Like many of you, we were frustrated by the connectivity issues we experienced at the end of last week. As of now, things appear to have returned to normal, and we hope that you have once again been enjoying your time in Lineage II. We appreciate the support and understanding you, our community, demonstrated during these connectivity issues. Because of this we've spawned Angel Cat for one week:
Angel Cat NPC will be available on all servers until September 3rd.
Angel Cat buffs include: Patk/Pdef/Mdef/Atk Spd/Casting Spd/Max HP and MP +5%, Matk +20%, XP/SP +30% for 60 minutes.
You can claim two Angel Cat buff items max. You may only claim the 2 Angel Cat buff items once per account.
Please accept this as a token of our appreciation.
~ Lineage II team
UPDATE: 09/02/14
Adventurers,
With the server crashes over the weekend, we had to re-spawn the Angel Cat NPC. Because of that, you're able to pick up 2 additional Angel Cat buffs until Wednesday, September 3rd.
This is a terrible consolation prize for all the server downtime.
I know there's bots and the L2 Store to consider, but could you possibly lift the restriction and make it a daily thing. 2 per account I think is really penny pinching and clearly shows were the company's agenda lie.
If you've lost a rune during the down time, submit a ticket to support and they'll help you out.
i submitted a ticket and was told we are sorry but we cant help with your problem
If you've lost a rune during the down time, submit a ticket to support and they'll help you out.
*claps* THAT is what you need to be taking care of. About time this circus was addressed. However we can put a name to that disconnectivity. LizardSquad. DDoS attacks. Admit that too and I'll be cool
If you've lost a rune during the down time, submit a ticket to support and they'll help you out.
I did, they told me "sorry for any inconvenience this may have caused" and told me to check the forum thread for more information.
Which didn't exist other than the copy/paste twitter message until quite some time after.
I also lost another rune I got expecting that to be a one time issue.
I can certainly open another ticket, but this was a serer wide failure in communicating major known issues, as such there should have been a more comprehensive (and worthwhile) compensation.
If you've lost a rune during the down time, submit a ticket to support and they'll help you out.
They have never, ever, helped with that situation anytime something like this happened. And I personally too lost a lot of rune time to this. Additionally, the leaps and bounds to get customer service to at least personally leave us with a "sucks to be you" message is already bad enough.
where is the angel cat? compensation 1 week? 1 day on 2 days off?
Seems a joke compensation for fail server & now angel cat still off during almost 2 days, good job as always ncwest....
You get to log in and play this game for FREE.. why do you expect any compensation other than having any runes replaced?
That a company who full well knows it is under a sustained attack making its service completely unreliable notifies the users of said service who are paying money (runes, pots, etc) that requires service availability of its likely unavailability.
Would you like it if they did maintenance at random times with absolutely no mention of when it was happening? They just booted everyone off without a single word till sometime after the fact?
Since they failed to provide this information, people lost not only time, but actual items they spent money on. Some also have 7/15/30 day items, some provided free, some they pay for, but all lost time.
Because NC failed miserably in this basic action, people expect some sort of server wide compensation. And what they provided, as laughable as it was, is even bugged and vanished.
You get to log in and play this game for FREE.. why do you expect any compensation other than having any runes replaced?
I wasn't expecting a compensation, they didn't have to give it. However, when they say that there will be an npc offering compensation for a week, I expect that npc to be up. Don't say you are going to do something and then not do it. I think it was a bug with the npc however because it is up again.
I wasn't expecting a compensation, they didn't have to give it. However, when they say that there will be an npc offering compensation for a week, I expect that npc to be up. Don't say you are going to do something and then not do it. I think it was a bug with the npc however because it is up again.
Exactly, stand behind what you tell your customers. You promise some sort of compensation then it better be there.
With the server crashes over the weekend, we had to re-spawn the Angel Cat NPC. Because of that, you're able to pick up 2 additional Angel Cat buffs until Wednesday, September 3rd.
With the server crashes over the weekend, we had to re-spawn the Angel Cat NPC. Because of that, you're able to pick up 2 additional Angel Cat buffs until Wednesday, September 3rd.
Considering they are "allowing" you to get 2 more blessings, Im fine with that. Though im guessing the cat holds an array or something that has everyone's name that received the blessing and because it's process was killed, those names are now lost so they cant really tell who got the blessings already
Considering they are "allowing" you to get 2 more blessings, Im fine with that. Though im guessing the cat holds an array or something that has everyone's name that received the blessing and because it's process was killed, those names are now lost so they cant really tell who got the blessings already
Well I didn't because my *** didn't play right after maintenance! I was you know busy selling my house and buying another one,but hey not really important when it comes to L2 business.
Big deal. Two cat buffs who's timers run simultaneously. You would think they'd make it so you could click on one and then the other but nope. C'est la vie.
Big deal. Two cat buffs who's timers run simultaneously. You would think they'd make it so you could click on one and then the other but nope. C'est la vie.
Do you mean the 30 day timer? If so, they are meant to make up for the recent downtime, not to save for when you are higher level or something. If you don't use them in the 30 days allotted then clearly the downtime didn't affect you.
That a company who full well knows it is under a sustained attack making its service completely unreliable notifies the users of said service who are paying money (runes, pots, etc) that requires service availability of its likely unavailability.
Would you like it if they did maintenance at random times with absolutely no mention of when it was happening? They just booted everyone off without a single word till sometime after the fact?
Since they failed to provide this information, people lost not only time, but actual items they spent money on. Some also have 7/15/30 day items, some provided free, some they pay for, but all lost time.
Because NC failed miserably in this basic action, people expect some sort of server wide compensation. And what they provided, as laughable as it was, is even bugged and vanished.
HAHAHA.. the world is just full of ppl who want hands outs. I am fairly certain their TOS does not guarantee server up time. It was well known even without them informing everyone that the servers were having an issue and if they popped runes or pots during that time then no one to blame but themselves.
Considering they are "allowing" you to get 2 more blessings, Im fine with that. Though im guessing the cat holds an array or something that has everyone's name that received the blessing and because it's process was killed, those names are now lost so they cant really tell who got the blessings already
Well in all honesty you can get more than 2 anyways. Even though it says 2 per account it was actually 2 per acct per 24 hours or so. I took the buff 2 or 3 times before it crashed and then again yesterday.
Most likely the people complaining that it went down are the ones that knew that so they couldn't keep getting more.