Since i am pretty ****** about the way NCWest handles the things i wanna hear other opinions + inform ppl that will run into the same issue.
Here we go:
Another weird thing that came up.
I tried yesterday to OE my Seraph Gaiters to +6 for the + crit rate bonus.
For +5 to +6 i wanted to use DEAR + Lucky Armor Enchant stones which i bought loong ago from the Destiny Pack. But it didn't opened the slot for the stone !?!?
Now to clarify it:
The old DEAR/DEWR + the OLD Lucky Enchant Armor/Weapon Stones no longer work together.
It got Ninja changed... From my point of view this is simply not acceptable...
What about the ppl that kept these DEWR/DEAR + Lucky Stones for their future Gear to OE it?
Basically there are ppl around that paid a **** lot for a Store Item that is useless now.
What will they do with 20+++ Lucky Stones if they can't use it with their Destruction Scrolls nor with BEAR/BEWR?
I mean ye for sure they use them together with normal EAR on blessed Armors/Weapons...
So what now?
players that used them to OE their R Grade before the change are fine, the rest just get cheated.
It is not acceptable to change items + how they work for which you paid $$.
Why just the other day, I went to McDonald's, ordered a Big Mac, fries and a shake, paid 9 bucks and was handed a saltine cracker and a paper shot cup of vinegar.
I've never been more pleased in my life with the way a company would take my health to heart.
Not really.
I'm fairly sure this falls under "product not delivered" or "product delivered not as described", wonder how many people are going to do mass payment disputes.
And I wonder how many people after reading this will remember to request 3rd party (AAA) arbitration when NC tries to weasel out of refunding the money. The next best thing to getting your money back is costing the company that stole it 10 times as much in fees they can't avoid!
(I also wonder how long my post will remain visible on the forum, or account unbanned after posting this.)
Wow! That is ridiculous! I don't think I'll be spending anymore money on this game... They could have at the very least given some warning on this change...
They should offer a refund of anything that is changed after purchase. That is the only acceptable solution and any company with integrity would offer such with no questions asked.
Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.
Why just the other day, I went to McDonald's, ordered a Big Mac, fries and a shake, paid 9 bucks and was handed a saltine cracker and a paper shot cup of vinegar.
I've never been more pleased in my life with the way a company would take my health to heart.
Not really.
I'm fairly sure this falls under "product not delivered" or "product delivered not as described", wonder how many people are going to do mass payment disputes.
And I wonder how many people after reading this will remember to request 3rd party (AAA) arbitration when NC tries to weasel out of refunding the money. The next best thing to getting your money back is costing the company that stole it 10 times as much in fees they can't avoid!
(I also wonder how long my post will remain visible on the forum, or account unbanned after posting this.)
Hint, next time when you buy something, read the terms.
I havent checked, but im pretty sure it goes like this..
"All sales are final."
"Item describtion and usage may change at any time"
Thats just when buying stuff.
And terms of playing, something like this..
"Any item can be edited by the dev team."
But yeah, kinda sucks they did this, i would contact support, and tell them you:
1; Want a refund.
2; Want NC coins back.
^ Not sure if its called nc coin, whatever.
However, the law is on their side, when you purchased these products, you KNEW they could do whatever they want pretty much.
This is more a question of right and wrong, but, if they choose, they can simply not refund you.
It is unfortunate we were not able to message this change before it happened, however no amount of warning would necessarily be enough for every player. This change was coming and we would have messaged about it once we knew when it would happen, but that it arrived now was unexpected. Despite this please remember there is a legal disclaimer in the stores that explains that "any items purchased with NCoin may be discontinued, modified or removed at any time." In addition, six months have passed that these items were promoted side-by-side, and this falls within our practice or letting time pass before a major item change occurs.
Sace, I have already mentioned this (http://boards.lineage2.com/showthread.php?t=240310&page=4#63) about a month ago, but let me say it again: you should really keep up with the developments in Korea, Google-translating and posting the Korean Wednesday patches (http://lineage2.plaync.co.kr/board/update/list) as they are published over there. Everything sooner or later comes to us. When you familiarize yourself with the upcoming changes at your own pace, at your leisure, you can avoid a lot of unnecessary friction and, as in the case of Dreamer, the loss of real-life money. Now your QA team has to go through and check all the recent updates in Korea under enormous pressure and is bound to miss vital things, causing again more work and stress for everybody. Juji with his laboratory is on a good road. Simply add an additional section "Sace's Translations". The player base will be grateful to you (check the positive feedback Juji is getting) and you help reducing the operating costs for NCsoft.
Sace, I have already mentioned this (http://boards.lineage2.com/showthread.php?t=240310&page=4#63) about a month ago, but let me say it again: you should really keep up with the developments in Korea, Google-translating and posting the Korean Wednesday patches (http://lineage2.plaync.co.kr/board/update/list) as they are published over there. Everything sooner or later comes to us. When you familiarize yourself with the upcoming changes at your own pace, at your leisure, you can avoid a lot of unnecessary friction and, as in the case of Dreamer, the loss of real-life money. Now your QA team has to go through and check all the recent updates in Korea under enormous pressure and is bound to miss vital things, causing again more work and stress for everybody. Juji with his laboratory is on a good road. Simply add an additional section "Sace's Translations". The player base will be grateful to you (check the positive feedback Juji is getting) and you help reducing the operating costs for NCsoft.
Unfortunately this is not a feasible solution for many reasons. We have occassionally posted directly-translated patch notes for the next game update but very often readers confuse this to mean that we are definitely getting all those changes at the same time despite our best efforts to get them to read the important disclaimers. That is not the case: Korean patch notes may post changes that only they will receive, changes that do not affect us at all, fixes to bugs that we have not seen, and other things that do not pertain to us. Also, we receive patches in different bundles than Korea gives, and it is not guaranteed that every Korean patch is necessarily rolled into our patch when it arrives on our servers; oftentimes some events, changes, patches or updates do not reach us until later or not at all. Therefore overall posting such information in an official capacity would only be misleading to most readers, and would not solve the issue at hand. Perhaps our resources and patch methods will change in the future, and early translations can be offered as more reliable, but until then this will not happen.
Since i am pretty ****** about the way NCWest handles the things i wanna hear other opinions + inform ppl that will run into the same issue.
Here we go:
Another weird thing that came up.
I tried yesterday to OE my Seraph Gaiters to +6 for the + crit rate bonus.
For +5 to +6 i wanted to use DEAR + Lucky Armor Enchant stones which i bought loong ago from the Destiny Pack. But it didn't opened the slot for the stone !?!?
Now to clarify it:
The old DEAR/DEWR + the OLD Lucky Enchant Armor/Weapon Stones no longer work together.
It got Ninja changed... From my point of view this is simply not acceptable...
What about the ppl that kept these DEWR/DEAR + Lucky Stones for their future Gear to OE it?
Basically there are ppl around that paid a **** lot for a Store Item that is useless now.
What will they do with 20+++ Lucky Stones if they can't use it with their Destruction Scrolls nor with BEAR/BEWR?
I mean ye for sure they use them together with normal EAR on blessed Armors/Weapons...
So what now?
players that used them to OE their R Grade before the change are fine, the rest just get cheated.
It is not acceptable to change items + how they work for which you paid $$.
I Agree with this, I bought some DEWR/DEAR Due to being away for work never got a chance to use them. I monitor the forums regularly and I never saw any warning...
The fact that you can't use the stones with even blessed scrolls is a pretty big slap in the face...
I understand you reserve the right to change and modify items and such. But this is just shady to say the least.
I would have logged in and enchanted something if i knew half the items I got from the destiny packs were going to be useless.
I don't know what i'm supposed to do other than be a ****** off customer at this point. I take it that refunds are not an option.
You sell items only for a limited time, so ppl rush to buy them and in the case of the DEWR/DEAR there are many ppl that kept a huge stock for their r95 or even r99 gear/weapons.
So all these ppl are now cheated ! And all you dare to do is telling "we are allowed to change sold items"....
This is the biggest ******** i ever saw.
Technically half the items which i and other ppl bought in this pack are useless now. Tell me what should other ppl do that have like 30+ Weapon Enchant Stones?
I DEMAND a refund of $$ or the same amount worth of NCCoins!
Hell at NCK the players get informed about such a change, so they could have used the items earlier. But at NCWest and the like 5ppl left like it seems are only a bunch of clueless ppl that don't care at all.
Is NCWest rly that short on $$ that they can't even hire 1 person that is able to read Korean?
Hell go into the next restaurant and ask for a translation if you fail to do the job proberly.
From my side, that was it. I will never buy even a single coin again.
I must agree here. Pixels are free. It would cost NCsoft nothing to refund those people who have bought destruction scrolls and/or lucky stones a few NCoins. It's the company's own currency, no Western Union money transfer fees or whatever. If they would have translated and studied the Korean patch notes as they came out (in this case on May 30 (http://lineage2.plaync.co.kr/board/update/view?articleId=508128), more than a month ago), they could have devised a counter strategy in their weekly meetings (which they hopefully hold), either warning the players in time or asking their Korean superiors for permission to pay out a refund.
Such ninja patches will keep on happening. I would strongly recommend everybody to check the Korean Lineage2Shop: http://nshop.plaync.co.kr/lineage2/goods/list?categoryPath=1
The items you find in there have existed for a long time and can be called an integral part of the game. They are less liable to be considered as unbalancing and being changed than new power items. If you want to be on the safe side, don't buy anything from NCWest that's not in the Korean shop.
Generally speaking, selling items only for a limited time so that people rush to buy them is a rather shortsighted business strategy. This might bring a burst flow of cash, but in the long run an increasing number of players will get disgusted and go find a different hobby. Sace, Tauti is really bad stuff. In Taiwan, where the staff is doing everything right (they have a Lineage 2 Laboratory since many years, so-called Fun Supporters (http://lineage2.plaync.com.tw/fsarea/fsarea_explain.asp) are organizing hand-made GM events ...) they are going to merge 15 servers into 5 on July 25: http://gametsg.techbang.com/lineage2/index.php?view=article&articleid=339147
That player loss is caused by Tauti itself being badly designed, something you as a non-developer can't do anything about. What you can do something about is the service NCWest is providing. It would be a really good idea and go a long way towards appeasing the enraged masses if you could refund the players who feel cheated out of their real-life money by those ninja patches :)
Not everything that is technically legal is also politically prudent. While it is true that the End User License Agreement basically says that NCsoft can do whatever they want, so no refund needs to be paid, nobody is happy with the present situation, least of all the NCWest staff ("It is unfortunate we were not able to message this change before it happened ..."). Now there are two ways this can go:
1. NCsoft says "we have the law behind us" and does nothing. The result will be that Dreamer and others are annoyed and restrict their further purchases to "safe" consumables like exp runes.
2. NCsoft says "OK, this did not go as we intended. Here are a few NCcoins added to your balance. Don't spend it all in one day!" Happiness will ensue, and happy customers are spending customers.
I meant it very seriously when I wrote that Tauti is really bad stuff. That's not my personal opinion but statistics from Asia where they had this update longer than us: http://boards.rochand.com/viewtopic.php?f=11&t=507&start=700#p12532
NCsoft is fighting an uphill battle. This update in itself is bad enough; they really can't afford to lose even more customers through sub-optimal service :)
They should offer a refund of anything that is changed after purchase. That is the only acceptable solution and any company with integrity would offer such with no questions asked.ha ha ha ha ha HAHAHAHAHAHAHAHAHAHAHAHHAHAHA/dies
2. NCsoft says "OK, this did not go as we intended. Here are a few NCcoins added to your balance. Don't spend it all in one day!" Happiness will ensue, and happy customers are spending customers.
I completely agree. Like I said above, it literally costs them nothing. But it builds goodwill with a long-time customer.
ha ha ha ha ha HAHAHAHAHAHAHAHAHAHAHAHHAHAHA/dies
I'm glad you see the sarcasm of my post.
I meant it very seriously when I wrote that Tauti is really bad stuff. That's not my personal opinion but statistics from Asia where they had this update longer than us: http://boards.rochand.com/viewtopic.php?f=11&t=507&start=700#p12532
NCsoft is fighting an uphill battle. This update in itself is bad enough; they really can't afford to lose even more customers through sub-optimal service :)
So true...
I wonder when NCWest will be forced to merge servers again.
Its ok L2 is a dieing game just like WoW is dieing as time goes on they only focus on money and how to milk you for all you're worth... Its ok L2 had its high times now its time for the low and depressing times tho i will say the support with L2 has always sucked a fat hotdog
5 days since my first petition, 2 days since my second one.
No respond to any of my petitions... Even asked Juji via PM to check the Status and yet.... no reply from him too :mad:
Ye that's the way to go !
BTW: Kinda funny that after i do a petition i get asked if i have problems buying NCCoins....