no replay from them omg :S this is rly strange.. is there someone that buyed nc coints with succes? do i need weit some time till i get them on acc or its just automatic after u confirmed purchash
calm down man. i think there is a prob in nc coin transactions at this moment, pls try to click customer srvcs zuff posted. or gm petition. good luck hope your prob will be fix soon
its rly annoyn to pay rl money for nc and not instant have it.. :/ can some one who alredy buyed give me a guidance maby i did somthing rong and im just nob its the 1st time i purcash this thing, and im not so got at internet buyn either. but as the mail i recived it says cleraly Thank you for your purchase from the NCsoft Store order number and ecc.. :Z hell of a delevery
don't think thats the problem i pay with dollars and have the same situation.
and still im waiting for my NCoins.. no reply from petition... no posts... nothing.
yep they have some issues i guess. you alredy recived the confirmation mail for the purchash with the order number ecc, and btw i made the purcash last night .. ><
Question.. How long does it take to recieve Ncoins after you have bought them?
Last night, my mentor logged so I decided to buy a Nevits Rune to make up for the lost xp bonus.
I went to the website, hit buy coins, bought 800, put my cc info in. The usual deal.
But, 12 hours later, the money has been taken out of my bank.. the payment shows up on My account summary as Paid.. But my nCoin balance still says 0 Ncoins..
I bought today also Ncoin with CC. I got the mail that the payment was succesfull altho the delivery of my Ncoin didnt.. Its saying pending in the billing summary of my l2 acount .
Dissapointed in NCsoft there lack of response to us. aswell the waiting time we have to endure for a paying product, while its said it should be instant receival on your l2 account..
Hello! I have a little problem, i bought some Ncoins in the morning and still didint recive them:confused: .
Soo maybe some one ca help me to sort this problem out ?
Yeah, something must be up with their system today. I have purchased in the past and they were on my character screen as soon as i alt+tab back to the game.
But if today is anything like the log in issue that is apparent today, delay is a big probability.
Well i bought 2 times as well. And i dont think they can cheat on that because there is billing summary, logs and etc. But anyway i have only 2 days to play lineage its saturday and sunday...... so for me left only 1 day for power lvl ... thank you ncsoft :mad:
i read many "i bought x times"... they make lots of money now.
you'll get them coins for sure later, but i dont think everybody would have bought them several times under normal circumstances.
would be a pretty smart yet sneaky move from nc lol.
All of the GMs who can fix the issue with coins not being delivered are off for the weekend it seems, probably have to wait until Monday. I'm in the same boat.
Well i bought 2 times as well. And i dont think they can cheat on that because there is billing summary, logs and etc. But anyway i have only 2 days to play lineage its saturday and sunday...... so for me left only 1 day for power lvl ... thank you ncsoft :mad:
25 hours passed.. no answer.. no coins.. petition system not working. Wondering all gm`s responsible for Shillen server have hangover`s? Or server just unattended on weekends.
Its been almost 2 days here guys and didnt recived WTF,, compensation? dream on... they dont care nothing for this problem if not it would be solved alredy >< where can we complain abaut it we did pay real money.... each h goes we all lose somthing :S:S
Nah, still not working but they rarely fix minor things over the weekend (or a lot of major things...) so I don't expect a solution until at least tomorrow. If they fix it before then, I'll just consider it a pleasant surprise.
Ya. Just got auto response saying they are out till Monday. Well for next time I know to plan a few says ahead during the week to be ready when the weekend hits.
no im from brazil, i buy yesterday and nothing till now.... i was thinking it was because was my first buy, but now i dont know because have many ppl with the same problem
apparently there is some problem with the automatic system for the coins and it is weekend aka non working days i am sure that from tomorrow all will be in place
Atleast someone from the lineage staff could give us a explanation so we got some information to go with. Instead, NCsoft ignores us.. And we have to wait a whole weekend for our payed product. NCsoft should know that the weekends are very important for the most players who have a job or go to school.
For the lack of communication and system failure. I guess if i say this i will speak for everyone : We wont take a simple "Apology for the inconvenience" for a answer. Atleast a extra 10% or 20% of the purchased ncoin would be a reasonable compensation for this failure.
one thing i want know its anyone here paid with paypal? because i paid with credit card and one friend too, i dont no if this is one problem with the system of credit card or with paypal has the same problem too
one thing i want know its anyone here paid with paypal? because i paid with credit card and one friend too, i dont no if this is one problem with the system of credit card or with paypal has the same problem too
Its a prob with both... Its actually a prob with NC not your money :)
I not only have not gotten new purchases of NCOIN but have lost remaining NCOIN balances... My brother had over 1k on one character and it shows a blank total now in game. I have a character that had over 3k and now it shows a blank spot. I also purchased 4k more on my character and got the verification page but no delivery. NCSOFT please get this under control and fix the npc/quest bugs along with making sure the NCOIN system is working. You are losing our faith a little and will be losing out on $$$$ if we can't access what we buy from you.
Please get this issue resolved and THANK YOU for such a great game!
I purchased coins on Friday, they weren't reflected, and so I ended up purchasing them again (thinking the first time I might not have actually completed the transaction), and same thing. I looked at the billing history, and both times were successful.
I have an added issue. I had 80 coins left over in that account from a previous purchase, and now even those are gone. I contacted support on Friday and they were quick to get back, but haven't heard anything else since.
Really problematic if this many people are having issues...
I purchased coins on Friday, they weren't reflected, and so I ended up purchasing them again (thinking the first time I might not have actually completed the transaction), and same thing. I looked at the billing history, and both times were successful.
I have an added issue. I had 80 coins left over in that account from a previous purchase, and now even those are gone. I contacted support on Friday and they were quick to get back, but haven't heard anything else since.
Really problematic if this many people are having issues...
I just had a look at my account and i see my coin missing aswell...absolute joke.
Of course Friday was last day you heard from NC they sent you an auto mail and copped off home.
With so many problems that happen over the weekends on L2 you'd think they would reroll a few staff members to work weekends and have days off during the week instead >.<"
We are investigating this issue right now. If you haven't submitted a support ticket (https://lineage2.custhelp.com/app/ask/) yet, please do so immediately. Thank you!
Tomorrow will be my 3rd day of waiting as well. They were of course quick enough to take our money, though. Glad I'm not the only one with this problem, thought it was just my typical luck. :)
It has been about 30 hours since I purchased and did not receive my NCoin. Ive opened a ticket on the website but only received a form reply about them "investigating" and that it may take longer because of the weekend.
I know there are others in my clan as well.
I don't see how they expect people to participate in their micro-transaction-supported game if they can't come through with goods and services :(
I don't see how they expect people to participate in their micro-transaction-supported game if they can't come through with goods and services :(
Don't get too carried away buddy. Everything was working just fine before, you didn't even have to restart or anything, NCoin would appear in in-game L2shop instantly.
Obviously they encountered some unexpected issues since Friday. No need to be a rat.
I just checked my NCoin on the affected account, and one purchase I made the other night is reflected (800 coins), while the other one is not. The 80 remnant I had still don't exist.
Hopefully NC can get this sorted out soon. I am not even sure if it's safe for me to use what coin is in my account now in the event it confuses the situation even more :S
Well so ncsoft takes your money today and delivers instant goods three days later? I purchased sat morning with intentions of leveling with my wife who had full vit we figured we would make the purchase and have some fun. Ncsoft if your taking peoples money the least you could do is take better care of us. So now it's Monday no vit and might have some free time this weekend or not . So what's the problem here people?
Oke this is enuff im so so so angry , i go bank to report fake payment i sent milions of mails to nc soft and u guys didnt fixed my problem
I'm aware for most people issue have been fixed.
But regarding calling back the payment, just putting it out there.
NCsoft have in past been VERY strict with such things, such action resulted in BAN of the account straight away. Not sure about their policy now, but might save some troubles.