I know what's going to be in the answers of this thread.
I just thought that I would make it public of what happen to me yesterday.
In a time when people tend to not believe in NC Staff, I was myself doing the 3rd Class Transfer Quest for my little and sweet Cardinal, my first time on that.
If you people know that quest well, you know that, at the 3rd tablet, you much talk to the tablet, kill the mob it summons and talk to the tablet again. You must solo that mob, you can't get buffs or heals from others while the summon is out or it will vanish and you would summon it again and kill from the beginning.
So I was with my Clan Leader there at the tablet. He gave me OL buffs and I summoned the mob. My clan leader hit it, for we didn't know that he shouldn't, and the mob disappeared.
I summoned it again and this time I was to kill it myself, only getting healed. Once my Leader chanted "The Heart of Pa'agrio", the mob was gone again. Then we understood I would solo it w/o any help.
But, no matter what I did, the mob wouldn't come out again. Relogged, Reopened game, talked to the former and the current tablet... nothing worked.
So /gm it is, said an fellow clannie... And I wrote a petition. In about 15 minutes, I was contacted by GM Zanith. The GM asked me to go to the tablet and wait there. The GM unsummoned and resummoned the tablet twice, probably did some testing and replied to me saying that my petition would be escalated for it wasn't possible to fix the problem.
I took my chances and tried to summon that freaking Fallen Angel again. Finally the beast came out (and killed me in the proccess, for I wasn't ready and didn't believe it would work, oh well...). I re-leveled back to 76 with the help of my allies and killed the mob.
TL;DR
This is my thread to say "Thank you" to NC Soft for the fast response and the honest try to solve my problem live, even though the GM believed it wasn't solved.
I found this as a great consideration to the players. Keep up this pace with all other petition please.
Thank you, Zanith (in case you read these boards).
Yes, Lald, I'm. I do thank people for doing their jobs. This isn't the point as this was discussed in another, now locked, thread.
That's is just my 2 cents for what has happened to me, nothing more. It's how I felt.
~Lux
PS: Some people should live in Brazil for a while... When you see that much of your money that should improve Public Transport, Health and Education goes no where and you see no changes, you begin thanking people for when they do what they were meant to...
PS2: Just noticed that you said the quest is 7 years old... Third Class Transfer wasn't introduced on Prelude, you know... It's was introduced in C4.
This is my thread to say "Thank you" to NC Soft for the fast response and the honest try to solve my problem live, even though the GM believed it wasn't solved.
GMS are fine with me. Every petition is answered fast and with nice way. They search for my wolf, THEY MAKE INGAME TEST FOR AUGMENTS 3 TIMES , they unstuck me from a geodata bug, and more more more a lot ! So thnx from me also!
I have to agree... every time I needed assistance they have responded quickly. One time I was failing a quest and called out for help only to learn I was talking with the wrong NPC... I was ported to the correct NPC.
Yeah, NCSoft fanboi here and have no reason not to be.
I will have to admit, that the Teir 1 GM's have improved a lot, but not sure if they are just passing items to the sr. GMs to deal with when it comes to game related problems or have been better trained on game related items. Been a long time since I had to rage to Moxie about the lower GMs asking me for the same info over and over again.
When Zanith opened the GM Chat, the first thing I asked was if my petition was clear enough and if the problem was clearly understood. The reply was "Yes." Followed by "Please be at the mentioned tablet."
I got there and then the GM worked it's magic. Don't know why the GM thought my issue wasn't corrected, but, in the end, it was.
I asked for a pic, but I already guessed it wouldn't be possible, it was just my long shot... :)
I agree NC staff have really stepped up their game! I remember waiting several days for GM support back in C2.
I also believe that threads like these are very important, to show our appreciation for the improvements we like as I’m sure that NCSoft is more likely to invest time and energy, in areas that create positive happy customers :)