We sincerely apologize for the inconvenience players experienced yesterday trying to access their Loyalty Subscription Gifts from the October Bonanza event. The problem has been pinpointed and will be resolved during an emergency maintenance on both servers on Friday, October 21, 2011 at 8am PDT / 10am CDT / 11am EDT / 3pm UTC/GMT. The maintenance will last approximately 1 hour.
Five Chocolate Cookies in addition to the subscription gifts will be inserted to the warehouses of the highest-level character per server per account of all players who were affected by this issue. We thank you for your continued devotion and support! Please note that the gifts will go to the highest-level character at the time of the insertion. If a character is on a subclass that is a lower level than another character on that server and account, that character will not receive the gifts: only the highest-level character (via main class or subclass) will receive the gifts.
Yes, I believed this day would come and I am rewarded!! There is light at the end of the tunnel and we didn't have to call the U.S. Attorney General!!!
All characters' vitality will be refilled. A vitality refill will happen with every regular weekly maintenance.
ty
What about PC Blessings event? Will you remove crappy scrolls like saber tooth tiger, doll blader,oel mahum etc. from reward list which not even listed HERE (http://www.lineage2.com/archive/2011/10/october-bonanza-details.html#Calendar) and maybe you will add Anakim scrolls to the reward at RANDOM chance as you said on event page, not with 0.00000000000001 chance compared to other sctolls wich even not listed as reward?
i know peopel love to just cry in forums, but i like to use it for notifying the problems, and thanking you for fixing them !!! no need for QQing posts inbetween everything :D
thanks again
just stupid question. can i get another dyn weapon box if i apply another timecard before oct26 maintenance? :confused:
No, it is one subscription gift set per account only.
hi! with this Maintenance i dont lose my hours played for the rewards of 20-30 hours?
Remember, it's not a consecutive 20 or 30 hours marathon, it's your total playtime over the week (it's okay to log off). I'll double check tomorrow to make sure it doesn't somehow reset the playtime counters that started on Wednesday, and get back to you.
New in this forum.
Just wanted thx to Sace.
wait maintance and if there is still some problems with ur boxes or promiced present.Then Come back if there's a problem
Five Chocolate Cookies in addition to the subscription gifts will be inserted to the warehouses of the highest-level character per server per account of all players who were affected by this issue. We thank you for your continued devotion and support! Please note that the gifts will go to the highest-level character at the time of the insertion. If a character is on a subclass that is a lower level than another character on that server and account, that character will not receive the gifts: only the highest-level character (via main class or subclass) will receive the gifts.
Then people that received the gift will don't have any chocolate cookie??? Why??
Then people that received the gift will don't have any chocolate cookie??? Why??
Because they be able to use vit potions from 5 BD packs, but those, who don't received them - can't. Honestly.
Because they be able to use vit potions from 5 BD packs, but those, who don't received them - can't. Honestly.
But you will receive the birthday pack and then you will can receive same gifts as me... I don't understand
Remember, it's not a consecutive 20 or 30 hours marathon, it's your total playtime over the week (it's okay to log off). I'll double check tomorrow to make sure it doesn't somehow reset the playtime counters that started on Wednesday, and get back to you.
Is there a way for us to check our playtime counters in-game?
ty
What about PC Blessings event? Will you remove crappy scrolls like saber tooth tiger, doll blader,oel mahum etc. from reward list which not even listed HERE (http://www.lineage2.com/archive/2011/10/october-bonanza-details.html#Calendar) and maybe you will add Anakim scrolls to the reward at RANDOM chance as you said on event page, not with 0.00000000000001 chance compared to other sctolls wich even not listed as reward?
And then You will return on this forums with QQ-army and complain about Anakim scrolls on server.
i was kind of expecting this to be up after 30 minutes :)
and then... i realized in waiting, that i missed my car's oil change appointment :(
i will go back there, and hope i can still stick it in :)
but i doubt the fluids will get checked today.
No, it is one subscription gift set per account only.
Remember, it's not a consecutive 20 or 30 hours marathon, it's your total playtime over the week (it's okay to log off). I'll double check tomorrow to make sure it doesn't somehow reset the playtime counters that started on Wednesday, and get back to you.
Sorry to disappoint you Sace, but it already did. It resetted already 2 times pm on all my accounts.
We get a counter for how long we have been logged in, and that one resets daily, I think same time as Nevit stuffs etc. 6.30 am somewhere in the US and 13.30 CET.
Indeed they are, but I haven't got my dynasty box T.T
**** storm from angry players incoming.
Same here, checked all chars of 2 of my 4 accs so far, nothing but the support packs for shots/pots, no weapon box or birthdaypacks anywhere to be seen.
Should have expected as much...
Also same goes for my girlfriends two accounts >_<
i myself, didn't open those boxes, so they are still in WH.
but if they are to disappear on next maintenance, maybe they were set to disappear at any maintenance.
in which i'm sure with a petition, you can be awarded a new one.
To everyone that expected the gift items and cookies in today's maintenance, we've checked some of the accounts saying this and have seen that they did not quite make the cut-off of paying for the subscription promos in order to receive the gifts this Wednesday. The cutoff was midnight, a bit before the Wednesday maintenance, so players that signed up between then and the maintenance will be getting their gifts next Wednesday, October 26.
In all cases, if you want to know if you signed up correctly, and when you signed up, please send a ticket to the account support team. They can tell you when the sign-up action was made, and thus when you will be due to get your gifts. Whether that is the reason why you did not receive the gifts or not, asking the account support team about your billing status and payment times will find the answers you're looking for.
To everyone that expected the gift items and cookies in today's maintenance, we've checked some of the accounts saying this and have seen that they did not quite make the cut-off of paying for the subscription promos in order to receive the gifts this Wednesday. The cutoff was midnight, a bit before the Wednesday maintenance, so players that signed up between then and the maintenance will be getting their gifts next Wednesday, October 26.
In all cases, if you want to know if you signed up correctly, and when you signed up, please send a ticket to the account support team. They can tell you when the sign-up action was made, and thus when you will be due to get your gifts. Whether that is the reason why you did not receive the gifts or not, asking the account support team about your billing status and payment times will find the answers you're looking for.
That explains why we wouldn't get the weapons and birthday pots. But what of the "Thank you letters and gifts", shouldn't that have been given to every active account regardless of subscription?
To everyone that expected the gift items and cookies in today's maintenance, we've checked some of the accounts saying this and have seen that they did not quite make the cut-off of paying for the subscription promos in order to receive the gifts this Wednesday. The cutoff was midnight, a bit before the Wednesday maintenance, so players that signed up between then and the maintenance will be getting their gifts next Wednesday, October 26.
In all cases, if you want to know if you signed up correctly, and when you signed up, please send a ticket to the account support support team. They can tell you when the sign-up action was made, and thus when you will be due to get your gifts. Whether that is the reason why you did not receive the gifts or not, asking the account support team about your billing status and payment times will find the answers you're looking for.
I'm not waiting til next Wednesday...
No where on the promo information did it say we needed it in by a specific time to receive the items, that's false advertisement.
ummm, yeah, with respect, I don't beleave this excuse, I did my subscription at around 5:00-8:00 pm EDT on Tuesday 10-18-11. I did follow the instructions posted by Sace to the letter, and still no weapon.
Based on the lack of responce from my first ticket from the first failure, I'm not going to expect any responce for the second failure when I turn in another ticket.
I just hope that means that me and my gf gets the weapons and birthday packs next maintenance then...if nothing then, I know several people that will quit just because of this.
No where on the promo information did it say we needed it in by a specific time to receive the items, that's false advertisement.
You just lost another customer.
5 more days... this is the straw that broke the camels back? Of all the million reasons to leave you choose wait five days for a promotional virtual item that you waited to the last minute to sign up to get?
What happened with you first account XorX? It got banned? :9
5 more days... this is the straw that broke the camels back? Of all the million reasons to leave you choose wait five days for a promotional virtual item that you waited to the last minute to sign up to get?
Exactly my point... Some people don't have not even the little patience...
I understand the hatred on Naia being moved but this one was oddly unbelievable...
To everyone that expected the gift items and cookies in today's maintenance, we've checked some of the accounts saying this and have seen that they did not quite make the cut-off of paying for the subscription promos in order to receive the gifts this Wednesday. The cutoff was midnight, a bit before the Wednesday maintenance, so players that signed up between then and the maintenance will be getting their gifts next Wednesday, October 26.
In all cases, if you want to know if you signed up correctly, and when you signed up, please send a ticket to the account support support team. They can tell you when the sign-up action was made, and thus when you will be due to get your gifts. Whether that is the reason why you did not receive the gifts or not, asking the account support team about your billing status and payment times will find the answers you're looking for.
I applied both my time cards on Sunday mid afternoon. Still nothing. Was really looking forward to playing 2night and was shocked that you guy had a fix for it so quickly. I expected to be waiting till the next maintenance at least. Talk about disappointment :(
(bold part by me)
=/ no fangirlism intended, but sincerely i felt sorry for them...
Well, we cannot interefere with the item distribution. If the account is set to receive them in the coming maintenance, it is better to not alter anything. You never know what will happen next. I might go total aggro and PK the poor hamster... ;)
next is to ask all to add new timecards/paypal so they gain even more money. pretty useless this. But very smart friend of mine got his gift the day after his accounts expierd gj
Well, we cannot interefere with the item distribution. If the account is set to receive them in the coming maintenance, it is better to not alter anything. You never know what will happen next. I might go total aggro and PK the poor hamster... ;)
Sace, you are officially proven wrong: GMs DO read the boards!
Its unreal how much you people complain about EVERYTHING! Play this game as a G-A-M-E!
Crying over fictitious rumours about the future of NCwest, fare enough, i dont condone that. But the fact is its in black and white, the term and conditions of this event. If somebody follows these terms and the terms are not met, thats something worth crying about.
I have had nothing bad to say about NC over the years and still i repect the company. It just would have been nice to log on after a hard days graft to find the problem had been corrected.
Remember, if you expected a gift last Wednesday OR after today's emergency maintenance but did not get one, ask the account support team what your billing status and times are. That will tell you if you will get the gifts next Wednesday or not. Some players missed the cutoff for this week, but they should receive them next week instead. I apologize that there was no cutoff hour marked on the website. But if you signed up, you will get the gifts! :)
Anakims already destroed L2 world which you knew before. Goddes of Destructions is comming! ;)
lol, Goddes of Destruction is comming for US server essentilly now, same about the running event atm, ty Sace:) u real a great guy :) all US ppl will love u <3
If you havent received them by now, you probably arent getting any cookies.
The cookies were given to the ppl that were supposed to get the Dynasty box on wednesday, but didnt. And when those ppl got their dyn boxes the other day, they handed out 5 cookies for having to wait on the boxes, and not being able to trade weps with others.
If you are signed up to get your weapon next wednesday, you have technically not been inconvenienced, and as such they dont need to pamper you with gifts.
lol, Goddes of Destruction is comming for US server essentilly now, same about the running event atm, ty Sace:) u real a great guy :) all US ppl will love u <3
lol, Goddes of Destruction is comming for US server essentilly now, same about the running event atm, ty Sace:) u real a great guy :) all US ppl will love u <3
Sace is a cute blonde woman, from what I've seen from PAX photos (or some other event, not sure).
We are processing these issues as fast as possible. There will be some delay in receiving a reply due to volume of requests.
Can you imagine the thousands of tickets created by the missing boxes? Even though we were told they are aware and working towards a fix we all submitted a ticket just to be sure we got ours. Then they implement the fix, some still did't get a Dynasty box and they think they should have... more tickets are generated. Each of those tickets has to be processed and verification of Dynasty box insertion has to be run on the accounts and the results have to be disseminated. Busy times for all involved.
We are processing these issues as fast as possible. There will be some delay in receiving a reply due to volume of requests.
Thanks, I understand that this takes time. I work on the Service Desk for an Oil company.
I guess I am concerned that I will get some responce that I bought my time card at the wrong place or some other unknowable reason that dissqualifies me for the promotion.
Thanks, I understand that this takes time. I work on the Service Desk for an Oil company.
I guess I am concerned that I will get some responce that I bought my time card at the wrong place or some other unknowable reason that dissqualifiesme for the promotion.
No problem at all, you have the right for concerns as a customer. If there is any issue with your account we will let you know when the ticket is reviewed :).