playing the game and this happens to them then they go into their GM account and ban the user right away...when a player petition it just goes into the recycle bin and is deleted.
I really hope that the poll that NCSoft put up will make them hire more GM's and take actions allot faster against the botters....1 year to ban a bot (if the botter is unlucky and bots on a Friday 13th while there is a full moon) isn't acceptable.
I see more and more bots returning to the game and more and more people botting...WAKE UP NCSoft!!!!
the so called lag is the fog that appears in towns.
When the fog rolls into DV I just find a safe spot to sit and go afk till it clears. If not I'll most likely die to mobs due to lag spikes.
It would be nice if there was an option to turn off fog and the blood rain.....it's cool to see from time to time, but the lag is not cool when your on a grind run.
Yes, I think the same. But if they dont check it when NCNA is the only branch making losses, and quite substantial too, in theoretically the richest market and also the largest one, then it is their blame too. How can you trust so blindly these ppl when it is obvious for every ****, harry and joe where the problems are ?
1. GMs are letting bots get away with it and now are reinstating the few ones that got banned through very bad luck or too much carelessness.
2. Servers are going from bad to worse even tho, theoretically, we have only 2 now, populations are 1/4 of the max capacity in average, yet servers crash even when we have 1 k ppl on, massive lags occurs and then NPC server crashes, login/update/gg servers are down when you expect it the least.
Sometimes it takes HOURS, till someone looks into it, they dont even read forums to ban ppl that are offering bot-inspired solutions on how to bypass gg or modify the client, while concentrating on how to explain legits they need special rules like not discussing clan rules in a recruiting thread or price in a WTS thread in the marketplace of the forum...
3. We all know how the merge has been handled, and the only good thing in it was the CH distribution, the rest has been a big failure, only put it right some 4 months after the merger. Do we have more players ? Do we have "epic" CvC, great sieges, fierce competition, great markets ? Merge only increased the dropout rates ad revenues from server transfers dropped too, but hey, on the short term we gave botters what they wanted so they stayed for a while...
I could go on forever but I am sure every legit knows this and more. Now even bots are upset because of the botting and they are leaving in packs, cheating is only rewarding when only you and your clan is doing it, if you see the others on auto, you get angry and leave.
I told you so for years, you choose to ignore it, fine, I just hope one day there will be a judgement day and NCK will finally step in to stop the money leaking in this black hole of incompetence.
M
Why make a post about bots and gm's in a topic that is about the technical problems our servers have? How is it' related? Not every thread needs a bot rant, in fact, by doing so you make every thread on this forum pretty much the same and the chance that something will actually be changed just so much smaller.
on topic: again massive lag spikes in game today. Everybody freezing for 1 minute isn't much fun :(
I have not experienced anything outside the range of the “Quality of Service†I would expect from a MMO accessed 24/7 from users all over the world on various concoctions of hardware and different levels of bandwidth. Systems of servers which synchronize thousands of player’s multiple action at a single moment in time, while calculating and executing millions of instructions to manage the virtual environment and non-player entities.
Why make a post about bots and gm's in a topic that is about the technical problems our servers have? How is it' related? Not every thread needs a bot rant, in fact, by doing so you make every thread on this forum pretty much the same and the chance that something will actually be changed just so much smaller.
We all loose regardless....
/There is a reason why 100% Clan is loosing members left and right... the crazy is strong with her.
/Cabala - you should know better.
Why make a post about bots and gm's in a topic that is about the technical problems our servers have? How is it' related? Not every thread needs a bot rant, in fact, by doing so you make every thread on this forum pretty much the same and the chance that something will actually be changed just so much smaller.
on topic: again massive lag spikes in game today. Everybody freezing for 1 minute isn't much fun :(
Touches a nerve ?
Nevertheless I will give some answers:
1. A cheat program was causing massive lags in sieges for ppl using the normal client in the time server was more crowded (thank god soon many ppl will leave and this problem will clear itself).
2. The failure to detect bots (if that is the case) is a technical failure. They have the program and can study it, yet they fail to ban users. Also the massive autoassists that brought crashes in the past are considered possible by NCNA by using regular client. Even IF they cant detect cheat progs for some reason, 100 assists a minute should be a sufficient reason to ban.
3. The poor subscription is due to botting, the other l2 jurisdictions are profitable, and no surprise, because there bots are much less encouraged. For reducing the massive losses, they have to lay-off staff, use bad servers and network, the ppl that are left are probably the cheapest, hence the most incompetent on the market. So we have technical problems that it takes a long time to be solved. So much so with the mith the bots save l2, isnt it ?
4. While to some point, server crashes, lags, NPC problems can be due to poor hardware and poor profesionalism, there is no doubt in my mind that at least SOME problems are due to massive cheating. Other jurisdictions have full servers and we saw how far could privates go with tens of thousands of ppl, and crashes were more rare than here with 1k.
5. Failing to solve this problem, while there is no doubt that is due mostly to the unwilligness to solve it, it is also a technical problem, they saw GG does not help much, yet it causes major problems, however, they didnt change the solution, while there are successful L2 servers which all but solved it...
...
So, yes, this is a thread about technical issues, but the root cause of all these is somewhere else. We all know where it is, but we ignore the white elefant in the room and looking for the little mouse in the corners...
M
P.S. Nice pictures KJ, I see some "active" ppl and clan from Franz there, I am happy there are still legit clans here that dont use bots for raids and getting castles, hehe :P
P.S.2 I have not experienced anything outside the range of the “Quality of Service†I would expect from a MMO accessed 24/7 from users all over the world on various concoctions of hardware and different levels of bandwidth. Systems of servers which synchronize thousands of player’s multiple action at a single moment in time, while calculating and executing millions of instructions to manage the virtual environment and non-player entities.
Yeah… not bad if you ask me.
Well, then why others manage it with much more ppl on ? That is a mistery :o !
P.S.3 While some ppl do leave 100% for "active" clans (we do have to kick many for imaturity and bad language tho), we cant compare clans that are 5 years old with one that is 10 months old. Initial goal was to have 10 ppl, however we now have 10 ppl on, and right now over 20 that log in every week at least, some 10 every day for many hours. Clan is now level 9, full legit. Yes, I am crazy for even trying in these conditions, but, to my surprise, things go better than expected, even tho we had to kick some ppl and all the time some leave for clans that dont keep such high standards. If ppl were leaving at that rate how come we always have more each month ? There are more legits than you think, even tho many are joining the bots when they see legit does not really work for endgame, some are staying, full legit to the end. If other ppl would try this crazy thing, to make a legit clan in present circumstances, there would have been slowly building an ecosystem like we used to have and instead of migrating towards bot clans for castle and raids we could have done it ourselves. I am sure that day will come, even if it takes an almost empty server for that.
P.S.4 Yes the CH distribution was well handled, i mean much better than I expected. As it was looking at start was like only the bot clans will get CHs. Instead some were stopped because CL was caught botting int he past, and this includes the case of a clan which many ppl thought was legit, even tho didnt fool me. So, some legit clans (more or less) did get CHs, and using bots oop or for sieges and raids is not the same with running bot trains all over the place. They did eliminate some bots, that was more than I expected. As someone said, expect nothing good and when something good happens, even little, you will be pleasantly surprised.
i dont use any programs and i know my enemies for the last 3 years have used some iteration of that and/or other programs and they dont lag me out, nor did it lag anyone else i play with out.
in sieges u need an SSD to not lag, especially when there are 200-300 people in the area.
blaming the cheat program users is just lol as it doesnt cause lag.
i dont use any programs and i know my enemies for the last 3 years have used some iteration of that and/or other programs and they dont lag me out, nor did it lag anyone else i play with out.
And your friends didn't? No need to claim or blame anyway. That program doesn't cause lag, and yes I'd prefer a server without it as said in the first post. However people with it have less trouble with the lag, which is what you confuse.
And still, you force this discussion away from the actual topic maomao, and thus annoy the hell out of everyone. If you want to keep talking about bots etc make another topic please.
I had problems once with the customer support over a forced name change on a level 1 dwarf. It went on for several weeks as every name I submitted got rejected. I got bumped higher up the food chain and was told to stop screwing around and pick a name he didnt find offensive. I told him to change "namechange312" to "namechange" just so he would have to do something. then I deleted the toon and made a new one with the old name. I guess the moral here is not to expect too much from these guys because they have to deal with the much more serious issues of name changing.
And still, you force this discussion away from the actual topic maomao, and thus annoy the hell out of everyone. If you want to keep talking about bots etc make another topic please.
I doubt that thousands of assists dont cause lag and i know in other servers where bots are not allowed, sieges have more ppl and less lag, which is enough of a proof. The fact that some ppl have less lag than others is irelevant, in general, with fewer ppl here is more lag than in other parts.
I already proved cheating is the root cause of the sorry state l2 in the richest and largest market in the world is today. All other problems are mostly a consequence of that, to summarise here is the normal flow of operations in NCNA:
I wonder if cheating would be allowed in the hope there will be more revenue->ppl leave->less customers->low revenue->losses->cutting costs->low hardware, networking, but mostly few and low quality employees->many technical problems, bad customer support->customer dissatisfaction->ppl leave->I wonder if NCNA would then encourage cheaters since they are the majority and does what they ask->more ppl leave-> more cost cutting->bots start to be upset by cheating and if not for that, then for the technical problems->they leave too->even lower revenues->more losses->more cost cutting->more technical problems and lower customer support, so on and so forth till NCK will step in to solve this conundrum.
Hopefully, because if they dont and choose simply to pull the plug and cut losses, then it is bye-bye l2 for us and we need to learn russian or korean to continue to play.
M
And your friends didn't? No need to claim or blame anyway. That program doesn't cause lag, and yes I'd prefer a server without it as said in the first post. However people with it have less trouble with the lag, which is what you confuse.
And still, you force this discussion away from the actual topic maomao, and thus annoy the hell out of everyone. If you want to keep talking about bots etc make another topic please.
people who use it either have targetting scripted or select targets out of a list. there is no way u can go faster than that period.
however, this is not causing everyone else lag in game, like much of the anti-cheat users like to scream on these forums. the cheat allows people to perform actions faster than a legit client can do, thats it. they still have video lag and still have other lag issues that we all have, they just have a GUI to select things from easier and scripts to help assist them.
i am against it as it defeats the purpose of playing L2 and pvp'ing, but im not gonna sit here and make up false BS and state it does something it doesnt. the only thing it does is ruin the PvP experience for the people who refuse to use it, nothing else.
and regarding my friends using it, i stopped caring what other people did a long time ago, unlike 90% of the people on this board. i dont care if they get their chars banned, its not my problem. its their decision what they do, and out of my control. just because i choose not to use it doesnt mean i should force my ideas onto anyone else. untill NCsoft decides to do something about it, just learn to live with it, thats what ive done.
people who use it either have targetting scripted or select targets out of a list. there is no way u can go faster than that period.
however, this is not causing everyone else lag in game, like much of the anti-cheat users like to scream on these forums. the cheat allows people to perform actions faster than a legit client can do, thats it. they still have video lag and still have other lag issues that we all have, they just have a GUI to select things from easier and scripts to help assist them.
i am against it as it defeats the purpose of playing L2 and pvp'ing, but im not gonna sit here and make up false BS and state it does something it doesnt. the only thing it does is ruin the PvP experience for the people who refuse to use it, nothing else.
and regarding my friends using it, i stopped caring what other people did a long time ago, unlike 90% of the people on this board. i dont care if they get their chars banned, its not my problem. its their decision what they do, and out of my control. just because i choose not to use it doesnt mean i should force my ideas onto anyone else. untill NCsoft decides to do something about it, just learn to live with it, thats what ive done.
isn't it speaking for the service quality itselft, that no official answers this post?
ain't the bugs that never get fixed since the beginning of the games and if they got fixed older bugs happily rejoin the game like the "disconnect on server selection bug" oder the "i dont remember what char was logged bug" or the "decreasing game performance over time bug" or or or or or...
I could endlessly continue that list.
I STRONGLY disagree with ppl that say our service is good because there is worse. I could neglect your argument that NCkorea has much better service.
If i dont like the Burger of one Company is it still a good burger because those of another company are even worse ? - you are strange ^^
for a company that has few staff left. i think they do a great job of service. They can only do so much with a limited staff. Lets face it this game has 3k players tops. Cant be to unhappy.