How exactly does this work? Because I don't get it.
here's the story:
Friday evening I attempted to buy NCoin (For a prestige pack) for my brother while he was at work because the CP leader asked me to hurry and get it so we maximize our drops/adena.
Which failed due to different billing info.
Now neither of us can buy NCoin and Customer Support won't help either of us. They're just telling us to wait. (It's already been 6 days, how much longer are we to wait? A month?!?!???? so our whole CP is 99 and we're still level 96/97?)
To top that off, this has happened multiple times - not even when I tried to buy NCoin on an account that didn't match my Paypal Billing Info; just on my multiple accounts; all which matched my billing info - and they were all resolved within a day and unlocked my payments.
We emailed support on Friday, and didn't receive a response until Sunday.
We called your customer support line, and they don't deal with anything except "Fradulent purchases". That's nice.
It's now Wednesday and neither of us can buy NCoin still.
Is this how you treat your repeat customers?
Is this the respect we get shown when we're some of your biggest customers tallying up a total of over 1k USD in NCoin per month as a CP?
Prior to this situation I had no problem:
buying 200% runes for myself.
transferring a character from Shilen to Bartz.
buying appearance stones for the healer in my CP (via gift function).
Buying NCoin on about 10 different accounts to buy the Hero Weapons you released prior to the Lindvior update.
Buying NCoin for a CP mate whom couldn't afford to at the moment - when his billing information didn't even match mine.
Due to this treatment my constant party has all unsubscribed from Prestige runes and is going on "strike" from buying NCoin until you step up your customer service.
This is absolutely ridiculous and unacceptable. I'd say that NCwest has the worst customer service in all of America, but your customer base is too small to even consider that title.
Yes, we've looked at the option of sending someone the money on Paypal to buy NCoin and having them gift us what we want - but we shouldn't have to do that.
How exactly does this work? Because I don't get it.
here's the story:
Friday evening I attempted to buy NCoin (For a prestige pack) for my brother while he was at work because the CP leader asked me to hurry and get it so we maximize our drops/adena.
Which failed due to different billing info.
Now neither of us can buy NCoin and Customer Support won't help either of us. They're just telling us to wait. (It's already been 6 days, how much longer are we to wait? A month?!?!???? so our whole CP is 99 and we're still level 96/97?)
To top that off, this has happened multiple times - not even when I tried to buy NCoin on an account that didn't match my Paypal Billing Info; just on my multiple accounts; all which matched my billing info - and they were all resolved within a day and unlocked my payments.
We emailed support on Friday, and didn't receive a response until Sunday.
We called your customer support line, and they don't deal with anything except "Fradulent purchases". That's nice.
It's now Wednesday and neither of us can buy NCoin still.
Is this how you treat your repeat customers?
Is this the respect we get shown when we're some of your biggest customers tallying up a total of over 1k USD in NCoin per month as a CP?
Prior to this situation I had no problem:
buying 200% runes for myself.
transferring a character from Shilen to Bartz.
buying appearance stones for the healer in my CP (via gift function).
Buying NCoin on about 10 different accounts to buy the Hero Weapons you released prior to the Lindvior update.
Buying NCoin for a CP mate whom couldn't afford to at the moment - when his billing information didn't even match mine.
Due to this treatment my constant party has all unsubscribed from Prestige runes and is going on "strike" from buying NCoin until you step up your customer service.
This is absolutely ridiculous and unacceptable. I'd say that NCwest has the worst customer service in all of America, but your customer base is too small to even consider that title.
Yes, we've looked at the option of sending someone the money on Paypal to buy NCoin and having them gift us what we want - but we shouldn't have to do that.
Put a ticket again. When I had this very same problem they were very prompt in their actions. After 1h I had prestige packs in my 3 main accs.
I can only speak from my experience dude, not joking.
Yeah, but when was your experience? Like I said it's happened before, and they dealt with it swiftly. Now it's like they're not allowed to do so as some change in their rules/guidelines.
Yeah, but when was your experience? Like I said it's happened before, and they dealt with it swiftly. Now it's like they're not allowed to do so as some change in their rules/guidelines.
When they put the prestige pack in store. Now I have problems again buying coins, lets see how it goes.