I just wanted to give a big thank you to NCSoft support! Personally through the 8 years of my l2 career NCSoft support has helped me with a great many things, big and small. I just wanted to post an official "thank you"!
For me half of the Lineage II experience is to know that I am being taken well care of when things get difficult in-game as well as in real life. At least I have many such tales to relate!
I was going to agree then I just failed my 6th time trying for hellfire.... I hate you all now! Ok kidding things seem to be getting better under the Juji reign!
They've helped me with a bunch of different things here and there since I've been back playing L2.
Big thanks to those NCSoft employees from me too!
Dang a thanks from a professional gamer like this goes a long way!
I'll say thanks also, I had lost access to my original account created during beta and NCsoft got it back to me with 2 simple e-mails within 2 hours from submitting it to the site - exactly as I left it about 4 years ago. :D
I'm not going to debate whether their support is good or bad*, however PR studies show that people are far more likely to complain about bad service than advertise good service. People expect good service.
*It's bad. It was better when their were live GMs, however. Most of the time I've tried to get support for something it ended up being like a "Who's on first" comedy routine.
Oh yeah!!!
In hellbound chronicle I have dificulty to do kamael subclass quest, all internet subclass guides is related to other races, not for kamael, I contact the support team and receive a mimir's elixir in my inventory.
Great.
15 days running arround elmore with confuse chats, mistaken monsters and quest locations I end my kamael subclass.
Great support!
My last 120 petitions are closed and the bots still alive, heroes, not heroes, old heroes, trully rmt players, etc.
Oh yeah!!!
In hellbound chronicle I have dificulty to do kamael subclass quest, all internet subclass guides is related to other races, not for kamael, I contact the support team and receive a mimir's elixir in my inventory.
Great.
15 days running arround elmore with confuse chats, mistaken monsters and quest locations I end my kamael subclass.
Great support!
My last 120 petitions are closed and the bots still alive, heroes, not heroes, old heroes, trully rmt players, etc.
For Christopher, good job.
I recently received a reply from customer support telling that they are unable to provide any hint or help for quests.
How did they gave you an item directly?
I'm not going to debate whether their support is good or bad*, however PR studies show that people are far more likely to complain about bad service than advertise good service. People expect good service.
And anyone who works at a "bad" company who works their butt off knows how much this sucks. I have a friend who used to manage a RadioShack, and was one of the friendliest most helpful people you'd ever want helping you in a store. Working for a company who has a terrible reputation and has been listed many times as one of the worst companies to work for isn't easy, and is made worse when the only feedback coming in is negative. I always try to go out of my way to tell or call a manager and let them know when someone has given me exceptional service.
TLDR; Just because as a whole a company can suck, doesn't mean that there aren't some employee's working hard to help us.
I've only submitted only 3 support tickets over the years and I have received positive results. They've been known to help with common issues that pop up and can be taken care of easily. I can't even guess how many lost wolves they've reunited with their worried owners.
I did get a lots of help too from them through the years.
Including informations, technical issues and ban cheaters.
Problem, that most of people keeps to normal, that a service be perfect, but if something wrong happen they goes to madness.
I just see only 1 issue, what a little problematic in the service of the NCwest, but as Cryo told they already search/work how they solve this issue too.
I logged on to do my usual stuff in game (zone out from the endless grind to 99) and I got a renewed faith in the game from what I saw. Thanks NCSoft!! You rock! Keep up the good work.
The only experience I ever had with NC support is when I wanted to return to game after 3 years and couldn't log in with my known account info. They were very helpful (and fast) to help me recover my accounts. So as far as my experience goes I give them a big thumbs up.
You will never be happy. I am really not sure why you stay and play its so terrible. Since Juji has taken Sace's roll I have seen several bot places wiped clean repeatedly and multiple times read the QQ's about exploited gear being wiped away. It is atleast a start but you cant even acknowledge these things are happening because your judgment is clouded by disdain for NCwest.
Do I know of people in the game who still use exploited gear? Yes sure every Chronos player knows them its obvious who they are. I am hopefully Juji holds true to his promise though and keeps banning as he has been.............
Just see museum top 60 party duration and number of monsters killed, I think the game already have a anti-bot tool.
If for you everythink is good and everythink is fine, I think you are friend of these boys.
Just see museum top 60 party duration and number of monsters killed, I think the game already have a anti-bot tool.
If for you everythink is good and everythink is fine, I think you are friend of these boys.
We know bots are a problem, and until the player base wakes the **** up and stops supporting 3rd party RMT, they will forever be a problem.
That being said, I would like to add that while leveling my boxed Iss and my main's subclass over the past few months, I have seen 24/7 trains disappear from areas such as Wall of Argos, Imperial Tomb, Bloody Swamps/Altar of Shilen, and Tower of Insolence.
I am amazed to see these areas clean for a few days at a time until new bots take their place. I do believe that NCWest is actually trying to police the servers for once.
Also, are you writing tickets to report bots? Why not use the in-game tool to flag a character as a bot?
Also, are you writing tickets to report bots? Why not use the in-game tool to flag a character as a bot?
You belive the in game bot report function work?
I don't know how much harder is for game masters see one time in week players with more than 160 hours game play and do a deep analisys in this players.
Look Rainday (chronos), old hero, he is in top monster kill, top receive exp, top party duration, and other top bot statistcs.
At least, the team of 2013 is working better than team of last year. No comparison with HGMSPAM banhammers.
I don't know how much harder is for game masters see one time in week players with more than 160 hours game play and do a deep analisys in this players.
Look Rainday (chronos), old hero, he is in top monster kill, top receive exp, top party duration, and other top bot statistcs.
At least, the team of 2013 is working better than team of last year. No comparison with HGMSPAM banhammers.
i dont want to argue or anything :)
but i work at the residence, and we have chinese students staying here for school... 4 of them play 24/7 2 characters a tank and a buffer... 4x6hrs each lol... but its not lineage its some weird china game...
Just see museum top 60 party duration and number of monsters killed, I think the game already have a anti-bot tool.
If for you everythink is good and everythink is fine, I think you are friend of these boys.
You are an unhappy tool. You are right it is SO BAD do us all a favor and leave. If you knew me at all you would know I dont allow botting of anykind in my clan. Other clans make fun of me for this... I am not friend of bots.
If you can not see that for the first time since GOD released they are atleast trying to fight exploiting and bannings in known bot areas. You are a deaf, dumb, and blind dude! Do us all a favor and suck on a Barrel of a nice 9mm.......
i dont want to argue or anything :)
but i work at the residence, and we have chinese students staying here for school... 4 of them play 24/7 2 characters a tank and a buffer... 4x6hrs each lol... but its not lineage its some weird china game...