All game servers will be down for maintenance beginning Wednesday, November 15, 2017 at 4am PST / 6am CST / 7am EST / 1200 GMT (https://www.worldtimebuddy.com/?qm=1&lid=8,6,5,0&h=8&date=2017-11-15&sln=4-8) and ending at approximately 7:45am PST / 9:45am CST / 10:45am EST / 1545 GMT. Estimated downtime is 3 hours and 45 minutes .
With this maintenance:
Standard database maintenance and application restarts will be performed.
The option to disband a clan will be temporarily unavailable until Lineage II: Salvation - First chapter expansion is released. Requests to disband a clan placed before 11/15 maintenance will be processed as normal.
An issue where certain Ancient Kingdom Cloak Skill cool down did not reset as intended will be fixed.
Other updates and reminders:
Heine Fishing Expedition will end.
Account management, new account creation, and NCoin purchasing will also be unavailable until 7 AM PST/9 AM CST.
If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the Lineage II forum (http://boards.lineage2.com/). We also encourage you to follow @L2andAionOps (https://twitter.com/L2andAionOps) for maintenance and server status updates.
All game servers will be down for maintenance beginning Wednesday, November 15, 2017 at 4am PST / 6am CST / 7am EST / 1200 GMT (https://www.worldtimebuddy.com/?qm=1&lid=8,6,5,0&h=8&date=2017-11-15&sln=4-8) and ending at approximately 7:45am PST / 9:45am CST / 10:45am EST / 1545 GMT. Estimated downtime is 3 hours and 45 minutes .
With this maintenance:
Standard database maintenance and application restarts will be performed.
The option to disband a clan will be temporarily unavailable until Lineage II: Salvation - First chapter expansion is released. Requests to disband a clan placed before 11/15 maintenance will be processed as normal.
An issue where certain Ancient Kingdom Cloak Skill cool down did not reset as intended will be fixed.
Other updates and reminders:
Heine Fishing Expedition will end.
Account management, new account creation, and NCoin purchasing will also be unavailable until 7 AM PST/9 AM CST.
If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the Lineage II forum (http://boards.lineage2.com/). We also encourage you to follow @L2andAionOps (https://twitter.com/L2andAionOps) for maintenance and server status updates.
Alien Invasion Returns canceletd? or you just forget to post here?
Update log below. I cant send it too.
<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200
<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 63
Number Of Processor : 6
Processor Type : 8664
Processor Level : 16
Processor Revision : 2560
Processor Speed : 3211 MHz
<< Memory >>
61% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1952 MB
<< Disk Storage >>
Drive Name : C:\
Volume Name : SISTEMA
Total Byte : 97.12 GB
Used Byte : 91.12 GB
Available Byte : 6.00 GB
Drive Name : D:\
Volume Name : DADOS_SSD
Total Byte : 140.82 GB
Used Byte : 139.14 GB
Available Byte : 1.68 GB
Drive Name : E:\
Volume Name : STORAGE_SATA3_1
Total Byte : 931.51 GB
Used Byte : 924.49 GB
Available Byte : 7.03 GB
Drive Name : F:\
Volume Name : STORAGE_SATA3_2
Total Byte : 931.51 GB
Used Byte : 930.19 GB
Available Byte : 1.32 GB
<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 152.50.139.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 120.70.139.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 56.73.139.0
Repository Server
(1)
Name : lineage2.patcher.ncsoft.com
Address : 240.79.139.0
(2)
Name : lineage2.patcher.ncsoft.com
Address : 160.80.139.0
(3)
Name : lineage2.patcher.ncsoft.com
Address : 152.125.139.0
DNS Server
Address: 208.67.222.222
Mask : 255.255.255.255
Address: 208.67.220.220
Mask : 255.255.255.255
<< FileInfoFile Hash Value >>
File Name : FileInfoMap_LINEAGE2_126.dat.zip
Hash Value : 0000000000000000000000000000000000000000
File Name : FileInfoMap_LINEAGE2_126.dat
Hash Value : 0000000000000000000000000000000000000000
<< Error Message >>
[Update Error] Cannot download file.
Please restart the Launcher. If this problem persists, contact Customer Support at htt
All game servers will be down for maintenance beginning Wednesday, November 15, 2017 at 4am PST / 6am CST / 7am EST / 1200 GMT (https://www.worldtimebuddy.com/?qm=1&lid=8,6,5,0&h=8&date=2017-11-15&sln=4-8) and ending at approximately 7:45am PST / 9:45am CST / 10:45am EST / 1545 GMT. Estimated downtime is 3 hours and 45 minutes .
With this maintenance:
Standard database maintenance and application restarts will be performed.
The option to disband a clan will be temporarily unavailable until Lineage II: Salvation - First chapter expansion is released. Requests to disband a clan placed before 11/15 maintenance will be processed as normal.
An issue where certain Ancient Kingdom Cloak Skill cool down did not reset as intended will be fixed.
Other updates and reminders:
Heine Fishing Expedition will end.
Account management, new account creation, and NCoin purchasing will also be unavailable until 7 AM PST/9 AM CST.
If you have any questions about the changes taking place during tomorrow's maintenance, please feel free to post them on the Lineage II forum (http://boards.lineage2.com/). We also encourage you to follow @L2andAionOps (https://twitter.com/L2andAionOps) for maintenance and server status updates.
The game is not opening in my PC... toons of problems these days with laggggggg, logging in, what is happening??????.... I´m watching 3k+ people online, why is not opening in my computer?
<< dns query >>
update server
(1)
name : Updater.nclauncher.ncsoft.com
address : 8.176.50.0
(2)
name : Updater.nclauncher.ncsoft.com
address : 8.177.50.0
(3)
name : Updater.nclauncher.ncsoft.com
address : 8.165.50.0
repository server
(1)
name : Lineage2.patcher.ncsoft.com
address : 16.126.52.0
(2)
name : Lineage2.patcher.ncsoft.com
address : 152.125.52.0
(3)
name : Lineage2.patcher.ncsoft.com
address : 160.117.52.0
<< fileinfofile hash value >>
file name : Fileinfomap_lineage2_126.dat.zip
hash value : 0000000000000000000000000000000000000000
file name : Fileinfomap_lineage2_126.dat
hash value : 0000000000000000000000000000000000000000
<< error message >>
[update error] cannot download file.
Please restart the launcher. If this problem persists, contact customer support ....
Hey folks, if you're having issues patching, can you please contact Customer Support? If you've done that already, can you please post your ticket# so I can track it as well?
Also, when you launch L2 today, there will be a small patch. The patch addresses a few localization typos. If you're currently in game and have not patched up yet, it will not affect your game play and it will patch the next time you relog.
Hey folks, if you're having issues patching, can you please contact Customer Support? If you've done that already, can you please post your ticket# so I can track it as well?
Also, when you launch L2 today, there will be a small patch. The patch addresses a few localization typos. If you're currently in game and have not patched up yet, it will not affect your game play and it will patch the next time you relog.
how about if 2 client online and 1 dced, and client updated, still not affect the 1 it was still online?
Hime, what with the death of MXM (http://www.playmxm.com/en/news/mxm-says-farewell), would there be a chance to move Juji back to Lineage 2? He was the best Producer we ever had. Even though Neutron is also doing a great job, if we had two specialists working on the game, that would significantly improve the service quality. Juji could for example re-activate his test laboratory (http://boards.lineage2.com/forumdisplay.php?f=263) :)
Hime, what with the death of MXM (http://www.playmxm.com/en/news/mxm-says-farewell), would there be a chance to move Juji back to Lineage 2? He was the best Producer we ever had. Even though Neutron is also doing a great job, if we had two specialists working on the game, that would significantly improve the service quality. Juji could for example re-activate his test laboratory (http://boards.lineage2.com/forumdisplay.php?f=263) :)
While Juji hasn't actively worked on L2 since his transition, we still ask for his opinions on certain matters. There are definitely (good) plans for Juji, but none I can comment on just yet.
...you can expect to see a new preview arrive in the coming days to detail the next major event on the schedule...
...Our hope is to have the next preview for you in the coming days...
We are not ready to release any information about the update at this time.Dear Diary,
It has been 38+ days since we were promised news on the Salvation update...
What Conguero said was in reference to in-game events like Hungry Horse, Alien Invasion, etc. We don't call content expansions events.Touche, sir. But now that we're on the subject, would you like to post Salvation patch notes? :D
Hey folks, if you're having issues patching, can you please contact Customer Support? If you've done that already, can you please post your ticket# so I can track it as well?
Also, when you launch L2 today, there will be a small patch. The patch addresses a few localization typos. If you're currently in game and have not patched up yet, it will not affect your game play and it will patch the next time you relog.
Request #15589274
Second day that I cannot log ingame because nprotect.lineage2.com and lineage2.patcher.ncsoft.com are down(cmd ping results in failure)
After the last maintenance i am getting GameGuard error 380... never had it before!
I have a ticket going on with the support. They replied 5 times already with one "possible"solution to the problem in each reply.
Nothing worked so far...
Any one really know what can fix it so that i can log in again?
For me it appears NCsoft suport team is clueless to some errors so maybe one player can help me out.
After the last maintenance i am getting GameGuard error 380... never had it before!
I have a ticket going on with the support. They replied 5 times already with one "possible"solution to the problem in each reply.
Nothing worked so far...
Any one really know what can fix it so that i can log in again?
For me it appears NCsoft suport team is clueless to some errors so maybe one player can help me out.
same here. Also they always ask us to send a ticked to their "support", and I am still waiting.
If you are brazilian and use NET Virtua as ISP, looks like its their DNS problem that can't find nprotect/patcher servers (other ISP's are working like usual). Last year when Virtua f'd up we could change DNS and it would work, but this time even if you change DNS servers it fails to connect, even Twitch is constantly buffering on low quality. I opened a repair protocol with Virtua thru their twitter, let's see if they can fix this fast (press X for doubt).
Open a ticket with Virtua too so they see it's affecting more people.
PT-BR:
Virtua cagando denovo com o DNS, mesmo se forçar troca não funciona dessa vez. Eu abri ticket com eles mas não sei quanto tempo vão demorar pra descobrir qual o erro. Abram ticket também quem tem virtua, quem sabe com mais pessoas reclamando eles arrumam mais rapido.
Same problem here. I don't believe is NET who need to fix it Fumaca, last weekend I had the same problem and NC made a patch and all solved till this weekend again.
Maybe they are trying to fix server lag and that's causing our error.
Let's hope they fix asap this time, I want to play ;;
erro 380 não atualiza não baixa o laucher não abre o jogo....net virtual ,warcraft, PUBG, GTA V ....todos funcionam normalmente somento o l2 com problema.
Same problem here. I don't believe is NET who need to fix it Fumaca, last weekend I had the same problem and NC made a patch and all solved till this weekend again.
Maybe they are trying to fix server lag and that's causing our error.
Let's hope they fix asap this time, I want to play ;;
I just got a phone call from Virtua, it IS a problem with the route between virtua and ncsoft (latest update changed them). She said they already know this problem but have no estimated date to fix it (yay).
PT-BR:
Sim o problema somente esta ocorrendo com a NET, eles sabem que ta com pau somente com eles ja q as outras operadoras não tem esse problema, a moça disse q não tem nada que ela possa fazer, que o TI dos datacenters ja foram informados e estão tentando arrumar. Ela tbm disse que não teve como me dar uma data para que volte a normalizar.
PS: Continuem reclamando com eles, com mais gente reclamando eles vao ter q dar um jeito logo :p
Im not sure if problem is NET ISP provider or some block by NCSoft to Brazil connections. Btw i opened a suport ticket here and other in Brazil NET provider.
The support here cant understand that the problem is not only me, they always ask to check my pc but i know the problem is not my pc. Last response to support:
"Hi Jhaz, ty for ur reply, but i think you not understanding what im saying, the problem is not my pc, the problem is that me and more than 100 Brazil lineage players cant connect to addresses lineage2.patcher.ncsoft.com and nprotect.lineage2.com, this 2 addresses are blocking connections from Brazil. So if we cant connect to that addresses gameguard not permit we log in, giving a 380 error code. Lot of people are with this problem here in brazil. Im sending a picture of cmd ping to u see that we are being blocked by this addresses."
So 2 days without log in and we dont know who is doing this mess.
Im not sure if problem is NET ISP provider or some block by NCSoft to Brazil connections. Btw i opened a suport ticket here and other in Brazil NET provider.
The support here cant understand that the problem is not only me, they always ask to check my pc but i know the problem is not my pc. Last response to support:
"Hi Jhaz, ty for ur reply, but i think you not understanding what im saying, the problem is not my pc, the problem is that me and more than 100 Brazil lineage players cant connect to addresses lineage2.patcher.ncsoft.com and nprotect.lineage2.com, this 2 addresses are blocking connections from Brazil. So if we cant connect to that addresses gameguard not permit we log in, giving a 380 error code. Lot of people are with this problem here in brazil. Im sending a picture of cmd ping to u see that we are being blocked by this addresses."
So 2 days without log in and we dont know who is doing this mess.
Either NCWest rollback on the nprotect/patcher route in Brazil (pinging those servers and checking them on iptrack shows they are located in São Paulo) or we wait for NET Virtua to get their **** together and fix it.
The problem waiting for a Net solution is that isnt important to them. If I say that is all good with anything else but only NC server's connection is broken they gonna send me here, so let's hope to get a new fixing patch this week or let's play GTA.
Either NCWest rollback on the nprotect/patcher route in Brazil (pinging those servers and checking them on iptrack shows they are located in São Paulo) or we wait for NET Virtua to get their **** together and fix it.
same problem the game update is not working
something to be done? :confused:
Im not sure if problem is NET ISP provider or some block by NCSoft to Brazil connections. Btw i opened a suport ticket here and other in Brazil NET provider.
The support here cant understand that the problem is not only me, they always ask to check my pc but i know the problem is not my pc. Last response to support:
"Hi Jhaz, ty for ur reply, but i think you not understanding what im saying, the problem is not my pc, the problem is that me and more than 100 Brazil lineage players cant connect to addresses lineage2.patcher.ncsoft.com and nprotect.lineage2.com, this 2 addresses are blocking connections from Brazil. So if we cant connect to that addresses gameguard not permit we log in, giving a 380 error code. Lot of people are with this problem here in brazil. Im sending a picture of cmd ping to u see that we are being blocked by this addresses."
So 2 days without log in and we dont know who is doing this mess.
I just got a phone call from Virtua, it IS a problem with the route between virtua and ncsoft (latest update changed them). She said they already know this problem but have no estimated date to fix it (yay).
PT-BR:
Sim o problema somente esta ocorrendo com a NET, eles sabem que ta com pau somente com eles ja q as outras operadoras não tem esse problema, a moça disse q não tem nada que ela possa fazer, que o TI dos datacenters ja foram informados e estão tentando arrumar. Ela tbm disse que não teve como me dar uma data para que volte a normalizar.
PS: Continuem reclamando com eles, com mais gente reclamando eles vao ter q dar um jeito logo :p
Thank you for the additional information. We have confirmed there is an issue with Net Virtua, and are working on how we can resolve this issue. I do not have any additional information at this time, but once I have more details, I will share as soon as I can.
And ofc there wont be any compensation, like that horrible weekwe had wasting cake and instances that we never got any compensation for, great job ncscam
Dont know if was Ncsoft side or Brazil NET Virtua side that correct the connection with patcher and nprotect, but it is working again.
Ty all.
Yup confirmed it's working again
Thank you for the additional information. We have confirmed there is an issue with Net Virtua, and are working on how we can resolve this issue. I do not have any additional information at this time, but once I have more details, I will share as soon as I can.
Is there any possibility that we know what was the issue? Would be faster to tell support with that info in hands if it happens again :D
And ofc there wont be any compensation, like that horrible weekwe had wasting cake and instances that we never got any compensation for, great job ncscam
If you used any paid items that you were not able to completely use its benefits during the period of the outage with the Brasilian ISP Net Virtua, you can submit a ticket. Our team will look into it. Thank you.
Yup confirmed it's working again
Is there any possibility that we know what was the issue? Would be faster to tell support with that info in hands if it happens again :D
Unfortunately, we cannot confirm the cause of the issue. We did identify it was with Net Virtua. :\
If you used any paid items that you were not able to completely use its benefits during the period of the outage with the Brasilian ISP Net Virtua, you can submit a ticket. Our team will look into it. Thank you.
Unfortunately, we cannot confirm the cause of the issue. We did identify it was with Net Virtua. :\
Please @Hime respond to your PM from me or provide us with an update on the patch notes? They were supposedly going to be posted last week. :(
this idea of no compensation across the board is RIDICULOUS!!! to say the very least..... NC would like us all to try and remember what runes we were using or any other boosts at each dc interval..... so that I can submit a ticket and hopefully get compensated for what DC's took??? Such an INCREDIBLE shame on your part NC ...... WE R YOUR CUSTOMERS>>>>>WITHOUT US.......... THERE IS NO YOU!!!!!
If you used any paid items that you were not able to completely use its benefits during the period of the outage with the Brasilian ISP Net Virtua, you can submit a ticket. Our team will look into it. Thank you.
Unfortunately, we cannot confirm the cause of the issue. We did identify it was with Net Virtua. :\
Thanks god you guys figured out so fast, thanks a lot. It's all fine now. Loged atm with 2 acc. :D
If you used any paid items that you were not able to completely use its benefits during the period of the outage with the Brasilian ISP Net Virtua, you can submit a ticket. Our team will look into it. Thank you.
Unfortunately, we cannot confirm the cause of the issue. We did identify it was with Net Virtua. :\
@Hime
I had 2 runes going on (prestine and drop rate 200%) and my prestige cube. All paid itens that had their timer going while i could not log in because of this issue (the drop rate even expired!). I submited a ticket as you instructed. Take a look at their response.
"Elle (Lineage 2)
Nov 21, 21:30 PST
Hello,
Thanks for the update! I'm glad to hear that the issue has been resolved.
I understand it's frustrating, however, the Support team is not able to offer individual compensation at this point.
Please let us know if you have any other questions or concerns, and don't hesitate to get in touch if we can be of help in the future.
Regards,
Elle
NCSOFT Support Team"
REALLY????!?
What is the use of making a ticket if they are not caring at all?
Is this a way to treat a costumer that lost time on paid itens???
I really wish NCsoft could care at least for the costumer that paid things but once agan the community is proved wrong and we see how bad the service is.
While Juji hasn't actively worked on L2 since his transition, we still ask for his opinions on certain matters. There are definitely (good) plans for Juji, but none I can comment on just yet.
Bring Juji back to L2!