In the last days, did happen a really nice thing and I can thank it to the NCwest support team.
While even the forum is full with "these GMs doesn't do nothing against cheaters" under this time, these guys did show me, they are very fair to players (at least to me).
Did happen the next. I did want to buy something from the L2Store, but I made a wrong transaction the money already arrived to the NCwest, when I did detect, that the transaction was bad and what I wanted to buy from L2Store I can't buy it.
Mainly it was my mistake, but yes the item description did mislead a bit.
So after all, that I did contact with the support team, I did get back all of my 19,05$ from NCwest to my bankcard.
By this they let me the chance to buy what I want from the L2Store or even spend my money to anything else.
The NCsoft the only company who I know and made action like this.
I know many of you mad about the cheaters and I don't like them neither, but this is mainly depend from the big bosses when they get a useful anti cheater to their games (not only to L2), because until GMs won't be able to do effective ban hammer on f2p servers.
So after all thanks NC, it was a really nice action from you!:)
I also like their support. They always respond fast and try to help. Probably fastest support from all the games I've played, if they would do something about bots also would be perfect :)
I agree....any time I've sent a ticket it was responded to promptly and fairly. Anyone complaining is most likely submitting unreasonable requests.
Depends what u report...If u reprt a game bug they try to fix it or do something, if u report some game problems,acount they help...BUT if u report bots, bots owners, scripters ..."we'll investigate blah blah blah...afther 1 week u report same bots, bots owners, scripters....we'll extend owr investigation blah blah blah...afther another week u report again with more and more 100% profs "we investigate blah blah blah...we woun't tell u future action taken blah blah blah..." same bots,same bots owners,same scripters ....support closed :eek: .
So they just help u with a simple problem..something about ncstore,or game run or account..but when u start tell them about "game life" .....Is true that they respond very fast 24/48 hours max but with what help if sometimes there is just same answer...i think they have a robot with a standard answer for every category of support and if the problem is a lil bit serious and u insist then maybe a GM answer u ...but usualy with same standard answer.
Yeah the support is good.
I remember Hellbound chronicle, I ask for help in 3rd job of Kamael and a GM spawn in my inventory a Mimir's Elixir.
So good!
In C5 I got all my items stolen and they give mine items back after 20~30 days.
We have diferent support areas, some support areas is good, other areas (aka bots) don't exist or they are only a auto-answer text.
When will your slow brain realzie that they are actualy banning the bots, but the bots are just too many and fast? Few days ago I saw a bot in GF with almost the same name as my char... I blocked it! And imagine today it was banned (out of my block list)!
And vali doesn't want to give me a cat outfit so I will stop defending them from now on! QQ
depends what u report...if u reprt a game bug they try to fix it or do something, if u report some game problems,acount they help...but if u report bots, bots owners, scripters ..."we'll investigate blah blah blah...afther 1 week u report same bots, bots owners, scripters....we'll extend owr investigation blah blah blah...afther another week u report again with more and more 100% profs "we investigate blah blah blah...we woun't tell u future action taken blah blah blah..." same bots,same bots owners,same scripters ....support closed :eek: .
So they just help u with a simple problem..something about ncstore,or game run or account..but when u start tell them about "game life" .....is true that they respond very fast 24/48 hours max but with what help if sometimes there is just same answer...i think they have a robot with a standard answer for every category of support and if the problem is a lil bit serious and u insist then maybe a gm answer u ...but usualy with same standard answer.