I adress this messenge to all Lineage 2 GOD players who bought NC coins last month. Obviously anyone is welcome to reply to this topic.
It shoud be clear to everyone playing, The last month was pretty bad in terms of quality of service.
We had multiple server reboots, pretty much all ineffective, Up to 30 second lags with items, a Huge abuse on the Tersei's light event even prevented many players from simply connecting to their game server.
These issues are mostly fixed by now.
To apologize for these troubles NCsoft gave us a 5 hours +50% xp Rune and 5 luxury cocktails, as well as an "event" last week that removed the Gatekeepers fees and the death xp penalty and other minors things. Those bonus affected every player who connected at the time of those issues.
Many have shown their dissatisfaction in multiple topics created on this forum, mostly saying this was not enough for 3 weeks of nearly unplayable game. Myself included.
Whether or not these "compensations" were enough, what shock me much more is about all the users who actually spent money on NC coins and used those items during those server issues.
How could you possibly profit from any XP bonus when there was no SoulShots ? What about the luxury cocktails ? I wasted a dozen by clicking them when nothing happened then 30 seconds after, actually drinking all of them.
Anyone who have sent an email to the support probably have recieved the same answer. They will not refund anything more than the server wide compensation. How is that even possible for a large compagny such as NC soft ?
Customers who pay for a game put their trust in the game compagny, In this case, we sure do get nice bonus but thats not all, for many of us Lineage 2 was the first MMO-like game, and we feel happy to support it by buying NC coins.
Seeing how this whole story is about to end with nothing more from NCsoft, I find it particularly trust breaking and disrespectful. Especially when the highest echelons of the Lineage 2 Development team are located in Korea, country where those feelings are of the highest importance in ones life.
This should be considered as the final attempt at requesting another compensation for the players who bought NC coins in the past month.
A Lineage 2 player, Returning from Interlude.
PS : I tryed my best writting this in English, my apologize for any mistake.
Seeing how this whole story is about to end with nothing more from NCsoft, I find it particularly trust breaking and disrespectful. Especially when the highest echelons of the Lineage 2 Development team are located in Korea, country where those feelings are of the highest importance in ones life.
The problem is that since the development team is located in Korea they only thing they care about are their own servers. They do not care nor are they even concerned about what other countries think about the game.
As long as it works for NCEast (Korea) that is all they worry about. Look how long it takes for us to even get basic fixes, yet the Korean servers never seem to have these problems.
I played on the Korean servers a few weeks ago while on a business trip to Korea (thanks to a few Korean friends with accounts) and I was amazed at how amazing it is to be on their servers. Players will actually apologize if they attack a mob you already hit, or if you are on the same quest for mobs they invite you into a group. Players were polite, courteous, friendly and any town I went to and shouted LFG resulted in several PM's saying I was welcome to join them.
The best thing was not once in the two weeks I played there was I attacked in a newbie area by another player. It was weird playing on a server where players actually worked together as well as being so friendly I was afraid to tell them on what servers I actually played on.
I never lagged, things worked as they should and the staff even gets involved in the servers by holding all kinds of cool events with prizes ranging from adena to bound gear as well as pets and hair accessories.
I could go on and on about the others things I did and saw but it would make for a massive wall of text. lol
Sorry for the rambling about the Korean servers, but I felt like I was in L2 heaven while playing there; I was actually having FUN! It was so freaking weird. :D
The problem is that since the development team is located in Korea they only thing they care about are their own servers. They do not care nor are they even concerned about what other countries think about the game.
As long as it works for NCEast (Korea) that is all they worry about. Look how long it takes for us to even get basic fixes, yet the Korean servers never seem to have these problems.
I played on the Korean servers a few weeks ago while on a business trip to Korea (thanks to a few Korean friends with accounts) and I was amazed at how amazing it is to be on their servers. Players will actually apologize if they attack a mob you already hit, or if you are on the same quest for mobs they invite you into a group. Players were polite, courteous, friendly and any town I went to and shouted LFG resulted in several PM's saying I was welcome to join them.
The best thing was not once in the two weeks I played there was I attacked in a newbie area by another player. It was weird playing on a server where players actually worked together as well as being so friendly I was afraid to tell them on what servers I actually played on.
I never lagged, things worked as they should and the staff even gets involved in the servers by holding all kinds of cool events with prizes ranging from adena to bound gear as well as pets and hair accessories.
I could go on and on about the others things I did and saw but it would make for a massive wall of text. lol
Sorry for the rambling about the Korean servers, but I felt like I was in L2 heaven while playing there; I was actually having FUN! It was so freaking weird. :D
It's really nice to read this, thank you for sharing. Though, when placed in juxtaposition -- it kind of shows you the "Me, me, me" attitude 99% of the community has here fairly clearly.
for most people who purchased nc coins, everything worked out as intended.
what they should have done was reset the runes into items.
which is reasonable.
they should not compensate people more than they already have.
you had the chance to continue to xp while you had your rune.
if you used it after the server problems were happening, you should have known better than to use it.
there are only 5% of the server population who was affected by your situation.
please accept that there is no further action to be taken for you.
it's like dieing with your birthday buff before they changed it.
they will try and make it so this never happens again, but they won't compensate your loss.