As many of you know there have been several reports of lag on the servers, especially on Shilen server, beginning early yesterday. Know that these reports have been forwarded to our technical teams so that it can be investigated and fixed if possible. As it is the weekend I'm afraid our support and forum staff is smaller than normal, so there may not be as many responses to tickets or forum posts as usual, but we do have operations and technical teams working at all hours who will be looking into this matter for us. If the cause of the problem is determined and a fix is found it will be applied as soon as possible, and as soon as there is any further news to share about the status of this issue we will inform you of it. We sincerely apologize for this grave inconvenience, and we are working on fixing the situation so that gameplay can resume as normal.
When posting or sending support tickets about lag issues you encounter, please remember include mention of which server you are one (so many most posts have been about Shilen, but some posts do not specify the server). This information can help us find the problem.
To address the popular request for servers to be restarted in order to fix the lag: it is not yet certain that that will fix it, so there are no server restarts planned at this time. If that changes and there are to be any scheduled server maintenances, they will be announced.
Thank you, and thank you for bearing with us during this difficult time while we work on fixing the issue! :)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\OFFICE>ping l2authd.lineage2.com
Pinging L2authd.gtm.lineage2.com [64.25.35.104] with 32 bytes of data:
Reply from 64.25.35.104: bytes=32 time=52ms TTL=252
Reply from 64.25.35.104: bytes=32 time=53ms TTL=252
Reply from 64.25.35.104: bytes=32 time=52ms TTL=252
Reply from 64.25.35.104: bytes=32 time=51ms TTL=252
Ping statistics for 64.25.35.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 53ms, Average = 52ms
C:\Users\OFFICE>tracert l2authd.lineage2.com
Tracing route to L2authd.gtm.lineage2.com [64.25.35.104]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 11 ms 7 ms L100.NYCMNY-VFTTP-154.verizon-gni.net [96.232.127.1]
3 7 ms 6 ms 7 ms G0-11-3-4.NYCMNY-LCR-21.verizon-gni.net [130.81.137.32]
4 14 ms 86 ms 9 ms ae0-0.NY325-BB-RTR2.verizon-gni.net [130.81.209.110]
5 10 ms 7 ms 9 ms 0.so-4-0-1.XT2.NYC4.ALTER.NET [152.63.10.29]
6 12 ms 9 ms 9 ms 0.ae4.BR3.NYC4.ALTER.NET [152.63.16.185]
7 52 ms 69 ms 49 ms 204.255.173.54
8 40 ms 41 ms 42 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
9 63 ms 65 ms 64 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
10 79 ms 74 ms 67 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
11 81 ms 74 ms 72 ms ae-91-91.ebr1.Washington1.Level3.net [4.69.134.141]
12 88 ms 89 ms 86 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
13 53 ms 51 ms 52 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
14 51 ms 51 ms 52 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
15 75 ms 52 ms 51 ms ae-3-80.edge2.Dallas1.Level3.net [4.69.145.139]
16 52 ms 53 ms 51 ms 4.59.197.34
17 52 ms 52 ms 53 ms 64.25.35.104
Trace complete.
C:\Users\OFFICE>
I think the NCwest really should make any steps to improve the services, because in the last months it did decrease a lot!
Server Lag, GameGuard Errors, bots are still exist in huge number, also on the Naia in Aden, I did see again Adena seller spammers.
Sace, really if the NCwest would constantly ban them bots, I would help a lot to solve the lag issue.
Also maybe you should make any new agreement with the Innova what would allow, that the Naia and Shilen server would be able to move back to Europe, it would solve a lot of lag problems too.
I think you should need to make about 1-2 days maintain where you would repair and solve the all technical issues and would modify somehow the User's Agreement what would allow to ban the bots in faster form as now.
Me as Customer (not only player) who pay to NC every years some hundred of Dollars says, that first of all I would pay for the good service, the NCoins for in game items secondary.
So, I think I just keep continue to pay that much money if you really improve the services somehow.
You must be a detective, all the servers are located in Texas, therefore you can clearly see that a few level 3 hops ping spikes. It's not directly on Ncsoft's end it is between Ncsoft and the players.
More than likely they will submit a trouble ticket with the major backbones to resolve the problem.
I find it funny that people complain about a game that is free to play. Are these the same people that kick apple trees for producing green ones when expecting red ones? Or curse the skies when a cloud doesn't form into a cute bunny? Yes, the servers are laggy. Yes, the bots are rampant. Yes, the servers are crashing. But, what makes people think that NCSoft is seriously ignoring the problem. They know there is trouble and they are trying their best to solve it. Truthfully, I do not know why I am trying to convince the unruly. I get great joy in watching pickle faces whine and complain. I am a great fan of schadenfreude.
cause of the lag on Chronos, my Icarus Hall +3 acu and angel slayer +3 haste went missing after i put them in my clan warehouse (((
*already submitted the ticket
wonder if they will ever come back *(
If you have 190 or more items in your Clan Warehouse, then your weapons might be there, just in invisible state. Try taking some of the items you can see out of storage until you are at 187 slots (you can best check that by attempting to store an item; then it tells you how many slots are still empty). If you still can't see your weapons after that, it has probably indeed to do with the lag.
I find it funny that people complain about a game that is free to play. Are these the same people that kick apple trees for producing green ones when expecting red ones? Or curse the skies when a cloud doesn't form into a cute bunny? Yes, the servers are laggy. Yes, the bots are rampant. Yes, the servers are crashing. But, what makes people think that NCSoft is seriously ignoring the problem. They know there is trouble and they are trying their best to solve it. Truthfully, I do not know why I am trying to convince the unruly. I get great joy in watching pickle faces whine and complain. I am a great fan of schadenfreude.
I know too, that they try to make their best job too, but there is some questions what they do often just evade or may they do not try to solve.
I find it funny that people complain about a game that is free to play. Are these the same people that kick apple trees for producing green ones when expecting red ones? Or curse the skies when a cloud doesn't form into a cute bunny? Yes, the servers are laggy. Yes, the bots are rampant. Yes, the servers are crashing. But, what makes people think that NCSoft is seriously ignoring the problem. They know there is trouble and they are trying their best to solve it. Truthfully, I do not know why I am trying to convince the unruly. I get great joy in watching pickle faces whine and complain. I am a great fan of schadenfreude.
If we follow your logic, all the players who set a minimum quality standard to their game play, and require it from NCwest, they should abandon their servers and join Innova.
After that, those who left behind, enjoy a F2P game with bots>players, and NCwest try to sell them NC coins.
There's still lag on Naia. Experienced while I was healing during hunts... And half clan said that they were lagging...
well aparrently the game is working as intended, so that sucks
You must be a detective, all the servers are located in Texas, therefore you can clearly see that a few level 3 hops ping spikes. It's not directly on Ncsoft's end it is between Ncsoft and the players.
More than likely they will submit a trouble ticket with the major backbones to resolve the problem.
Pinging L2authd.gtm.lineage2.com [64.25.35.104] with 32 bytes of data:
Reply from 64.25.35.104: bytes=32 time=172ms TTL=244
Reply from 64.25.35.104: bytes=32 time=172ms TTL=244
Reply from 64.25.35.104: bytes=32 time=172ms TTL=244
Reply from 64.25.35.104: bytes=32 time=172ms TTL=244
Ping statistics for 64.25.35.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 172ms, Maximum = 172ms, Average = 172ms
Tracing route to L2authd.gtm.lineage2.com [64.25.35.104]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms discus.home [192.168.1.254]
2 * * * Request timed out.
3 11 ms 10 ms 10 ms 82-135-182-5.static.zebra.lt [82.135.182.5]
4 42 ms 47 ms 48 ms 81.198.172.89
5 41 ms 41 ms 41 ms 80.150.169.9
6 49 ms 49 ms 49 ms b-ea6-i.B.DE.NET.DTAG.DE [62.154.47.66]
7 87 ms 133 ms 96 ms 194.25.210.46
8 65 ms 57 ms 66 ms vl-3205-ve-136.ebr2.Berlin1.Level3.net [4.69.161
.13]
9 57 ms 57 ms 67 ms 4.69.200.161
10 58 ms 67 ms 58 ms ae-23-23.ebr1.Dusseldorf1.Level3.net [4.69.143.1
89]
11 60 ms 58 ms 57 ms ae-46-46.ebr3.Frankfurt1.Level3.net [4.69.143.17
0]
12 57 ms 55 ms 55 ms ae-83-83.csw3.Frankfurt1.Level3.net [4.69.163.10
]
13 59 ms 58 ms 57 ms ae-81-81.ebr1.Frankfurt1.Level3.net [4.69.140.9]
14 68 ms 68 ms 68 ms ae-47-47.ebr2.Paris1.Level3.net [4.69.143.142]
15 137 ms 137 ms 137 ms ae-44-44.ebr2.Washington1.Level3.net [4.69.137.6
2]
16 142 ms 142 ms 144 ms ae-92-92.csw4.Washington1.Level3.net [4.69.134.1
58]
17 136 ms 137 ms 136 ms ae-91-91.ebr1.Washington1.Level3.net [4.69.134.1
41]
18 155 ms 155 ms 155 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
19 172 ms 172 ms 172 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
20 172 ms 172 ms 174 ms ae-93-93.csw4.Dallas1.Level3.net [4.69.151.169]
21 176 ms 176 ms 176 ms ae-4-90.edge2.Dallas1.Level3.net [4.69.145.203]
22 178 ms 178 ms 178 ms 4.59.197.34
23 172 ms 172 ms 173 ms 64.25.35.104
If you have 190 or more items in your Clan Warehouse, then your weapons might be there, just in invisible state. Try taking some of the items you can see out of storage until you are at 187 slots (you can best check that by attempting to store an item; then it tells you how many slots are still empty). If you still can't see your weapons after that, it has probably indeed to do with the lag.
yeah thats what i though )) i tried and indeed it was in there but not seen, so i took out moirai set and found my AS and IH lol... weird...
Thank you for finally creating a topic. I found it disgraceful that there were topics made and actually no replies on it while they have been moved to a different section!
The lag started on thursday on the Shilen server and it is still lagging as we speak. In my opinion (also what the community is saying) it seems that NCSoft does not care about the players. The speed things gets fixed is slower then on private servers!
There's still lag on Naia. Experienced while I was healing during hunts... And half clan said that they were lagging...
I can confirm this situation in Bartz too, what's kinda annoying specially if you have to play healers almost in "blind" mode - 1-2s delay before the skill animation/info shows up can drive anyone to craziness. :mad: I cant tell about before, 'cause I wasnt loggin in the past month.
About the lag spikes, I could experience them during some instances, like Spezion, Fortuna and all the time in Istina (the worst case)
@SrStupedHead: or maybe you dont really play the game right now and just care to be trolling on forum site, what would make sense to us why you dont give a bright sh*t about the current situation.
Thank you for clarifying that this is on other servers (of the many posts, "Shilen" was mentioned many, many times, so I wanted to double check that all servers were accounted for :)).
Update: The cause of the issue is still being pursued. It can greatly help the support teams find it, and a fix if possible, if players experiencing lag could kindly send us tracert reports. If possible, please send them through support ticket (https://lineage2.custhelp.com/app/ask/). Thank you very much for your assistance with this effort. :)
I can confirm this situation in Bartz too, what's kinda annoying specially if you have to play healers almost in "blind" mode - 1-2s delay before the skill animation/info shows up can drive anyone to craziness. :mad: I cant tell about before, 'cause I wasnt loggin in the past month.
About the lag spikes, I could experience them during some instances, like Spezion, Fortuna and all the time in Istina (the worst case)
My experiences exactly. I'm forced to throw random heals because I don't know if I actually casted the skills or not. O.o
The hamster is dead again, someone bring another one ASAP!
As it is the weekend I'm afraid our support and forum staff is smaller than normal, so there may not be as many responses to tickets or forum posts as usual, but we do have operations and technical teams working at all hours who will be looking into this matter for us.
Yeah let's check it out right now and see how quickly they can react.
The case is most appropriate. It's Sunday, and the server is down.
I hope NC staff will take into count the past tickets from previous week regarding suden lags as i had a discussion through cuttshelp regarding my lag issue for example in which i showed various tests. (never had these lags)
It would be funny if NC West finds the cause of the lag all of the third party program use that is going on. If NC West would check and BAN the people using them I bet the issue would be resolved. It only takes a quick walk through MOS, EG, Silent Valley, Antharas Lair, Orbis, and I am sure I am missing many other areas. These third party programs lag up the server because of whatever they are doing. GM's should log and follow some of the high level characters and clans during sieges and they will see quickly how fast these programs lag out the server.
Thank you for clarifying that this is on other servers (of the many posts, "Shilen" was mentioned many, many times, so I wanted to double check that all servers were accounted for :)).
Update: The cause of the issue is still being pursued. It can greatly help the support teams find it, and a fix if possible, if players experiencing lag could kindly send us tracert reports. If possible, please send them through support ticket (https://lineage2.custhelp.com/app/ask/). Thank you very much for your assistance with this effort. :)
Would be helpful if you posted each servers external ip address so that we can provide tracerts to all of your servers, it could help you in determining if it's an internal network issue or if it's external - isp related.
As far as my tracert, based on the jump from 10 ms - 80+ ms from my 3rd hop. Verizon happens to own a major backbone which looks like could be a part of the issue as well as you can see ping spikes through some of the level 3 backbones.
Not sure if people are aware of this but major network wires do span across the ocean and if damaged can cause packet loss etc.
Would be helpful if you posted each servers external ip address so that we can provide tracerts to all of your servers, it could help you in determining if it's an internal network issue or if it's external - isp related.
As far as my tracert, based on the jump from 10 ms - 80+ ms from my 3rd hop. Verizon happens to own a major backbone which looks like could be a part of the issue as well as you can see ping spikes through some of the level 3 backbones.
Not sure if people are aware of this but major network wires do span across the ocean and if damaged can cause packet loss etc.
From a recent support ticket reply:
If you play on the Chronos server, type in the IP: 64.25.37.132
If you play on the Magmeld server, type in the IP: 64.25.37.135
If you play on the Naia server, type in the IP: 64.25.37.133
If you play on the Shilen server, type in the IP: 64.25.37.134
If you play on the Bartz server, type in the IP: 64.25.37.136
I can confirm this situation in Bartz too, what's kinda annoying specially if you have to play healers almost in "blind" mode - 1-2s delay before the skill animation/info shows up can drive anyone to craziness. :mad: I cant tell about before, 'cause I wasnt loggin in the past month.
About the lag spikes, I could experience them during some instances, like Spezion, Fortuna and all the time in Istina (the worst case)
@SrStupedHead: or maybe you dont really play the game right now and just care to be trolling on forum site, what would make sense to us why you dont give a bright sh*t about the current situation.
This game doesn't own me. This game doesn't owe me. I have been with this game through thick and thin for seven years. And by 7 years, I mean 7 official server years. I have learned that there are real world problems that take a higher priority than this game. I do still play the game on a regular basis but I manage my time well with real world activities. When I am away from game, my mind is not on "how soon I can get back to it" or "I have to be back at this time to go on a raid with my clan.". But, to really and truly answer your question, "why you dont give a bright **** about the current situation?". Everyone who complains about the game is just adding themselves to the list of petty people who complain about first world problems. It's a game. It's a game that you don't really need to invest your time into just to survive. Unless...... of course....... it's a source of income to you.....
Update: So far we have not yet been able to identify any direct causes that would result in the lag that players are seeing, but we have only received a very small number of reports so far, so unfortunately we currently have little data to go on. :( The tech folks have asked me to encourage players that are seeing lag to send their reports from Game Advisor (similar to DxDiag) and Pingplotter (a third-party application that gives more info than traceroute) to be sent via support ticket (https://lineage2.custhelp.com/app/ask/).
Update: So far we have not yet been able to identify any direct causes that would result in the lag that players are seeing, but we have only received a very small number of reports so far.
I can confirm only one case of abnormal server-side lag that took place a week ago, 1 hour prior to the castle sieges on Chronos. That one time, I ran PingPlotter but there was no packet loss along the route so I guess there was something at your data center. Besides that, last week there were random freezes and lag spikes, nothing too special though.
So, I suggest you to focus first of all on a more serious problem that is server stability (which includes NPC server). It's absolutely ridiculous that the servers go down over and over again on weekends and there's seemingly no one to react in time and reboot them as soon as any misfunction is detected.
Even a poorly trained monkey could remotely manage this process with the help of some R_Admin tools.
So, what's the problem, NCsoft?
I repeat the question: why does it take from 30 to 120 minutes to reboot NPC server when it goes down during weekends?
I can confirm only one case of abnormal server-side lag that took place a week ago, 1 hour prior to the castle sieges on Chronos. That one time, I ran PingPlotter but there was no packet loss along the route so I guess there was something at your data center. Besides that, last week there were random freezes and lag spikes, nothing too special though.
So, I suggest you to focus first of all on a more serious problem that is server stability (which includes NPC server). It's absolutely ridiculous that the servers go down over and over again on weekends and there's seemingly no one to react in time and reboot them as soon as any misfunction is detected.
Even a poorly trained monkey could remotely manage this process with the help of some R_Admin tools.
So, what's the problem, NCsoft?
I repeat the question: why does it take from 30 to 120 minutes to reboot NPC server when it goes down during weekends?
Server stability (server crashes) is certainly a high-priority issue that we are also investigating, but that is in some sense a separate topic and is not related to our requests of player reports about lag in this thread. There isn't much players can report about server crash issues as we can see on our end as well when the servers are down. I'm afraid I have no info to share of "why" or the duration of downtimes during these issues. I realize that sometimes the servers are sometimes back online before we are able to post about it, so it may seem less response is hear about the server crashes, but as you can see the servers do come back online even during the weekend or holidays, and with or without player reports about the crash.
Thank you to all players for your lag report comments (and support tickets) about the lag. :)
hello evryone! the only wey that i think may give lags is the Game Guard! Im Noob in that sector but as i think many ppl get the same as me! what is that? Game guard problems! so what ppl do? try over and over to log in! they open many clayents when they dont get GG error so they let the toons onlyne (buffbots mentees shops) the servers is all the time heavy! and heavy = to many ppl online! and tomany ppl online = lags! and lags = server crash! and so on! :) as i told u that is what i think! is only my opinion and my thots! :(
Microsoft Windows [versão 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Todos os direitos reservados.
C:\Users\MeuUser>tracert 64.25.37.135
Rastreando a rota para 64.25.37.135 com no máximo 30 saltos
1 10 ms 16 ms 13 ms XXXXXX.virtua.com.br [189.100.XXX.XXX]
2 12 ms 10 ms 11 ms spojabrtd01.virtua.com.br [201.6.0.95]
3 12 ms 8 ms 28 ms spotvtrtd06.virtua.com.br [201.6.0.6]
4 10 ms 9 ms 11 ms embratel-T0-5-4-0-tacc01.spo.embratel.net.br [18
9.86.58.25]
5 131 ms 132 ms 130 ms ebt-T0-9-0-12-tcore01.spo.embratel.net.br [200.2
30.252.98]
6 129 ms 131 ms 142 ms ebt-Bundle-POS1113-intl03.mianap.embratel.net.br
[200.230.220.62]
7 126 ms 125 ms 125 ms ae100.edge4.Miami1.Level3.net [4.59.90.9]
8 125 ms 123 ms 126 ms ae-31-51.ebr1.Miami1.Level3.net [4.69.138.91]
9 151 ms 150 ms 159 ms ae-2-2.ebr1.Dallas1.Level3.net [4.69.140.133]
10 158 ms 154 ms 160 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.151.125]
11 210 ms 167 ms 151 ms ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
12 * * * Esgotado o tempo limite do pedido.
13 * * * Esgotado o tempo limite do pedido.
14 * * * Esgotado o tempo limite do pedido.
15 * * * Esgotado o tempo limite do pedido.
16 * * * Esgotado o tempo limite do pedido.
17 * * * Esgotado o tempo limite do pedido.
18 * * * Esgotado o tempo limite do pedido.
19 * * * Esgotado o tempo limite do pedido.
20 * * * Esgotado o tempo limite do pedido.
21 * * * Esgotado o tempo limite do pedido.
22 * * * Esgotado o tempo limite do pedido.
23 * * * Esgotado o tempo limite do pedido.
24 * * * Esgotado o tempo limite do pedido.
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.
28 * * * Esgotado o tempo limite do pedido.
29 * * * Esgotado o tempo limite do pedido.
30 * * * Esgotado o tempo limite do pedido.
@SrStupedHead: holy crap, the real life blablabla thing again? Still when, dear Lord, mainly when we are discussing in a GAME FORUM about the current lag situtation in a virtual world!!! Every time someone throw this crap on the table, sure a smurff die.
I'm not fifteen, I do work and sometimes I come to these boards instead of loggin the game 'cause my time is short, but this doesnt mean when I do log in, I will feel a warm breeze with lag rushing my *** every time while people harassing me like a bunch of hungry tigers.
And just to clarify, what the "go outside, smile to sun" has to do with the lag situation, or with what I replied or even with your first reply? I'm not sure if some times people here just play dumb or smoke some spoiled weed... #retoricalquestion
I've had the feeling that since last maintenance the server (Chronos) lags in a way that looks like it would be hitting max CPU and not being able to keep up with working off events.
I do play on Naia.
Since last 5-7 days I have sudden spikes/lags
Maybe it is just coincidence but I got those freeze mostly when PvP starts (not going flame anyone).
I'm not talking about massive pvp but 7vs7 is enough.
It is not only pvp issue but spikes are also in random places but they not so repeatable.
So far haven't got such problems.
I even bought battlePing account to check if it is not connection issue.
In Aden I can walk easily without special problems.
Then when lag hits I keeps 2-3 sec.
Sometimes I got d/c but then I cas see server is heavy - always.
I'm sure it is not hardware issue I have i7/ SSD / 16 Gb RAM
It is not also connection. Within country (Netherlands) I have 120 Mbps.
SPeedtest.net to Austin TX gives 6 MB/s download | 3 MB/s upload | 250 ms ping.(without battleping)
In L2 Lags hits with battleping and without.
Next thing lags touch mostly same ppl in party - regardless of their physical location (Europe) and ISP.
Some use battleping/lowerpng some direct ISP connection,
Well, im playing on Naia long time. I never had lag before last update. But after it the game becomes unplayable. It does not matter if we are in town or in instance... 2-4 s delay on healer is murder of the whole party.
3-4 weeks of serious lag/delay issues. Any updates of problems? I have a really good cpu and it will run great then approx. 2-4 second delays at random. Hard to do parties and survive expecially if u tank/healer.
I hadnt experiencied these lags/spikes till last weekend, and now I was terrible annoyed with some "click to move" issue, when if I clicked on ground to move, I'd lose my target.
Same here... Since the winter came and more ppl came back to play after the long summer brake, the lags started again. I guess the servers can't take that much ppl w/o issues. In the mornings untill 16:00 GMT+2 it's very good, and after that when ppl come back from work and log in it's total mess. Thx god my ISP is good and the PC i high-end and the deley isn;t so bad for me, but it's really bad for the rest of the parties we gather, and especially annoying at sieges with a second or two deley.
One question - can you please share the servers' specs ?
the lag issue is pretty bad for several weeks now .. almost everyone i meet ingame had the same experience, situation went whorse during the last few days.
And the bot-situation is pretty out of control (again) ... now we (chronos) have even bots in hellfire, not to mention EG.
I reccomend a lower ping program.. and that you also kill PMB.exe.. I'm not going to say.. remove Gameguard.. because you'll most likely be banned.. unlike the " 24h legits" that play using the same routine.. across the map.
I reccomend a lower ping program.. and that you also kill PMB.exe.. I'm not going to say.. remove Gameguard.. because you'll most likely be banned.. unlike the " 24h legits" that play using the same routine.. across the map.
Problem is this does't completetly fix it.
I have been having horrible lags since memorable raid event and they are also like Laby said showing packet loss on Dallas since then but few ppl noticed it and unfortunately when someone or myself complained of it ingame or forum always that R-**** reply: " it's your ISP problem problem lulz". My ISP is fine coz it just happens in L2 for w/e reason, i put lower ping problem andit was fixed, which shows it's not my ISP problem to begin with.
After last week when much more people complain and then after maintenance i start start to get afected even tho im using lower ping problem.
The answer i got many weeks on ticket ago was that indeed there were issues on lvl3 hops on America conections, and that is is not my problem if lower ping programs help (which they did) but that they dont have power on these lvl3hops.
I have ran 3 different reports from the NCSOFT support team and now they want me to run a 4th all say I'm not having any issues. they just trying to find a program that will say I am having one. GUESS WHAT NCSOFT try running those on your end. The lag is still horrible from everyone around the globe I GUARANTEE we all are not using the same ISP log in the game and instead of giving out free buffs ( which are nice) take that time to go look for bots. The servers will apreciate that more than the 60 min buffs. especially: CHRONOS server. :mad:
Sace, about the "lag issues" can we calculate more maintenances in the upcoming days/week?
I got from the GMs some programs what with I could test my connection stability.
At first looked, that the issue is at me.
The issue was a "Package loose" issue, while my connection arrive to the Lineage 2 servers.
The GM told, that it is ISP problem.
But, today I did make this test with the AION NA and GW2 NA servers too what are also in Texas where the Lineage 2 server, but at their server I didn't have this kind of issue.
I did give this program to one of my friend who also made the tests, he had the same issue with the Lineage II servers and were all fine with the GW and AION servers (while he live in a different country also).
I did already write this to the NCsoft support team, but this confirm, that the problem at the NCsoft west.
is stupid have to come here to inform the game is lagged, that you try to log ur toon and gets a huge time to get it, when u can log in u cant move.
not just one or two ppl, so many are, is impossible to do anything, obviously "not going to buy nccoins waste money on a lagged game"
would it be possible to stop to do nothing and fix the game?:mad:
Write to support team, they give u some programs what with you can test your connection to the l2 servers, I did send it around to friends and they had same issue Destination Address Unreachable.
So would be good if u could make this test too.
Write to support team, they give u some programs what with you can test your connection to the l2 servers, I did send it around to friends and they had same issue Destination Address Unreachable.
So would be good if u could make this test too.
this is not about our conection or computer, this is the game, cant a whole clan be lagged with ppl from different country
Sace, about the "lag issues" can we calculate more maintenances in the upcoming days/week?
I got from the GMs some programs what with I could test my connection stability.
At first looked, that the issue is at me.
The issue was a "Package loose" issue, while my connection arrive to the Lineage 2 servers.
The GM told, that it is ISP problem.
But, today I did make this test with the AION NA and GW2 NA servers too what are also in Texas where the Lineage 2 server, but at their server I didn't have this kind of issue.
I did give this program to one of my friend who also made the tests, he had the same issue with the Lineage II servers and were all fine with the GW and AION servers (while he live in a different country also).
I did already write this to the NCsoft support team, but this confirm, that the problem at the NCsoft west.
Moved this from the unrelated compensation thread. I just now responded on this topic here (http://boards.lineage2.com/showthread.php?p=3291843#post3291843).
this is not about our conection or computer, this is the game, cant a whole clan be lagged with ppl from different country
I haven't noticed any issue logging into game, not moving once in or uncontrollable lag while playing. Mobs (http://www.youtube.com/watch?v=qLvGnro4Cgw) with torches and pitch forks yet again when we all know they are working to help those with issues.
I am Healer and I have too much lag lately in Bartz (2 sec), a major problem.
2 sec? We usualy have 10 + sec lags. And even one minute during pvps.
Make more imba events for bots and ppl that log 100 accounts.
I repeat, any random L2 Brazil 5000x private server is better than this retail wanna be.
cheers
2 sec? We usualy have 10 + sec lags. And even one minute during pvps.
Make more imba events for bots and ppl that log 100 accounts.
I repeat, any random L2 Brazil 5000x private server is better than this retail wanna be.
cheers
I got some infos, that the origin of the lag mainly is the US data center and first of all those players are effected who play from Europe.
As I heard from now not only us issue this lag, but in another games too. Where mainly EU players play at the US servers.
In this might be can be something because today afternoon (by EU time) the Naia was full, I didn't have any lag or just some small sometimes, but I got harder lag too, when the server wasn't so crowded.
So, It is a fact, that the higher online number what resulted the event makes more lag additionally, but might be we could detect lag too, if we wouldn't have close to full servers or wouldn't have bots on the servers.
Been taking a break for 2 weeks for lag now. Came back: Lag is even worse. See ya in one month!
Before the maintenance on the 28th I think of November everything was fine. It started right after for me. However it got considerably worse after the maintenance on the 5th of December. It was unplayable then. Now with the new event running it has become worse once more: I am no longer playing with under 3 seconds of a delay now. Since it clearly is affected by the events it is CLEARLY server-side and thus why you can't find really bad routing problems that would explain it.
And this is not just for me but for many clannies (including US) as well.
All this lag starts after the kaliels event starts.Naia server is full with afk people waiting for kaliel tokens...lag is more than 5+ seconds,which means that is impossible to play anywhere...Yesterday i tried to play in SOA,after first group all party down...Teredor all party down....Nursery down...Maybe i will waiting this event to finish before start palying again Lineage...
I got some infos, that the origin of the lag mainly is the US data center and first of all those players are effected who play from Europe.
As I heard from now not only us issue this lag, but in another games too. Where mainly EU players play at the US servers.
In this might be can be something because today afternoon (by EU time) the Naia was full, I didn't have any lag or just some small sometimes, but I got harder lag too, when the server wasn't so crowded.
So, It is a fact, that the higher online number what resulted the event makes more lag additionally, but might be we could detect lag too, if we wouldn't have close to full servers or wouldn't have bots on the servers.
I've been trying to point this out at times, altho i didn't know what the exact problem was.
The lag is here longer than server transfers and longer than server was full, it just happens to have become much more noticable with server full, like it was on tersi's event. i am afraid that even if they ban bots or reduce server active population to half, some players -like me- will still lag, and the fault is out of our reach.:(
This lag started not over 2 months ago. My WTFast free trial will expire in few days,it will be a sad christmas.
Would be optimal if the NC would stop the Kaliel's Blessing event.
Maybe you a part of you maximally think, that behind the lag only the NCwest.
But as I did post before not only the NCwest the reason why we have lag now.
NC can make two things to reduce our lags:
1. Stop the event.
2. Make some ban hammer what decease the number of the bot users.
But the another half of the lag issue is our connection. From most of us the server location is far away so this make standardly a bit slower the reaction time.
While at these times the Internet much more crowded, peoples are worldwide at home and use the Internet, this is makes the things slower too.
Would be optimal if the NC would stop the Kaliel's Blessing event.
Maybe you a part of you maximally think, that behind the lag only the NCwest.
But as I did post before not only the NCwest the reason why we have lag now.
NC can make two things to reduce our lags:
1. Stop the event.
2. Make some ban hammer what decease the number of the bot users.
But the another half of the lag issue is our connection. From most of us the server location is far away so this make standardly a bit slower the reaction time.
While at these times the Internet much more crowded, peoples are worldwide at home and use the Internet, this is makes the things slower too.
none of this things fix the problem...
they should get a better server.. that is the only real fix.
I remember the time in Luna, when any GM logs into the game ... you can`t find any1 to play with then .. because the bots had fear of ban.
Nowadays bots just go to the gm to get lvl 4 buffs and say thanks
Sace, for 2nd time, can i kindly ask you to share some of the server's hardware specs? You know stuff like CPUs, Memory, HDDs, network connections and also are the all servers runnig on 1 machine or each has its own? I'm asking, cos it's very strange to have lags at 6k ppl online when even on 4-5 years old server stations there are networks with 10k+ ppl online w/o lags and delays.
Трассировка маршрута к lineage2.com [64.25.35.111]
с максимальным числом прыжков 30:
1 <1 мс <1 мс <1 мс 176.73.112.1
2 <1 мс <1 мс <1 мс host-213-157-216-250.customer.co.ge [213.157.216
.250]
3 <1 мс <1 мс <1 мс host-213-157-216-245.customer.co.ge [213.157.216
.245]
4 2 ms 3 ms 4 ms host-213-157-217-50.customer.co.ge [213.157.217.
50]
5 25 ms 25 ms 25 ms te-3-1-100.car1.Sofia2.Level3.net [212.162.46.61
]
6 176 ms 176 ms 176 ms ae-8-8.car2.Sofia1.Level3.net [4.69.141.109]
7 55 ms 55 ms 55 ms ae-10-10.ebr3.Frankfurt1.Level3.net [4.69.141.34
]
8 55 ms 55 ms 67 ms ae-63-63.csw1.Frankfurt1.Level3.net [4.69.163.2]
9 55 ms 55 ms 55 ms ae-61-61.ebr1.Frankfurt1.Level3.net [4.69.140.1]
10 64 ms 64 ms 64 ms ae-46-46.ebr2.Paris1.Level3.net [4.69.143.138]
11 145 ms 145 ms 144 ms ae-43-43.ebr2.Washington1.Level3.net [4.69.137.5
8]
12 143 ms 143 ms 149 ms ae-72-72.csw2.Washington1.Level3.net [4.69.134.1
50]
13 144 ms 144 ms 146 ms ae-71-71.ebr1.Washington1.Level3.net [4.69.134.1
33]
14 158 ms 158 ms 159 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
15 177 ms 177 ms 178 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
16 176 ms 176 ms 179 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
17 188 ms 176 ms 176 ms ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
18 178 ms 178 ms 178 ms 4.59.197.34
19 178 ms 178 ms 178 ms lineage2.com [64.25.35.111]
2 sec? We usualy have 10 + sec lags. And even one minute during pvps.
Make more imba events for bots and ppl that log 100 accounts.
I repeat, any random L2 Brazil 5000x private server is better than this retail wanna be.
cheers
Random brazilians have max 50 pplz online at a time. Naia on prime time have 6000 pplz online . You see the difference ? ?
Sace, for 2nd time, can i kindly ask you to share some of the server's hardware specs? You know stuff like CPUs, Memory, HDDs, network connections and also are the all servers runnig on 1 machine or each has its own? I'm asking, cos it's very strange to have lags at 6k ppl online when even on 4-5 years old server stations there are networks with 10k+ ppl online w/o lags and delays.
I'm sorry but there is no reason for that kind of detailed information to be posted; our tech teams have that info in mind during our investigations, and they will find issues with the hardware if there are any. We agree the lag issue is strange and that is why we continue to investigate it.
Трассировка маршрута к lineage2.com [64.25.35.111]
с максимальным числом прыжков 30:
1 <1 мс <1 мс <1 мс 176.73.112.1
....
19 178 ms 178 ms 178 ms lineage2.com [64.25.35.111]
Its mine
Thank you for the report. :) I'll forward this to the tech team.
To players saying that are seeing traceroute reports indicating lag "in the Lineage II servers" PLEASE send those reports to our support team.
Трассировка маршрута к lineage2.com [64.25.35.111]
с максимальным числом прыжков 30:
1 <1 мс <1 мс <1 мс 176.73.112.1
...
19 178 ms 178 ms 178 ms lineage2.com [64.25.35.111]
Its mine
According to this report there isn't actually much packet loss, but due to the geographical distance between your location and our servers it's possible you're seeing basic latency.
Regarding the "lag:" our tech team has still not found evidence in traceroute reports that suggest definitive network issues causing this for all affected players. This certainly does not mean there isn't a problem; player reports are not going ignored and we continue to investigate this issue beyond network connections. Thank you for your assistance in sending reports so far. It may not be "lag" by definition, despite that it may behave like that when playing. We are looking into other possible sources for the issue. Once we have news to share with you we'll post again.
According to this report there isn't actually much packet loss, but due to the geographical distance between your location and our servers it's possible you're seeing basic latency.
Regarding the "lag:" our tech team has still not found evidence in traceroute reports that suggest definitive network issues causing this for all affected players. This certainly does not mean there isn't a problem; player reports are not going ignored and we continue to investigate this issue beyond network connections. Thank you for your assistance in sending reports so far. It may not be "lag" by definition, despite that it may behave like that when playing. We are looking into other possible sources for the issue. Once we have news to share with you we'll post again.
this has all started after 5th Dec maintenance so imo it's really either tied to some game update that went wrong or something was changed/died/broken down in your datacenter.
I'm open for other explanations that sound plausible that can explain why 3+k players on Naia all scream murder inside their heads for more then a week now cause of the **** lag.. and if you disagree then please show me 1 post here from a Naia player that claims he/she/it is not having any lag problems in the last week..
sace are you kidding me, now you say it could be someone's geographical location. Let me guess next time its going to be because the moon is closer to the earth this time of year. There are people from Seattle to Texas having the same problem. are they in a bad geographical location as well.
sace are you kidding me, now you say it could be someone's geographical location. Let me guess next time its going to be because the moon is closer to the earth this time of year. There are people from Seattle to Texas having the same problem. are they in a bad geographical location as well.
That is not what I said at all. :) In that one particular user's report I mentioned that distance can sometimes cause latency (not lag). We are not saying that latency is the definitive cause of this issue, and we acknowledge that the issue is coming from people in many locations and proximities from the servers. Also, we've said that we are not seeing "lag" in terms of network issues thus far, which is why we are extending our investigation to include other possibilities.
This all seems so familiar, a déjà vu, there was a big lag fest after an update many moons ago and we of course blamed NCSoft… they blamed player's ISPs, all in all the community suffered for months.
It is painfully obvious something is wrong with our L2 experience. Everyone has noticed a severe degradation in game performance in populated towns and out in the fields. I don't believe the L2 community would frivolously express concerns regarding our reduced QoS when we have so many other complaints to post about in the forums.
Those who cannot remember the past are condemned to repeat it. ~ George Santayana
we acknowledge that the issue is coming from people in many locations and proximities from the servers. Also, we've said that we are not seeing "lag" in terms of network issues thus far
Yet again you blame the players and our ISPs. Lag is not "coming" from us, it's from your servers. Or you're claiming that thousands of players from hundreds of different ISPs, tens of countries, are all having connectivity problems only with this particular game?
Lag started after Dec 5 Maintenance, and it appears every time server traffic goes High. This latest Event wasn't the beginning of lag, but it has severely worsened it cause everyone logs all the 85+ chars they have.
Many of us have contacted your useless support, their suggestion was to install a 3rd party software to (who would guess) check OUR connectivity. Every answer from support or forum Moderators comes down to the same: "it's not NC/server side problem, it's players/ISP who's lagging". Incredible ignorance and disrespect towards the player base.
I agree with Kroeg, Draecke... Im playing long time on old Teon and Naia now, and i never had lags before 5.12 maintenance. Now its terrible. 3s delay everywhere, uplayable instance or pvp.
Server is totaly full now, but i think, its coz event. I rly dont like spamming 30 min login for half hour playing, than i get dc and i can spam it again.
2 week ago; real lag apeare for all of us...
since the new event, prime time you cant connect to the game, and we all have îc of lag of 10-15 seconde every 10-15 seconde... (for some more and some less)
and you want we think thats dont come from serveur ? seriously when a french, a greek a canadian a german and an american have a pic in same time, sorry but that cant come from the network !
since 2 week the game is unplayable in prime time and just playable during the day/morning
just think about "online reward event " :p when normaly a ppl conect 1 or 2 char , he actualy have all is char
when a boters have just 1 party connected he actualy have 50-60 account connected.... pleaz just be serious
Yet again you blame the players and our ISPs. Lag is not "coming" from us, it's from your servers. Or you're claiming that thousands of players from hundreds of different ISPs, tens of countries, are all having connectivity problems only with this particular game?
Lag started after Dec 5 Maintenance, and it appears every time server traffic goes High. This latest Event wasn't the beginning of lag, but it has severely worsened it cause everyone logs all the 85+ chars they have.
Many of us have contacted your useless support, their suggestion was to install a 3rd party software to (who would guess) check OUR connectivity. Every answer from support or forum Moderators comes down to the same: "it's not NC/server side problem, it's players/ISP who's lagging". Incredible ignorance and disrespect towards the player base.
This info may help in understanding the issue, and prevent misinterpretations of what we've been saying about it so far.
Network lag: packet transfer between connection points is delayed, causing information to not pass in the optimal amount of time.
From the traceroute reports and PingPlotter reports we've received we have not found enough evidence to say that the issue is definitely a network issue. So we are exploring other possibilities.
Lag: quite literally, simply means that reaction to commands is delayed.
This is the basic effect that we are seeing. We are using this term (often written as "lag effect") to refer only to the effect and behavior you are seeing from this issue. By saying "lag effect" we are not saying "network lag."
Latency: the amount of time a message takes to traverse a system. Geographical distance between two connection points can (but is not guaranteed to) add to the time.
You know how players often ask what server is best for them ping-wise according to their geographical location? That is because it's known that distance and latency can sometimes be a problem. We are not saying latency is the definitive cause of this problem. However, given that there are lag issues when connecting to our servers, latency (distance) might cause additional lag effect on top of the already-existing lag.
Again, we are not blaming players nor their ISPs as definitive causes of the lag. Please remember that and tone down the aggressive posts. We are trying to help you and help the lag get better. What are we doing about this? We have not given up, and we have not said it's only your ISP and turned our backs; we are still investigating the problem and we agree that, as you have said, it may be due to other factors and not just network issues or latency. This is a major issue-- employees see it too-- and we are working on fixing it as much as possible. As soon as there is news to share we will let you know, and we thank you for your patience during this time. :)
After type to them the Lineage 2 servers addresses:
65.25.37.132
65.25.37.133
65.25.37.134
65.25.37.135
65.25.37.136
After start make the test.
My issue when I make the test is the next: Destination Address Unreachable at the last connection point also it results me 100% Package Loss.
As I heard from the GMs most of players has the same issue (at least from Europe).
So, if you made the test and you didn't get the error message what I got (or got different one), but you are lagging much more as normally report this to the GM.
My issue when I make the test is the next: Destination Address Unreachable at the last connection point also it results me 100% Package Loss.
The 100% Package Loss message for the last connection point on the test is normal.
The 100% Package Loss message for the last connection point on the test is normal.
This is what i found out about it so far "Some sites, for security reasons, have their firewalls setup to not echo back ICMP packets so they can appear 'invisible' to automated hacker scanning tools."
If we indeed had 100% packet loss, we would not receive any data from server and therefore not be able to log :p
Dear Gms. 1 simply man will tell u how u stop lag.
1.Don t be lazy and go 1 map trip for 15 min and ban 200 or 300 accounts, first ban pro bot groups, this ppl making server unbalanced, and forcing normal ppl to start use bot program.
2. Second stop this fail event, making to big bot traffic so i lose my passion for play when i log in and cant move.
3. I did some tests with ppl who use cheat when all start use him make so big lag i cant move, try log in some normal char and try some siege, oly, ofc with normal char :). Start JAIL ppl who use programs for pvp and **** like that, so all take u guys little more seriously.
4. Im bored of this all this. BB
Well, the GMs told me, that it isn't normal. I did make this test on the AION and GW2 servers too and there weren't 100% Package Loss.
I was told it was normal, and have the same on league of legends but on LoL no lags. AFAIK what is not normal is having packet loss on the hops between server and you.
This major lag issue going on in L2 right now, is not related to individuals ISPs. I'm sure, there are those with bad connections having problems, there always are... but when you have the amount of people complaining about massive lag, playing from all around the world... It's the L2 servers.
(...) As soon as there is news to share we will let you know, and we thank you for your patience during this time. :)
Do you log into the game from time to time Sace? .. and you have no "lag"? ... From my experience we have spots that are more effected then others .. EG for example is close to unplayabel .. Hellfire is somwhat ok. All Instances are terrible but not as bad as EG.
I doubt that gamers who cant play in an good enviroment buy many coins. My usual party has players from brazil, usa and europe and all have the same lag-issues for weeks now - im sorry to say this, but this issue is game breaking annoying.
been experiencing lag on chronos as well, how ever im also having issues with my cable modem and have my isp's tech guy coming to look at it tomorrow so i cant say for sure weather its you guys or me but it does seem like there is lag coming from your end, from talking to other players in game on chronos server.
Im playing on Chronos (altho i dont think the server really matter in this), and i must say that the game has been full of delays and lag ever since about the time of the dec. 5 maintainance for me and others, with an exception of about 1-2 days following the supposed "fix" at the dec. 19 maintainance..... I've already been discussing left and right with my ISP supporters and technitians, and ruled out any fault on their part.
Now everyone in my clan is having the same lag more or less, and it dosnt matter if the person is from Phoenix AZ. or in my case from Denmark..... the lag is the same.
Another thing that goes again, is the fact that lag seems to be non-present at the short time the server is 'light', and growing to the point of unplayablility by the time the servers hit 'heavy'
You can be on a heavy Chronos in my case, and lag like hell, and have nothing but action delays that makes the game unplayable.... then u can log on a light bartz, and there will be no lag..... tested it several times...... and there has NEVER been any problems before with lag based on how many ppl are on a server.... been playing on a heavy server for years without it causing any lag, so something new must be causing it on NC's side.
Im sure a lot of ppl still got the lag too, but just arent talking about it...... hope something real will be done soon after the holidays.
UGHHH, half my CP and myself still have delays! Not as heavy as before, but now that i don't have wtfast anymore delays again, and right now can't even login inggame it gets stuck on server select screen, but on AionNA i can get in and no lags nor on LoL! I only have conection issues with NCwest L2 servers!
Are these lags ever gonna end?! Can't even play for rest of day!
I was hoping the delays would be gone after the event but when it reaches 20.00 gmt+1 and later the delays kick in. That is also when the server is "heavy".
I was hoping the delays would be gone after the event but when it reaches 20.00 gmt+1 and later the delays kick in. That is also when the server is "heavy".
when real people start to loggin also ja dan gebeurt dat
serious question
why cant Naia moved to EAST coast? like NY server far better then texas to start off with
rest to solve lag every1 on this forum knows how even CM's know how but no1 acts we players cant and CM's have no power ingame
anyway id like to have answer on Naia why it couldnt be a EAST coast server being hell alot closer to Euro
anyway id like to have answer on Naia why it couldnt be a EAST coast server being hell alot closer to Euro
We do not have an office there and there are currently no resources or plans to support moving and hosting the servers elsewhere. Perhaps in the future...?
Lag after Server maintenance on Chronos is gone. I log in today Thursday and lag is back and skill delay etc is horrible again. Maybe server needs restart everyday.
We do not have an office there and there are currently no resources or plans to support moving and hosting the servers elsewhere. Perhaps in the future...?
maybe im dumb but, u can rent servers all over the world no?
i mean u guys still have euro servers in other ncsoft games im pretty sure u dont have office sitting on these servers either :P
i thought u guys just rent servers somewhere (texas now) and run l2 from there thus why i was wondering why not east coast
but if u say u need office at place where u got servers then i guess it wont be possible :o
We are still investigating the lag issues for all servers but have not been able to isolate a definitive cause for the lag. We continue to communicate with headquarters about this. Once I have updates to share I'll let you know.
Is it something you can see from your side or you should rely on players saying "it lags omfgqqmo4ar" ?
We do see lag on our end too, but it is intermittent and irregular.
We do see lag on our end too, but it is intermittent and irregular.
Glad to see NC finally recognized that servers lag, after a month of denial. It might help your investigation if you know that lag occurs every time server traffic goes heavy, and with every new person logging after the Heavy limit it gets worse.
Glad to see NC finally recognized that servers lag, after a month of denial. It might help your investigation if you know that lag occurs every time server traffic goes heavy, and with every new person logging after the Heavy limit it gets worse.
There was never denial. When the reports started I didn't personally see any issues, but as players sent it reports and the forum reports continued it was clear that there was an issue. Lately some of us at the office have been seeing it as well, but we can't say that it's exactly what other players are seeing. (Some describe it as unplayable, for example, while others don't.)
As for server capacity, Shilen is currently at 'normal,' but it does seem to have more lag than Chronos 'heavy,' so the capacity or population is not necessarily the cause of the problem. We have been working it for weeks and gradually eliminating possible causes, and we continue to search for a cause and solution.
I just started playing yesterday (or the day before...during ungodly hours when sane people would sleep).
I choose the GMT +0 server as its in my region, so I would expect to have a better experience. Unfortunately, that isn't the case.
I also tried a GMT+2 server (forgive me, I cant remember the names:P)but its no better, nor is it worse.
If I didn't see this thread, I would have thought it was my connection (although I know there is nothing wrong with it).
Its killing the game guys, and it appears to be an ongoing issue....please fix it asap.
EDIT:
Im having similar issues with Aion, so I decided to go through everything and turn off some things on the PC, even so far as to disabling the Firewall on the router (after manually configuring the ports), yet nothing changed. As far as the speed & ping tests go, something would seem wrong with my ISP, as the tests are not as good as they should be (packet loss/ Jitter).
I suggest others check their end as well, although I still can't be sure if its not both sides.
Update:
I rebooted my router after the port settings were in place & I no longer have issue with Aion. I haven't tried Lineage 2 yet, but I will do at some point....although Im guessing my issues have been fixed.
Yup, the lag on Shilen has become worse and worse, now waiting a full 2-3 secs before moving or clicking, making gameplay impossible, i suggest the support team should check if they have the right hardware and such as when the server reboots everything is normal and when there are more and more ppl coming on its going bad again.
As many of you know there have been several reports of lag on the servers, especially on Shilen server, beginning early yesterday. Know that these reports have been forwarded to our technical teams so that it can be investigated and fixed if possible. As it is the weekend I'm afraid our support and forum staff is smaller than normal, so there may not be as many responses to tickets or forum posts as usual, but we do have operations and technical teams working at all hours who will be looking into this matter for us. If the cause of the problem is determined and a fix is found it will be applied as soon as possible, and as soon as there is any further news to share about the status of this issue we will inform you of it. We sincerely apologize for this grave inconvenience, and we are working on fixing the situation so that gameplay can resume as normal.
When posting or sending support tickets about lag issues you encounter, please remember include mention of which server you are one (so many most posts have been about Shilen, but some posts do not specify the server). This information can help us find the problem.
To address the popular request for servers to be restarted in order to fix the lag: it is not yet certain that that will fix it, so there are no server restarts planned at this time. If that changes and there are to be any scheduled server maintenances, they will be announced.
Thank you, and thank you for bearing with us during this difficult time while we work on fixing the issue! :)
Ever heard of "Trial and Error"...only way to know is to do it when server goes down for Maintanience. I myself would mind 1 more hour of server Maint downtime if it resovled the issue...if it doesnt, we are no worse off than we are now.....so, like Nike says..."Just Do It"...what can it hurt? ;)
Oh, and one more things.....since all the individual servers are all on same server down in Texas...restarting the mainframe would reset all server at once...would it not. I play on Chronos BTW
First time those lags appeared were same day they added Spin Wheel Event, I bet those lags have something to do with modifications they made to connect the Spin and Ingame Server together.
First time those lags appeared were same day they added Spin Wheel Event, I bet those lags have something to do with modifications they made to connect the Spin and Ingame Server together.
Probably this player say something.
When the lags started, at same time started the Aden Prize Wheel and the Kaliel's Blessing event too.
Now the event is off, I think a bit better the situation, but far not perfect.
You should turn off the Aden Prize Wheel too if it still work for a week to see, that what makes the problem this or anything else.
Just a quick note.....I found that running Skype in the background is causing some issues. Once I turned off Skype AION got so much better for me. And again, I haven't checked with Lineage2 yet, but I will soon.
Ever heard of "Trial and Error"...only way to know is to do it when server goes down for Maintanience. I myself would mind 1 more hour of server Maint downtime if it resovled the issue...if it doesnt, we are no worse off than we are now.....so, like Nike says..."Just Do It"...what can it hurt? ;)
Oh, and one more things.....since all the individual servers are all on same server down in Texas...restarting the mainframe would reset all server at once...would it not. I play on Chronos BTW
+1! I would really not mind having the server shut down for 2/3 hours or more, hell perhaps even a day if that would fix the issues, problem is that they are aware of the issue and all they do every wednesday is restart the server..... better would be to fully inspect the server ever wednesday so you can see if there are any changes or anything!
Apperently the tech team is just too lazy to pick up the stick and acutally do it.
Evening/Morning/Afternoon players welcome to the heading of "WTF Lags" on the Shilen server. Today the server has lags #8 (from a scale of 1-10), it is to be expected around 9-10 in 1 hour. What you're about to experience is a 10-20 seconds ingame delays and a complete non function or possibility to get any experience. If you're using a 3rd party programs you have no worries.
Lag almost gone on Shilen , hope they found out the cause and fixed :)
cya!
Amen.
I'm not a prophet or soothsayer, but is hocus-pocus to say, every Monday and Tuesday in Server Shilen became a routine, Shilen server lag is awful.
(Albeit for a few minutes or hours in this case took about 3 hours the lag)
D*mn Life, just because the time lag occurs in low-frequency players? why is it that never occurs in the lag times as propricios in oly and ceremony of chaos? (I will not name in siege since day lag in siege and rain in my city is coincidence, every weekend has)
Please Sace and Juji, i know for sure you have already fixed this problem (or thought everything was resolved), to be more transparent with the minority of players but loyal server Shilen. Any details or report to us who are laymen in the matter.
And since I'm in a tone of displeasure, I'll enjoy the same topic to evade the issue (I do not intend to create other threads or wait until Wednesday for the news weekly maintenance)
First, if possible implement the same restrictions chat that already exists in shouts until lvl 76 (and it worked very well) and is implemented in trade chat (it's really very disturbing you land in a village and then get 3, 4 or more trade shouts per day in a single village, of 40 lines each). Regarding the whispers, I have nothing to complain about, although repetitive, does not really bother me if 2 or 3 lines. And before you guys suggest me / block guy, I already have a high number of toons lvl 41 or above locked, and only just increases every day :p
Second, on the SoS campaign? any progress? There was some dialogue with the dev team on any future modification or maintenance of the same? (Some time ago that I do not see the notification of the campaign). Please Sace or Juji, or some nerd from forum can update me.
I want solution for LAG, I use Rune of XP 200% = 100U$ and is impossible to playing in game. I have delay 5sec.... Is not me, is me and my all friends, please could you check Hero Voice! All hero have same problem. I want one solution for this problem.
Is impossible to use Battleping, LowerPing, WTFAST... ETC. All have LAG, if I don't use programs, I have LAG!!!
My ISP connection = 100mb!! Is not 500kb!!! :D
Where's the problem? :rolleyes:
Chronos I don't have Lag, Naia... Why only in Shilen?? :confused:
Yesterday shilen server went through good period of no lags up until like 12 hours after the sieges, for that occasion I thought lags are fixed and opened my xp rune 200% 7 days pack.
Since the lag started I haven't been able to play or xp because its completely unplayable even other players don't want to go xp because its unplayable for them aswell, so my time on rune is going to waste..
Is there any way to make the time pause until the lags are fixed or maybe turn the rune into pack again since all i used from it is 2 hours then this extreme lags came and cant do anything?
This lag is getting utterly ridiculous... today even with smoothping I am getting horrendous lag spikes; IT HAS become impossible to do anything in L2 with this lag other than setup a buy/sell shop.
Can a GM tell us why shilen server lags when I can log on the other servers (with either higher or lower. populations..) and I have none of the 2-5sec delays I get here... Its getting to the point that people are truly wondering what advantage is there to playing official to the countless other private servers.
Furthermore, many private servers have a larger population than the current servers (+ a higher capacity...) and are more stable/with less net (lag) related issues.
One more thing if you arent going to fix shilen inform us and open server transfers so we can move to a server that doesnt have all these issues (i.e. chronos/naia)
So is some1 gonna do something about this lag anytime soon? It's ubearable and it's simply embarrassing for the official L2 servers to be more laggy than the private ones.
Hope you guys do something at the next maintenance, cuz it's very frustrating.
Thanks in advance.
Edit: Forgot to mention the server's name. It's SHILEN :)
i am so bored about that trouble. all servers don't have except shilen. i have a iss 90, dual heal 87 with solo. a long time to reach and now, i think i waste my times for playing. ncsoft can't solve, they can't own their product quality? so bored why i must say all my thinkings.
We have been escalating this issue for some time down now, including contact with headquarters, but unfortunately our tech teams have not found the source of the problem (server population, tracert reports, and other factors we've looked at so far don't seem to explain what we're seeing), and headquarters has not found the cause or solution yet either. Rest assured we're not giving up, though, and I am forwarding updates from lag reports on the forums to the rest of the teams daily.
Mass DC @ ShilenI logged in as soon as I saw this post but I see NPCs and players already/still here. What DC was there?
ty Sace...reset Login Server work atm.
maybe a nice sugestion: Reset Login Server every day, making a test, to see if it is the problem.
1st - Less lag
2nd - a nice solution not to stop this dammit farm adena, but difficult for them.
Sorry but I don't know of any Login Server reset just now. (Also, a login server reset doesn't kick people offline-- it just prevents more people from logging in.) Did you experience issues before then?
I logged in as soon as I saw this post but I see NPCs and players already/still here. What DC was there?
Sorry but I don't know of any Login Server reset just now. (Also, a login server reset doesn't kick people offline-- it just prevents more people from logging in.) Did you experience issues before then?
I never saw the server status as down, but most people on the server got disconnected. Our whole kartia party dc'd, when i logged back in there were still some people around the npc, but most of aden was cleared out.
Also the lag was completely gone when i logged back in, but it's starting to come back now. I'd say it's either all the adena trains are messing with the server, or shilen just can't handle very many characters on at once.
I logged in as soon as I saw this post but I see NPCs and players already/still here. What DC was there?
I'll explain, some occurred, (say that several players) took mass disconnect in my case occurred when I was inside the instance of fortuna, and had 4-6 different parties making the same, and they all took mass dc. And when I returned, as they returned, there was an improvement of lag, though it lasted less than 10 minutes.
In fact I'll have to call the Ghostbusters to solve this?
Thanks for the info. I guess the downtime was so small we didn't catch it, or else the tech team just hasn't reported it yet, so I asked them for confirmation. Hopefully this combined with the video I just made of basic movement lag in a low-population area (Gludio post crash, apparently) will help in our pursuit of a solution. :o
Gm you have easy solution...Go stakato next...go LOA...go giant cave...go monastery of silence and check this zones...this is the problem about server when all this bots down because the mass DC server was good..when all logged plof:(
Gm you have easy solution...Go stakato next...go LOA...go giant cave...go monastery of silence and check this zones...this is the problem about server when all this bots down because the mass DC server was good..when all logged plof:(
This^ it was fine until people in those areas had time to log everything back in if you know what I mean.
just so you know...bots have been around for more then 2 days since the lag has been really bad...so THIS lag has nothing to do with bots...so again stop your crying about bots lineage 2 had them for longer then you play L2...rofl..its NCsofts side and a server crash/restart should have fixed the issue...and if not well someone on NCside should stop loading ****.
just so you know...bots have been around for more then 2 days since the lag has been really bad...so THIS lag has nothing to do with bots...so again stop your crying about bots lineage 2 had them for longer then you play L2...rofl..its NCsofts side and a server crash/restart should have fixed the issue...and if not well someone on NCside should stop loading ****.
shilen is running fine...omg
Out of curiosity, as there seems to be some conflict, could you two please say (or PM if you prefer) your geographical location and ISP (Internet Service Provider)?
Since yesterday, my character is unable to move after login on the Chronos server.
I also tried to move using the arrow keys, without success.
Is there any problem with Chronos?
Thanks in advance for any answer,
Regards,
asx
Lag has been observed on Chronos, but so far I haven't seen any reports of or instances of the lag caused a character to not be able to move at all. Sometimes if you spawn in the middle of a pile of characters it's hard to move-- even with arrow keys. When that happens to me, logging out and back in often fixes it, or else using /unstuck. Please try that, and if none of that works, send a support ticket for your particular issue.
Out of curiosity, as there seems to be some conflict, could you two please say (or PM if you prefer) your geographical location and ISP (Internet Service Provider)?
Now it's running fine (my clan partners and i don't have lag problems at this moment, we are from Chile)...but, earlier today was really lag, as many guys have said here before "unplayable".
Same here lag is mysteriously gone... While before it was unplayable. ISP name doesnt rly matter coz it's not a famous one xD But Im from the Netherlands and got a 100 mb up/down fiber connection.
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
sorry, but this was a serious question?:rolleyes:
this should be a lab request ...
Now answer, according to my knowledge, is in both cases.
Being in the most severe instances, requiring more skill players' fingers.
Example: In Fortuna, in the last two raids, Yoentumak the Waiter and Ron, where 99.98% of parties kill both against the wall, in situations where there is lag, quite aggravating.
sorry, but this was a serious question?:rolleyes:
this should be a lab request ...
Now answer, according to my knowledge, is in both cases.
Being in the most severe instances, requiring more skill players' fingers.
Example: In Fortuna, in the last two raids, Yoentumak the Waiter and Ron, where 99.98% of parties kill both against the wall, in situations where there is lag, quite aggravating.
We're trying to pinpoint the cause of the lag in-game. Severity, when it happens (time of day), for how long (frequency), and what kind of lag (skill delays, frozen screens, chat delay, soulshot lag...etc). All that information will help us determine the exact cause of this lag.
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
All places. I have 3s in enchant armor R use.
Double click in enchant armor R
3s to enchant window open.
I move the piece to enchat to enchant square.
3s to item appear inside the square.
I press enchant.
3s to appear "fail to enchant" ^^
Now I had 5% packet lost in ping test.
Ping statistics for 64.25.35.104:
Packets: Sent = 220, Received = 207, Lost = 13 (5%
loss),
Approximate round times in milliseconds:
Minimum = 217ms, Maximum = 298ms, Average = 218ms
And here is the problem:
1 <1 ms 1 ms <1 ms Broadcom.Home [192.168.1.1]
2 8 ms 7 ms 7 ms gvt-l0.b9.can.gvt.net.br [187.58.222.1]
3 8 ms 8 ms 7 ms gvt-host.gvt.net.br [200.175.124.194]
4 14 ms 12 ms 11 ms gvt-pos-2-1-1.rd02.pae.gvt.net.br [189.59.252.57
]
5 30 ms 35 ms 35 ms 189.59.253.165.static.host.gvt.net.br [189.59.25
3.165]
6 26 ms 30 ms 28 ms gvt-te-0-7-1-0-tg01.spo.gvt.net.br [189.59.249.7
0]
7 25 ms 25 ms 24 ms TenGigabitEthernet8-2.ar5.GRU1.gblx.net [64.208.
26.5]
8 50 ms 45 ms 24 ms ae1.scr1.GRU1.gblx.net [67.16.139.165]
9 175 ms 175 ms * ae2.scr3.MIA1.gblx.net [67.16.147.150]
10 175 ms * 182 ms lag7.ar4.MIA2.gblx.net [67.16.147.142]
11 251 ms * * ae5.edge2.miami2.level3.net [4.68.111.121]
12 235 ms 233 ms 239 ms ae-31-51.ebr1.Miami1.Level3.net [4.69.138.91]
13 232 ms 232 ms 231 ms ae-2-2.ebr1.Dallas1.Level3.net [4.69.140.133]
14 242 ms 233 ms 239 ms ae-61-61.csw1.Dallas1.Level3.net [4.69.151.125]
15 232 ms 243 ms 233 ms ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
16 232 ms 232 ms 232 ms 4.59.197.34
17 218 ms 221 ms 217 ms 64.25.35.104
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
EG has by far the whorst lag ... For everyone in my party (Brazil, Mexico, California, Germany, Greek) ... maybe to the huge amount of 3. party tool users there .. other areas/instances are more or less very laggy too and its not much fun to play atm, but they aint as bad as EG.
i play the game since prelude ... there has been some evenings or weekends with lags in the past too .. but never for such a long period (almost 8 weeks now)
or did you decrease the bandwidth of your inet cause you are forced to safe money?
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
i play on chronos and on the PST time zone...the lag is a constant everywhere, the worst of it being in kartias, Istina, SoA, Harnaks, MoS, Swamp, Teredor, Upper GoG ( just tonight in K85 [Fri Jan 18th, 3 am], my k85 was interrupted with a 2-3 minute freeze before "disconnect" screen popped up ), came back to a "light" server and was able to do the K85 No problem. On Thursday Jan 17th 9-10 pm, we were in Harnaks lvl 3....i couldnt frigging move to heal and got party wiped and we had a lvl 96 Tanking ( yes we know lvl 96 too high for Harnaks ppl, we were doing clannies a favor, just thought id throw that in there ), point is ...none of us could move, so we left after "tapping" to town. Also what Colorado said about enchanting is true ( ya cant even see the "animation" after ya drag item into enchant box and hit "ok/confirm". There is a lil less lag for me between the hours of 12am-4am PST ( then i go to bed ) and again from 9am-12pm...after 12pm PST til 12am PST..lag is HORRIBLE ( thats when most of the bots are botting )...anyways...hope it helps
Free to play, but you need pay to play a decent game.
And leatrix ping is a fake solution, sace never had test it to prove the efficiency.
Sometimes the problem is not the server, in this time, the problem is the way to find Lineage 2 server.
The lag (for me) start when the packets from lag7.ar4.MIA2.gblx.net [67.16.147.142] link to ae5.edge2.miami2.level3.net.
When I play in full lag I question my friend to test the tracert, he own another brazilian ISP and he don't have "brute" lags like me. Obvious to found Lineage 2 server, the way to find l2authd.lineage2.com don't pass from lag7.ar4.MIA2.gblx.net [67.16.147.142] to ae5.edge2.miami2.level3.net
I think this is not server problem, is a general problem from routes to find Lineage 2 server.
Guys since the server transfer to Texas we got problems with lag. Consider back server to old location
Is the lag more noticeable in instances like Kartia OR outside of town in hunting areas? If you have both, is the lag more severe in the instance or in the hunting area?
One good example is the dungeon (not instance), on isle of souls, you can go from unlagged to lagged by steping here, i actualy noticed this before most started to complain. This spot is a huge lag focus. I remember that if i came to this spot i'd get lagged for the rest of the day, doesn't make sense tho.
Guilotine fortress, another lag focus spot, but not as big.
In general there's lag almost everywhere, talking to NPCs is delayed, istina and octavis some days are uber lagged. This creates big issues when walking, for example, i click my char to go somewhere, the summons go to that spot, but my char is stuck, unresponsive.
I wanted to see if this unresponsive window from npcs was l2 feature due to being old and all and i loged on EU oficial server to check, and it's extremely responsive there, the moment one clicks, it opens ><
Also like Colorado mentioned, enchanting is SOOOO lagged! Skill enchant, 5 seconds to say if it failed or succed..
...
I wanted to see if this unresponsive window from npcs was l2 feature due to being old and all and i loged on EU oficial server to check, and it's extremely responsive there, the moment one clicks, it opens ><
...
The same here. I close L2NA and continue playing L2EU without any lag.
The latency to L2EU is:
C: \ Documents and Settings \ Administrator> ping geo.l2.eu
Firing geo.l2.eu [109.105.153.10] with 32 bytes of data:
Reply from 109.105.153.10: bytes = 32 time = 241ms TTL = 237
Reply from 109.105.153.10: bytes = 32 time = 240ms TTL = 237
Reply from 109.105.153.10: bytes = 32 time = 239ms TTL = 237
Reply from 109.105.153.10: bytes = 32 time = 240ms TTL = 237
Ping statistics for 109.105.153.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0%
loss),
Approximate round times in milliseconds:
Minimum = 239ms, Maximum = 241ms, Average = 240msThe latency to L2NA is:
Firing L2authd.gtm.lineage2.com [64.25.35.104] with 32 bytes of data:
Reply from 64.25.35.104: bytes = 32 time = 171ms TTL = 243
Reply from 64.25.35.104: bytes = 32 time = 173ms TTL = 243
Reply from 64.25.35.104: bytes = 32 time = 171ms TTL = 243
Reply from 64.25.35.104: bytes = 32 time = 179ms TTL = 243
Ping statistics for 64.25.35.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0%
loss),
Approximate round times in milliseconds:
Minimum = 171ms, Maximum = 179ms, Average = 173ms
At 3:00 my ping dropped down to 40ms. That was after I added, and port forwarded 2106, 7777, 2009 to the IP I am using at my computer. Before 3:00, it spiked tremendously going from 40 to 100 to 200 and endured countless packet loss. but from 3:00 to 3:06 it has been an average of 47-48ms
EDIT: 3:19PM Have had only two 100% packet loss. Highest ping was 62 MS. Everything is running fine.
EDIT: 4:10 Acting up again, lag spikes every 40 seconds, with at least 1-2 100% packet loss every minute
Why admins still doing nothing about that lags, atm sieges are completly impossible to do even with good computer.
Im wondering just how could a official server lag so much in sieges?
why Ncsoft made them if just some top clans are able to play without problem?
Its not a cry topic is just a question and a "warning" cuz i really like that game and alot more like it but with that lag for what we are playing here? i would prefer to pay for a good server than play for free in that thing
Spend their time helping high lvl players, rather that make a stable server and punish 3th partys??? for exchange of what??? high lvl bot clans??? that play solo and just logOn for siege, maybe! for real money????? so... a hole high friky lvl clan payment is significant to GMs to make this kind of things... I guess its a pretty nasty thought.
I give up with this kind of topic, gms don't answer, bots are proliferating everywhere, people complaining....
"if you can't beat them, join them" or change game or meet a girl...
The same here. I close L2NA and continue playing L2EU without any lag.
The latency to L2EU is:
The latency to L2NA is:
For a strange reason, L2EU don't have any lag.
Thanks, we'll be including this info in our reports to the tech teams.
At 3:00 my ping dropped down to 40ms. That was after I added, and port forwarded 2106, 7777, 2009 to the IP I am using at my computer. Before 3:00, it spiked tremendously going from 40 to 100 to 200 and endured countless packet loss. but from 3:00 to 3:06 it has been an average of 47-48ms
EDIT: 3:19PM Have had only two 100% packet loss. Highest ping was 62 MS. Everything is running fine.
EDIT: 4:10 Acting up again, lag spikes every 40 seconds, with at least 1-2 100% packet loss every minute
What server was this on, please, and what time zone do you live in (so we can understand exactly when "3:19pm" is for you)? :)
Maybe just because L2EU is less populated?
And also there should be less bots.
I think no.
During interlude update and hellbound bartz and euro servers have heavy stats and great number of bots, I think at least the same number of bots of these days... and server don't had lags.
** the mathematic formula to accurate server stats heavy / light have changed
and I suppose the fact that there is about 1k automated ppl running around (every1 of them) with some sort of program, scripts and etc. is not an issue? Try banning them on spot. After last ban hammer situation improved a lot, but now bot's are back and is exactly same laggy as before. Btw, there was connection problems last couple days, as server was full. Ban bots. That is way forward if you want to sort lag.
After this maintenance, I'm having the best performance experience ever had in this game yet.
No lags at all, Response so fast almost instantaneous (playing on shilen), I really hope it stays this way.
After this maintenance, I'm having the best performance experience ever had in this game yet.
No lags at all, Response so fast almost instantaneous (playing on shilen), I really hope it stays this way.
Please post the exact time the lag started happening, server, the severity of the lag, and your time zone.
As I mentioned in the population graph, it seems those lags at shilen start within 4 hours after one of the servers get crashed (population get instant drop), which lead me to believe that the server crash compromises the connection between login server and game server of shilen maybe by some kind of memory leak occurs and start appearing as lags in shilen within 4 hours.
as the title says, magmeld is once again lagging to the point where its between barely playable and unplayable.
castle campaigns are coming up.. will we honestly have to play them through with this lag?
This. Really needs to be fixed, it's a pain being in an instance and be unable to target a single mob for 4-5 seconds... Please Juji take a look at this thread!