As you know, most of the servers are full or close to full quite often, preventing some players from logging in.
We want you to know that we hear your concerns and we are working on finding optimal solutions for this, so that all players can log in and enjoy the game.
It's possible that solutions will arrive gradually. We are currently considering a new server transfer event, but this is not yet absolutely certain. If not that, other solutions will be considered and researched. Either way, we will keep you informed as the plans become finalized. Stay tuned for more info. :)
As you know, most of the servers are full or close to full quite often, preventing some players from logging in.
We want you to know that we hear your concerns and we are working on finding optimal solutions for this, so that all players can log in and enjoy the game.
It's possible that solutions will arrive gradually. We are currently considering a new server transfer event, but this is not yet absolutely certain. If not that, other solutions will be considered and researched. Either way, we will keep you informed as the plans become finalized. Stay tuned for more info. :)
Here is an idea... start banning the 24/7 bots that infest every server. thx
Apart from the obvious sarcasm, you should try with temporarily blocking account creation and proceed to swing the banhammer on cheaters and RMT bots. A bit short-term, but something needs to be done to improve the gaming experience of the legit players. Every evening logging in is a challenge.
As you know, most of the servers are full or close to full quite often, preventing some players from logging in.
We want you to know that we hear your concerns and we are working on finding optimal solutions for this, so that all players can log in and enjoy the game.
Wouldn't of even had a log-in problem if you would of just:
1...Disabled account/toon creation on the servers that were close to full capacity.
2...then banned all bots
3...then once there was room for more new accounts/toons, re-enable
account/toon creation for those servers.
4...When server gets full again...repeat steps 1-3
If you don't do that, then your only option is to just keep opening up
new servers......with 1/2 of each server just being bots. lol
Nobody will buy time sensitive stuff from the ncstore if they cant log in.
we are working on finding optimal solutions for this
It's possible that solutions will arrive gradually. We are currently considering a new server transfer event, but this is not yet absolutely certain.
How about you stop "researching", "considering", "working" and "finalizing", and start acting? Immediately.
Server transfers won't solve anything, they'll just bring you extra work.
First off, you should disable creation of new accounts on Chronos and Naia. Temporarily. But you must do it right now, without hesitation.
Second, wake up your game masters and make them clean the servers. Ban RMT chat spammers and most obvious bots permanently. Give 7 days bans to the rest of suspicious characters (I mean those low level toons that have been stuck in newbie towns since the last event); as I remember from EULA you don't even have to give any explanations to such measures.
This will allow to alleviate the server burden. Once it's done you can think of next steps, be it opening new servers or increasing the server capacity or changing the current F2P settings or whatever. But there can't be any more procrastination, enough is enough.
Yeah really, is it THAT difficult to ban the bots? I mean if you are bored of searching who is botting, at LEAST CHECK the bot reports by players.You know,the LEGIT ones. You are supposed to be a serious company. Does it take more than 3 (THREE) III people per server just CHECKING the freaking bot reports by players?????????????? Really i feel like im playing to a lame private server.
1) Login queue system updated in real time. When the server is full, instead of being kicked back to the login screen, players see what place they are in line to log in. When their turn is up, they are automatically logged in.
2) Mentor/mentee staying logged in crap needs to go. It was a great idea to pad server numbers by forcing players to stay logged in, but it's unnecessary. Possible suggestions that do not involve being logged in 24/7:
(a) When acquiring a mentee, the mentor receives a 10% XP Rune that disappears when that mentee graduates.
(b) When acquiring a mentor, the mentee receives a 200% XP Rune and a daily buff potion at quest/instance reset time that gives buffs for 24 hours that cannot be canceled or removed upon death. Alternatively, when acquiring a mentor, the mentee receives a 200% XP Rune and an item which allows them to receive the equivalent of mentor buffs from an NPC (like the newbie helper) for say 12 hours at a time, and the buffs do not disappear upon death/etc. Rune/etc disappear upon graduation.
If u watch the forums a bit carefully u will find the solutions on this problem
http://boards.lineage2.com/showpost.php?p=3179669&postcount=1 main problem http://boards.lineage2.com/showpost.php?p=3181788&postcount=216 also main problem(this exp score cant be done by humans)
check the ip's.More than 2-3 loged accounts is 100% bots making profits of farm to sell adena/items for RMT.Theres ton of ppl who have their main character and after that 1 bot grp to making profit,its well known to all comunity.From netcafes are live players,not 7 ppl grp doin the same thing 24/24
Start adressing the petitions from players and bot report button
Server transfers:
you ll ruin the new servers economy by transfering bilions of adenas with purpose of RMT
you ll brake the balance transfering boss jewels who dont exist yet,unique weapons/armors full element resist,also high propability for RMT
And personaly i dont see a reason to move to another server if u have to loose all those in my wh/inv.only the vitality items from old events dont worth it
conclusion:start baning people and especialy the end gamers at SoA,Garden of Genesis,Orbis Temple.At Orbis they are 97 lvl(maybe 98)
Be serious really,we have been tired of your behaviour NCwest:mad:
EDIT:And force HGM/GM'S to read this daily http://boards.lineage2.com/showthread.php?t=204080 yesterday a guy post some screenshot where everyone could be able to see that he use 3rd softs progs,but guess...nothing happen,he just delete the links and GG
Servers are not made to handle over capacity because all mentees/mentors logged in 24/7. If it was normal server not at cap the mentor system would work fine. Give some kind of daily xp Buff scrolls for mentoring instead of having to login 24/7.
It makes me sick every single time you post one of these threads sace.
Ban the bots or put a queueing system in. It's an insult to player intelligence every single time you say "we'd love to hear your feedback" when the answers have been all over the forums for the past 2 months but you're just not interested in hearing them or acting upon them. Like when the server lag threads were made and you acted like you didn't know the reason as to why it was happening and said we're still looking for solutions. You'd have to be legendarily stupid to not realise it was because everyone had 10 clients logged for the tersi event. Especially when the npc server kept crashing multiple times a day, haven't seen that happen since the event. How uncanny.
Instead you guys like to propose stupid solutions like allowing transfers to fresh servers. Sometimes I wish Lineage 2 wasn't as good as it is because NCSoft offer the worst support and game management of any other company out there and everyone knows it.
I'm not even sure why I'm posting this to be honest because I have so little faith in the company that I know this post will be glossed over and ignored or most likely deleted for defamation. Bots will bot, NCSoft won't ban. Players will provide reasonable solutions. NCSoft will ignore and ruin Shilen next by allowing transfers.
As you can see, there are various different ideas on what solutions would be optimal, and even on exactly what causes what issue. Indeed, there are many different possible solutions, that is why we say the solutions may be gradual. One solution soon could make a dent in the problem, and more to follow will improve it even more. We have multiple teams working different possible solutions at different times. Although solutions to this issue (and all its related sub-issues, or all its related causes) have not yet been implemented on live servers, that does not mean we are not making progress internally. That is what this thread is here to tell you: to keep you up to date and let you know that these matters are not abandoned, and improvements and changes will be coming.
As you can see, there are various different ideas on what solutions would be optimal, and even on exactly what causes what issue. Indeed, there are many different possible solutions, that is why we say the solutions may be gradual. One solution soon could make a dent in the problem, and more to follow will improve it even more. We have multiple teams working different possible solutions at different times. Although solutions to this issue (and all its related sub-issues, or all its related causes) have not yet been implemented on live servers, that does not mean we are not making progress internally. That is what this thread is here to tell you: to keep you up to date and let you know that these matters are not abandoned, and improvements and changes will be coming.
More news about the news coming soon :)
We are currently considering a new server transfer event, but this is not yet absolutely certain.
If it will suck same as previous one - don't waste our and yours time with it, please.
Can we have na server transfer to kill 2 birds with 1 stone? i also would like to see a chance to transfer with more than just what your wearing. as i have played on chronos since beta and now because of the time changes i need to transfer, yet i should not be penalized all my stuff in warehouse because of the the crazy time change(take what we are wearing plus what we are carrying on our personel inventory) That ay i could shop alot of the stuff and bring the necessary items i need for the new server transfer. AGAIN PLEASE LET US BRING MORE THAN JUST WHAT WE ARE WEARING IN A TRANSFER.
Removing a fee at the auction manager and allowing people to buy using the auction manager would remove the need to have buy and sell shops. This will allow more people to login that are actually active and reduce the lag in game as well. It would also reduce the ability to scam people using sell shops.
It's already been said but I will echo it anyway...
BAN THE BOTS/ADENA SELLERS.
All it takes is one active GM. In all these "teams that are working multiple solutions for this issue" you can't have a single person responsible for removing adena sellers from towns? (at least)
Like many others said, a big problem are the bots and RMTs.
But simply banning them would be fighting against windmills! As soon as they get banned, they create new accounts.
The only way to get rid of them permanently, would be an investigation to find out who owns those money selling sites. Then enforce law and sue the s.hit out of them!
Once the major RMT sites are gone down, they won't be able to create new bot accounts.
Make it appear in the media, that they were sued for billions of dollars and the smaller RMT companies will disappear by themselfes out of fear!
One problem solved! Then you guys think about new servers and transfers and such!
Woah ... i'm so glad i stopped playing this game and went on to Star Wars : The Old Republic :D
It must be so frustrating for all of my former ingame friends to try to keep on playing this crap ... servers full (when they're up once in a while), all servers now Euro time, the bot situation still not dealt with, this game has turned into some kind of 3rd world country private server ... i feel for you :(
I think, you should start with mentoring system.
Mentee should get buff, even when mentor is offline. Mentor only if mentee is online. Removing 7 days penalty for leaving/kicking mentee would be fine. (many people shouts for mentorship, they get it, and they quit or reroll in next few days..)
After that you should look on auction system and make it more like in WoW/LOTRO or other games. I mean remove this big charges. It makes people to overprice their items, because they want to get same ammount of money, which they would get, if they just /vendor in town. Normal sell/buy shops would be reduced, because there are many players, who selling now, only because auction system wants so many adenas. You can remove adenas from market in other ways, not only by charge in aution hall. :p
To people who wanna ban all bots etc. It's not that easy, as you think. All of these programs has update few hours, after NC soft makes some big changes to unable them to login etc. Ban all of them is work for long time.
As you know, most of the servers are full or close to full quite often, preventing some players from logging in.
We want you to know that we hear your concerns and we are working on finding optimal solutions for this, so that all players can log in and enjoy the game.
It's possible that solutions will arrive gradually. We are currently considering a new server transfer event, but this is not yet absolutely certain. If not that, other solutions will be considered and researched. Either way, we will keep you informed as the plans become finalized. Stay tuned for more info. :)
Why cant NC transfer chars to other servers at any time?
Like, when they request a transfer they get set in queue and whoever is 1st get transfered immediatly?
I have transferred many chars in WoW, and the longest time i ever had to wait was like 1 hour and fastest 5 min..
Server transfer is just a short time solution
Banning bots at all times is a long time solution
Lvled another toon to 40 today and saw tons of bots doing the newbie quests so GMs must have no abilities if they cant see AND ban them
thats the only solution to solve the biggest problem, ban all bots...and at the end we
can finaly play w/o a problem....not just spending a lot of time to login, theres no need
for transfers...ban the bots, problem solved..its so easy.
Naia situation a few weeks before:
F2P + Mentor system + Tersi's Light event, but stil I was able to log in.
Of course not on first attempt but after 10, 20, max 30 attempts I was usually able to log in even during high peak hours.
Naia now:
Nowadays, there is simply NO WAY to log in during high peak hours!
Tersi's event has ended, server transfers have been processed (I know there are some pending) but still things have gotten worse than ever, when theritecally it should have improved.
People I know since C1, good old players, that I was used to playing with them, are quiting being fed up with full server all the time!
More clan mates quit every other day . . .
Players that know the game.
Players that have been paying for this game for quite some time (years).
Players that in terms of in-game conduct/behaviour, have nothing in common with the recent free-riding-scams that have swarmed the servers.
I hope you find a solution a bit sooner than "soon".
a Gaming Company like this one should have been prepared for problems like this..
the post#2 is correct, this is a good sign that the servers are full, it means that people like the game..
the company should have a plan for this..
now my suggestion...
Shilen: Server 1, Server 2, Server 3
Naia: Server 1, Server 2, Server 3
and so on..
this way.. Server lag is reduced
Clan Chat can be read by all members even in different Sub server.
Whisper can be read by a person on the same server
Hero Shout = same server
Shout = same server
Trade = same server
GM announcement well obviously all server
for real I think main problem is the money you from quest at lvl 1-24 and mentor/mentee
best would be you could reduce the amount of rewards from quest at these lvls, as like it is know for every player who is transfered a new bot account is made who lvl 7toons till 24 and grab 10kk.
tranfsers won't reduce server workload, by this only more bots are on server....to pls approch the problem on the root and make it worthless to bot low lvl chars.
You can bash Sace and NC all you want (though Sace doesn't really deserve all the grief). The fact is that until there is a fundamental change in the community thinking then nothing Nc does will fix the problem. This game was not designed to be a race to the end and win game. This game was designed to be an chance to enjoy the content, meet new people and learn to work as a team.
Western (Americas and European) thinking is "win at any cost" thinking. Not everyone thinks this way but enough do to ruin an otherwise great game. As long as there are people in game that want what they are selling there will be bots. As long as there are players who have to have the biggest, baddest, shiniest toys and have to wave their epeen for everyone to see then there is no fix. NC can do things to ease the problem but until people stop buying what the bots are selling then the bots will continue to be a problem.
As you can see, there are various different ideas on what solutions would be optimal, and even on exactly what causes what issue. Indeed, there are many different possible solutions, that is why we say the solutions may be gradual. One solution soon could make a dent in the problem, and more to follow will improve it even more. We have multiple teams working different possible solutions at different times. Although solutions to this issue (and all its related sub-issues, or all its related causes) have not yet been implemented on live servers, that does not mean we are not making progress internally. That is what this thread is here to tell you: to keep you up to date and let you know that these matters are not abandoned, and improvements and changes will be coming.
Thx for come and say something for us :)
We need that feedback...
The only reson servers are full is because u allow botting and RMT to continue playing all the time.
If u remove some bots the servers wont be full and the live players will be able to play.
Live players buy nccoin if they know they wont be screwed over.
Bots buy NCoins too since they know they can't be screwed over.
And thats the problem why NCwest is not acting
You can bash Sace and NC all you want (though Sace doesn't really deserve all the grief)
theres an unknown excecutive producer
theres an unknown producer
theres an unknown assistance producer
theres is(was?) a known HGM,Will but ghost on forums/ingame
theres 2 known gm's Pommo and Sabre,only once appeared in forums also
on the other hand theres tons of names responding in automate pettitions which is hard to believe they are real persons.
So,who is the voice-well known people of NcWest?Sace and her "student" Juji
thaths why all people blame/speak/cry/etc only about Sace,cause others dont exists
we/you was all suprised when u learned that theres will not be PTS-GoD server
we/you was socked when "they" decide to name the new server "Bartz" when on the past,the community begging you for this name and you told us that this was "technicaly" not possible,bigest lie as we see
so tell me why we will not be suprised again incuding your self aboutthe future solutions on this subject?:rolleyes:
And finaly who controlled you,who making those dessicions?bring him here to speak us
There is only one effective way to kill all bots and RMT and fighting against bots is not easy.
If the game is F2P ban bots is not effective. Every banned char or account will be immediately replaced with the new one. So it has to be the complex of technical and "political" actions.
Technical way to kill bot and radar application is to change the protocol making hard to do reverse engineering of it. And change it again regularly every week / month, depending on how long it will take for bot developer to adapt their application. Here also helps to make a silent protocol changes they will immediately reveal bot users.
"Political" action is to move RMT from 3rd party sites back to NCSoft. Just make NCCoin for adena auction. Who oh Earth will then go to 3rd party if they can pay to NCSoft without fear to be banned? And because adena here will be only what another players have, there will be no dramatical inflation.
As you can see, there are various different ideas on what solutions would be optimal, and even on exactly what causes what issue. Indeed, there are many different possible solutions, that is why we say the solutions may be gradual. One solution soon could make a dent in the problem, and more to follow will improve it even more. We have multiple teams working different possible solutions at different times. Although solutions to this issue (and all its related sub-issues, or all its related causes) have not yet been implemented on live servers, that does not mean we are not making progress internally. That is what this thread is here to tell you: to keep you up to date and let you know that these matters are not abandoned, and improvements and changes will be coming.
Translation of company speak : "We're pretending to do something while we have no idea what to do"
Imo what is happening here is a company war between Innova and NCS.
NCSoft is suffering a hit from Innova.
They flood NCSoft's servers with mass accounts in order to make players frustrated and lead them to Innova servers.
Using 3rd party programs you can run many accounts from the same PC.
Think about all those lvl1 chars sitting next to gk doing NOTHING.
If they were real bots, they would do something (xp, farm, quest whatever), but doing nothing makes no sense except for deliberately flooding the server.
You want to find a solution?
Find the real cause first!!!
As others wrote I also dont believe there will be any long term working solution other than disabling account creation for the most overcrowded servers. People will still be able to play for free on other servers. Maybe you can then add account creation on those "closed" servers for fee, lets say 20 euro so that someone who really wants to join Naia will still be able to. But you will have to do strict banning policy of bots so it wont be profitable for botters to create new accounts again and again after being banned.
Yeah really, is it THAT difficult to ban the bots? I mean if you are bored of searching who is botting, at LEAST CHECK the bot reports by players.You know,the LEGIT ones. You are supposed to be a serious company. Does it take more than 3 (THREE) III people per server just CHECKING the freaking bot reports by players?????????????? Really i feel like im playing to a lame private server.
But they cant BAN ppl who gives them money for store. I know about min 10 ppl who donate and bot. I cant donate so I cant bot !!!
As you can see, there are various different ideas on what solutions would be optimal, and even on exactly what causes what issue. Indeed, there are many different possible solutions, that is why we say the solutions may be gradual. One solution soon could make a dent in the problem, and more to follow will improve it even more. We have multiple teams working different possible solutions at different times. Although solutions to this issue (and all its related sub-issues, or all its related causes) have not yet been implemented on live servers, that does not mean we are not making progress internally. That is what this thread is here to tell you: to keep you up to date and let you know that these matters are not abandoned, and improvements and changes will be coming.
Are the teams like so?
Team1: Person A
Team 2: Person B
Team 3: Person A
...etc.
/sarcasm
basically what I am implying is that you've told us you had a lack of man power before, so don't go and say you've got enough man power for multiple teams. But if you *do* have multiple teams now, please, please, please, please get your act together... because it means your work efficiency has gone from bad to amazingly terrible.
Several things you need to look into right off the bat:
- Response time. I have /gm to report bots, this used to take 2-5min for a GM to respond with 10-30 petitions in front of me. Last time I did it, it was 1hr for 16 petitions ahead of me... obviously I never ever petitioned bots that way again, and moved to help.ncsoft.com
- Accountability. When you say that transfers will happen the *next* maintenance after you applied. DO IT. Customers will not give a rat's *** about *any* of your excuses, especially when they had to sell off most of their gear and stuff in order to do the transfer just to log in back to the old server after maintenance. You say that it takes too much time... Well, FIND A SOLUTION. That is your job. Any idiot can answer Q&A questions from a manual. What distinguishes a good CR staff from another is their ability to come up with solutions that will *satisfy* their customers.
- Care factor. You can yell "We care" a million times, but honestly, we don't feel it. Issue after issue, solutions causing more problems than it was suppose to fix. Your inability to make us feel *welcome* using your service is a disgrace to any business in the service industry.
This thread was made to give an update of the current situation and to make you aware that we are aware of the issue and working on it. Unfortunately, this thread is derailing into being a rant and rage thread, which is not constructive and is against the forum rules, so this thread is being locked for now. We will give more updates regularly.