As you may be aware, server transfers cannot be accessed or purchased on our Account Services page. We are troubleshooting the issue and will provide updates when available.
As you may be aware, server transfers cannot be accessed or purchased on our Account Services page. We are troubleshooting the issue and will provide updates when available.
Thank you!
Thank you for making the topic I will be eagerly awaiting word via this thread.
As you may be aware, server transfers cannot be accessed or purchased on our Account Services page. We are troubleshooting the issue and will provide updates when available.
Thank you!
Thank you NCSOFT for your first reply about this serious issue.
There is any update so far about this transfer issue NCSOFT? Thanks in advance!
I know it's kind of boring to keep asking , but do you have any exact date for when this will correct transfer errors. We players can count on the availability of transfer in this next Wednesday ( 27th )?
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This seems to me some kind of problem with the automatic log in.
If I log in to my NC account first, then go to the Account services page, the server transfer is works fine. At least for me. I can select server, charater etc.
Of course I didn't purches the transfer it self :)
Off course everything goes haywire when u OUTSOURCE the Game masters responsibility to another company to handle player complaints.
YES PEOPLE u heard it right, the GM's are no longer NC SOFT employee's and do not know anything about the game, the GM's have been outsourced and are cheap labour now that do not give a rats *** about the players.
NC soft is in heavy financial trouble, so much so that the entire staff of NC west got FIRED.
Unfortunately, we do not have an ETA at the moment. I'll rebump the issue though and see if there are any new details.
Any new information? I understand it's the weekend and the staff will not be back until Tuesday probably... So I'm guessing it's safe to say We are all stuck yet another week?
Off course everything goes haywire when u OUTSOURCE the Game masters responsibility to another company to handle player complaints.
YES PEOPLE u heard it right, the GM's are no longer NC SOFT employee's and do not know anything about the game, the GM's have been outsourced and are cheap labour now that do not give a rats *** about the players.
NC soft is in heavy financial trouble, so much so that the entire staff of NC west got FIRED.
Off course everything goes haywire when u OUTSOURCE the Game masters responsibility to another company to handle player complaints.
YES PEOPLE u heard it right, the GM's are no longer NC SOFT employee's and do not know anything about the game, the GM's have been outsourced and are cheap labour now that do not give a rats *** about the players.
NC soft is in heavy financial trouble, so much so that the entire staff of NC west got FIRED.
afaik this has nothing to do with the L2 support team, IIRC the L2 support team was moved to Vegas or California and the office in Austin has nothing to do with them.
How great that you need more than a week and a team of developers to make a transfer through website / several databases possible. During this time I would be able to find & hire a freelancer for 20$/h who would fine & take care for the issue in a few hours. Trust me, I know what i'm saying.
If you are not able to make it automatically, do it via Support claims (i'm sure you're not facing more than 1% of active player transfers weekly, that's around 15-25 claims). That I'd call player support and a job well done with the community. Finding a quick solution, not delaying things. Your fake "investigations" and "troubleshooting" is bull***t and you know it.