GMs communication

Why there is no communication?
Understand that there is lots of rage and spams, but in my opinion they should pick some threads to answer, and i am not talking about shallow answers like "we gonna do it, be patient, it takes time" and so on, they should be more explanatory, to let people know what is going on.
Feels like NCsoft is empty, what u get is l2store updates and weekly maintenance which is auto :)
Could be some monthly FAQs or something to let us know that there is being done something, going towards some improvement or something :)

It's not their job to do so.

They usually poke in when there's an incoming update.

It's not their job to do so.since it is for free to play or was all the time like that? Because they provide some services and they should answer to a client. Or maybe I understand it all in wrong way :)

GMs respond via trouble tickets submitted via the support page, but it's a shame that the in-game GM petitioning system has been disabled.

Actually the first answer is always an automated answer. Only after you provide more details of your trouble a live GM comes in.

Also, community managers (Vali) are tasked with the job of answering to customers. Sace used to be very active, while Vali is basically a part-time CM. Most of the time it's Juji the one who pokes in often.

Most of the time it's Juji the one who pokes in often.

This. Remember when i created a topic here about CoC problem and Juji replied and even got in game and kicked some bots as.. so we could enter the event. But the heaven last only for 5 days.:D