delay/lag since last maintenance 5.12

General Discussion Started Last reply 86 posts
I could host a better connection on my machine/isp, seriously....and what's worse is I live a few hundred miles from where the servers are hosted, yet I have a few seconds of latency.

It is however a nice reminder on why not to buy ncoin and support the company, if you even consider ncwest a company anymore. Sometimes it's hard to tell.
Naia lagging really bad after maintenance. 10 to 20 sec lags and everyone complains of it in clan/ally @ least. Reboot it or fix it pls
mainly I guess, because many peoples are online.
Same story with the whole CC during istina. Everyone getting like 1 2 second delay
Thank you :)
Annoying lag spikes on my party's end, as well.
Had on kartia, isle of souls dungeon and GF..specialy GF, very very hard to play.
got lags about 20-22 gmt+2. ping was ~267-280. now ping ~170ms, like usually. and no lag at all. also got some disconnects, but that was my isp problem.
since this maintenance Naia has insane server lags, all in my clan has issues with it and friends of mine in the state Washington have the same so it's really server related and not connection.

please investigate and fix asap ty
since this maintenance Naia has insane server lags, all in my clan has issues with it and friends of mine in the state Washington have the same so it's really server related and not connection.

please investigate and fix asap ty

Same problem on Chronos, also confirmed by multiple clan and ally members. For me personally it's so bad that I'm taking a break until it's fixed. Can't heal with 3 sec constant lag and 5 sec everything-stops-moving timeouts all the time...
They're still investigating the problem.


Any extra information helps, so we can resolve this issue as quickly as possible.

Don't you see that the problem is on SERVER side and NOT ours? Since the last maintenance Chronos in unplayable when the server load hits Heavy. For the past few weeks NPCs have been failing and reseting and now this.
since this maintenance Naia has insane server lags, all in my clan has issues with it and friends of mine in the state Washington have the same so it's really server related and not connection.

please investigate and fix asap ty

Im actually having lags since memorable raid event and few friends have same...after using wtfast free it stoped..and now it came back EVEN using WTFast. =/ If i stop using WTFast, i cant even play in towns, 3-6 seconds delay.
Im actually having lags since memorable raid event and few friends have same...after using wtfast free it stoped..and now it came back EVEN using WTFast. =/ If i stop using WTFast, i cant even play in towns, 3-6 seconds delay.

I've been using BattlePing and noticed no lag >< They still have the free 20 min d/c trial if you want to check it out.
half my clan uses battleping or lowerping and they have these lags as well..

can anyone post here Naia's IP ?
Ctrl+Shift+Esc -> Performance -> Resource Monitor and check where L2 is connected to :)

If the numbers are correct here:

http://www.l2clanlist.de/naia/status

From my brief observation, when there are less than 5k players then it gets better... as it goes more and more above 5k, it gets worse and worse. For example, today when the number dropped below 5k, it started to be playable. Maybe it's a coincidence, just thought it can shed some light.

...and, for me tracert seems to be timing out somewhere in or after Texas :)
http://pastebin.com/7QdeeScG
Before maintenance on Wednesday basically 0 lag, even on sieges. Now 3-7 seconds delay on WTFast - unplayable
before maintenance on wednesday basically 0 lag, even on sieges. Now 3-7 seconds delay on wtfast - unplayable
this
duno if posting in proper section so just move it if no

problem is many ppl in clan (pretty much all of them and most ppl from server that i pt with) have huger delay and lags since last mtw 5.12
most visible in instances (fortuna, kartia, epzion, ..), but its almost everywhere
its about 1-3s delay and its on places that never had that kind of delay,

cant by our isp since nothing changed on our side during that 4h window.

didnt see almost any topic for this issue and duno if ticket needs to be created for this or if it known issue and some1 is working on it ..
I thought it was only me... That's good to know, indeed i've been having some consistant delay since wenesday too.
They're still investigating the problem.


Any extra information helps, so we can resolve this issue as quickly as possible.

Hi,

I have tried checking performance monitor going to network tab but it shows localhost and not a remote addr the client is connected to. What is the way to traceroute if I have only port number and no IP addr?
Hi,

I have tried checking performance monitor going to network tab but it shows localhost and not a remote addr the client is connected to. What is the way to traceroute if I have only port number and no IP addr?

in command prompt: netstat -an | find ":7777"

naia ip ends with .133
This is a known issue and has already been discussed in other topics. Using the search function would have saved you the trouble of making a new topic.
i was searching for separate topic on this issue as its pretty important

also would like to know more about it
i was searching for separate topic on this issue as its pretty important

also would like to know more about it
NCWest has already commented on the issue, and there is a section for such discussions.

http://boards.lineage2.com/forumdisplay.php?f=173
i didnt find any comment on that .. except usual "report" and mentioned section is for hw/software problem with game .. this has nothing to do with installation, hw or sw ..
server side .. not client side problem ..

also if u can quote that reply from NCsoft
i might need to learn to search, but u need to learn to read .. i said problems only started after 5.12 .. last post in that topic is from 1.12, and has nothing to do with current issue

and i said already i know how to report .. just didnt see any topic about it nor any more information ...
i might need to learn to search, but u need to learn to read .. i said problems only started after 5.12 .. last post in that topic is from 1.12, and has nothing to do with current issue

and i said already i know how to report .. just didnt see any topic about it nor any more information ...
Yes, it does have to do with it because the issue is the same. There is a problem with the servers and NCWest has not gotten any info for a fix yet.

http://boards.lineage2.com/showpost.php?p=3289134&postcount=104
http://boards.lineage2.com/showpost.php?p=3289146&postcount=108
im talkin about lag/delay issue that started after mtw on 5.12 at least on NAIA server
there was no masive lag before on instances/farm zones like this, maybe bit in starting towns or aden, but this is way to much and way more ppl have this delay
Yea the lag has been back the past few days. A constant 1-2 second delay on skills and occasional hard spikes where everything stops. NPCs crash every day, server crashes, random disconnects, etc. This is Chronos that I'm talking about.
im talkin about lag/delay issue that started after mtw on 5.12 at least on NAIA server
there was no masive lag before on instances/farm zones like this, maybe bit in starting towns or aden, but this is way to much and way more ppl have this delay
If it is an issue with the servers themselves there is not much anyone, including NCWest, can do about it until NCEast (Korea) looks into it. Same goes if it is a routing issue between player PC and the server itself, if it is routing issue then NC can do nothing about it since it is not their problem.

Either way there is nothing you can do until NC resolves the issue, if they can. We do not have these issues on the Korean servers.
u still seem to not understand that problem STARTED on 5.12 .. not before, we did not have any problems in fortuna for example until last wednesday after server mtw when those huge delay and lag started .. mostly in instances ..
i.e. now in spezion i can hardly move or target
Hello LF GM's to check the server NAIA we lag as hell here!! all ppl is complane abut the server lag after Restart!! Thnx ( sorry if is not the right sector to post it ) :o
This is a known issue and has already been discussed in other topics. Using the search function would have saved you the trouble of making a new topic.

Why do you play smart*** all the time ...???
People post whatever they want to post about and ask questions for whatever they want to know .. so hold your breath and lean back instead of playing guru almighty Piotress! you might be a good person and with good intentions, but this is just rediculous ..

People have serious issues with lags, rubberband-lags, server burbs etc. and NCWest does absolutely nothing about it .. not even a server restart to kick those freaking bots out that are tearing no the server .. and even tho you are still supporting them by turning down people on the forum to post somewhere else, read or use the search function .. it DOESN'T HELP!
duno if posting in proper section so just move it if no

problem is many ppl in clan (pretty much all of them and most ppl from server that i pt with) have huger delay and lags since last mtw 5.12
most visible in instances (fortuna, kartia, epzion, ..), but its almost everywhere
its about 1-3s delay and its on places that never had that kind of delay,

cant by our isp since nothing changed on our side during that 4h window.

didnt see almost any topic for this issue and duno if ticket needs to be created for this or if it known issue and some1 is working on it ..


Hey non-factor. Look at that link and look at the date. That is a current/relevant/recent topic. Bump it with your problems to keep it relevant and in sight of the forum mods. Stop failing and Learn how to use the forums.


http://boards.lineage2.com/showthread.php?t=249420&highlight=server+lag
Why do you play smart*** all the time ...???
People post whatever they want to post about and ask questions for whatever they want to know .. so hold your breath and lean back instead of playing guru almighty Piotress! you might be a good person and with good intentions, but this is just rediculous ..

People have serious issues with lags, rubberband-lags, server burbs etc. and NCWest does absolutely nothing about it .. not even a server restart to kick those freaking bots out that are tearing no the server .. and even tho you are still supporting them by turning down people on the forum to post somewhere else, read or use the search function .. it DOESN'T HELP!

Hey Dumbo, quit being DUMBo.

http://boards.lineage2.com/showthread.php?t=249420&highlight=server+lag

It is that simple. Search > type "server lag" > RL reaction "Oh? November? Wow, let me bump this topic so that it is noticed by the forum mods and then read through it so I can get some insight on to what has been going on in regard to forum discussion with these issues since it is a recent discussion in the player community." > Patience and follow up until an official statement is made.
the ping doesn't show anything that could be tied to the lag..

If you play on the Chronos server, type in the IP: 64.25.37.132
If you play on the Magmeld server, type in the IP: 64.25.37.135
If you play on the Naia server, type in the IP: 64.25.37.133
If you play on the Shilen server, type in the IP: 64.25.37.134
If you play on the Bartz server, type in the IP: 64.25.37.136

My results:
9,ae-52-52.csw2.Amsterdam1.Level3.net,4.69.139.185,15,9,21 ,14,11,9,19,13,9
10,ae-56-221.ebr2.Amsterdam1.Level3.net,4.69.153.201,11,9,1 3,13,11,10,10,13,9
11,ae-48-48.ebr2.London1.Level3.net,4.69.143.82,18,17,20,20 ,19,17,17,20,17
12,ae-43-43.ebr1.NewYork1.Level3.net,4.69.137.74,103,85,89, 89,87,85,86,89,85
13,ae-91-91.csw4.NewYork1.Level3.net,4.69.134.78,89,85,96,8 9,87,85,95,85,85
14,ae-92-92.ebr2.NewYork1.Level3.net,4.69.148.45,87,85,89,8 7,87,86,86,89,86
15,ae-3-3.ebr2.Dallas1.Level3.net,4.69.137.121,121,121,123 ,123,121,120,120,122,119
16,ae-92-92.csw4.Dallas1.Level3.net,4.69.151.165,121,*,123, 123,158,130,122,130,127
17,ae-4-90.edge2.Dallas1.Level3.net,4.69.145.203,N/A,119,N/A,123,121,*,*,123,*
18,ae-63-63.csw1.Dallas1.Level3.net,4.69.151.133,*,*,*,*,*, *,*,*,*
I wish the private server players would go back to their private servers and the other non factors would go play WoW. Really ridiculous the fail I see these days. Borderline disgusting.

@Dumbo, wndg
I wish the private server players would go back to their private servers and the other non factors would go play WoW. Really ridiculous the fail I see these days. Borderline disgusting.

@Dumbo, wndg

At least the private servers can KEEP BOTS OUT, have a running no lag server.. thats more than what NCWest is able to do Mr Wiseguy

And btw, I paid 8 years for this game on official servers .. but .. wtf, nevermind .. old game, serious issues and no support!
People have serious issues with lags, rubberband-lags, server burbs etc. and NCWest does absolutely nothing about it .. not even a server restart to kick those freaking bots out that are tearing no the server .. and even tho you are still supporting them by turning down people on the forum to post somewhere else, read or use the search function .. it DOESN'T HELP!
Neither does making multiple topics about an already existing issue help. You really think that because the staff is not commenting on existing topics that a new one will help? You need to grow a brain and realize that making multiple topics and screaming will not help any.

NC won't do anything about it until they hear from NCEast, been this way for years and now that the game is free and they got rid of 60% of the staff you really expect the service to improve? Go back to your private server and stop posting nonsense yourself.

You need a reality check.
Hey non-factor. Look at that link and look at the date. That is a current/relevant/recent topic. Bump it with your problems to keep it relevant and in sight of the forum mods. Stop failing and Learn how to use the forums.


http://boards.lineage2.com/showthread.php?t=249420&highlight=server+lag
oh look fanboy\s on official already ..how nice :)

yo aden random i dont care for ur personal opinion, i wana know about server lags since 5.12 .. not about ur problems
Neither does making multiple topics about an already existing issue help. You really think that because the staff is not commenting on existing topics that a new one will help? You need to grow a brain and realize that making multiple topics and screaming will not help any.

NC won't do anything about it, been this way for years and now that the game is free and they got rid of 60% of the staff you really expect the service to improve? Go back to your private server and stop posting nonsense yourself.

You need a reality check.
this is not about usuall lags ppl have , but about last mtw, after which we started to have imba lags and delay ..
there is no other topic about it , only general topic made about lags and delay ppl have on servers ..
and this game is far from f2p .. miscrotransactions are running it same as many other mmorpg .. this game has its income .. so dont qq for ncsoft not having money , not our problem they cant fix their issues and make it more interesting for many ppl ..
u r the one who needs a reality check
this is not about usuall lags ppl have , but about last mtw, after which we started to have imba lags and delay ..
there is no other topic about it , only general topic made about lags and delay ppl have on servers ..
and this game is far from f2p .. miscrotransactions are running it same as many other mmorpg .. this game has its income .. so dont qq for ncsoft not having money , not our problem they cant fix their issues and make it more interesting for many ppl ..
u r the one who needs a reality check
So why do I have 4+ characters 96+ and never once bought anything from the L2Store or L2Galleria? The game is free to play, buying is optional and not required to play or reach end game.

I know how things work here, as do many of the old vets. Can't do anything about it and crying won't help, either learn to live with it or move on.

I have never shed any tears for NEWest and never will because it's nit worth the effort.

I forsee this topic being moved or locked in the near future.
also this lag makes it near impossible to play this game..
thats point of miscrotransactions .. u dont buy nothing but other 500 ppl might buy stuff for 100e each month .. so over all its good income

i didnt say anything can be done about it, i just asked about some info ... im definaltely not qqing .. i been through my share of lags and delays .. so i can manage just fine ..
It seems not only the lags are outrageous since the fore-mentioned maintenance, the walking bug seems to return with no response in ground clicking, worse still, sometimes even the movement keys are not working when in towns! :confused::mad:
thats point of miscrotransactions .. u dont buy nothing but other 500 ppl might buy stuff for 100e each month .. so over all its good income

i didnt say anything can be done about it, i just asked about some info ... im definaltely not qqing .. i been through my share of lags and delays .. so i can manage just fine ..

Look wndg the situation is the next.

As Piotress did tell before me this can be a technical problem, so if the server has any technical problem, than the NCsoft will able to repair it might be to the next maintain.
But if it is something global technical connection, I mean the problem is between the players and the server, than the NCsoft can't do too much and might be this problem is already released in another games too.

As Piotress told in Korea these problems aren't exist, it is a small country with the best internet connections what are available on the Earth.

While our connections are weaker also we play sometimes more thousands of kilometer far from the server.

Yes the NCsoft has nice incomings, but their target not only to manage the game development and upkeep the servers, but to make profit first of all.

So if you want to improve the server quality, the service quality. Than start to use your bank card and if you use 4 accounts pay out about 50-60$ to the NCwest in every months.

If everyone would do this, than for sure we would get better service.
At least the private servers can KEEP BOTS OUT, have a running no lag server.. thats more than what NCWest is able to do Mr Wiseguy

And btw, I paid 8 years for this game on official servers .. but .. wtf, nevermind .. old game, serious issues and no support!


Lineage 2 has been the same since the beginning. Private servers have way lower populations and they DO keep bots out but they are illegitimate economically and ethically, which is just as bad as Ncsofts intentional failure to enforce the EULA. In essence they go hand in hand.

You evidently do not have a reason to complain since you played for eight years. It was the same throughout those eight years.

If individuals can not take the heat then go play WoW I suppose?

Lastly, thank you for acknowledging my wisdom.
oh look fanboy\s on official already ..how nice :)

yo aden random i dont care for ur personal opinion, i wana know about server lags since 5.12 .. not about ur problems


You do not have an argument scrub. Use the forums correctly and do not poison the player community with your bad decisions and laziness.
So why do I have 4+ characters 96+ and never once bought anything from the L2Store or L2Galleria? The game is free to play, buying is optional and not required to play or reach end game.

I know how things work here, as do many of the old vets. Can't do anything about it and crying won't help, either learn to live with it or move on.

I have never shed any tears for NEWest and never will because it's nit worth the effort.

I forsee this topic being moved or locked in the near future.


These scrubs can't take the heat and how these people have so many issues in game controlling their character, I have no clue. Bad internet and wooden computers on their end.

They need to take a hike to WoW I guess?
is impossible to play this game at this time, I hope to resolve this lag this year!
Hey bot take a chill pill.Stop spaming,or u let your programs spam forums for u also?
Asked a RL friend to play his char today, he hasn't loged in months and plays AionNA and LoL on daily basis, no problem on those 2, but plenty of delays here.
@ZeroCool
sup with ur obsesion with wow?
u r the only one who cant take heat around here so stop qqing so much
I forsee this topic being moved or locked in the near future.

Of course this topic will be removed, moved or locked .. cause it's the only option they have when angry people come to their forums and confront them with their lack of support in public. It never happened, right? ;)

@ZeroCool
Why don't you just go play WoW yourself .. been there, done that myself for 1.5 years long time ago (must be 5 years ago by now) - it's a pretty cool game really! I just didn't like the route they took with nulling the value of all gear after every freaking update they pushed out. So I left again.
Lineage2 did the same with the GoD update, but with the faster update/launch schedule from WoW compared to Lineage2, I still like playing Lineage2 since this does not happend very often.

@OP: The issues you are experiencing, you are not alone with them.
Everyone (and thats not just a few) I have spoken to are experiencing the same server lags.. this has nothing to do with internet routing, connection issues or local router, internet connection problems, - whatever.
It's simply the server that is being overloaded with work, that causes lags.
When it will be fixed, only NCWest knows, or if it will be fixed afterall.
This either requires some new/better hardware, a larger internet connection to the server (not sure) or simply by enforcing their own EULA and start working on getting the bots/program users kicked for good.
I know for certain that Chronos's hardware was upgraded back when they did the last server-merger, and Naia didn't .. and to compare these two servers; Chronos does not experience much lag, while Naia is very laggy now in the evenings when peaking on traffic/users.

@LordOfSpoil
Why would anyone with all senses intact want to spend just $1USD on something that's doomed from the start?
Exp runes, lol, the server either crashes, lags or other players d/c so the whole party is onhold while people are trying to login again.. which in the end causes the Exp runes to still run, but no exp is gained for that time the party is paused.
A working but bad server, is just as good as no server at all.
Of course this topic will be removed, moved or locked .. cause it's the only option they have when angry people come to their forums and confront them with their lack of support in public. It never happened, right? ;)

@ZeroCool
Why don't you just go play WoW yourself .. been there, done that myself for 1.5 years long time ago (must be 5 years ago by now) - it's a pretty cool game really! I just didn't like the route they took with nulling the value of all gear after every freaking update they pushed out. So I left again.
Lineage2 did the same with the GoD update, but with the faster update/launch schedule from WoW compared to Lineage2, I still like playing Lineage2 since this does not happend very often.

@OP: The issues you are experiencing, you are not alone with them.
Everyone (and thats not just a few) I have spoken to are experiencing the same server lags.. this has nothing to do with internet routing, connection issues or local router, internet connection problems, - whatever.
It's simply the server that is being overloaded with work, that causes lags.
When it will be fixed, only NCWest knows, or if it will be fixed afterall.
This either requires some new/better hardware, a larger internet connection to the server (not sure) or simply by enforcing their own EULA and start working on getting the bots/program users kicked for good.
I know for certain that Chronos's hardware was upgraded back when they did the last server-merger, and Naia didn't .. and to compare these two servers; Chronos does not experience much lag, while Naia is very laggy now in the evenings when peaking on traffic/users.

@LordOfSpoil
Why would anyone with all senses intact want to spend just $1USD on something that's doomed from the start?
Exp runes, lol, the server either crashes, lags or other players d/c so the whole party is onhold while people are trying to login again.. which in the end causes the Exp runes to still run, but no exp is gained for that time the party is paused.
A working but bad server, is just as good as no server at all.


Flaming aside, L2 is the most intense MMORPG through political/economic/social challenges despite the inconsistencies of anti-bot enforcement. If it was run better on the western side and legitimized since day 1, it would be an incredible MMORPG.

WoW was .... ok.
Well, my experience with these laggs, that mostly appear at afternoon or night time at me thise 1-2-3 ore more seconds delays.

But yes since the last maintenance all over the Naia players has problems and as I read here the Chronos players too.

So, I think the fact, that these two server really crowded at them I guess this results additionally lags too, including server, npc crashes etc.

So for sure the issue right now a technical issue, but for sure would decrease the prime time lag if finally would arrive some ban hammer too.

For sure more players will plan to play at the holiday time also more of them want to spend money too.

So in this two week what is before the holiday season NCwest you really should make a massive ban hammer on the all server and also repair this technical issue too!
This lag/latency is gross. You guys need to upgrade these servers or do something to correct this **** because it's becoming a real hindrance to the pvp aspect of the game.
This is what i paid 300 dollars since i joined for ?
massive lag spikes ?

i suggest you drop down prices on item mall to 90% cheaper if this is what you offer for my money.
Well, my experience with these laggs, that mostly appear at afternoon or night time at me thise 1-2-3 ore more seconds delays.

But yes since the last maintenance all over the Naia players has problems and as I read here the Chronos players too.

So, I think the fact, that these two server really crowded at them I guess this results additionally lags too, including server, npc crashes etc.

So for sure the issue right now a technical issue, but for sure would decrease the prime time lag if finally would arrive some ban hammer too.

For sure more players will plan to play at the holiday time also more of them want to spend money too.

So in this two week what is before the holiday season NCwest you really should make a massive ban hammer on the all server and also repair this technical issue too!
agree
I wanted to report the lag on Naia server. you can solve the problem of lag. Since the last update the server always lag, at any time.

Ty :)

Ale
What are you doing? 24/24 have lags on this server. Fixing this lag!!!!!! Very nice, this l2 lost game fun.
Ok, so now as the Naia got crush or planned restart, the server hasn't any lag at me.

But huge difference also, that before it was close to full since hours, while now it has normal traffic.

I think this shows well too, that the reason is the over crowded servers.

Simply just need ban the bots of the farmer companies and the cheaters and won't appear these issue.

Looking for Ban Hammer in the L2 Store, I would pay well for it:)!
Lag and freezes.
Lag is no doubt related to a server load, both Chronos and Naia become laggy when the traffic goes high. And the lag keeps getting worse as more people log in the peak hours. I took a stroll on Hellbound island, there are bot parties literally everywhere, hundreds of them. Include MoS, Giants Cave, Orbis, Harnak, EG and other popular bot locations and these numbers go over a thousand. Without this filth clogging the servers we'd almost never have Heavy traffic, reducing this lag to minimum.
+1

As soon as I got near Goddard ramp yesterday.. my game froze.

Crashed 2 times.. and got disconnected once.

Fun fact: This only happened in the clients I had inside siege grounds.. client in town was working perfectly(this one was running in a very old and lousy specs PC).
Yesterday siege was... terrible. I could only spam my heal skills without knowing whether they really heal my party. Freez and lags... I have rly good internet connection, but last time is for me game time to time unplayable.
It does not matter if im in fortuna or aden.

So again, why NCsoft cant ban bot and RTM?
Because those invest more in L2Store than we invest in home loans/rent.
So lets make one bot server, give them free transfer and delete the stupid insignificant notification from announcement about report spam!
Fix the lag in naia
Since last maintenance that game became unplayable coz of lags. Stop buying Nc coins and they will fix servers immediately. it`s next kind of joke from NC Soft ,free profit
We've been seeing many reports of lag on the forums, but very few support tickets about it. Tickets help greatly in this kind of situation because the support team can track player reports easily, can also request specific information from affected players, and generally help get issues investigated faster. If you are seeing lag, please do send a support ticket (https://lineage2.custhelp.com/app/ask/) and include what server you are on and your geographical location (on Earth, not in-game), and any other info you feel is relevant.
Oki, while I farm fame on fortress battle I try to create a detailed report about it for the GM team in a support ticket
Well, today Naia lag makes the game unplayable :/
I had to make an account for this. I have been playing for over 6 years and Sace your reply frustrated me. JUJI posted last week to send support tickets if we are having lag issues as you just did. I sent support tickets at various times of the day. and on the last response i got from your support team was to STOP sending support tickets or it will be deemed as " harassment of the support team" they continued to offer me a program to use that is " NOT" supported by NC soft. So how are we to help you if we get threatened for sending support tickets. Also I'm sure thousands of tickets have been sent and "Investigated" then ignored. So why would people send more tickets to just get ignored again. YOUR support team has done this to us, fix them and the game. START CARING ABOUT THE GAME.
Sace,

Can you confirm that these instructions from the support team are still relevant (i.e., the ip addresses to the server)?

Please download and install the Standard version of PingPlotter. Run the program and in the upper left corner you will see an Address to Trace: section.

If you play on the Chronos server, type in the IP: 64.25.37.132

If you play on the Magmeld server, type in the IP: 64.25.37.135

If you play on the Naia server, type in the IP: 64.25.37.133

If you play on the Shilen server, type in the IP: 64.25.37.134

If you play on the Bartz server, type in the IP: 64.25.37.136

Once the IP is typed in, click on the Trace button. While PingPlotter is running its trace, launch Lineage II and play the game as you normally would. Please allow the tool to run for at least 30 minutes even if you are unable to play, or you get disconnected during this time. Once the 30 minutes has elapsed, please switch over to PingPlotter and click on the Stop button.

Next, click on File -> Save Sample Set and save the file to your computer in a location that will be easy to find, such as your Desktop. Then please update your incident at the provided link and attach the report.

It would save everyone time if they could just DL and run this to the relevant IP before sending in their first ticket.
We've been seeing many reports of lag on the forums, but very few support tickets about it. Tickets help greatly in this kind of situation because the support team can track player reports easily, can also request specific information from affected players, and generally help get issues investigated faster. If you are seeing lag, please do send a support ticket (https://lineage2.custhelp.com/app/ask/) and include what server you are on and your geographical location (on Earth, not in-game), and any other info you feel is relevant.

Sace, you have to be joking! Lag started AFTER the last Wednesday's maintenance, and lag happens as soon as server hits Heavy traffic and keeps getting worse with every next player logged in over Heavy limit.

It's OBVIOUS that someone on your side screwed things up, yet again you are claiming how nothing's wrong on NC's end and that players are the one with the problem, not you. When will NC get serious and stop blaming players for its own blatant mistakes and incompetence?
Every post of Sace is just another slap into players face.

Prolly they unplugged some GB RAM on last maintenance to make some more $$$ profit.

In fact, naia is not playable at rushhours.

LF free server transfer to Shilen or Magmeld. Better dead and empty server than unplayable server.
It's OBVIOUS that someone on your side screwed things up, yet again you are claiming how nothing's wrong on NC's end and that players are the one with the problem, not you. When will NC get serious and stop blaming players for its own blatant mistakes and incompetence?
There has been absolutely no blame placed on players. We are humbly asking for you to help us help you by sending a lag report if you agree to.

I had to make an account for this. I have been playing for over 6 years and Sace your reply frustrated me. JUJI posted last week to send support tickets if we are having lag issues as you just did. I sent support tickets at various times of the day. and on the last response i got from your support team was to STOP sending support tickets or it will be deemed as " harassment of the support team" they continued to offer me a program to use that is " NOT" supported by NC soft. So how are we to help you if we get threatened for sending support tickets. Also I'm sure thousands of tickets have been sent and "Investigated" then ignored. So why would people send more tickets to just get ignored again. YOUR support team has done this to us, fix them and the game. START CARING ABOUT THE GAME.
I'm sorry that you are upset. Please understand that spamming tickets will not help the situation get resolved any faster or better, and if there is any abusive content in a ticket support, employees have the right to opt out of such discussions.

PingPlotter (I assume that's the program they are encouraging the use of) is a program that simply helps trace IP routes. It is in no way against the EULA.

Regarding the lag issue in general:

Lag might not be caused by the NCSOFT servers, and we are certainly not claiming that it is the player's fault either. The internet is a large place and connections go through many nodes. For example, and particular popular junction outside of the NCSOFT realm may have an issue, causing problems between the player's PC and the NCSOFT servers. If that is the case we can try to determine where the problem is and contact them about it, but ultimately it is up to the junction's realm own to resolve the issue so that connection can resume through it. If the issue is determined to be an issue on our servers on within our realm of connections, we can fix it once it is determined. Either way, we first need more info.

We have personally some lag issues ourselves, but even that attestment is not sufficient data to pinpoint the exact cause of the problem. Without knowing the cause of the problem, we cannot fix it. That is why we ask that players experiencing lag send tickets with information that can help us track the problem. You are not required to send tickets; while we appreciate your assistance, please do not do it if it is an inconvenience or upsetting.

Sace,

Can you confirm that these instructions from the support team are still relevant (i.e., the ip addresses to the server)?

(If you play on the Chronos server, type in the IP: 64.25.37.132
If you play on the Magmeld server, type in the IP: 64.25.37.135
If you play on the Naia server, type in the IP: 64.25.37.133
If you play on the Shilen server, type in the IP: 64.25.37.134
If you play on the Bartz server, type in the IP: 64.25.37.136)

It would save everyone time if they could just DL and run this to the relevant IP before sending in their first ticket.
The use of PingPlotter reports is something I've only seen support ask for recently, and I've not been given instructions to directly ask players to do this from the start, but I will check with them to see if they want me to start doing that for all lag report situations moving forward. I'll also ask them if those are the accurate IPs, and reply again once I get confirmation.
Sace,

Can you confirm that these instructions from the support team are still relevant (i.e., the ip addresses to the server)?

(If you play on the Chronos server, type in the IP: 64.25.37.132
If you play on the Magmeld server, type in the IP: 64.25.37.135
If you play on the Naia server, type in the IP: 64.25.37.133
If you play on the Shilen server, type in the IP: 64.25.37.134
If you play on the Bartz server, type in the IP: 64.25.37.136)

It would save everyone time if they could just DL and run this to the relevant IP before sending in their first ticket.
Yes, those are the correct server IPs.
on the bottom of the pingblotter window it states "destination address unreachable" does that mean its not recording anything. if so i have started trace before running game and while its running. and I typed in the IP several times to make sure it is correct.:confused:
on the bottom of the pingblotter window it states "destination address unreachable" does that mean its not recording anything. if so i have started trace before running game and while its running. and I typed in the IP several times to make sure it is correct.:confused:

I looked into this and AFAIK this is normal. From what i could tell, the destination server host is simply blocking that final information for w/e reason.
There has been absolutely no blame placed on players. We are humbly asking for you to help us help you by sending a lag report if you agree to.


Regarding the lag issue in general:

Lag might not be caused by the NCSOFT servers, and we are certainly not claiming that it is the player's fault either. The internet is a large place and connections go through many nodes. For example, and particular popular junction outside of the NCSOFT realm may have an issue, causing problems between the player's PC and the NCSOFT servers. If that is the case we can try to determine where the problem is and contact them about it, but ultimately it is up to the junction's realm own to resolve the issue so that connection can resume through it. If the issue is determined to be an issue on our servers on within our realm of connections, we can fix it once it is determined. Either way, we first need more info.

We have personally some lag issues ourselves, but even that attestment is not sufficient data to pinpoint the exact cause of the problem. Without knowing the cause of the problem, we cannot fix it. That is why we ask that players experiencing lag send tickets with information that can help us track the problem. You are not required to send tickets; while we appreciate your assistance, please do not do it if it is an inconvenience or upsetting.



problem ppl have is that all the issues with lag and delay started after last MTW so all is pointing that problem started somewhere there .. if it was some node or w/e then it would happen any random time .. not eactly after mtw ..

basicly just wana know if u have any kind of information about it (maybe fix on next mtw?) or you are still investigating ..
There has been absolutely no blame placed on players. We are humbly asking for you to help us help you by sending a lag report if you agree to.

Sace, the players are presenting you with THE biggest clue in this entire lag mystery and you're overlooking it. Lag started AFTER the last maintenance, and lag occurs EVERY time server traffic hits high. Something was changed (on purpose or not) by your maintenance team and that's what caused all this.

Lag issues appear only on Heavy traffic servers: Chronos and Naia. We don't have ISP problems, there are no node problems (cause lag happens only in L2 and only on these 2 servers). There's no phantom conspiracy by Anonymous or CIA or KGB or whatever to sabotage your servers. The problem was caused by NC Soft and whoever still hasn't been laid off should seriously consider that possibility given the amazingly poor job performance.
Thing is Sace, that in order to play La2 i have subscription to battleping lowerping and wtfast (don't ask... i like buying year periods, then i decide it aint good) ... I'd rather have good connection to ncwest servers and use the same amount of cash to buy kinky hat for my iss :D.
In fact there is 1 more thing that's new since about last week… it's PM spam. Perhaps a lot of PMs gives this huge lags? Don't know, just a suggestion.