How I can find help from customers support or fraud department?

Hi guys! I would like to ask people or crews of NCSOFT for help. What should I need to do if payment and fraud department over 6 month ignoring my phone calls, messages, mails and e-mails? Only one person of NCSOFT help me once for 2 years was Richard Garriott. But like he said to me he isn't work for NCSOFT anymore. So sad. Asking GMS call me please. You know my phone number from master account.
Best regards
Pavel Stetsko

There is no phone support nor will NCWest ever call you. Only way is to use the web based support system:

https://support.lineage2.com/hc/en-us

Contact whatever bank or financial company you are using as they will be quicker to help you than NCWest when it comes to problems like this.

HI EG! Not really. My friend same type of problem and he spoke with manager of payment department on a phone. Also my other officer from my Clan spoke to fraud department on a phone. NCSoft selling product. We are customers and buyers. So they have to have phone call support like all other companies and businesses. Not only 1-way contact.

What exactly is your problem?
In general, no company is obligated to provide by-phone support, no matter if you're their client or not. Actually most companies provide email/ticket support only, while phone support is a premium service, if any at all.

You can contact any of their support teams by submitting a ticket at support.lineage2.com

But mind you, if you were banned and you've decided that they owe you anything, you're wrong. Same goes for scam and some other things.

I too am wondering what happened. Did you try private message Juji or Buster, they might point you in the right direction. I just did a quick search under fraud and found a phone number, did you try that one? I have always had good service through support but sometimes they are slow. Keep us informed.

Seems a bit odd to me. This is the same person who threw a major fit when his wife's account was banned for using third party programs. He made a complaint thread about it that a GM finally closed and told him to use customer support.

http://boards.lineage2.com/showthread.php?t=271476

Oh ya, I remember that sadly. Wonder if it's still about that same acct?

If its still about your wifes account dude i think its just time to move on. If they dont want your business why even bother right ? Just another loss for them. Blade&Soul CB at the end of the month ! lets all have another kick at the can with NCsoft. Maybe this game will have competent support ?