yo!
Yesterday i bought the change name service. I have the char QueenOfTheD a m ned (i can't write the whole name together, forum rules..) on magmeld server, 91 lvl healer and i wanted to change my name from QueenOfTheD a m ned to Cher0uvim.
When they made this process, they deleted EVERYTHING armor,weapon,adena,items and the whole wh from my main (healer) char. i had adventure pack and other items !
ARe you serious guys? Seriously, WE are customers and we are buying your services and you are deleting our items?
what i am gonna do now with an empty 91 lvl healer? this weekend we have tw/siege, i am in a constant party and yesterday i couldn't do anything with my empty toon. I DONT wanna lose my weekend and i DONT wanna waste more days waiting for YOU to bring my items back!
Fix it asap! It's not my fault, it's yours. i bought that service and a few coins also!
PS: i am not a 10 YO kid, i am just an angry customer!
LOL, it wasn't NCWest.
Looks like your Account got stripped. Hurray to Account Sharing :rolleyes:
........
first of all my account is not shared with anyone. the only person that has my account is my husband.
i have the converstation on the ticket. They said that they changed the name, when i logged in my char's name was still QueenOfTheD a m ned. i replied to the ticket and they told me that they made a mistake and now they changed the name, when i logged in after i saw that reply on the ticket, my toon's items and wh were empty. so, it's their fault and not mine :)
no one can delete 200 items in less than 1 minute. (except from admins)
Have you updated the ticket with the new issue before venting on the boards? GMs don't read here, so better make them aware of the problem with the appropriate channels.
I've already updated the ticket but no response yet. I need Sace or Juji forward this topic so they can fix my problem soon. I think that this issue is very important ...
lol, it might take days, last time with me took 2 days.
Took you 2 days for what? you had the same problem as me?
lol that means i will lose the tw/siege and everything else this weekend because ncsoft's guys are not working on the weekend. i am loosing my dailies/rb etc now, cool.
thanks ncsoft, i BOUGHT a service to change my name and i've lost all my items + wh and you don't have even replied to my support ticket yet.
Thanks for your "support" to your customers!
Took you 2 days for what? you had the same problem as me?
lol that means i will lose the tw/siege and everything else this weekend because ncsoft's guys are not working on the weekend. i am loosing my dailies/rb etc now, cool.
thanks ncsoft, i BOUGHT a service to change my name and i've lost all my items + wh and you don't have even replied to my support ticket yet.
Thanks for your "support" to your customers!
I just hope for you that you don't get back some bound, worthless items...
Hey mate sorry for you:)
One hting i am curious - is your clantag, friendlist etc intact or not?:)
They changed my name from QueenOfTheD a m ned to Cher0uvim, on my friends list the name is changed but on my clan, QueenOfTheD a m ned is still in there..
Yes, it should be here. Helps us to decide if we buy any account services. I am looking forward to read if this error was completely corrected and the OP's nccoin refunded for all this trouble. Some extra goodies would be a good idea too, depending on how long it takes them to fully restore the stuff.
I was thinking about a name change since SoulMagic did sub to main long ago and isn't magic anymore lol
With all the problems in the store/galleria items not being described correctly and very puny "compensation" if any, I really have only bought one thing with new nccoin... :/
Indeed the fact that the Name Change Service is currently a manual process opened it up for the possibility of human error. This situation did happen but as soon as it did we began the repair process. Unfortunately it is not a fast one as we have to dig through various logs to pull the character information that was lost. During this time, the ticket may not receive a response as there are no updates to give at the time (as the research continues but is not yet complete).
We guarantee that the character will be restored and it anything is missing from it the player will be compensated for it. Also, rest assured we are learning from this unfortunate situation and are taking measures to prevent such an error from happening again.
If you like, PM me the ticket number so I can follow it with you. For now, please remain patient, and while I understand the complaint and the frustration, I ask that the discussion be suspended from the forums until resolved as it is already a known issue, we are working on fixing it, and there is no additional information to share at this time.