Today, after a server crash nearing the end of Naia's Territory Wars, an issue arose involving many player characters being stuck or frozen and unable to move. As you know, we have since tried restarting the server but to no avail. This is a very strange issue, but rest assured we are investigating it with top priority and it will be resolved as soon as possible.
Until the issue is resolved, please avoid going near castles on Naia as you may become stuck there.
As progress is made, we will keep you informed in this thread. :)
unfrozen? no. :(
What about compensation? Many have gone vit items,
lost exping time.
I don't cara bout exping time... Me and 99% care about we CANNOT MOVE from towns/cityes... so i really preffer to fix that first...
i've been sending 3 petition already to receive a //recall but just nothing happened. Besides, since you cannot port anywhere its not even much helpful.
Usually there should be a list of commands related to sieges. Even those to end sieges.
While we are still investigating this issue and looking for a solution, affected players may have noticed that they cannot send an in-game petition while frozen. To report your character as frozen, please send a petition from another character, or via web form (https://help.ncsoft.com/app/ask), saying the name of the character that is frozen.
What is the average time to receive a respond or even getting recalled?
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And just to give a hint - and i seriously hope you dont need it - what all this is about:
TW was finished and like 5 seconds after the server crashed.
So the problem of the frozen **** is not related with TW, but with sieges. After server came back online, sieges were running. I might mistaking, but they should be 1 day after TW, no? So pretty sure something is messed up with server time. The freeze itself, is part of a protection while crashes in siegetime. End Siege - remove freeze. To find out, why Sieges started 22h to early, you will have enough time after those issues with teleport and freeze are fixed.
i cant complete my dayly Q because the npc to end it its inside of godard church and itss freezing area there :/ and in 20 min the dayly resets! waht we do?
I cannot give an exact time quote on when a petition ticket will be answered, but are we making Naia character frozen tickets a priority right now so that those characters can turn to normal status as fast as possible. :)
Please note this thread is only regarding the matter of the Naia stuck issue. If you are experiencing difficulties with other matters, or you believe you have found a bug, please search the forums for topics or report it to the support staff through a ticket.
I cannot give an exact time quote on when a petition ticket will be answered, but are we making Naia character frozen tickets a priority right now so that those characters can turn to normal status as fast as possible. :)
Please note this thread is only regarding the matter of the Naia stuck issue. If you are experiencing difficulties with other matters, or you believe you have found a bug, please search the forums for topics or report it to the support staff through a ticket.
It IS related with this issue. I will tell you details again in private message. I can just suggest you to respond on it for the sake of your server.
It IS related with this issue. I will tell you details again in private message. I can just suggest you to respond on it for the sake of your server.
Of course the sieges and TWs and frozen issue are related. My response about other matters was directed to the posts asking about daily quests, XP runes, and other unrelated issues.
Since the support team has not yet found the cause of the frozen problem, I cannot comment on it in depth. I'm sure that once they find the cause of the problem it will fix all the issues you mentioned in your posts.
Of course the sieges and TWs and frozen issue are related. My response about other matters was directed to the posts asking about daily quests, XP runes, and other unrelated issues.
Since the support team has not yet found the cause of the frozen problem, I cannot comment on it in depth. I'm sure that once they find the cause of the problem it will fix all the issues you mentioned in your posts.
It is at all the only reason for the freeze. Pls, just read your PM carefully and respond to it.
This Issues are a serious problem for NCSoft. So you should - even thought i got no reputation in your eyes - take it serious what i am telling you.
I still have signs above the head. even after relogging. So i wouldnt try to enter a battlezones for now.
You can use the "Broadcasting Tower" in every city.
my only problem is that the problems are resolved slow
Indeed, characters were frozen for at least 8 hours before any one took any action on it. Many people wasn't able to give in with their finished daily quests in time and they're screwed for today.
Which on levels 70+ is quite significant.
It looks like the issue is now fixed. Thank you all for your patience while we were dealing with that matter.
not yet, everyone who registered to attack aden (more than 100 clans), are still displayed as attackers, while we are defenders. All server territory is now war zone against them. well additional 100 wars is not a problem for me, but be prepared for anoter QQ wave, when we start hunting and smashing all those poor clans to the ground.
It looks like the issue is now fixed. Thank you all for your patience while we were dealing with that matter.
wow this fast? gz NC :D as expected. i remember this stuff happen on a private server a year ago, thing was they couldnt fix the problem and the server was in siege & people freezed for 24h that were in siege zone.
hehe gz again for the fix NC :)