Ongoing DDoS Service Impact - Retail Forum Archives

Hime Nov 6, 2017, 6:44 PM #1

Hello all,

We’re aware of ongoing distributed denial of service attacks directed at our games and are working to mitigate them. If you’ve been experiencing connection drops or sporadic high latency, please know that we’re closely watching the situation and reducing game service impact as much as possible. We'll be posting updates on the @L2andAionOps (https://twitter.com/l2andaionops) account on this and any other service impacting issues.

If you’re experiencing connection or latency issues which you believe to be outside of these attacks, we ask that you please submit a support ticket so we can collect additional information.

We appreciate your understanding and patience.

Draecke Nov 6, 2017, 7:00 PM #2

it's been almost a week now so hope you guys really do try to fix things and not hoping it will go away on it's own..

RighteousAvenger Nov 6, 2017, 7:27 PM #3

Welcome back, Hime! Now maybe we'll get some communication from you folks.

Hime Nov 6, 2017, 8:36 PM #4

Welcome back, Hime! Now maybe we'll get some communication from you folks.

Thanks! I was really hoping everything was business as usual while I was out but that was not the case. :( Hmm, I thought we had a dev tracker on this forum, but I guess we don't. :confused: That's okay, we'll have one on the new forums and you'll be able to find all staff posts with more ease.

Gabe Nov 6, 2017, 11:40 PM #5

Are the new forums going to coincide with either salvation launch or classic announcement?

When are we going to see NCWest step up and offer the full Lineage 2 experience in North America?

whosjohnny Nov 7, 2017, 1:35 AM #6

--- I moved my post to here from a dead thread ---
@Hime

DDOS attack is no excuse because with NcSoft caliber financial revenue for Lineage2 and other NC Titles, DDOS can be planned in advance and be prevented. I worked professionally in the network industry @CCIE level for over 20 years and Best Practice is to have a mock DDOS attack once every 2 weeks. Please let me know if future plans are in place to minimize the effect of future DDOS attacks. While we are on this subject of High Availability, make sure you use VMotion or the latest VM technology to minimize server downtime whenever there is. Always plan and use Best Practices when implementing and review and update your technology every 2-3 years in your weaker areas. Weekly planned server reset can be aggressively shortened with latest technology in SSD, Xeon v4 much improved memory-cpu-storage high bandwidth bus technology.

If you look at my creation of this account, you know I’ve been a long time loyal customer. I have spent money on Lineage2 for 14 years across multiple accounts. Please take my recommendation seriously as mutual respect for your customer is a win-win for all parties. Others have spent far more than me I am sure but it’s not a competition here but for whatever it’s worth, I know I am not alone.

Also noteworthy is the lack of Lineag2.com announcement regarding DDOS attack. We're use to see server maintenance as you guys are good doing that in the past but network connectivity updates do also need to be on the Lineage2.com website so customers know you're aware and working toward a solution. What do you think?

I can only hope but reality is everything comes down to budget. Ask for more budget if that’s what it takes to make a case for ROI and customer satisfaction are key to retention and growth. Do say nothing or avoid this post to translate that this is a game where owners do not care so I can also make plans for Exit Strategy.

Respectfully,
GhostInTheShell (Kannouteki)

KKKm Nov 7, 2017, 2:53 AM #7

As a player truth I don’t care from we’re ddos comming from . Every now and then there are ddos in this game . So my question is why nc does nothing about it ? Or what they do is not enough . It’s been a week now i can’t enjoy the game and same freezes happened to siege , oly . Nc knows the biggest events in game and does nothing to stop ddos . The nc support is good when you make a ticket or smithing . But when it comes to quality game this is not quality . My friends before they log they ask so you lag ? I’m like yes . - ok nvm cya tomorrow I go play smithing elce . We want to play l2 and we care about the game why nc does nothing as return . We don’t ask Mutch . Just to play the game with quality .

MashaWithoutBear Nov 7, 2017, 3:15 AM #8

Hello. I bought heine baits with my real money, a ton of them, but I'm beeing dc/ed with all of my toons (3 toons) every 2 minutes.
In just 1 hour I'm loosing 150 baits= $ 1.50 x hour.

If you aren't able to fix the problem, please, shut down the servers untill someone returns from his holidays.

Thank you

Skylarking Nov 7, 2017, 5:59 AM #9

hello there!
eta on the salvation please

Devoid Nov 7, 2017, 6:15 AM #10

hello there!
eta on the salvation please

Fall 2018

ExplozioN25 Nov 7, 2017, 8:05 AM #11

Salvation "COMING SOON".

A week and nothing has changed, LAG Continues. For an abandoned boat like Lineage, everything remains normal for me. :D :D :D

Chaosti Nov 7, 2017, 8:12 AM #12

Salvation "COMING SOON".

A week and nothing has changed, LAG Continues. For an abandoned boat like Lineage, everything remains normal for me. :D :D :D

Actually no, I've been playing for 3 hours so far today with zero lag.

ArthurR Nov 7, 2017, 8:31 AM #13

Ddos attack is very costly for the attacker, so they can not be eternal

ExplozioN25 Nov 7, 2017, 8:45 AM #14

actually no, i've been playing for 3 hours so far today with zero lag.

good to you! :)

KKKm Nov 7, 2017, 8:50 AM #15

Dragon weapon event can protect server for a few months . So plz bring it

MotorHead Nov 7, 2017, 8:54 AM #16

red libra event pleasse +
compensation pack for full lag and dc for more of 2 weeks lol..

Oeste Nov 7, 2017, 9:36 AM #17

Actually no, I've been playing for 3 hours so far today with zero lag.

+ on this, I was lagging like everyone else the past few days but last night I was on for 4+ hours with no issues or disconnections, so it seems lag is gone for the time being.

dustpagII Nov 7, 2017, 12:17 PM #18

pls fix this problem!!! Game is unplayable...

Hime Nov 7, 2017, 12:30 PM #19

Hello. I bought heine baits with my real money, a ton of them, but I'm beeing dc/ed with all of my toons (3 toons) every 2 minutes.
In just 1 hour I'm loosing 150 baits= $ 1.50 x hour.

If you aren't able to fix the problem, please, shut down the servers untill someone returns from his holidays.

Thank you

MashaWithoutBear, please submit a ticket regarding your purchased items affected by the issue.

The issue isn't simply a simple issue. Our engineers are working around the clock to mitigate the attacks, which unfortunately translate into moments of lag or disconnect. The attacks impacts are reduced, but not eliminated.

RighteousAvenger Nov 7, 2017, 2:32 PM #20

I've definitely seem the fruits of your labors. The lags and d/cs have not been eliminated but they have been greatly reduced. Please keep after it until you have it fully under control. And thanks very much fro communicating.

MashaWithoutBear Nov 8, 2017, 7:44 AM #21

I've definitely seem the fruits of your labors. The lags and d/cs have not been eliminated but they have been greatly reduced. Please keep after it until you have it fully under control. And thanks very much fro communicating.

Oh really?
I had to wait 20 minutes just to log in here.
In game I can't even move my toons.
Thank you NCWest for this lagging experience. Even if someone would try to copy this ongoing (more than 1 week) situation and to do the same he won't be, never ever, able to do that.

I bet paying NCWest with my own real money for 100.000 heine baits should be considered as "a method of obtaining currency that feels exceptionally rewarding for the effort required", so ban me please because I'm so stupid to give my real money to NCWest & to pay your salary.

Are you thinking about selling lag in the L2store on the next event by any chance ?

I have opened 2 4games clients just to check and I have never lagged once.

Do me a favor. Push on the rear of your brain. A Black Hat ddossed a server only to ask for real money or he will continue to ddoss it.
The maximum NCWest will pay to the black hat is an hour angel cat's buff. Really?

Thank you.

WhasD Nov 8, 2017, 2:24 PM #22

LOL no compensation or server XP boost for the nearly 1 WEEK (6 days) of DDOS making the game unplayable?

LOL

NCSOFT cares.

thankyouforasking Nov 8, 2017, 2:39 PM #23

I've been trying to cut my addiction, but now NC is helping. After 20+ years hooked on Lin and L2, the game is toooo frustrating to even log in. I've been blown out of CoC, finished a long K99 only to d/c after ending boss and not getting credit. I can't even use a lvl 5 master fishing rod w/o dc.
Pffft. NCSoft is NOT putting enough resources into resolving this.
My shrink will be happy, though. :p

nardis1988 Nov 9, 2017, 7:50 AM #24

Do we contact support for losing 7 day runes? Or will it be the standard "you earned some xp during the usage, so we cant refund, blah blah"

Devoid Nov 9, 2017, 9:45 AM #25

Okay, I can confirm. DDoS is as bad as usual. Mass DCs and otherwise impossible to stay logged in.

Skylarking Nov 9, 2017, 9:48 AM #26

LOL no compensation or server XP boost for the nearly 1 WEEK (6 days) of DDOS making the game unplayable?

LOL

NCSOFT cares.

this

NviX Nov 9, 2017, 11:00 AM #27

Do we contact support for losing 7 day runes? Or will it be the standard "you earned some xp during the usage, so we cant refund, blah blah"

Read Hime post in last maintenance thread.

thombgun2 Nov 9, 2017, 2:08 PM #28

Confirming that issues still remain, 30 minutes of instance 3 lag spikes with 3 dc's given up on trying now

Hime Nov 9, 2017, 2:41 PM #29

Confirming that issues still remain, 30 minutes of instance 3 lag spikes with 3 dc's given up on trying now

We are seeing the attacks start up again. Our engineers are on the issue and will work to mitigate the effects. There will be lag spikes when it starts up and hopefully the disconnections will be reduced.

SKYWAY Nov 9, 2017, 8:31 PM #30

Hello all,

We’re aware of ongoing distributed denial of service attacks directed at our games and are working to mitigate them. If you’ve been experiencing connection drops or sporadic high latency, please know that we’re closely watching the situation and reducing game service impact as much as possible. We'll be posting updates on the @L2andAionOps (https://twitter.com/l2andaionops) account on this and any other service impacting issues.

If you’re experiencing connection or latency issues which you believe to be outside of these attacks, we ask that you please submit a support ticket so we can collect additional information.

We appreciate your understanding and patience.

buy new firewall :D

bcn1531 Nov 12, 2017, 3:25 PM #31

FIX THE FAKING LAG... lot of countrys still suffering LAG!!!!!!!

Oeste Nov 14, 2017, 8:43 PM #32

And today on L2:

Scene 1: Sign to CoC
Scene 2: Get Moved to CoC Arena
Scene 3: Defeat sign and timer at 4 minutes

The name of the play: The Lag Strikes Back
Based on a True Story....