an open letter to NC (II)

General Discussion Started Last reply 9 posts
does anyone remember Ultima Online, probably not .. but this was one the very first mmorgs, and guess what .. i can still log into the game with my old pass/login .. nothing changed since 2000 when the game was already old, but that was my first contact with a mmorg.

Yes, UO had its ups and downs ... but its still running, and guess again why? .. right this game dosnt attrackt new players .. the gfx is vintage .. and so is the gameplay. But very few of the old longtime customers leave the game, and so it will pay the sallery of a few employees and still make a small profit (its even not "free to play" .. you have to pay a monthly fee)

They dont have many GMs ... but THEY PUT THEIR LIMITED MANPOWER INTO THINGS THAT PLEASE THEIR COSTOMERS ... they do run pvp-competitons or pve events like monster invasions or such things .. i can imagine countless events (GM plays a raidboss, Mosters invade a city .., a Castle full of mobs to take ... etc)

and here we are ... LineageII .. i can hardly find words for the things that happen in those 11 years, and like many others i speechless about your incompetence since this wednesday.

You guys have limited manpower too .. (and by all means, thats you fault, cause l2 could have a stable community and alot of servers if you would have handle things different in the past) .. and instead of doing thing that brings enjoyment to your customers you put your manpower into things thats annoys them to hell.

i give you one last chance to email me on Monday .. then i will give you the loging info of the 2 accounts that i lost and the 2 new email-adress (i had to created them!!) you have the pleasure to link them too, so that i can log in again.

Also i will give you 2 more mail-adress of ppl that have the same issue, and you will handle it the same way. There will be no fotos of passports or silly questions about my favourite pet name or my birthday.

My mail will have exactly 6 lines .. and YOU will do all nessesary actions, not me. Also you will refund the rune i lost.

or to say it in a few words: Im your customer! .. i play this game after work to have fun. - and its your ******* job to make this happend. ITS YOUR JOB! - I PAY FOR IT! ... i hope you got it.

have a nice weekend,
Harkon (and sorry for bad english, its not my fist language)

deleting threads will not help you
I remember when the GMs got involved. I remember when the petition system was still working. I remember when the patches went through PTS before they went live. I remember the events that the GMs hosted when the PTS went live. But, that was years ago when game events were few and far between, and they were fun to participate in. When they rolled out GoD, Free to Play, and the micro-transaction store, the servers swelled and blew up into five. There was a promise that the NCSoft store wouldn't sell any game changing items. The whole thing was mind blowing with the class merging, adjustment in the stats, newer hunting grounds with tougher mobs, dynamic skill animation, and the terrain changes with added lore. Then as time went by, new items were introduced to help players level faster, enchant items better, and stuff that enhanced PvP that was disguised as character customization. All that we knew about the game has passed and in it's place is a game that is catered to the casual player and the competitive player. (I say casual just to be nice)

Harkon, it is noble that you wrote this letter for the benefit of your fellow players, and made ultimatums and demands. However, NCSoft will not honor your demands for a simple and valid reason: The E.U.L.A. It is a legal and binding contract that you digitally sign every time you hit the "I agree" button at log in. (Not that I am saying that you can log in now, obviously because why would your letter exist if you could). But, the E.U.L.A. is available at the website and free for anyone to read over. I can not stress enough how important that every player should read it and discover what legal ground they stand on when something goes wrong with the game, the accounts, and anything NCSoft West related.
does anyone remember Ultima Online, probably not .. but this was one the very first mmorgs, and guess what .. i can still log into the game with my old pass/login .. nothing changed since 2000 when the game was already old, but that was my first contact with a mmorg.

Yes, UO had its ups and downs ... but its still running, and guess again why? .. right this game dosnt attrackt new players .. the gfx is vintage .. and so is the gameplay. But very few of the old longtime customers leave the game, and so it will pay the sallery of a few employees and still make a small profit (its even not "free to play" .. you have to pay a monthly fee)

They dont have many GMs ... but THEY PUT THEIR LIMITED MANPOWER INTO THINGS THAT PLEASE THEIR COSTOMERS ... they do run pvp-competitons or pve events like monster invasions or such things .. i can imagine countless events (GM plays a raidboss, Mosters invade a city .., a Castle full of mobs to take ... etc)

and here we are ... LineageII .. i can hardly find words for the things that happen in those 11 years, and like many others i speechless about your incompetence since this wednesday.

You guys have limited manpower too .. (and by all means, thats you fault, cause l2 could have a stable community and alot of servers if you would have handle things different in the past) .. and instead of doing thing that brings enjoyment to your customers you put your manpower into things thats annoys them to hell.

i give you one last chance to email me on Monday .. then i will give you the loging info of the 2 accounts that i lost and the 2 new email-adress (i had to created them!!) you have the pleasure to link them too, so that i can log in again.

Also i will give you 2 more mail-adress of ppl that have the same issue, and you will handle it the same way. There will be no fotos of passports or silly questions about my favourite pet name or my birthday.

My mail will have exactly 6 lines .. and YOU will do all nessesary actions, not me. Also you will refund the rune i lost.

or to say it in a few words: Im your customer! .. i play this game after work to have fun. - and its your ******* job to make this happend. ITS YOUR JOB! - I PAY FOR IT! ... i hope you got it.

have a nice weekend,
Harkon (and sorry for bad english, its not my fist language)

deleting threads will not help you

I don't really know who you are, but....
Very well said bro, really recalls my memories of this "once a great game" thoughts and the feels.

I hope that you will get your account back or whatever that is bothering you fixed and resolved.

At the best,
-GoodKnightzzzzzt/MaShiiR0
With this whole last-minute account migration fisaco, it makes me wonder if NCwest is trying their best destroying what community they have left.
i never had any real trouble with migration.
i've owned my account since beta, my extra accounts came only after free to play. says a little something about my financial situation...

i know many people who had more than a few accounts on one email though.
i can only imagine how annoying this will be for them.

but i managed to migrate my main account and my secondary account without a fuss. although one fella stated it would have been easier if i just repeated the process for the first account directly instead of going the slightly round about way i did.

what i did?
i went to the forgot password section and entered my user name for the account i wanted to migrate, went to the email i had, clicked the links, reset password and it took me to migrate system.
With this whole last-minute account migration fisaco, it makes me wonder if NCwest is trying their best destroying what community they have left.

True.
i never had any real trouble with migration.
i've owned my account since beta, my extra accounts came only after free to play. says a little something about my financial situation...

i know many people who had more than a few accounts on one email though.
i can only imagine how annoying this will be for them.

but i managed to migrate my main account and my secondary account without a fuss. although one fella stated it would have been easier if i just repeated the process for the first account directly instead of going the slightly round about way i did.

what i did?
i went to the forgot password section and entered my user name for the account i wanted to migrate, went to the email i had, clicked the links, reset password and it took me to migrate system.

I also have no problem with migration, I don't know why people are crying that they can't migrate.
I also have no problem with migration, I don't know why people are crying that they can't migrate.

Sure GK.
But what u do when u try login to make migration and u cant??? u just miss runes and others itens that u buy for XP/SP

" We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements. "

But I can login in Forum(same account)....
needless to say, but ofc i got no mail from NC or any noticable attempt from the staff to apologize.