Server Maintenance: Wednesday, April 13th, 2016

News Archive Started Last reply 54 posts
All game servers will be down for maintenance on Wednesday, April 13th, 2016, at 12:00am PDT / 2:00am CDT / 3:00am EDT / 7:00am UTC/GMT (http://www.worldtimebuddy.com/?qm=1&lid=5128581,5368361,4684888,0&h=5128581&date=2016-4-13&sln=3-10.5) and will end at 7:35am PDT / 9:35am CDT / 10:35am EDT / 2:35pm UTC/GMT. Estimated downtime is approximately 7 hours and 35 minutes.

With this maintenance:


Standard server maintenance will be performed.
Shilen, Bartz, and Magmeld will be merging to form Freya. Please review the server merge guide (http://www.lineage2.com/en/news/announcements/03222016-shilen-magmeld-and-bartz-server-merge-guide.php) to make sure you're prepared.
New character creation on Freya will be disabled until April 15th, 2016.
The 12th Anniversary Sale (http://www.lineage2.com/en/news/store-promos/12th-anniversary-sale-04062016.php) will be updated with new 1 NCoin items.


Additionally, the web login, new account creation, and NCoin purchasing will be unavailable from 12:00am PDT to 6:20am PDT (http://www.worldtimebuddy.com/?qm=1&lid=5128581,5368361,4684888,0&h=5128581&date=2016-4-13&sln=3-9.5) for maintenance.

Please follow @L2andAionOps (https://twitter.com/L2andAionOps) for updates.
There hasn't been given any option, for especially Bartz players, who have been forced to play on a server with a difference of 6 hours, to join another server for free.
Ones like me, who chosen the bartz server for the -5 gmt, cause they work or something if it would have been a 0/+1/server, while all events like sieges oly and coc occur.
Paying players like myself, feel really disadvantaged, after spending the money like we have.
Besides that, you'd want me to spend even more, when I'm forced to move my character to another server.

Me and much more players would defently like some clarification on this subject.............
I do agree with Yuki0Araki's comments.

What i do not understand is that NCSoft left it to a player vote for the time zone of the new server, Freya. The three servers being merged range from +1 GMT to -5 GMT. Would it not have been wiser to pick a time zone in the middle, say for instance -2 or -3 GMT for the new merged server?

Many of us did vote against the +1 time zone, myself included. The nature of my work is that at +1 GMT i am working and unable to participate in server events such as sieges, olympiad and ceremony of chaos. So I am forced to move, to start over on another server where i can participate with the server time zone.

why has NCSoft never made a provision for people like Mr. Yuki0Araki and myself who cannot participate in a +1 GMT server environment but are being forced to it through a merge of servers we did not ask for? Please NCSoft, this may well be a defining moment for your skills in customer service... do the right thing for people who are forced away from your newly created Freya server.

Thank you.
Make a new thread for the new server freya :)
Hi, when will the race change service come?

All game servers will be down for maintenance on Wednesday, April 13th, 2016, at 12:00am PDT / 2:00am CDT / 3:00am EDT / 7:00am UTC/GMT (http://www.worldtimebuddy.com/?qm=1&lid=5128581,5368361,4684888,0&h=5128581&date=2016-4-13&sln=3-10.5) and will end at 7:35am PDT / 9:35am CDT / 10:35am EDT / 2:35pm UTC/GMT. Estimated downtime is approximately 7 hours and 35 minutes.

With this maintenance:


Standard server maintenance will be performed.
Shilen, Bartz, and Magmeld will be merging to form Freya. Please review the server merge guide (http://www.lineage2.com/en/news/announcements/03222016-shilen-magmeld-and-bartz-server-merge-guide.php) to make sure you're prepared.
New character creation on Freya will be disabled until April 15th, 2016.
The 12th Anniversary Sale (http://www.lineage2.com/en/news/store-promos/12th-anniversary-sale-04062016.php) will be updated with new 1 NCoin items.


Additionally, the web login, new account creation, and NCoin purchasing will be unavailable from 12:00am PDT to 6:20am PDT (http://www.worldtimebuddy.com/?qm=1&lid=5128581,5368361,4684888,0&h=5128581&date=2016-4-13&sln=3-9.5) for maintenance.

Please follow @L2andAionOps (https://twitter.com/L2andAionOps) for updates.
Maintenance is extended for an additional 60 minutes. Will update the thread if anything changes for the downtime. Apologies for the inconvenience.
The servers are now open. If anyone has any issues, especially those involved in the server merge, please let me know here so that we can investigate.
The servers are now open. If anyone has any issues, especially those involved in the server merge, please let me know here so that we can investigate.

I have an issue using the Chaos Essence. It says "Currently, we are in the process of choosing a hero"
I have an issue using the Chaos Essence. It says "Currently, we are in the process of choosing a hero"

Since Chaos Essence is tied to Olympiad, it's use will be restricted until Olympiad starts back up again.
I tried log my char and aret there, what i need to do?:confused:
I tried log my char and aret there, what i need to do?:confused:

Did you have more than 7 characters total on Bart, Magmeld, and/or Shilen?

Edit: Also, there is an issue with the character counter showing 0 characters until you reach the character selection page. Please make sure you log all the way in and look on the character selection page to see if your characters are still there.
Google Translate: Please take a little more effort in the sale of 1 ncoin for the anniversary !








Por favor un poco mas de esfuerzo en la venta de 1 ncoin por el aniversario!
:mad:
The servers are now open. If anyone has any issues, especially those involved in the server merge, please let me know here so that we can investigate.

I had same nick in the 3 server, now i logged my account, and i try to log my MAIN and take MY nick but someone that had the chance to change his name took my nick.. grats ncsoft... u let ppl take nicks that are in conflict.

How long i have to wait till staff read my ticket and give me the nick back????
I had same nick in the 3 server, now i logged my account, and i try to log my MAIN and take MY nick but someone that had the chance to change his name took my nick.. grats ncsoft... u let ppl take nicks that are in conflict.

How long i have to wait till staff read my ticket and give me the nick back????

The process for this was covered in the server merge guide:
There will be an appeals process for those players who lose a name due to griefing or name-stealing tactics. If you lose a name due to griefing, send a support ticket and we will investigate the issue. If you lose a name and you're not sure if it was through griefing or if it was a legitimate name-claim, send a support ticket so that we can investigate for you.
http://www.lineage2.com/en/news/announcements/03222016-shilen-magmeld-and-bartz-server-merge-guide.php

Support will answer tickets as they come in, but depending on the volume it may take a little while. Patience is key, but they will get to it as soon as they can.
The process for this was covered in the server merge guide:

http://www.lineage2.com/en/news/announcements/03222016-shilen-magmeld-and-bartz-server-merge-guide.php

Support will answer tickets as they come in, but depending on the volume it may take a little while. Patience is key, but they will get to it as soon as they can.

And what happens if someone do a bad use of my nick while i wait? what happens if someone mailme something while i wait???? i was the only with this nick in the 3 servers.. why u let a person with other nick differente choose a nick that already exist?????
Getting DC all the time now and can't login back to chronos. Fix it please!
And what happens if someone do a bad use of my nick while i wait? what happens if someone mailme something while i wait???? i was the only with this nick in the 3 servers.. why u let a person with other nick differente choose a nick that already exist?????

Rule breaking is tied to the account, not the character name and mail can be sent to the current name you're using while you wait for the resolution.

Getting DC all the time now and can't login back to chronos. Fix it please!

Please put in a ticket with support here - https://lineage2.zendesk.com/hc/en-us/
Rule breaking is tied to the account, not the character name and mail can be sent to the current name you're using while you wait for the resolution.



Please put in a ticket with support here - https://lineage2.zendesk.com/hc/en-us/oh let me explain it better... ppl who know my toon don't know that someone else took my name.. so i have to contact one by one and tell to them that for now im not Nahiara???? .................
Since Chaos Essence is tied to Olympiad, it's use will be restricted until Olympiad starts back up again.

Erm.. I bought a Chaos Essence on 1/4. So it will have expired when Olympiad starts again. What is the solution for this?
Erm.. I bought a Chaos Essence on 1/4. So it will have expired when Olympiad starts again. What is the solution for this?

Why did you open the box it came in if you weren't going to use it right away ? in box form there's no expiration date..
Erm.. I bought a Chaos Essence on 1/4. So it will have expired when Olympiad starts again. What is the solution for this?

Please put in a ticket with support and they will switch out your Chaos Essence for the unopened version. https://lineage2.zendesk.com/hc/en-us/
Clans who need to reset name when will get "new" name? In next week mt?
Hey guys,

I had a brainlag this morning. I was trying to log in and forgot that it's the maintanace so after the many times I got the error Login Failed. Please try again in a few minutes. (42), the code changed to (3476). Does anyone know what is this? I bought my ncoins yesterday and now I cannot play


Any help is appreciated.

P.S I've already submitted a ticket, but it takes ages.
Bro, do you even fix?

The double login starts to be really annoying. Especially now, you made a cleanup, or I just hope that you made so you can revert back the server limit to 5000 people instead of 4000. With high traffic there is a high chance to get only the background screen after choosing the server.

High chance is not like korean random 50% , but its every 4-5th attempt.
The servers are now open. If anyone has any issues, especially those involved in the server merge, please let me know here so that we can investigate.
Could you explain more about the adenas of the initial bid clan hall
Could you explain more about the adenas of the initial bid clan hall

All clans eligible for the Adena and Fame compensation have already received it.
What are the new 1ncoin items?
Oh. I cant be expected to remember the old list and compare to the new list when the old list is just updated. Can you make it more clear for the future?

If it'll make it easier to see what's been added, I can call it out specifically in the maintenance notes.
If it'll make it easier to see what's been added, I can call it out specifically in the maintenance notes.

Ya, cuz even the 12th anniversary sale isnt on the main page anymore, since there were so many announcements.
How long will tersi be up?
nice one guys.
with every maintenance you make you manage to break something.

1. i bought a kartia pass because nevit was on, but when i try to use it, i couldnt

2. i join a kartia group, we reach boss, when boss at 2% hp i bsoe so i can give the xp to my sub, i get critical error while soeing, i come back, i get back to the party, we kill boss and i get zero xp!!!

3. could you add something to this anniversay that would help everybody???
nice one guys.
with every maintenance you make you manage to break something.
2. i join a kartia group, we reach boss, when boss at 2% hp i bsoe so i can give the xp to my sub, i get critical error while soeing, i come back, i get back to the party, we kill boss and i get zero xp!!!
simillar situation here, just i got
376kk instead of 19b:)
From April 6th Maintenance:

An issue where repeated log in attempts were needed after logging in to the same account twice will be fixed.

This is not fixed as it happened to me a few times since then.
2. i join a kartia group, we reach boss, when boss at 2% hp i bsoe so i can give the xp to my subSorry, nothing personal but this makes me smile....I hate it when people do that. Lame.
Hello , i hope in new (freya server) who merged 3 server into 1 people will play litle legit pvp ...... but atm what i see is full geared scripted players move and clean the parnasus without gms admins do nothing ...... so not even 1 day cannot do your work well? Sorry but u fail and u fail hard for this day by day u loose all people from your servers u cannot support your own game and server and this is so sad and dissapoint :( sorry for my english . LF answer from gm admin team.
Hello , i hope in new (freya server) who merged 3 server into 1 people will play litle legit pvp ...... but atm what i see is full geared scripted players move and clean the parnasus without gms admins do nothing ...... so not even 1 day cannot do your work well? Sorry but u fail and u fail hard for this day by day u loose all people from your servers u cannot support your own game and server and this is so sad and dissapoint :( sorry for my english . LF answer from gm admin team.

Same thing here, i was in parmasus with my seer, new server, full of ppl there, i wasnt flag or anything, i hit someone flagged, and before i can do anything i was dead. It wasnt even 0.01s after that he targeted me and killed me. Plz do something about those who use scripts for that.
Sorry, nothing personal but this makes me smile....I hate it when people do that. Lame.

its not called lame, its called acting smart.
i keep vit, can use boosts and i lvl my sub faster than without vit.
u have lvl 100 dual? no? then shhh pls
nice one guys.
with every maintenance you make you manage to break something.

1. i bought a kartia pass because nevit was on, but when i try to use it, i couldnt

2. i join a kartia group, we reach boss, when boss at 2% hp i bsoe so i can give the xp to my sub, i get critical error while soeing, i come back, i get back to the party, we kill boss and i get zero xp!!!

3. could you add something to this anniversay that would help everybody???

Please shoot me a PM with your support ticket number so that I can have a look at these issues.

From April 6th Maintenance:



This is not fixed as it happened to me a few times since then.

Thanks for letting me know, we'll take a look.
Please shoot me a PM with your support ticket number so that I can have a look at these issues.



Thanks for letting me know, we'll take a look.
Still not reply about situation of full bot pvp groups in freya...........
Please take a look at this thread here for how to report bots - http://boards.lineage2.com/showthread.php?t=266121
Do u ever try make this ticket in l2 support team? Because if u make it u will take the same answer ....... I make 20-30 tickets in last 1 year and all have same answer and 0 happend ...... If u and your team plan not do nothing tell us for we know it ......
Please take a look at this thread here for how to report bots - http://boards.lineage2.com/showthread.php?t=266121
If you don't plan to have empty server then i sugest you to consider to skip those rules and make some research by yourself to see real situation of those "pvp" players and how they affect real players and pvp in general, of course that is my sugestion and you will do whatever you want.
its not called lame, its called acting smart.
i keep vit, can use boosts and i lvl my sub faster than without vit.
u have lvl 100 dual? no? then shhh pls
Smart, lazy, sneaky... call it what you want. And yes I do have a 100 dual btw, and no I've never done that...I play the char.
Just wanted to ask admins 2 questions, when you gonna post normal patch notes for helios update (i know that preliminary is on), and could you say when approximately helios update will be launched ? thank you for your answers :)
Will you ever fix that White assasin suit?

Just got a couple crits, 3 of those were wearing white assasin ...
Please take a look at this thread here for how to report bots - http://boards.lineage2.com/showthread.php?t=266121

I know the proper method to report bots, however I watched over 120 bots spawn at faeron village in less than 5 minutes.
Why Community Staff Members do not Accept any Private Messages lately?

Cheers,
Bennie
From April 6th Maintenance:



This is not fixed as it happened to me a few times since then.

Hey BurnCycle, are you still having this issue? If you are, can you please do the following:

Update the game and do a full file repair.
If it's still happening after that, can you please try to capture as many details as possible with what's going on and send me those details in a PM?


Good luck! Hopefully we can get this fixed for you.
Why Community Staff Members do not Accept any Private Messages lately?

Cheers,
Bennie

Hey BennieXL, sorry about that! I am the new Community Staff member which is why you couldn't message BusterCasey. I just started this week. Please feel free to message me, though!