Server Disconnects Compensation Available June 3-13

News Archive Started Last reply 47 posts
Hey everyone,

We've resolved the issue causing disconnects for players over the last 10 days. To compensate for the inconvenience, we've put together a bundle of boost items (non-tradable) on the L2 Galleria (http://store.lineage2.com/store/detail?goodsNo=227740&categoryPath=1_7). We’ll be getting the bundle out for you all today to enjoy over the weekend. This bundle will be 1 per account and available on the Galleria from June 3 through June 13.

Finally, if you used any runes during the last 2 weeks, you're welcome to contact Customer Support for reimbursement.

Thank you again for your reports and patience. Please enjoy the following bundle items:

• Drop Rate Rune 200% 7-day Pack x2
• Vitality Maintaining Potion 1hr x10
• Erupting Vitality XP Potion 1hr x10
• Mysterious Wind Scroll x10
• XP Buff 50% 1hr x10
Thank you ^_^
Thank you very much.. :) I hope this time problem solved for good
Thank you very much!:)
Thank You
Cheers folks
Thank you but....
Its just me or...I see only 10 x 50% exp bufs...only that worth from pakage.
What about instances lost due disconect and crushes...K99, Baylor,etc not mention time that we lost.
Its just not enough...my opinion!

2 weeks of non working game and you came with this?I fount this...and it mach with situation
(https://www.youtube.com/watch?v=Oz3VNC3xd9g)
Ps: What to do with that drop rune? Its unsefull...200% to what? To 0.1% chance to drop? Its another joke!

You guys...have a habit to give us what we dont need/want :)
Thank you but....
Its just me or...I see only 10 x 50% exp bufs...only that worth from pakage.
What about instances lost due disconect and crushes...K99, Baylor,etc not mention time that we lost.
Its just not enough...my opinion!

2 weeks of non working game and you came with this?I fount this...and it mach with situation
(https://www.youtube.com/watch?v=Oz3VNC3xd9g)
Ps: What to do with that drop rune? Its unsefull...200% to what? To 0.1% chance to drop? Its another joke!

You guys...have a habit to give us what we dont need/want :)

stop crying and be happy that you got atliest something more and not just tersi for 6 hours, even if you got dc in most instances you could come back in them so not to much xp loss
Well done guys! Thanks... much appreciated! I'm tucking this stuff away to use when we get the update. I'm on a hiatus at the moment due to pain in my right hand and fingers, most likely due to repetitive movement. Ugg... it sucks getting old.
Thank you but....
Its just me or...I see only 10 x 50% exp bufs...only that worth from pakage.
What about instances lost due disconect and crushes...K99, Baylor,etc not mention time that we lost.
Its just not enough...my opinion!

2 weeks of non working game and you came with this?I fount this...and it mach with situation
(https://www.youtube.com/watch?v=Oz3VNC3xd9g)
Ps: What to do with that drop rune? Its unsefull...200% to what? To 0.1% chance to drop? Its another joke!

You guys...have a habit to give us what we dont need/want :)

Omg bro, they gave you stuff that worths more than 50euro in game and you still complain? They said that if you had xp runes or something they 'll give you new.

Don't be greedy and admit for once that this guys over there tried to please they community at least for one time!
Omg bro, they gave you stuff that worths more than 50euro in game and you still complain? They said that if you had xp runes or something they 'll give you new.

Don't be greedy and admit for once that this guys over there tried to please they community at least for one time!

i agree with you
Thank you Very Much !
Thanks Guys!Cheers!
Thank you
Thank you.
thank you :)
Omg bro, they gave you stuff that worths more than 50euro in game and you still complain? They said that if you had xp runes or something they 'll give you new.

Don't be greedy and admit for once that this guys over there tried to please they community at least for one time!

Im not greedy lol...its not about item worth in $....
Its about how usefull they are, they can give me 1000 $ item...in my eyes wont worth anything if do not compensate what i lost :)

We all lost time and exp...i was expecting a server 100% exp/sp for 1 week event+tersi+angel cat...
I think in $$$ its less than we got....but more usefull :)
I am actually still receiving disconnects when I have 2 clients open. At least 1 of them will DC. Dunno how long it takes, but its probably if minimized >30minutes.
Thanks You :) Nice Job !!!!

The compensation Bundle is Awesome :)
This is happening with Ncsoft atm

Hello i have lost most of the use of 2 runes 1-95 200% 7 days.
name char is Countercrit, i buy for her 8k nc coins in Aphril .
In the oficial Forum Juji says who lost runes can send suport ticket
BUT the char will be 95 ...
its posible to exchange for 2 runes 1-99 200% 7 days?
Submited ticket.

4 June.

2days later.
All my tickets cleaned.

Im clueless


I have send mail to Congero days ago, nothing.
Atm im lvl 99 18% .... long compensation ever.
Hey everyone,

Finally, if you used any runes during the last 2 weeks, you're welcome to contact Customer Support for reimbursement.

Thank you again for your reports and patience. Please enjoy the following bundle items:



First nobody of us who lost runes wanted to make XP with stupid save Vit (need to buy Freyas , more lost of adena) and idiotic buff 50% 3minutes. Example i could buy bunch of Freya scrols, for what reason? ok XP well i dont like to click everytime the **** rb die and save vit for multiple reasons NO TIME fo DM in instances i just dont want , so i buy NC coins got my **** runes and i lost 2 weeks of it because ur failure company,

AND NOW when i make the ticket you just DELETED. what the *** is going on in this company? take care to delete post i already screenshoted.
Contact me by PM im tired to QQ for an issue you should care more than I, not viceversa wtf.

http://i.imgur.com/GVCiAnK.png <----AWESOME LAZY PPL rolf
Ticket deleted second time, willbe a third?
Hey everyone,

We've resolved the issue causing disconnects for players over the last 10 days. To compensate for the inconvenience, we've put together a bundle of boost items (non-tradable) on the L2 Galleria (http://store.lineage2.com/store/detail?goodsNo=227740&categoryPath=1_7). We’ll be getting the bundle out for you all today to enjoy over the weekend. This bundle will be 1 per account and available on the Galleria from June 3 through June 13.

Finally, if you used any runes during the last 2 weeks, you're welcome to contact Customer Support for reimbursement.

Thank you again for your reports and patience. Please enjoy the following bundle items:

• Drop Rate Rune 200% 7-day Pack x2
• Vitality Maintaining Potion 1hr x10
• Erupting Vitality XP Potion 1hr x10
• Mysterious Wind Scroll x10
• XP Buff 50% 1hr x10


GMs, please extend XP Boost 50% for 1 more week plis :D or give 100% boost would be great :cool:
how we can contact customer support? cause i waste exp runes and lot of kartias...
Yes, 50% should be longer, even to new update! many ppl start playing beacuse of this event, ppl have motivation to log... w.o this 50% exp is wasting time... think about it and keep ppl busy till helios :P

Juji, Juji, Juji, pls pls pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeee
how we can contact customer support? cause i waste exp runes and lot of kartias...

http://i.imgur.com/1oUfrdm.png

one MORE week of lost runes.
failure after fail, again and again and again
Even reimbursement fails awesome, at least this time my forum account not baned xd
GMs, please extend XP Boost 50% for 1 more week plis :D or give 100% boost would be great :cool:

Yes, 50% should be longer, even to new update! many ppl start playing beacuse of this event, ppl have motivation to log... w.o this 50% exp is wasting time... think about it and keep ppl busy till helios :P

Juji, Juji, Juji, pls pls pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeee



http://prodstatics3azcdn1.purewow.com/images/articles/2014_11/yesplease.jpg
GM Bret (Lineage 2)
Jun 8, 09:23 PDT
Hello,

Thank you for your update.

After reviewing your concern and according to our logs, we found that you only used a XP Rune II (Lv. 1-95) 100% and not 200%. However, we are pleased to let you know that we have restored the XP Rune II (Lv. 1-95) 100% Pack (7-day) back to your character. It might take 24 hours for the item to arrive in your character inventory.

Hope this clarifies your concern and thank you for your understanding. Please let us know if you have any other concern.

Regards,
GM Bret
NCSOFT Support Team



pffff doesnt works anymore im not even 95 in the dual class
pffff doesnt works anymore im not even 95 in the dual class
You are one hard to satisfy little boy, aren't ya. Your poor mother.
Tell me your address, I'll send her a nice big can of whip a s s.
That'll teach ya.
Disconnects are back? I've been disconnected twice in the past 15 minutes. (Chronos)
I have been disconnecting as well. I shouted in world chat and other people are having the same issue.
WTF??? DC event back?
WTF??? DC event back?

DDoS
DDoS

Wtf? Is this for real? I thought we play on an official server not on a private to get ddos attack...
Wtf? Is this for real? I thought we play on an official server not on a private to get ddos attack...

Being an official server does not give them superpowers to prevent ddos.
Some time ago(2015 or 2014) lizards put down NC west servers for 1-2 days, as far as i remember.

This April they put down other games too.

http://i.imgur.com/xRqOQz6.jpg
most likely some zR emo's who are upset.. btw hope NCWest does realize that a ddos attack or the like is something that may happen when you take away an easy profit from a bunch of professional Russian hackers..
most likely some zR emo's who are upset.. btw hope NCWest does realize that a ddos attack or the like is something that may happen when you take away an easy profit from a bunch of professional Russian hackers..

My thoughts exactly. I feel better about the chance of anti bot working now.
Think the issue was mainly with european players. I had the issues but got it working properly a few minutes ago.
Think the issue was mainly with european players. I had the issues but got it working properly a few minutes ago.

the website went down as well. For a few minutes, I kept getting DNS errors when I went to lineage2.com.
You are one hard to satisfy little boy, aren't ya. Your poor mother.
Tell me your address, I'll send her a nice big can of whip a s s.
That'll teach ya.

Compensations are for the massive DCs not for runes
Conguero wroted about lost runes we must QQ to suport
and suport wasnt even working well.
at the day 9 June istill get not back any kind of Rune and im lvl 99 30%.
They just too slow and i PAY for a Rune i didnt USE, simple as that give money back or similar Rune.
I'm running out of pop corn, gotta restock. This is getting hilarious.