I just tried to come back to game. I got my username and password recovered so I could log in but I forgot the PIN code to enter them game form character selection.
I sent a support case in and they told me my account was deleted because it hadn't been migrated.
Im very sure I did migrate it and the fact I was staring at my character in character selection screen 3 hours ago greatly confuses me.
I just tried to come back to game. I got my username and password recovered so I could log in but I forgot the PIN code to enter them game form character selection.
I sent a support case in and they told me my account was deleted because it hadn't been migrated.
Im very sure I did migrate it and the fact I was staring at my character in character selection screen 3 hours ago greatly confuses me.When you logged in to get to your character selection screen...was your login [email protected] ? or was it just a username, then password? Because if you used an email address to login, you migrated. The 7 digit pin is a worthless headache anyways that they should get rid of. I would imagine there's a way to reset it, I've just never had to. I'd ask them how to reset, rather than getting too into it with them and confusing the situation. That is, if your account wasn't deleted.
To change your PIN, simply go to the website, login, go to "settings", there will be a button to change character/account PIN.
You'll need your birthday date, other than that, nothing else required.
IF you forgot your birthday date (i.e just using random numbers), make a support ticket.
Say smth like "I would like to change the date of birth on my account"
They will reply with necessary information needed, if it is NOT possible..
Make a new ticket, say something like.. "I would like to change the login PIN for my account, i have forgotten my date of birth (wrong info on account)".
No need to overcomplicate things, dont give them any useless info.
They just skim through the tickets, 99% of responses will be automated.
Basically treat them as robots, no offense to them of course :o
More info = more chance they get confused and give you the wrong automated answer.
i.e "I think i migrated my account" "I can not login" = He has not migrated > your account has been deleted.