Only weathermen and nc soft gm's

General Discussion Started Last reply 14 posts
These are the only jobs i know where you can do nothing be wrong and still have a job, I'm simply tired of reading post's about not being able to log in, and the lack of gm's response to them, letting us know they are working on the problem.

I've spent just under 4 grand in the 7 years of playing l2, so i can try to log in for 45 mins and once in, i get adena spamming bot that seam to never get banned or log out.

So whats the plan nc soft at least post that you are working on it.

I'm sure this post will be deleted then back to the coffee and donuts gm's
You do know the GMs are not the tech team, right?
Donuts are yummie
You do know the GMs are not the tech team, right?
If GMs would atleast show their faces in game and do even a little to improve the condition of the game, that would make a HUGE difference for the players...

If NC would ecknowledge there is a problem and would asure us that they are working on a solution AND keep up updated, that would make a HUGE difference...

The bot's, lag and login problems are bad and take alot of fun out of the game, but the fact that GMs don't even show and barely keep us updated (Pando got released before it was announced) make it way worse...

The only thing of L2 I still can do is read forums, when I come home I can't ever login normaly to chronos, I have absolutely no idea when this will be solved because I don't get any feedback from GMs... So.. I (have to) play a different game now.
I think what OP is getting at is the lack of communication between the GMs and of devs, or community manager, whatever. The fact all of this has been going on and there's very little said about it, or the possible solutions/fixes that are coming/if they are even coming.
This is a very complex matter, starting but not ending with the communication problems between the head office in Seoul and NCWest in Seattle. They are in different time zones, there are language problems, historical conflicts and prejudices going back to the 1950s, and most of all cultural differences (NCWest is adhering to the American law while their salaries are paid on the basis of Korean morals; see the Spezion affair).

So, even at the best of times, things are difficult. The present log-in problem has again several reasons, some of which can be dealt with, others not. One of the things that will not change is the Mentoring System. From the Korean point of view it is working as intended. This system was not designed to provide people with an exp boost or additional items, but with the express purpose of veteran players showing new and (in Korea primarily) returning players the ropes. The developers WANT Mentor and Mentee to be logged in at the same time:
http://lineage2.playforum.net/news/lin2hot/id/1044665
Any suggestions about exp buffs being given independently of the log-in status are pointless, as pointless as the petitions about an additional Bard class before GoD went live. It just won't happen. Period.

A problem that can be solved are the Auction House fees. They have already been lowered in Korea. The code exists. All the developers in Seoul have to do is patch it into our version of the game. If the communication problems I have described in the first paragraph did not exist, they probably would already have done that, but ...

The main factor creating the log-in problems are of course the 3rd party software users. There is a very simple solution to that, which can easily be implemented by the technical staff in Austin, without any help from Seoul - disable account creation, if necessary by simply taking the registration form offline. That means no more baby bots can be created while you gradually delete the cheaters' accounts. The speed with which the situation improves will depend on the zeal with which you go on your killing spree, but at least it can not get worse.

In the long run, if you want to re-open account creation one day, there is no way around returning to some sort of pay-to-play model, be it via premium accounts, a hefty registration fee, or an equally noticeable monthly subscription fee of around 30 dollars. EvaSummoner has made a very good suggestion about this here:
http://boards.lineage2.com/showthread.php?t=231289
But such changes need to be approved by the head office. Life over there follows the rhythm of the quarterly reports. Unless Sace shouts for help really loudly (for that see the problems described in the first paragraph), the desolate financial situation will only become evident towards the end of April when Lee Seong-gu (http://lineage2.playforum.net/news/lin2hot/id/1046510) adds up the numbers for 1Q 2012. Then conclusions have to be drawn, policies formulated, ways must be found to communicate to the community that it's back to pay-to-play, easing the transition with events and whatnot. Don't expect any fundamental improvement before June, probably together with the release of Tauti over here. Before that there is nothing to be said, nothing to be communicated.

But I think communication is not really the problem. Simply DISABLE ACCOUNT CREATION NOW!
Yidao i got some questions for you:

how much control have NCKorea over NCWest, i mean can they make them do stuff or they can only suggest?

And how is third party soft situation on korea? They work and GM's ban abusers or they don't work at all?

I'm really curious.
Yidao i got some questions for you:

how much control have NCKorea over NCWest, i mean can they make them do stuff or they can only suggest?

And how is third party soft situation on korea? They work and GM's ban abusers or they don't work at all?

I'm really curious.

In korea is different cuz all games are free to play but you need "Social Security Number", so u can get only one account, or max using your family ones. But that is steal identity and u can go jail. So, everyone play 1 acc.

So, if you use bot in korea you get baned (and your Security number get baned, so u cant play anymore)
Yidao i got some questions for you:

how much control have NCKorea over NCWest, i mean can they make them do stuff or they can only suggest?

And how is third party soft situation on korea? They work and GM's ban abusers or they don't work at all?

I'm really curious.

NCKorea has total control over NCWest; it's a fully owned "overseas subsidiary", as they call it themselves. You will find details about the company structure in the quarterly reports here:
http://global.ncsoft.com/global/ir/earnings.aspx

The more interesting question is, inhowfar does NCKorea exercise this control. Basically they don't interfere in the day-to-day operations of the NA branch. You could for example write an e-mail to [email protected], asking them to ban player xyz for having done this and that, but if you get an answer, they will tell you to contact the NCWest GMs. Enforcing the End User License Agreement is NCWest's sole responsibility, and when a failure to enforce the EULA leads to a noticeable reduction in revenue, the NCWest Producer gets fired, not Executive Producer Chae Gi-byeong in Seoul.

As far as events are concerned, things like double exp weeks or the guide writing contest some time ago are purely conceived and executed by NCWest (basically Sace), without any help or interference from Seoul. Scripted events, however, where you have in-game event NPCs, are sent over as ready-made packages by NCKorea, almost always recycled stuff from over there. You can get an impression about the recent events in Korea from here:
http://power.plaync.co.kr/lineage2/%EC%9D%B4%EB%B2%A4%ED%8A%B8
The development department will not change any aspect of such scripted events to suit the specific situation on our servers, apart from a sometimes very creative translation. Like for example previous Zodiac animals (Rats, Pigs ...) were in Asia the result of failed genetic engineering experiments at the Ivory Tower, while over here they were cursed crew members of Zaken. The only thing we can do about the Dragon Year event, which is Tersi's Light all over again, is to ask to never ever send it over to NCWest.

As far as business planning is concerned, this is the responsibility of Lee Seong-gu in Seoul. He will certainly listen to any suggestion NCWest makes (the purpose of having local staff is to gain an insight into things like the significantly lower purchasing power of the customers "beyond the ocean"). But ultimately it's his backside which is on the line, and the final decision is in any case made by Chae Gi-byeong. The wishes of players do not come into this. As EvaSummoner once put it, NCsoft is not your friend - they only want your money :)

As far as the 3rd party software situation is concerned, they do have adena-farming bots, called "autos" over there (from "automated character"), and there is Real Money Trading. But since NCKorea has far more GMs per 1000 players, they do hunt the bots down, remove items which have been purchased for real money from the buyer's inventory/warehouse and slap the buyer with a temp ban. This sometimes leads to innocent bystanders getting sanctioned, but due to the large staff such misunderstandings get cleared up quickly. Around a year ago there was a similar policy here at NCWest and Nuku, who is a 100% legit player, was caught up in such a purge. You might want to send him a PM if you are interested in the details of the procedure.

As far as PvP software is concerned, that is virtually unknown in Korea. They simply see no point in it. This probably has to do with e-sports which is very popular over there - you only have a chance at getting recruited into the top teams if you have real skill, as measured in actions-per-second. Automated PvP is something for losers hiding in their parents' basement where nobody can see them :D
Thanks awesome info, but why do you punish yourself playing here when you could plain on koreans servers?
I can not play on Korean servers, first of all because of the ping (I do have an account in China, however, for the times when I am over there), and because I am German. I don't have a Korean Resident Registration Number. This brings me to Zafiro's post.

In Korea all games require payment, either a monthly fee, or, the most popular method, game time points (the PCcafe points you can see in the little window on Korean screenshots) which tick down only in non-peace zones (which is why the developers are trying to motivate people to actually leave town and play the game), or very complicated schemes where you buy for example 1 week of game time and get 2 bottles of Vitality Replenishing Potion for free, buy two weeks and they add 5 Lucky Feathers for resurrection in-situ ... . Nobody uses those schemes. Lineage 2 was free to play on the GoD PTS, for about 4 or 5 weeks. But even then a Resident Registration Number (주민 등록 번호 resp. 住民 登录 番号,that's Tang Dynasty Chinese) was required. This number goes far beyond Social Security. It is primarily used to keep track of the citizens so that they can be drafted quickly in case of an outright war with North Korea. Therefore the South Korean authorities have no understanding at all for people who mess around with those identity numbers. There are severe penalties on that.

And that's the weak point with the "totally free" model we have. SAM from Toushijing realized that as soon as the news of NCWest turning free-to-play made it to Taiwan - by having no more credit card number or anything like that to identify a customer, they are giving up control. NCKorea can locate exactly where each player lives, no one escapes them. This has a very healthy effect on discipline. And since identity theft is heavily discouraged by the authorities, it is practically impossible for people who have been banned to find a second Resident Registration Number for a new start.

It is possible in Korea to make a second or third account from one master account, like it was over here before November 2011. It's just that not so many people do that. They enjoy the interaction with a (female) live buffer in an internet cafe :p
nice writing about NCkorea etc. Only you missed the point from the first post.
Problem: cant login. He paid a few years for a service and to Ncsoft for making L2 a decent game. Now he can't play anymore and the product is useless cause he can't login.

I dont mind if Nc has problems etc. Just fix it and fast! What kind of company is this that they keep cosumers wiating to make use of the product..
Let's say i bought whit nccoins a pack for a xp boost for 7days and I cant login, due to high traffic etc. then what?
We are paying costumers and for some allready for many years. (i play 4years now) And i dont care about all the problems just fix it, and better today then tommorrow!