Players and especially old players be warned :
DO NOT MAP YOUR ACCOUNT unless u have the following information and do not miss a single one of them or you WILL LOSE YOUR ACCOUNT!!!
Hello,
Thank you for contacting NCSOFT Support.
I have not been able to verify the account with the information provided so far. Please provide as much of the below information as possible.
• What first and last name did you use when you created the account?
• What physical address did you use when you created the account?
• What date of birth did you use when you created the account?
• List all possible emails that you would have used on the NC Account.
• List all 20-digit serial codes for any games you added to the account.
• What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well.
Once we have some additional information, we'll be able to investigate your issue further.
When replying, please also include a telephone number where we can reach you, as well as a good time frame to call (be sure to include your time zone), in case we may need to speak with you.
I look forward to your reply.
Thank you,
Elpida
NCSOFT Account Support