We don't have any known issues preventing players from getting the item; in all cases of confusion it turned out there was another character on the account that received it after all. If you have other characters on that account (not just on that same server) check them to see if they have the item and that will explain it. If you can't find it, you can contact the support team (https://lineage2.custhelp.com/app/ask/) and they can look at game logs to find out what's going on.
We don't have any known issues preventing players from getting the item; in all cases of confusion it turned out there was another character on the account that received it after all. If you have other characters on that account (not just on that same server) check them to see if they have the item and that will explain it. If you can't find it, you can contact the support team (https://lineage2.custhelp.com/app/ask/) and they can look at game logs to find out what's going on.
I do not have the gift, the last one I used is from 36 to 56 hours, no other char of my account has been used for at least two weeks, I will contact support yes, thank you for your attention