So, I read the forums. I see the following complaints:
*) Nice event. Now people are logging in alt accounts, spamming to get event items, botters are encouraged to ramp multiple accounts (note that most botting programs offer free trials on a per-game account basis, making this even easier). All in all, servers seem jam packed with people. In reality, servers are jam packed with characters who are NOT being played at all.
*) Mentor system. Require the mentor to stay logged in in order for the Mentee to receive benefits. This is also contributing to your problem, but maybe it's part of a big plan to make the game seem big later when we all know it's going to drop like a rock when the next big MMO launches.
*) Server transfers to new servers already. I don't play Magmeld, but words can't even describe how ludicrous this concept is.
*) Bot reports and petitions ultimately ignored, you are indirectly promoting players to either leave this game or join the bot brigade because clearly nothing is done about them. Here's news for you, NCWest. When Lineage II dies this time, you don't get to resurrect it. You'll be out looking for jobs. Good luck finding one with an "impressive resume" like this game you're ruining on your portfolio.
*) Support is non-existent... unless it involves paying money! In which case you always receive a response in 48 hours or less. But if it's to report a bug regarding something in-game that's broken such as a quest (which is hilarious by the way, is this retail or an L2J server?), there is oft-times no reply, and sometimes you even have the nerve to just DELETE the ticket.
*) Soulshot lag. This is ongoing and it's making you look like fools. The new slogan for retail is: "Worse than Private Servers". People may call us "private server trash", but if this is what you had to play before, then we were clearly living the high life.
So all this begs the question. Do you guys even know what the hell you're doing?
Like, at all?
I'm being dead *** about this. It's a terrible joke that you guys prioritize handling forum relations over in-game problems that are killing your game. But hey, someone called someone else a buffoon, he should be punished! Way to encourage use of your forums. Infractions over the littlest things, including people "trolling", which is something you guys clearly don't even know the definition of, so kindly stop using it in your ridiculous infractions.
Have a nice day.