First of all im sorry if i post in wrong place, but realy need to contact Neutron- only one can help solving this problem:
7 days ago , Apr 17-2017 my account crashed when i was in server Freya, and then could not log into Freya again. I can log and play in Chronos, Naia,Zaken but not Freya. Everytime my account crash, have 1 Crash Repport Window appear:
To GM, i have used 3 different computers, so i do not think it's my computer problem. All other computer i log in same. I even try to go to my brother's house and used his comptuter and it still the same.
For that i really think it's a game problem, Item Data mess up following what Crash Repport Window tells us.
I made repport ticket -request (11795539) Apr 17, 2017 - to NCSOFT Support Team with full details of my problem. After 7 days with about 30 mails between us , they let me checking around my PC, my connection......but today Apr 23-2017 they send me a Mail that said they r sorry but can not help me anymore.......:
Ryuuhei (Lineage 2)
Apr 23, 04:59 PDT
Hi there,
We’re sorry to hear that we haven’t been able to help you reach a resolution for the issue you've been experiencing. At this point, we have gone through all the resources and suggestions at our disposal. We regret that we are unable to continue troubleshooting this issue with you. We recommend that you contact your ISP or local professional for further assistance.
Again, I am sorry that we cannot help you further, but if you have any other questions, please let us know.
Regards,
Ryuuhei
NCSOFT Support Team
THis mail make me be indignant. I want contact to Neutron. Please PM me i will provide all details about this issue to you. Only Neutron can help
On the last note before i got the crash i was changing the armor r99 option from recovery to magic, i think it from that it create the error. Neutron Please contact then log in my account and delete the gloves and i think the problem will resolve ----thank you
My account can be logged in other server like Chronos, Naia ,Zaken, but not Freya.
Every time i log in Freya it give me a error message and a Crash Report Window show details about item data mess up.
I have tried 3 other computer and it's still the same.
I have tried another Internet connection Wifi from my neibough or using 3G and it's still the same.
I even try to go to my brother's house using his PC and Laptop, it's still the same.
So i really dont think it's a computer problem. It is a game issue.
Please help me resolve this issue.
Tell them to move your character to a different area. It used to be a common issue in places like the Forest of Mirrors. You wouldn't be able to log in until you were in a different place.
So wherever you crashed, just have them reset you somewhere else. Try somewhere like gludin or something (since pretty empty).
Do you in moment when you got crash used teleport or was in some instance zone?
As @Asynja say this is common issue when char log off in "middle of nowhere", ask then to teleport in next town/village and 99.99% your problem will get magic fix.
Do you in moment when you got crash used teleport or was in some instance zone?
As @Asynja say this is common issue when char log off in "middle of nowhere", ask then to teleport in next town/village and 99.99% your problem will get magic fix.
I was standing in front of BlackSmith NPC Rune, changing option for my Glove from Recovery to Magic. When i press buton, game crash...............
First of all im sorry if i post in wrong place, but realy need to contact Neutron- only one can help solving this problem:
7 days ago , Apr 17-2017 my account crashed when i was in server Freya, and then could not log into Freya again. I can log and play in Chronos, Naia,Zaken but not Freya. Everytime my account crash, have 1 Crash Repport Window appear:
To GM, i have used 3 different computers, so i do not think it's my computer problem. All other computer i log in same. I even try to go to my brother's house and used his comptuter and it still the same.
For that i really think it's a game problem, Item Data mess up following what Crash Repport Window tells us.
I made repport ticket -request (11795539) Apr 17, 2017 - to NCSOFT Support Team with full details of my problem. After 7 days with about 30 mails between us , they let me checking around my PC, my connection......but today Apr 23-2017 they send me a Mail that said they r sorry but can not help me anymore.......:
Ryuuhei (Lineage 2)
Apr 23, 04:59 PDT
Hi there,
We’re sorry to hear that we haven’t been able to help you reach a resolution for the issue you've been experiencing. At this point, we have gone through all the resources and suggestions at our disposal. We regret that we are unable to continue troubleshooting this issue with you. We recommend that you contact your ISP or local professional for further assistance.
Again, I am sorry that we cannot help you further, but if you have any other questions, please let us know.
Regards,
Ryuuhei
NCSOFT Support Team
THis mail make me be indignant. I want contact to Neutron. Please PM me i will provide all details about this issue to you. Only Neutron can help
On the last note before i got the crash i was changing the armor r99 option from recovery to magic, i think it from that it create the error. Neutron Please contact then log in my account and delete the gloves and i think the problem will resolve ----thank you
Neutron is not a private support, but the producer, contact support again and ask them to relocate your character and remove the item involved. Note that the item may not be subject to a refund.
Neutron is not a private support, but the producer, contact support again and ask them to relocate your character and remove the item involved. Note that the item may not be subject to a refund.
Yesterday after last mail NCSOFT Support team sent me, i reply to them many times but no respond. How can i do and what can i do now?
Are they useless or no responsibility? I dont know.
I only know Neutron Producer he can intervene ingame. If its not Neutron now, I dont see any one can help me.
LF help to contact Neutron.
Thank you
From yesterday till now, nearly 20 hours pass by, i've sent NCSOFT Support team 4 mails in total but not have any reply at all. So dissapointed.
I want to play, what can i do? Who can help me???
Yesterday was Sunday. Wait until everybody gets into the office this morning California time, then give it another day or two, and if you are still not satisfied with the service this company provides, simply move on and find some other leisure activity :)
It looks like new gloves you got equipped cause the problem. Tell a friend to login your character and unequip all of your items. I think then you will be possible to log into your account.
It looks like new gloves you got equipped cause the problem. Tell a friend to login your character and unequip all of your items. I think then you will be possible to log into your account.
No one and no place can log my acc into Freya.
I have tried 3 other computers and it's still the same.
I have tried 2 another Internet connections : Wifi from my neibough or using 3G and it's still the same.
I even try to go to my brother's house using his PC and Laptop, it's still the same.
Its not my internet problem or my computer problem. Its ncsoft issue. It is a game's data issue.
It looks like new gloves you got equipped cause the problem. Tell a friend to login your character and unequip all of your items. I think then you will be possible to log into your account.
If can not log in server Freya, how can unequip my items...........
Sad
you have problem to log ID or ID is ok but you just not may pick freya server after from list?
IF ID is ok, do you have problem to pick other servers or create new char in that ID?
I still believe the if you ask NC to teleport char in near town will fix problem. From other hand when happen this bag? I mean did this maybe happen before MT or some server down. Did you get log off in other chars in that time (if you have online) and that stufs?
you have problem to log ID or ID is ok but you just not may pick freya server after from list?
IF ID is ok, do you have problem to pick other servers or create new char in that ID?
I still believe the if you ask NC to teleport char in near town will fix problem. From other hand when happen this bag? I mean did this maybe happen before MT or some server down. Did you get log off in other chars in that time (if you have online) and that stufs?
My account can be logged in other server like Chronos, Naia ,Zaken, but not Freya.
Every time i log in Freya it give me a error message and a Crash Report Window show details about item data mess up.
Before i got the crash i was changing the armor r99 option from recovery to magic, i think it from that it create the error. I was standing at front of Black Smith NPC at Rune, when i press button, game crash.
Thank NCSOFT support team, yesterday 25/04/2017 they removed my gloves away and problem is solved, littlebit too late but still OK.
Now i can play game without any issue. Thanks.