Request #13055

Hello NC staff,

Can you please look into this issue?

Thanks in advance!

bump

You'd be farther ahead pm'ing Vali or Juji.

You'd be farther ahead pm'ing Vali or Juji.

I pm'ed Wavirox already. You still think I should drop the pmhammer on Juji and Vali as well?

I pm'ed Wavirox already. You still think I should drop the pmhammer on Juji and Vali as well?
Worth a shot...they've both replied to me when I've pm'd them in the past. Wavirox on the otherhand I don't think frequents the forums as much, but that's just an assumption. GL

I pm'ed Wavirox already. You still think I should drop the pmhammer on Juji and Vali as well?

He does not read forum very often for sure. While Juji/Vali visit forums almost every day... It is a part of their work by the way.

Thanks, guys. I've pm'ed Vali.

Thank you very much GM Tangent and GM Tisephor for the great customer support service you've provided me!

Everybody, whenever you have a game problem, I strongly recommend you to contact customer support and give out as many details as possible. In time, the guys from the staff will help you out.

Cheers!

This all depends. My ticket is still ongoing two months later. Although I will say thanks to vali it is now getting attention.

But it's the weekend now so I wouldn't be surprised if I don't hear anything till Monday.

Thank you very much GM Tangent and GM Tisephor for the great customer support service you've provided me!

Everybody, whenever you have a game problem, I strongly recommend you to contact customer support and give out as many details as possible. In time, the guys from the staff will help you out.

Cheers!


Same...I've got email threads going back and forth with support for a long time still in my inbox...I've always had great communication with anyone I've been in contact with for all my issues, and I'm not even one of their big coin buyers.

Same...I've got email threads going back and forth with support for a long time still in my inbox...I've always had great communication with anyone I've been in contact with for all my issues, and I'm not even one of their big coin buyers.

In my entire L2 career I have purchased 0 NCoin from NCSoft and only had 1 month of subscription several years ago :) So I am glad to see that tickets are NOT given priority based on how much you purchase.
Congratz, NC!

This all depends. My ticket is still ongoing two months later. Although I will say thanks to vali it is now getting attention.

But it's the weekend now so I wouldn't be surprised if I don't hear anything till Monday.

Really depends on if you actually contacted them often before. I did when I was playing.

Juji though is really good with responses, so as long he doesn't read your PM as spam or begging.