With the new forum log-in the security notification process was changed and now some people get this mail ~25 minutes after they try to validate their account, with a security code that's only valid for 10 minutes. In other words, those people can't post on the official forum or use the customer support. And they also can't buy NCoins anymore: http://boards.rochand.com/viewtopic.php?f=31&t=1504#p31489
The latter aspect should motivate the staff to rethink their security notification process. I understand that you want people to keep an active email where they can be contacted and which can be used for verification purposes in case of things happening to the account. But for the past 11 years things also worked fine without that verification, and if you feel that you absolutely need that complication, please extend the validity of the code to 1 hour or something like that. This wouldn't impinge account security and make life easier for many people.
stop trolling and putting random nonsense not related to this topic as this concerns an account that exist since Closed Beta aka MINE and the only reason I can post right now is due tot he fact I'm posting this from my work IP..
for some bizar reason since the upgrade of this forum or better said this weekend cause thats when I got prompted to reconfirm the IP address of my home (dynamic IP ftl..) when I wanted to report a bug and it took ~25min for the mail to arrive in my mail box even though it claimed to be sent right after it got requested so somewhere along the way the mail got seriously delayed.. this has been happening for almost 3 days in a row now..
long story short security emails with codes that are only valid for 10min when receiving the mail takes more then 25min is a big FAIL in my book.
No offense, but your posts have absolutely nothing to do with the issue at hand. The 16 people who got fired in Austin were first-line support ticket takers who were hired via Craigslist, had no knowledge of Lineage 2 and worked for minimum wage. It doesn't matter whether that kind of unskilled labor is sitting in Texas or Moldavia or Nigeria. The result is always the same.
The return email Draecke is talking about is sent out automatically. I get mine immediately after I start the log-in process. This has absolutely nothing to do with Customer Support and the layoffs in that department. The mere idea that some little support mouse is sending those mails out manually each time somebody logs into the forum is absolutely laughable.
Now, to get matters back on track, maybe Buster could point Juji to this thread. It shouldn't be a major programming effort to extend the deadline for entering the security code from 10 minutes to 1 hour :)
stop trolling and putting random nonsense not related to this topic as this concerns an account that exist since Closed Beta aka MINE and the only reason I can post right now is due tot he fact I'm posting this from my work IP..
for some bizar reason since the upgrade of this forum or better said this weekend cause thats when I got prompted to reconfirm the IP address of my home (dynamic IP ftl..) when I wanted to report a bug and it took ~25min for the mail to arrive in my mail box even though it claimed to be sent right after it got requested so somewhere along the way the mail got seriously delayed.. this has been happening for almost 3 days in a row now..
long story short security emails with codes that are only valid for 10min when receiving the mail takes more then 25min is a big FAIL in my book.What email provider are you using? I will check with our team that handles these notifications about the verification time.
the issue is still ongoing and it seems to be tied to [email protected] as any emails I get from [email protected] arrives fine within a minute of being sent..
this is NOT a problem with my email client etc. as I checked this by sending emails from all over the world to it and only ncsoft.com mails arrive this way..
Im having a similar issue in that one of my accounts DOES NOT EVEN GET the ip verification email, even after repeated resends. I get all other email from support@ncsoft, just not the ip verification emails. Not using a portal to access email, do not have to add support to safe sender list because I already get the emails from them for other stuff like password changes initiated by ncsoft....yada yada yada.
Using Gmail have no problems. It also can be providers fault or route faults.
As this issue appeared right along with freezes, d/cs, support site being down for many players, I doubt it.
As I posted in another thread, I changed the language to french when I hit the resend button and I got the email right away. I wont get it in English at all, but I get it in French. Go Figure....