i have been hacked!

General Discussion Started Last reply 9 posts
sadly this morning i saw that i was hacked.i left my character on ivory tower yesterday and today he was on talkin island near grocer store and all adena was missing:(no other items or anything from other chars aswell just money.

first off all who do i contact for this,and second how was it even possible to have my account hacked.i never go to public net cafes,my account only log on my computer witch has a very strong antivirus.i really cant understand.

ty in advance.
Contact NCSoft support. Open a support ticket and best of luck. Sorry to hear about it.
you mean the support on the site,not in game right?i dont know were to find one ingame.

ty in advance

p.s. as i see now more items are missing but dont know what items.
You can also contact them by email at [email protected]
Might be useful to stay up to date while the account login is down during maintenance.
i tried and says in maintenance.still wondering how this happened.sooooooooo weird.

anyway ty guys for your help
p.s. i tried your link zuf and on the uper right side its were it says login.i put my acc password there and says that i put it wrong or my account was disabled.i put it several times so its not the first one.now i have to wonder if they disable my account aswell? :(
Funny to hear mostly about hacked players who only recently started. Makes one wonder how LEGIT they are. Or if they're dumb enough to use the same user/pass as they did on their previous private server...
Funny to hear mostly about hacked players who only recently started. Makes one wonder how LEGIT they are. Or if they're dumb enough to use the same user/pass as they did on their previous private server...

or how many of them use the exact same ac/password as they used on whichever private server they played on, giving the private server's admin a nice little database of u/ps to try ;)
Funny to hear mostly about hacked players who only recently started. Makes one wonder how LEGIT they are. Or if they're dumb enough to use the same user/pass as they did on their previous private server...

or how many of them use the exact same ac/password as they used on whichever private server they played on, giving the private server's admin a nice little database of u/ps to try ;)

was already there ;)