Need help with Dualclass awaking

I m Tyr Warrior as main (level 88), and i Arcana Lord on dualclass (level 85). I ve done the quest for awakin my dual as Wynn Summoner. I ve now the scroll of afterlife item. When i talk to Wyn Summoner giants, he says me "only character level 85 or above who have completed their third class and posses afterlife scroll may awaken". He talk too about some chaos fragment...
I m level 85, i ve done third class, i m sure i m a dualclass on arcana lord, i ve tried to restart, to go back town and come back giants...

I will apppreciate any help, any tips...

thx for advance ;)

close the program, start it fresh using the launcher and do a file check.

although before you do that, make sure you inventory is not full, and also try switching to your main class and trying with your main the same action you are trying on your sub.

Thx for help Fidgit

My problem have been solved with game manager help.

I only need to re-awake my main (this char was a bitl old).

thx all