In order to improve the user experience, we've updated our account management system. The updated account management system provides a simpler and more secure way to manage your NCSOFT profile and game accounts using a single email address.
Yes... only if you log into the PlayNC website. I played all day with my old info, but as soon as I went on to deal with codes I was given no option but to migrate.
Question: One of my email accounts isn't working. It won't let me in..my "secret question" won't work, or I just can't remember the answer. Yahoo can't help me (I've even called them with no success). So, is there anyway to change the email associated with my L2/Ncsoft account, without having to go into my email inbox at all? Otherwise I'm afraid I may lose that account once I migrate, since I can no longer access that inbox. Thanks
Well i have a question about this matter.
Lets take 2 off my accs
1 is login by a nick name
2 is login by email
But both has the same email registered.
Meaning acc 1 thats a old acc was registered on email "[email protected]" and acc 2 login name is "[email protected]"
So what will happen when i try to migrate 1 of the 2 accs?
will i still be able to use them or its gonna be a conflict in the system and ima gonna loose 1 of them cause of that.
this system sux...atm i have:
- the email i used for my account with an empty account of l2
- the game account without any mail cuz the one used have, like i said above, already an account signed (but empty)..
so i tryed to move to another mail i have, but i'm not reciving the mail for verification, so atm i'm in a stucked status where i can't buy ncoin where i need :V
In order to improve the Security of accounts, we've updated our account management system. The updated account management system provides a more secure way to manage your NCSOFT profile and game accounts Meaning Different NcSoft Games not just Lineage II using a single email address.
Why couldn't we know the details of this update BEFORE the maintenance?
We were informed months ago this would be implemented, the last few months was a grace period for us to execute the migration. Now it is mandatory... every time you went to the site it reminded us this was in the works.
Well i have a question about this matter.
Lets take 2 off my accs
1 is login by a nick name
2 is login by email
But both has the same email registered.
Meaning acc 1 thats a old acc was registered on email "[email protected]" and acc 2 login name is "[email protected]"
So what will happen when i try to migrate 1 of the 2 accs?
will i still be able to use them or its gonna be a conflict in the system and ima gonna loose 1 of them cause of that.
I like how all the other games I play have moved away from using emails as login information, for security purposes, and backwardsoft here does the complete opposite against overwhelming community disagreement.
The most likely reality is that some empty suit at NoComprendeSoft makes policy, but has absolutely no idea whatsoever he/she is doing. They're just pitching random ideas to sound like they're needed.
We were informed months ago this would be implemented, the last few months was a grace period for us to execute the migration. Now it is mandatory... every time you went to the site it reminded us this was in the works.
I was aware of the reminder. What irks me is that there was a definitive date that this update would take place, and we were not informed until after the fact.
I have migrated my account as per the instructions it would not validate my email I contacted support I then got a fresh validation email which I clicked and if said my account was verified. Support ask for some account specific info to confirm it’s my account. Which I provide, I then sit waiting for a response for nearly 6 hours and cannot get into my account as now it says my password and email address are not valid. There is a time limit of 24 hours on this migration process before my account is deleted and yet I am trying to sort this out do I feel like NC soft are helping NO I feel ignored. If my account gets deleted I will be one VERY ****** CUSTOMER. If NC soft insist on making us migrate account when something goes wrong they should be on it like flies on ****e to resolve it given the stupid 24 hours timescale set on this being done. Now I don't normally bad mouth or cause issues but this is my main account which I have put a lot of time and effort into not to mention spent real money on for any consumer to be dealt with as lack lustre as I have been today is a disgrace.
Even so.. I opened a ticket.. got dissed.. so.. I went directly for Head of CS.
Lets see what feedback we have.. :|
2 years ago.. DB got hacked, my account.. among several other(including one of your clan mates, Sly) lost everything.. because somehow, they gained access through our master accounts, bypassing all security measures.
Imagine now.. what would happen, if Master account and Game Account share same credentials.. I mean.. don't they have any1 from IT Security field that can punch whoever came with this "brilliant" idea?
One of the first MOs.. is: "When you crack/get credentials, try them repeatedly over the user known websites."
Not only that.. but if we used, ie [email protected].. they will know my email also.. giving them another place to try a password. I don't repeat those passwords, for obvious reasons.. but I bet that 75-80% of the userbase here, does.
Are we serious.. or are we playing with each other, honestly?
Yea and when their database got hacked they wouldn't admit it was their fault and only gave bound items or common items to replace real gear that was taken, full knowing it was known they could replace everything stolen but stacked items (IE brez, enchants etc.)
Each item created in L2 has a unique ID in the database except adena and stacked items so they know exactly where each item goes and who it goes to and from.
Seriously just think for 1 minute why does no.. and I mean no bank use your email as a login?
Congratulations NCSoft...you are finally getting what ya asked for....say bye bye to my future purchases of NC coin from me ...your game is going down the toilet and i will NO longer help you screw us...i have 8 accts i used to buy NC Coin with...now ya not getting one red cent from me......do us all a favor and pull the plug on this game once and for all and get it over with. It is only more than obvious you dont want to support this game anymore, so s hitcan it and go ruin Blade and Soul or w/e the ** its called
i wonder why couldn't keep the old system...
Already had problem the 1st time they did such change cuz, having 3 accounts on same master one, the 1st account was fine but other two were like ghost account (could log and play but not existing for nc website and so i had 0 control/manage on them.
Now those accounts are stucked in a limbo, where i can't end the merge part becouse i get an error (but it doesn't show where is the problem) at the 3rd step, where i confirm the merge with email and game account, and even if i'm having support via ticket from the beginning, this situation is almost 24h lasting and still don't see the end of this tunnel.
What was the meaning of this account system change? just wanted to give problems? rly...
because use just 1 mail, and prefer not have many that maybe they will forget because are just created for make an account.
Or at least, this is why i do :D
I still trying to understand why pplz have 3 accs on same master account ? oO can anyone explain this fenomena ? )
Because in the past, when game was paid, ppl that needed a second account(and there were many), bought a serial key and added it under the same master account, so they could have all easily controlled, without having to memorize different Master account logins, when they needed to add new time cards.
Not only that, but you were only able to use the same VISA card to pay the monthly fee in 2 or 3 different master accounts. If you had 4.. you would need another VISA card or a Paypal account.. which didn't work for EU based accounts.
So yeah.. many ppl inserted several game accounts into the same master account.
when this thing of migration came out, they said 'one day you'll be forced to do it' so i just said 'ok lets do it now, so i wont have problems in the future'. well, nothing went wrong, if not that now ive 25 new mails xD
Ive my nice list in my pc with all the name of new mails and password, saved it in my phone too and on old laptop....i will never know, i may lose it xD
but last mail i created i got a message like 'you created too many new accounts' lolz.
How long can we get away without migrating, granted we never go to our master account? I have a compromised email account...but with that being said, I don't buy anything in the NC store with that account anyways.
The updated account management system provides a simpler and more secure way to manage your NCSOFT profile and game accounts using a single email address.
How? How is putting everything (forum, account, and game access) under one email address (and one password) more secure? Is this really the extent of your security?
This company is the least considerate and understanding when it comes to compromised accounts, based on the stories I read on the forums. Because of that kind of attitude, I took it upon myself to be more vigilante in the security of my account: using a different password for my master account than the password to log into the game and using a different user name than my email address. I can't do either of those anymore with this new account management system.
I ask again: Exactly how is this updated account management system more secure?
Considering that account sharing is against the EULA and having a keylogger (as some has suggested) is not NCSoft fault. Also if you have a keylogger the least of your worries should be a game account, besides if you have a keylogger it doesn't matter how many different login names/passwords you have.
If you just follow the same security messures that you take with your bank account you shouldn't have any problem at all with your game account. It's not hard at all.
Considering that account sharing is against the EULA and having a keylogger (as some has suggested) is not NCSoft fault. Also if you have a keylogger the least of your worries should be a game account, besides if you have a keylogger it doesn't matter how many different login names/passwords you have.
If you just follow the same security messures that you take with your bank account you shouldn't have any problem at all with your game account. It's not hard at all.
When my account got hacked.. and I have strong passwords.. everyone said "Keylogger".. but then thousands of ppl in AION and LII got hacked at same time/day and lost everything.
That "****" was made through database.. and 2 days later NC went to a big security update on their Account Management page. They didn't, ofc, admit that it was their security flaw.. but fact is.. many people got their stuff back.. GM Pommo even returned my items and augments.
If it was through a keylogger.. would they go through all this work???
SSO option for both Forum, Game and Master account is less secure for everyone.. both player and NC.
Not only that.. but if they manage to get your email.. they can reach private info.. and can try to access your email, where you may or may not have important or confidential work.
SSO option for both Forum, Game and Master account is less secure for everyone.. both player and NC.
If someone breach NC security, it doesnt matter how many different logins/password/pins you use, they'll know it all.
Not only that.. but if they manage to get your email.. they can reach private info.. and can try to access your email, where you may or may not have important or confidential work.
The same as above, if they breach NC security they will just know your email adress. With the old master account system they already had your email adress so nothing has changed. Now its up to you to have a strong password in your email.
All I'm saying is that all the concern that has rised here with the new system has to do with user side security, not server side.
Now its up to you to have a strong password in your email.
I don't feel comfortable with this only line of security. And banks have more stringent security features due to the nature of their business (client finances and assets).
Well I transferred over and it wasn't really a big deal. I'm not saying I like the new system but w/e.
My only problem so far is that I can't figure out how to change my in-game password. When you select "Manage" for your Lineage 2 account there is no option to change game password. IDK, maybe I am missing something.
If someone breach NC security, it doesnt matter how many different logins/password/pins you use, they'll know it all.
They will need more time to breakdown the rest. It's not as fast or as simple as 1user-1pass combo.
The same as above, if they breach NC security they will just know your email adress. With the old master account system they already had your email adress so nothing has changed. Now its up to you to have a strong password in your email.
Before, email address was only in private info.. now it has become way to login everywhere.. making it more vulnerable and easier to get sniffed/retrieved from DB.
All I'm saying is that all the concern that has rised here with the new system has to do with user side security, not server side.
What user security? User security makes you use different passes for different areas... and usually different usernames as well.
This type of security is a joke... you're transforming a redundant account system(game + master) into a single point of failure, in case of a direct attack, making it unsafer for the private data of the user, for the game accounts.. and obviously for the server.
On my personal experience.. even my vent host.. has this layout
1x User/pass for Billing/Support.
1x User/pass for Vent Web Administration and Configuration.
1x User/pass for Vent in client Administration.
It's a vent server.. what would I lose if it got hacked?
My only problem so far is that I can't figure out how to change my in-game password. When you select "Manage" for your Lineage 2 account there is no option to change game password. IDK, maybe I am missing something.
In-game passwords don't exist anymore in this new account management system. To login the game, you use the same password that you use to login to your account.
In-game passwords don't exist anymore in this new account management system. To login the game, you use the same password that you use to login to your account.
which is why I will never migrate as that's just plain dumb & unsafe as hell
which is why I will never migrate as that's just plain dumb & unsafe as hell
I think NCsoft failing hard again. Because peopel 99/99 will not exchange safety for possibility of buying coins. I bought from time to time some coins, but now I will not exactly for the reason you said.
I will repeat somebody: we can play without coins, can ncsoft exist without them?
In order to improve the user experience, we've updated our account management system. The updated account management system provides a simpler and more secure way to manage your NCSOFT profile and game accounts using a single email address.
So you are saying that:
1 email address + password for everything is MORE secure than:
master acc name + password 1
game acc name + password 2
This topic will simply be ignored, bots who buy NCCoins will migrate into new(failed) account system to still buy it and NC will pretend that there is no problem with lack of any kind of security. That was expected to happen.
If you don't need coins.. or you need to add a new game, like Blade & Soul to your master account.. you don't need to go there.. ever.
Unless you want to change game pass.. pin...
... or you move, change your internet provider or your ISP changes IP addresses. Then you have to log in and confirm that location you are connecting from is authorized.
... or you move, change your internet provider or your ISP changes IP addresses. Then you have to log in and confirm that location you are connecting from is authorized.
I had a huge discussion with Spam and Tangent about this crappy update.
Apparently was imposed by Korea. They've made some changes and according to devs, security has been improved and so has programming language/access methods.
I still don't like it..
This current account is migrated(forced because of a stupid forum account bug).. my main account isn't.. and I'm not planning to do it... not only because I don't trust the new system.. but because I don't want to migrate 11 more accounts.
I had a huge discussion with Spam and Tangent about this crappy update.
Apparently was imposed by Korea. They've made some changes and according to devs, security has been improved and so has programming language/access methods.
I still don't like it..
This current account is migrated(forced because of a stupid forum account bug).. my main account isn't.. and I'm not planning to do it... not only because I don't trust the new system.. but because I don't want to migrate 11 more accounts.
That's all well and good if they made back end improvements, that still has no bearing upon a really insecure and shoddy policy. They can have the absolute most secure back end of any company in the world now, but this policy makes getting access via stolen credentials trivial.
It also exposes, right out in the open, one of (if not THE) e-mail address for the user for no reason whatsoever.
I'd love to have a discussion with whoever thought this policy was a good idea. I can tell them all the reasons why they are wrong and why every reason they could likely think of for making it sound good is incorrect.
I can't agree with the new system neither, I guess I try to wait, maybe the NC allows different password to Master and Game Account or gives back the old system.
We will see what will happen.
Take a look at it from this perspective: e-mail login and password now has access to your whole account, that includes master account. People may be more reluctant to lend their toons to other people, as account sharing now exposes account as a whole (yeah there is that birthday and security questions thing but still). Which is what NC wants.
OTOH, if you will ever want to get rid of your account or - heaven forbid - buy or inherit another one, it comes as a whole package with dedicated e-mail and everything and it will be much harder for scammer to claim account back. Point for NCsoft, problems coming from account sharing and selling are the most annoying for them I bet.
Take a look at it from this perspective: e-mail login and password now has access to your whole account, that includes master account. People may be more reluctant to lend their toons to other people, as account sharing now exposes account as a whole (yeah there is that birthday and security questions thing but still). Which is what NC wants.
OTOH, if you will ever want to get rid of your account or - heaven forbid - buy or inherit another one, it comes as a whole package with dedicated e-mail and everything and it will be much harder for scammer to claim account back. Point for NCsoft, problems coming from account sharing and selling are the most annoying for them I bet.
That won't make a single difference. People that package toons for sale will just use some meaningless throwaway e-mail. In fact many did anyways just for the verification process. And those who lend their accounts out won't care. Many people used the same user/pass for their game/master account anyways, but that was their own personal issue about doing something insecure.... and even then, I can pretty much guarantee there was no one that used their full e-mail address as a log in (if the old system even let them use an @ symbol in the first place).
So no, it doesn't matter what way anyone looks at it, it fails. I'll admit someone, somewhere, MIGHT be able to think of some small and unlikely example that makes this look like an OK idea, but it would still be an extreme outlier. This policy fails on all fronts that mean anything. Not easier, not more secure, not faster for the user, not more friendly.
It's just "new and different than it was" and that carries no advantages at all on its own. I'd be absolutely behind them on this if they actually did something to make it more secure. Like requiring game/master to have different log ins. Requiring a strong password on the master account, offering a 2 factor system for the master account if you wanted (maybe even sell it for NCcoin or real money).
after updating my account I could not play, I get (all permissions on your account are restircted) after reading various reviews I fail to play with myself. This is my example: ID: email and password updated and still nothing.
Apparently was imposed by Korea. They've made some changes and according to devs, security has been improved and so has programming language/access methods.
I wonder what the Korean players thought of the new account management system since some of them play in PC/Internet cafes.
Many people used the same user/pass for their game/master account anyways, but that was their own personal issue about doing something insecure....
Exactly, we are in full agreement here. Now NCsoft cleans their hands official way, if you do something stupid, it's up to you Mr. Customer, shouldn't have given account information to somebody else in first place, there is not much we can do about it.
As many said already, I have multiple account from Pay to Play time... I won't create 10 GMAIL accounts to manage each of my characters...
This is nonsense !!!
I absolutely agree 100% here...im not migrating either ( I have 8 Accts ). And to all the ppl biching about NCSoft.....did you really think you get real results/answers/solutions from the NCompetents over there at NC, i mean cmon
my english is very bad, i change to master account & pay for ncoin with new fail system & where is my money? wtf? no have my ncoins in my l2store -.- why change old system¿? no pay nevermore for this fail game, lost my f ucking money? pfffffffffffffffffffffffffffffffffffffffffffffffff fffffffffffffffffffffff : Mad:: Mad:: Mad:: Mad:: Mad:: Mad:: Mad:: Mad:: Mad:: Mad:: Mad:
Does this mean the migration will now be mandatory?
Only if you wish to manage your account, play any upcoming NCsoft games or buy NCoin. You don't have to migrate to continue playing the game.
Question: One of my email accounts isn't working. It won't let me in..my "secret question" won't work, or I just can't remember the answer. Yahoo can't help me (I've even called them with no success). So, is there anyway to change the email associated with my L2/Ncsoft account, without having to go into my email inbox at all? Otherwise I'm afraid I may lose that account once I migrate, since I can no longer access that inbox. Thanks
You can't access your Master account? If so, contact our Customer Support (https://lineage2.custhelp.com/app/ask/) and they'll help you regain access. If you do have access to it but can't access your email, just create a new email and link your Master account to the new email.
Well i have a question about this matter.
Lets take 2 off my accs
1 is login by a nick name
2 is login by email
But both has the same email registered.
Meaning acc 1 thats a old acc was registered on email "[email protected]" and acc 2 login name is "[email protected]"
So what will happen when i try to migrate 1 of the 2 accs?
will i still be able to use them or its gonna be a conflict in the system and ima gonna loose 1 of them cause of that.
You won't lose either of them. When you go through the migration process it'll ask you which account you want to link to one email address. You can still go back and link the other account to another email address.
this system sux...atm i have:
- the email i used for my account with an empty account of l2
- the game account without any mail cuz the one used have, like i said above, already an account signed (but empty)..
so i tryed to move to another mail i have, but i'm not reciving the mail for verification, so atm i'm in a stucked status where i can't buy ncoin where i need :V
Link the game account to a different email address. Problem solved.
i have one account (old one)
and i create one new account with email, but dont migrate before maint......
now, i cant migrade old to this new one ? like some days ago was possibly...?
So if you already have an NC Account you can't migrate your Master account to the same email address, you'll have to use a different email address.
Only if you wish to manage your account, play any upcoming NCsoft games or buy NCoin. You don't have to migrate to continue playing the game.
"Only" ... so yes, its mandatory
Ykara 1 tipp, how to buy NCoins and keep your old account system exist.
1. Register a new account
2. Buy NCoins on new account
3. Through Item Gift system send the purchased item to your character.
Could work, but you are unable to use it towards L2Galleria items (such as the 9th Anniversary Music Set), and perhaps other items that are L2G only.
I do not like the new system (i dont like to be forced to have 3+ mail accounts), but since i only manage a couple, it is not that big of a deal (for me). Unless you could opt towards differentiated login credentials (as before) or opt towards an "identicator" (such as blizzard's "phone code" or similar), this is quite the backstep from the old system.
Is it possible to change e-mail address = login after I have registered them already? I would like to change them in the future to make more sense to me, they are registered to e-mails I use for different purposes but I had to put something.
Ykara 1 tipp, how to buy NCoins and keep your old account system exist.
1. Register a new account
2. Buy NCoins on new account
3. Through Item Gift system send the purchased item to your character.
still need to be sent from a lvl85 char else you can't use the gift option and guess what some ppl are to lazy to lvl up an char for just that purpose :)
still need to be sent from a lvl85 char else you can't use the gift option and guess what some ppl are to lazy to lvl up an char for just that purpose :)
Only if you wish to manage your account, play any upcoming NCsoft games or buy NCoin. You don't have to migrate to continue playing the game.
Thanks....already did all 4 though. It was easy enough. Hardest thing is getting used to the 4 new emails I made. IMO it's better to make new ones just for the game rather than using your "real" ones. I'm not worried about being hacked etc... but I'll be ****ed if I get caught with my pants down when I had a chance to prepare myself. ;)
not rly solved Vali...atm is almost a whole week i'm having tickets exchange with the support team cuz my account went in loop on the merging (stucked at step 3 that keeps failing cuz a problem that is not even said)...
can't manage the account (no pass, no mail, no pin, no whatever, no coin) at all since then :V