This is a note to say thank you Ncsoft but especially Pommo for fixing the Oct. Account Box / gifts problem I had on my account.
Not only did you fix it, but you sent me a detailed message about the problem, what you did to fix it and a decision you had to make because it would have overflowed my warehouse if you had done that.
I don't know about anyone else, but the help ticket system did work and the GM Pommo stepped up and did it right.