Account Migration/Password Reset Issues

News & Announcements Started Last reply 1 posts
Adventurers,

Recent changes to the password system have updated the requirements for passwords to make them stronger. The new requirements can often lead to you receiving an error that states:

"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."

The new requirements for passwords mean you may not use:


A password you have used previously
Common passwords like 'password'
Passwords commonly used by many users (ex: lineage)

Click here (https://ncsoft.zendesk.com/hc/en-us/requests/new?ticket_form_id=111278) if you're still unable to properly create/submit a new password.