"After the four months of game time are used up, your account will go back to using whatever game time or re-occurring billing plan (if it was not canceled) that was on the account before."
Well, just paid for 3 months on another account. Before that event that account was on 1 month plan.
I was not expecting such a mistake from nc... or it is not a mistake at all?
Let's get money from everyone who set the 3 month+1 for free during the event?
I had made sure mine was going to change, so I logged in to check. Ended up unsubscribing so I can do a month-by-month plan again, once my time actually runs out.
In cases like this, I can say is Caveat Emptor. Always double-check when it comes to your money.
yeah but he has every right to complain though ... When a company that wants to be taken seriously tells you something then that something should be set in stone especially when it comes to money
Our understanding was it would change you back to the plan you were on previously. If the billing system is not functioning this way, it was not intentional in any way.
FlyFly, if you have already created a support ticket for this, can you send me the ticket number? If you do not have a ticket created, can you send me a PM with your account name? We will be happy to help you by correcting this, which means we will likely need you to create a support ticket to ping the Account Support Team.
Paying with TC, while having some drawbacks and being forced upon me more or less, does have some bright sides, they did take into account at the event ppl that cant pay otherwise, thank them for that.
M
The original explanation we gave regarding what plan you would be on AFTER the 7th Anniversary Promo was incorrect. If you chose the 7th Anniversary 3 month Promo, your account will remain on a regular 3 month promo rather than switching to the plan it was on previously. We apologize for the miscommunication and encourage you to check your account to make sure you are on the plan that you want. If you need to switch your billing plan, please read through these instructions Switching Billing Plans/Options (https://help.ncsoft.com/app/answers/detail/a_id/7410/).
Please let me know if you have any further questions.