Just saw a post that will answer my problem and anyone else with it, plus we get free NC coins.
Announcements
March 10
Account Migration for NCSOFT Master Accounts
We will be upgrading our account systems after tomorrow's maintenance to provide you with better service and enhanced features. Most players will not have to do anything to take advantage of the upgrade.
However, some players are still playing on older accounts (“NCSOFT Master Accounts”). If you are using a “user name” to log into the game, you will need to migrate over to our new system to continue the use of your accounts and to play NCSOFT games. Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who complete their account migrations before May 1, 2015 will receive 400 NCoin to spend in-game.
Don’t wait too long. If you do not migrate your account, it will be deleted from our system. Once this happens, we will be unable to recover your account and any associated characters, items, or data.
We realize that this probably doesn’t apply to current players who use their email to log in to the game, but if you have friends or family members, who might not be aware of this, please pass the information along.
To migrate your account, log in at
https://secure.ncsoft.com/cgi-bin/plaync_login.pl and you will be guided through the process.
FAQ
Q: I tried to log in to a game and was told that I need to migrate my account. What do I do?
A: Log in to your account at NCSOFT.com and you will be taken through the process.
Q: What do I need to migrate my account?
A: All you need is a valid email address that is currently not in use for any other NCSOFT accounts.
Q: So what happens once I provide an email address?
A: Once you enter a valid email address and a display name, you will receive a verification email. Click the “verify now” link in that email. Once your email is confirmed, you are almost done. Click “continue” and confirm the final step in the process.
Q: Once I’ve migrated, what do I use to log in to the games?
A: You use the email address you just provided. That is now your game and website login.
Q: I have an NCoin balance. Will it transfer over?
A: Yes. You will be able to access your NCoin as usual after you migrate.
Q: I’m not sure if I have to migrate my account. How do I check?
A: If you do not use an email to log into your account, you will need to migrate. To check, log in to your account at NCSOFT.com and if you need to migrate your account, you will be told and taken through the process.
Q: I’m a new player. Will I need to migrate?
A: No. Players who have created accounts after July 12, 2012 do not need to migrate.
Q: What’s this about free NCoin?
A: We want to say thank you to players who take the time to migrate their NCSOFT Master accounts over to our new system. We’re offering 400 NCoin as a reward for those who migrate by May 1, 2015. The NCoin will be delivered to the account at a later date.
Q: What if I play multiple NCSOFT games? Can I get the 400NCoin more than once?
A: Each migrated account will only be eligible for one (1) 400 NCoin bonus.
Q: What happens if I don’t migrate?
A: Your account will be deleted from our account system, and we will be unable to restore it or any characters or data associated with it.
Q: When will you delete accounts that haven’t migrated?
A: We will be deleting unmigrated accounts in early May 2015.
Q: I have friends or family that have bought and played Lineage II way back. What should they do?
Please have them read this announcement to migrate their accounts. If they are having trouble logging into the website, please have them contact Customer Support here.
Q: I don’t want to migrate but can I come back and play Lineage II later?
Accounts that have not migrated by early May will be removed from our system. Lineage II accounts are free to create so you can always create an account later.