Reimbursement of hacked items

Hello,

May I ask NC to give some insight in that area?
Is there any policy in that area or some guidelines?

Personally I not got hit but, reading forum and after chat in game with 2 friends, I'm a bit lost.
Why sometimes items are not returned to owner(s)?

I remember form the past explanation one of GM.
- GM can't track Adena nor consumables as those doesn't have unique ID to track (those items what 'stack').
- GM can track rest of items like weapon/gear as they have own ID.

Exceptions:
1. item is transfer out of server with account
2. Item is destroyed (crystallized) :)

So why so many times instead of 'stolen' epic/gear one got bound/common item?
I hardly believe they are instantly crystallized :D
Same goes with top +300 weapons or +6 armour sets.

Is it related to process of selling?

If I would manage to buy stolen Anthy for 10 Adena are you not going take it from me?
If it would be true I can imagine that 1st thing, what scammer need to do, is perform artificial transaction between his accounts - to make items 'clean'

If it would be true, any delay in taking action (investigating ticket related to scam) is really bad.

Can I ask for some clarification?
Maybe some ideas how change that situation (apart of preventing ****)?

It's to stop the noobs from getting hacked twice, you can't trade bound equipment.

because say if I **** you, steal your stuff then sell it to Bob then sell the adena Bob pays me to 5 different people it's insanely complicated to reverse all the trades so that Bob doesn't end up getting screwed by a GM removing a weapon he paid for and being unable to refund him his money

New policy is.. you are screwed. Have a nice day!

The policy is: "... items removed from the account cannot be recovered."

Taken directly from my ticket's answer.

gl everyone