I am a player from china for about one year, i killed bots during these time and i hate bot too.but when i register a new account, ncwest banned each account i create and i do nothing harmful to this game and other players.
frankly speaking i hate chinese players violating rules but not all of them will do this violation. i still have account with high lvl character playing this game and i always see lots of bot farming or advertising in different citys or hunting area, and i am sure that they are not chinese cause no ip from china can creat account now!Blaming all mistakes from players from your country to chinese and that can make you feel comfortable and bring self-consolation?
no discrimation pls!
my new-created account is banned and the character is only 50+
my appealing is followed:
Customer cui cuiBeiby via CSS Email 04/09/2013 11:43 PM
hello all! i received this email telling me that my new registerd account is banned, that really shock me a lot!why my account has been banned? i did not use any three-application to play game.i just sometime login in my bedroom, sometime in my school, that's why i login with different ip.but i do nothing harmful to the game and the other players and distroy any rules of this game.so please checkout why you do banned my account. and you dont ban any other bot-players in the game but the real players.please re-check my account and res my account. anything you need to ask i will help .thx!!
To: [email protected]
From: [email protected]
Subject: Game account banned
Date: Tue, 9 Apr 2013 23:00:06 +0000
Hello,
This mail is to notify you that your account Lineage2 was found to be violating our User Agreement and/or Rules of Conduct.
As a result of this violation of the User Agreement and/or Rules of Conduct, this and all related accounts have been permanently closed. The account will no longer be accessible and will not be reactivated. Our decision is made in the best interest of the service and for the player base.
If you believe that this decision was reached in error, you may contact us at http://ncsoft.com/support for further information.
Regards,
Game Surveillance Unit
Response Robert via Email 04/10/2013 09:39 AM
Hi Cui,
Thank you for contacting us. I just need to verify some information on your account. Please provide as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
Thank you,
Robert
NCSOFT Account Support
Customer cui cuiBeiby via CSS Web 04/10/2013 11:17 PM
(i did answer)
Customer cui cuiBeiby via CSS Web 04/10/2013 11:23 PM
one more question, every time i log in with my account, i received an email telling me my account login alert.how can i makesure that this activity is conducted by myself and not receive it from then on?
Response Mikala via Email 04/11/2013 05:50 AM
Hello,
I am transferring this support ticket to the NCsoft Account Admin Team so that they can review your appeal. Once your appeal has been reviewed or if additional information is necessary to process this request, the NCsoft Account Admin Team will update this ticket.
Generally, investigations can take 48 hours or longer, depending upon the individual factors that led to the sanction. However, our current wait times are longer than usual due to an increase in support contacts from upcoming events. We appreciate your patience while your case is being reviewed.
The NCsoft Account Admin Team will only review the account sanctions and will not be able to assist you with game/account specific questions such as item/character status, how an account may have been compromised, or specific information about an account intrusion. If necessary, those issues can be addressed by the Game Support Team once your appeal has been completed.
Regards,
Mikala
Account Login Support
Response GM Xionaque via Email 04/12/2013 09:32 AM
Greetings,
Your account was permanently closed because it was found to be related to networks which sell in-game items for cash or other items with real world value. This action is against our User Agreement, where Section 7 states, "You may not sell or auction any Game accounts, characters, items, currency or copyrighted material for real-world money or items or services of any value, nor may you assist others in doing so."
Please keep in mind that Lineage II is a global game with standards of behavior that must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.
User Agreement
http://us.ncsoft.com/en/legal/user-agreements/lineage-2-user-agreement.html
Rules of Conduct
http://us.ncsoft.com/en/legal/user-agreements/lineage-2-rules-of-conduct.html
Regards,
GM Xionaque
NCsoft Account Admin Team
Customer cui cuiBeiby via CSS Web 04/12/2013 07:01 PM
What?That is really slander to me! the new created account sold nothing for cash or with real world value! Cause anything in this account is gain from path-to-awakening, and all cant be sold and unexchangable! and the only one character in account has talked to no one and say nothing including in general or private channel. What has i sold for cash with my account? Can you tell me? You can ban any accounts you want and just tell them that they sell ingame items for cash and just violate the rules. You do nothing investigation and please just tell me the truth that you ncwest ban anyone form china ip, and that is really discrimnation and ****sm! And that happens in the american of united state claiming their freedom and human rights! Nothing can help and i just have to resort to legal redress?