We will be upgrading our account systems after tomorrow's maintenance to provide you with better service and enhanced features. Most players will not have to do anything to take advantage of the upgrade.
However, some players are still playing on older accounts (“NCSOFT Master Accounts”). If you are using a “user name” to log into the game, you will need to migrate over to our new system to continue the use of your accounts and to play NCSOFT games. Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who complete their account migrations before May 1, 2015 will receive 400 NCoin to spend in-game.
Don’t wait too long. If you do not migrate your account, it will be deleted from our system. Once this happens, we will be unable to recover your account and any associated characters, items, or data.
We realize that this probably doesn’t apply to current players who use their email to log in to the game, but if you have friends or family members, who might not be aware of this, please pass the information along.
Q: I tried to log in to a game and was told that I need to migrate my account. What do I do?
A: Log in to your account at NCSOFT.com (https://secure.ncsoft.com/cgi-bin/plaync_login.pl) and you will be taken through the process.
Q: What do I need to migrate my account?
A: All you need is a valid email address that is currently not in use for any other NCSOFT accounts.
Q: So what happens once I provide an email address?
A: Once you enter a valid email address and a display name, you will receive a verification email. Click the “verify now” link in that email. Once your email is confirmed, you are almost done. Click “continue” and confirm the final step in the process.
Q: Once I’ve migrated, what do I use to log in to the games?
A: You use the email address you just provided. That is now your game and website login.
Q: I have an NCoin balance. Will it transfer over?
A: Yes. You will be able to access your NCoin as usual after you migrate.
Q: I’m not sure if I have to migrate my account. How do I check?
A: If you do not use an email to log into your account, you will need to migrate. To check, log in to your account at NCSOFT.com (https://secure.ncsoft.com/cgi-bin/plaync_login.pl) and if you need to migrate your account, you will be told and taken through the process.
Q: I’m a new player. Will I need to migrate?
A: No. Players who have created accounts after July 12, 2012 do not need to migrate.
Q: What’s this about free NCoin?
A: We want to say thank you to players who take the time to migrate their NCSOFT Master accounts over to our new system. We’re offering 400 NCoin as a reward for those who migrate by May 1, 2015.
Q: When will I get the free NCoin?
The NCoin will be delivered to the account at a later date.
Q: What if I play multiple NCSOFT games? Can I get the 400NCoin more than once?
A: Each migrated account will only be eligible for one (1) 400 NCoin bonus.
Q: What happens if I don’t migrate?
A: Your account will be deleted from our account system, and we will be unable to restore it or any characters or data associated with it.
Q: When will you delete accounts that haven’t migrated?
A: We will be deleting unmigrated accounts in early May 2015.
Q: I have friends or family that have bought and played Lineage II way back. What should they do?
Please have them read this announcement to migrate their accounts. If they are having trouble logging into the website, please have them contact Customer Support here (https://support.lineage2.com/hc/en-us).
Q: I don’t want to migrate but can I come back and play Lineage II later?
Accounts that have not migrated by early May will be removed from our system. Lineage II accounts are free to create so you can always create an account later.
Now that I am trying to login here https://secure.ncsoft.com/cgi-bin/plaync_login.pl
It say me
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.It is not today, it was so year ago, and so on, every time i tried to login.
What next?
I can not login into ticket system too with same error.
I just had to log to offboard after 6 months.
Due to this brilliant idea of NCW i will loose this account.
I have created my MA back in early 2006. No idea which infos i put in.
Also the original Email Account i had is closed for years. Already had the discussion with the support "team" back as this change happened few years ago. The result was that they said i should keep my account like it is and keep playing.
There is no harm lvl wise as the highest char here is lvl90, but loosing all the toons i experienced so much from creating my first clan, a pk group with friends to honour everRed, the first Ally Raidings and so on.
Now all you gonna say is " Lineage II accounts are free to create so you can always create an account later"
That's the way to deal with people playing 9 years the same game :mad:
I'm little confused, because i did this account migration 1,5 or 2 years ago and on my account i didnt receive any ncoins reward.
However in game i never log in with email i always use "user name" even for Lineage2.com to log in forum , but in Ncsoft.com i use my email to log in there.
Now i just enter my email to log in forum instead "user name" as i did from 3 years and i register again in forum.So now i have new account in forum and this one, both forum accounts are connected with one ncsoft.com account now :D After maintenance i don't know will i still log in game with "user name" or email O_O
Does ncsoft understand how SERIOUSLY annoying the migrated accounts are?
EVERY single game account needs a new e-mail. Some people have multiple accounts per master account. I've only ever migrated 1 account, and I would gladly have undone that once I realized how idiotic it was and what a pain in the neck the whole situation is.
You either have to have an insecure master account, or your in game account is using a password that's a pain to type all the time.
It just promotes really bad password behavior.
I know you're never going to change this, but it's unbelievably frustrating to be forced to do this or have characters be deleted.
that just great I cant get past step one of your stupid migration system
the stupid thing just keeps telling me to come back l8r ,and that's all it told me for months
ps just at how long i'v been in this game look look it over there 2000 and G D 5
you are just issing off all your old players WHO DONT BOT who paid $1000 to play old accounts and kept this game running for years
I'm little confused, because i did this account migration 1,5 or 2 years ago and on my account i didnt receive any ncoins reward.
However in game i never log in with email i always use "user name" even for Lineage2.com to log in forum , but in Ncsoft.com i use my email to log in there.
Now i just enter my email to log in forum instead "user name" as i did from 3 years and i register again in forum.So now i have new account in forum and this one, both forum accounts are connected with one ncsoft.com account now :D After maintenance i don't know will i still log in game with "user name" or email O_O
You should be using your email address to log in, if you're still using your username to log in then that account hasn't been migrated and it will prompt you to migrate at the login screen. Good thing is, if it hasn't been migrated then you will receive NCoin this time.
that just great I cant get past step one of your stupid migration system
the stupid thing just keeps telling me to come back l8r ,and that's all it told me for months
ps just at how long i'v been in this game look look it over there 2000 and G D 5
you are just issing off all your old players WHO DONT BOT who paid $1000 to play old accounts and kept this game running for years
I just had to log to offboard after 6 months.
Due to this brilliant idea of NCW i will loose this account.
I have created my MA back in early 2006. No idea which infos i put in.
Also the original Email Account i had is closed for years. Already had the discussion with the support "team" back as this change happened few years ago. The result was that they said i should keep my account like it is and keep playing.
There is no harm lvl wise as the highest char here is lvl90, but loosing all the toons i experienced so much from creating my first clan, a pk group with friends to honour everRed, the first Ally Raidings and so on.
Now all you gonna say is " Lineage II accounts are free to create so you can always create an account later"
That's the way to deal with people playing 9 years the same game :mad:
You don't have any of the information you used when you originally created the account? Contact Customer Support (https://support.lineage2.com/hc/en-us) again and let me know if they're unable to help you.
Not sure what you guys talking, i just upgrade my account and was success.
you log with your game account?
problem only to not get ncoin Oo
NCoin will be sent out at a later time.
Pls if is posible look my ticket, I not may migrate ID>Mail, char is create in 2011 not remember how I type answers and if I type real b-day :(
Of course, I am. I have made a ticket 47132 from other account/email, send them unique account id and serial code used for account activation back in year 2010.
But I guess they will ask BIRTHDAY as proof of ownership, and I do not know it.
The only reason i didn't update most of my accounts (besides the stupidity of having to create a bunch of emails) is that i, as a big part of the players here, have a dynamic IP, witch means that my IP changes every 100h +-.
Now that means every time im authorizing my IP in the most stupid login system of all times i'm giving authorization to the new owner of the IP.
Of course, I am. I have made a ticket 47132 from other account/email, send them unique account id and serial code used for account activation back in year 2010.
But I guess they will ask BIRTHDAY as proof of ownership, and I do not know it.
Because of the severity of account closures, they should be more lenient on account verification but I'll keep an eye on it.
thanks Vali but its not password ,its your system wont let me update the stupid thing
you have a go it wont let past step 1
I understand you're not ticketing in about your password but the normal ticketing system requires you to log in which you can't because you haven't migrated. Submitting a ticket here: https://ncsoft.zendesk.com/hc/en-us/...form_id=111278 doesn't require you to log in. Just let them know you're having issues migrating your account.
Exact same issue.
No matter how many times I change the e-mail/username in the first step, it always gives me the same text: "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
I sent a ticket, hope it gets solved. But, with these migrations, you're just going to lose all of your players.
I understand you're not ticketing in about your password but the normal ticketing system requires you to log in which you can't because you haven't migrated. Submitting a ticket here: https://ncsoft.zendesk.com/hc/en-us/...form_id=111278 doesn't require you to log in. Just let them know you're having issues migrating your account.
I made this type of ticket, i not have number, I may tell you the ticket is for chars who are in same ID (Ikalj, malecko, darkerka, redeyee, WHcraft), cammon i not may log ingame and char is clan leader also :@
Exact same issue.
No matter how many times I change the e-mail/username in the first step, it always gives me the same text: "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
I sent a ticket, hope it gets solved. But, with these migrations, you're just going to lose all of your players.
I'm having the team look into why some people are getting that error message and some aren't. I'll post when I have more info, regardless Customer Support will help you out as soon as possible.
I'm having the team look into why some people are getting that error message and some aren't. I'll post when I have more info, regardless Customer Support will help you out as soon as possible.
ok but I have made post over post about this for months
Vali, as an old player, many accounts I have I do not have any information about them. The email account connected those is long lost, im talking about accounts that are 3-11 years old.
Just username/password/pin, what do I do now?? Time is counting down till these will be deleted.
Please provide a picture of your photo identification, such as a national ID card or driver's license, with your name, photo and birthday. I will need to fix the date of birth given on your account before we proceed.
Vali: "they should be more lenient on account verification"
It is called lenient now? Or the choice here is "give us your ID or say good bye to your account"?
This error is not about the name.
I had this on several accounts. It means you have a weak password... Do a password reset and everything works.
Same problem here, but Killtime, who is talking about PASSWORDS, is display name.... are you trying to scamming us ????? lol, just kidding :p ... cant play for now :eek: and not sure about NC solutions for now nothing happens :confused:
Because of the severity of account closures, they should be more lenient on account verification but I'll keep an eye on it.
They should restore the accounts if you can provide username/password/pin. Some of these accounts are so old the information is lost, along with many people not using real information due to security reasons. Lost email accounts, canceled CC cards etc.
Again absolutely ridiculous that we weren't given proper warning, you're going to lose a lot of players over this if it isn't resolved correctly.
Same problem here, but Killtime, who is talking about PASSWORDS, is display name.... are you trying to scamming us ????? lol, just kidding :p ... cant play for now :eek: and not sure about NC solutions for now nothing happens :confused:
i am just trying to help but if ur too dumb to search support then you never gonna login
They should restore the accounts if you can provide username/password/pin. Some of these accounts are so old the information is lost, along with many people not using real information due to security reasons. Lost email accounts, canceled CC cards etc.
Again absolutely ridiculous that we weren't given proper warning, you're going to lose a lot of players over this if it isn't resolved correctly.
I at least managed to dredge up enough info to get most of my accounts. But still one I can't, and a few older ones I am not even going to try. I haven't logged into them in years and sure as hell not going to go make all new e-mails for everything. bad enough I have to have more than one as it is.
If you do not migrate your account, it will be deleted from our system. Once this happens, we will be unable to recover your account and any associated characters, items, or data.
Only 1 week notice for a change of this severity is not acceptable especially for a game people spent time and money on.
I didn't see this post until it was too late to transfer items off of accounts that were made 4+ years ago that i lost info for. In the process i lost expensive items and my lvl 7 clan that took a long time to create thats not including the characters that are getting deleted i have 3 accounts unmigrated made 2011
My suggestion would be to delay this change and give people ample time to revert to the new system funny thing is im subscribed to your twitter account and this big change wasnt even announced there.
Only 1 week notice for a change of this severity is not acceptable especially for a game people spent time and money on.
I didn't see this post until it was too late to transfer items off of accounts that were made 4+ years ago that i lost info for. In the process i lost expensive items and my lvl 7 clan that took a long time to create thats not including the characters that are getting deleted i have 3 accounts unmigrated made 2011
My suggestion would be to delay this change and give people ample time to revert to the new system funny thing is im subscribed to your twitter account and this big change wasnt even announced there.
Gz ncsoft
There was no notice, they had the first post "hidden" as you can see the first actual reply is from this morning.
NCSoft, delay this whole migration for ALEAST another week as you have not given us any heads up for this whole change.
There was no notice, they had the first post "hidden" as you can see the first actual reply is from this morning.
NCSoft, delay this whole migration for ALEAST another week as you have not given us any heads up for this whole change.
One week to me doesn't seem enough compared to the length of time we had these accounts created and for the outcome of having them deleted if you cant find the info but I wont complain.
Please do an emergency maintenance and revert this change as i cant do anything on my day off work.
If what your saying is true is this a plan to put the final nail in the coffin for L2? (conspiracy theorist here) i love this game please dont kill it for the people that enjoy it
There was no notice, they had the first post "hidden" as you can see the first actual reply is from this morning.
NCSoft, delay this whole migration for ALEAST another week as you have not given us any heads up for this whole change.
The migration can occur. But locking you out of the in game accounts until you do it is idiotic.
I don't have much of value on the accounts, but I also don't want to have them deleted either. Especially with what amounted to almost no warning.
I cant migrate my acc because i got message that my user name or password is WRONG. But its not true. I try to log in many times, but now i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes.". I posted request in servise support before i can login with migrated accounts, but now i cant login wit ANY of my acc's, because it say that "login temporarily disabled because of too many failed logins" and i eve cant see the status of my issue!!!!!!
Ty God i can use forum wit 1 of my acc data......
Vali, do something please!
NCoin will be sent out after the migration period is over so sometime in mid May.
Same problem here, but Killtime, who is talking about PASSWORDS, is display name.... are you trying to scamming us ????? lol, just kidding :p ... cant play for now :eek: and not sure about NC solutions for now nothing happens :confused:
"Recent changes to the password system have updated the requirements for passwords to make them stronger.
The new requirements can often lead to you receiving an error that states:
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
The new requirements for passwords mean you may not use:
- A password you have used previously
- Common passwords like 'password'
- Passwords commonly used by many users (ex: lineage)"
If you use a strong/complex password and are still having issues migrating after the other troubleshooting steps/FAQ, please submit a Support ticket, which you can do from the link above.
"Recent changes to the password system have updated the requirements for passwords to make them stronger.
The new requirements can often lead to you receiving an error that states:
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
The new requirements for passwords mean you may not use:
- A password you have used previously
- Common passwords like 'password'
- Passwords commonly used by many users (ex: lineage)"
If you use a strong/complex password and are still having issues migrating after the other troubleshooting steps/FAQ, please submit a Support ticket, which you can do from the link above.
some1 to look in my ticket there and answer me ?
I must set "random" ticket w/o number because i not may log in my master to send from there
Vali look my pm msg in forum
"Recent changes to the password system have updated the requirements for passwords to make them stronger.
The new requirements can often lead to you receiving an error that states:
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
The new requirements for passwords mean you may not use:
- A password you have used previously
- Common passwords like 'password'
- Passwords commonly used by many users (ex: lineage)"
If you use a strong/complex password and are still having issues migrating after the other troubleshooting steps/FAQ, please submit a Support ticket, which you can do from the link above.
What can be done, if after you try to reset your password, you don't remember the answers on the security questions?
One week to me doesn't seem enough compared to the length of time we had these accounts created and for the outcome of having them deleted if you cant find the info but I wont complain.
Please do an emergency maintenance and revert this change as i cant do anything on my day off work.
If what your saying is true is this a plan to put the final nail in the coffin for L2? (conspiracy theorist here) i love this game please dont kill it for the people that enjoy it
Unmigrated accounts won't be deleted until early May, you still have time to migrate and save your account. If you're having problems migrating, contact Customer Support (https://support.lineage2.com/hc/en-us) here.
I cant migrate my acc because i got message that my user name or password is WRONG. But its not true. I try to log in many times, but now i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes.". I posted request in servise support before i can login with migrated accounts, but now i cant login wit ANY of my acc's, because it say that "login temporarily disabled because of too many failed logins" and i eve cant see the status of my issue!!!!!!
Ty God i can use forum wit 1 of my acc data......
Vali, do something please!
This adress not working. and how i can contact support, if i need to log on 1st, and as i sed, i CANT LOGIN WITH ANY OF MY ACC's, because i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes."
And i cant login in more than hour!
Unmigrated accounts won't be deleted until early May, you still have time to migrate and save your account. If you're having problems migrating, contact Customer Support (https://support.lineage2.com/hc/en-us) here.
"Recent changes to the password system have updated the requirements for passwords to make them stronger.
The new requirements can often lead to you receiving an error that states:
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
The new requirements for passwords mean you may not use:
- A password you have used previously
- Common passwords like 'password'
- Passwords commonly used by many users (ex: lineage)"
If you use a strong/complex password and are still having issues migrating after the other troubleshooting steps/FAQ, please submit a Support ticket, which you can do from the link above.
great BUT I HAVE BEEN ON ABOUT THIS MONTHS AND YOU DID NOTHING to tell me what to do in my post, HAVE YOU SEEN HOW OLD MY ACCOUNTS ARE got no hope of getting them back, gd ninja update
So funny...
Now I have to make 4 new e-mail accounts just to migrate all my active L2 accounts. When I finally remembered my secret question answers and am able to migrate my account it gives the already mentioned by others 'if error persists contact customer support'. The nice thing is... YOU CANNOT CONTACT CUSTOMER SUPPORT IF YOU DON'T HAVE A MIGRATED ACCOUNT.
This adress not working. and how i can contact support, if i need to log on 1st, and as i sed, i CANT LOGIN WITH ANY OF MY ACC's, because i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes."
And i cant login in more than hour!
This adress not working. and how i can contact support, if i need to log on 1st, and as i sed, i CANT LOGIN WITH ANY OF MY ACC's, because i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes."
And i cant login in more than hour!
i used this adress and send a ticket more then hour ago! and nothing! Exept my probability to log to all my accounts is prohibited by this: "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes."
Unmigrated accounts won't be deleted until early May
I tried to log in the game after maintenance and it refused me, telling I'd need to migrate account.
I went to the account management section and got totally confused.
At first the system could not verify my login information.
To verify my identity, I entered the old info including my old email address, and after confirmation it automatically changed my old game login, having replaced it with the email.
Then it appeared my old password did not match, so I requested the password change.
At the moment, I can log in the game again, using email instead of my old login.
The question is: does my account now count as "migrated"? As it is still associated with the email it was originally registered with, and still has the same creation date as before.
Hi my friend didn't do migration yet and now he is on holidays and will be back in June. Is this mean his account will be deleted? Should i tell him bb to few thousand euro what he spent on NCOINS?
"I cant migrate my acc because i got message that my user name or password is WRONG. But its not true. I try to log in many times, but now i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes.". I posted request in servise support before i can login with migrated accounts, but now i cant login wit ANY of my acc's, because it say that "login temporarily disabled because of too many failed logins" and i eve cant see the status of my issue!!!!!!
Ty God i can use forum wit 1 of my acc data......
Vali, do something please! "
Just look at this thread already...., the unannounced forced migration just happened 2~ hours ago & there's already 75+ threads .... your company needs to roll back this implementation & give people more time to log into non-migrated accounts for item removal at the very least & push back the date, with proper warning so people can work on trying to retrieve decade old account information to do a migration on this scale.
This game is old & you are going to lose a ton of players with this poorly implemented plan.
I've played this game since c2, 10 or so years now, 10 years is a long time to misplace account info...
Right why u did not give us more time? And u should make sure ppl know about this. Now we come and cant play. U didnt announced it in proper way ! Roll back and let us at least move some items. Sadly we cant move all the items like Brooch jewels , talismans ETC
My 2 oldest accounts (2006-2007)share the same e-mail so I updated 1 of them and I'm still wondering what to do with the other one since the migrated one doesn't allow to change the e-mail before 90 days !!!
Why the forum accepts my user and pass and the account management says that the same user and pass is invalid??? because this is the account from witch i am posting now that i cant log into to make the migration
Unmigrated accounts won't be deleted until early May, you still have time to migrate and save your account. If you're having problems migrating, contact Customer Support (https://support.lineage2.com/hc/en-us) here.
Or you could do the right thing, not screw over your loyal customer base, roll back this implementation. Give proper warning to your loyal paying customers & let them get their items off the accounts & hopefully come up with the proper account info to retrieve the accounts back as well at a later date when you re-implement forced migration in 1-2-3 weeks from now?
My 2 oldest accounts (2006-2007)share the same e-mail so I updated 1 of them and I'm still wondering what to do with the other one since the migrated one doesn't allow to change the e-mail before 90 days !!!
I am very curious about this. My master account holds my main and my box' account and if this migration will lock out my box', I'm pretty much screwed for my daily gameplay.
But... as long as this stupid system gives me the 'to many attempts on changing password' message without any indication on what the cool down is, I can't do anything at all.
"I cant migrate my acc because i got message that my user name or password is WRONG. But its not true. I try to log in many times, but now i have message "Too many failed login attempts, login temporarily disabled. Please try again in a few minutes.". I posted request in servise support before i can login with migrated accounts, but now i cant login wit ANY of my acc's, because it say that "login temporarily disabled because of too many failed logins" and i eve cant see the status of my issue!!!!!!
Ty God i can use forum wit 1 of my acc data......
Vali, do something please! "
I have same problem here
Just look at this thread already...., the unannounced forced migration just happened 2~ hours ago & there's already 75+ threads .... your company needs to roll back this implementation & give people more time to log into non-migrated accounts for item removal at the very least & push back the date, with proper warning so people can work on trying to retrieve decade old account information to do a migration on this scale.
This game is old & you are going to lose a ton of players with this poorly implemented plan.
I've played this game since c2, 10 or so years now, 10 years is a long time to misplace account info...
This is a typical ncsoft job,make things more complicated than they are.
Right why u did not give us more time? And u should make sure ppl know about this. Now we come and cant play. U didnt announced it in proper way ! Roll back and let us at least move some items. Sadly we cant move all the items like Brooch jewels , talismans ETC
Hi,
A friend of mine is having same issues as many people, with same error message. It appears that he seems to have registered his 3 main accounts on the same email adress (when he tries to log with those 3 accounts on the NC account manager, he receive an email notification NClogin alert on the same mail adress). Ofc now he can't do the migration. He tried to put a different mail adress on the email adress/display name page, but he still gets same error message. He already sent a ticket but atm no answer
Does the fact that he had registered from the beginning (in 2012) all his accounts on the same email adress blocking the process ? Is there a solution to fix this ?
Thx
I am very curious about this. My master account holds my main and my box' account and if this migration will lock out my box', I'm pretty much screwed for my daily gameplay.
But... as long as this stupid system gives me the 'to many attempts on changing password' message without any indication on what the cool down is, I can't do anything at all.
Well it seems that 1 of mine is locked so submitted a ticket and waiting waiting waiting...an so on :/
Remove the 90 days restriction to change the e-mail !!!
Unmigrated accounts won't be deleted until early May, you still have time to migrate and save your account. If you're having problems migrating, contact Customer Support (https://support.lineage2.com/hc/en-us) here.
No info about forced migration on the Twitter account, Facebook page or even the Server Maintenance notes for March 11.
Why do players have to suffer because you guys didn't give us adequate notice? A lot of players cant access their master accounts because they were made many years ago
I dont understand why you guys cant listen to your player base and revert the change momentarily to transfer items from accounts
Hey Ncsoft, can you please fire all these incompetent employees you have and with the money you made form the Jewels event hire some that actually know what they are doing. Thanks.
maybe.... only maybe... some failures are becaus we have 2 game accounts with the same mail account, dk why that was available in the past.... some light about the problem ?....
Alooo GM's , someone will answer me in my ticket from 5h ago or need to spam 100 time ?
Don't tell me to say ticket number , if I may log to my master I will make migration alone...
How can we migrate other accounts from our old NCsoft master account, if we already migrated one of the accounts, whilst having 2 or 3 on this same old Master Account?
I have sent a ticket and never got the confirmation of it. I don't think they care lol.
For all those who have 1 master account with 2 or more codes...just fill the blank with the e-mail adress asked with new ones and verify the e-mail...it works
Just look at this thread already...., the unannounced forced migration just happened 2~ hours ago & there's already 75+ threads .... your company needs to roll back this implementation & give people more time to log into non-migrated accounts for item removal at the very least & push back the date, with proper warning so people can work on trying to retrieve decade old account information to do a migration on this scale.
This game is old & you are going to lose a ton of players with this poorly implemented plan.
I've played this game since c2, 10 or so years now, 10 years is a long time to misplace account info...
I couldn't agree more with all u said.
My issue is my friend gave me his account when he quit the game which I have used as my alt iss account. I have been taking care of this account ever since and spent a great amount of time leveling his character and put equipment on it but I do not know any details of the account except the login, password and pin. It has been so long that I am afraid I won't be able to get back in touch with him in time or that even if I did, he may not remember all the necesary informations.
I have submitted a ticket explaining my situation 2 hours ago and I still haven't got any email of confirmation that my ticket was successfully submitted (They prolly automatically delete tickets not containing enough informations).
No warning was given before or at least not enough warnings. This is something so big that a constant ingame warning should have been put into place. I have left a great amount of equipment on that account that I will prolly never get back...
For all those who have 1 master account with 2 or more codes...just fill the blank with the e-mail adress asked with new ones and verify the e-mail...it works
You mean, if people had more accounts set on their old Master account? Because 2 friends have a problem, while they had 2 accounts on 1 Master account, they managed to migrate one of the accounts and now the other one is impossible to migrate.
Would like to know when there will be some feedback on the tickets from ppl not able to log on their accounts? Havent even gotten the confirmation e-mail yet and its been like 2+ hours now..
My husband had 2 L2 accounts on his master account and accidently migrated the first account to the same e-mail as the master account was on and thereby locked himself out of his master account before getting to migrate his 2nd account..
i can only imagine the amount of support tickets being received now,... this company clearly did something with out thinking this through, please restore access to non-migrated accounts & extend the period of time before migration is required.
"Emergency Maintenance" server take downs happen in 30mins when your company makes a mistake in the ncstore.... how many people are going to be left buying from the ncstore when your about to lose a large % of players in a very old game?
A large % of this games population is very old players who have been supporting this game for a long time (through subscription model & now "free to play" model), do you really want those people to leave in mass?
At least can return to the previous status, no migration at least for 3 days to give a time whom has 2 game accounts in one mail account ? Isnt a good idea but......i cant see any solution until now. Gms ? other idea ? someone ?
i can only imagine the amount of support tickets being received now,... this company clearly did something with out thinking this through, please restore access to non-migrated accounts & extend the period of time before migration is required.
"Emergency Maintenance" server take downs happen in 30mins when your company makes a mistake in the ncstore.... how many people are going to be left buying from the ncstore when your about to lose a large % of players in a very old game?
+ they BSOE form forum 3h ago, 0 answer, 0 success solve players problems...
They open/make public this thread after MT start, my clan leader char is freeze, my crafter freeze, my WH char freeze... and they give 0 answer !!!
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements. WTFFFFFFFFFFF
Got no answer either and nearly all my "olds" accounts got same mail.
Maybe is time to say "Thank You NCSoft" cause if the problem is not fixed soon i can say goodbye to L2 and every next NCsoft games.
I will maybe find another game with GM, no (or less) bots/script/RMT and more fun, who knows ? :D
Would be a bit sad not being able to log my olds chars but well if NCSoft want to kill the legit player base then is time to move on other nice games :)
You mean, if people had more accounts set on their old Master account? Because 2 friends have a problem, while they had 2 accounts on 1 Master account, they managed to migrate one of the accounts and now the other one is impossible to migrate.
Step by step
Open the launcher and when you try to login with non-migrated accounts info it doesn't let you
Instead you have the option to click (here)
Just follow it and when it asks you the e-mail...place the new(s) one(s) for the other account(s) assuming you already created as many as you need beforehand...
Then it will ask you to verify it (or them) do it and you wil be able to login into your nc account
Don't forget to use the game launcher it's easier than the site and if you had already changed 1 of your accounts it's the only way I found to migrate the others...better than waiting I guess
Got no answer either and nearly all my "olds" accounts got same mail.
Maybe is time to say "Thank You NCSoft" cause if the problem is not fixed soon i can say goodbye to L2 and every next NCsoft games.
I will maybe find another game with GM, no (or less) bots/script/RMT and more fun, who knows ? :D
Would be a bit sad not being able to log my olds chars but well if NCSoft want to kill the legit player base then is time to move on other nice games :)
Have the same issue, changed email, changed password to strong, did all possible configuration of emails pass display name, and still the same error. Even tried on differnt browser. Still the same error
What should I do with my 2 accounts what i can't verify.
A. I don't remember what e-mail I used when i created them. (If those r needed at Step 1)
B. If I get them, they r 100% sure already deleted so I cannot log in to them.
I created new e-mails and tried to put them to Step 1 but message keeps saying that I should wait or contact support.
About pw issue, ofc i cannot get new pw mail bcoz those e-mails doesnt exsist anymore...
What should I do with my 2 accounts what i can't verify.
A. I don't remember what e-mail I used when i created them. (If those r needed at Step 1)
B. If I get them, they r 100% sure already deleted so I cannot log in to them.
I created new e-mails and tried to put them to Step 1 but message keeps saying that I should wait or contact support.
About pw issue, ofc i cannot get new pw mail bcoz those e-mails doesnt exsist anymore...
CANCEL THAT! I know where do i get my password change e-mails. And now my problem is that it is same e-mail what is my main account's username. So ofc I cannot put that on Step 1 coz it is already used. So how Im able to change my e-mails from accounts if i cannot even verify them. >.<
I have the same issues that most are having here in that I can get past the authentication but when entering in the email and user name it fails. I still have not received any reply from the tickets I sent but I also remember last time that using that support in the other area didn't work. Can I get a link or something that I know is going somewhere please
CANCEL THAT! I know where do i get my password change e-mails. And now my problem is that it is same e-mail what is my main account's username. So ofc I cannot put that on Step 1 coz it is already used. So how Im able to change my e-mails from accounts if i cannot even verify them. >.<
You just need to open the game launcher fill it with the old info for the account you are trying to get then you will see the screen with a click "here"
just click there and your browser will open
Just fill the e-mail blank space with a NEW e-mail already created and you will be asked to verify it...do it and you will be able to access your account
What people must do is USE THE ##@$%&@# GAME LAUNCHER TO ACCESS THE PAGE TO CHANGE THE E-MAILS !!!!
You just need to open the game launcher fill it with the old info for the account you are trying to get then you will see the screen with a click "here"
just click there and your browser will open
Just fill the e-mail blank space with a NEW e-mail already created and you will be asked to verify it...do it and you will be able to access your account
What people must do is USE THE ##@$%&@# GAME LAUNCHER TO ACCESS THE PAGE TO CHANGE THE E-MAILS !!!!
I just used the game launcher to migrate 1 of my accounts who shared the same e-mail uand it's all ok now
I won't even bother with the support ticket I sent hours ago
You just need to open the game launcher fill it with the old info for the account you are trying to get then you will see the screen with a click "here"
just click there and your browser will open
Just fill the e-mail blank space with a NEW e-mail already created and you will be asked to verify it...do it and you will be able to access your account
What people must do is USE THE ##@$%&@# GAME LAUNCHER TO ACCESS THE PAGE TO CHANGE THE E-MAILS !!!!
bro, i made this 6h ago and still noting happen, i have problem with sec quastion's (ffs i not remmember what i type 3,5year ago) so need support help but noting, no mail, no forum....
You just need to open the game launcher fill it with the old info for the account you are trying to get then you will see the screen with a click "here"
just click there and your browser will open
Just fill the e-mail blank space with a NEW e-mail already created and you will be asked to verify it...do it and you will be able to access your account
What people must do is USE THE ##@$%&@# GAME LAUNCHER TO ACCESS THE PAGE TO CHANGE THE E-MAILS !!!!
This method does not help if you have this error
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.
bro, i made this 6h ago and still noting happen, i have problem with sec quastion's (ffs i not remmember what i type 3,5year ago) so need support help but noting, no mail, no forum....
You don't need any questions...there's other option below it to use your e-mail to verify the account
Just post any answer and it will show after it
You don't need any questions...there's other option below it to use your e-mail to verify the account
Just post any answer and it will show after it
One (or more) of the answers you have provided is incorrect. Please review the question(s) and enter your information again.
You think the i not have try this.
In time when i create this ID not needed to put any mail inside creation ID. So now i got "error" and back me in 1th window where need to answer... so in other text there is if you have still problem contact support. I contact , send req. send my new mail what need to be migreate, send the IM this RandomYul in forum, my chars inside game in 2 servers , send my ID/pass/PIN... Is stupid i talk in forum and not may log ingame. I acces form same ID...
You just need to open the game launcher fill it with the old info for the account you are trying to get then you will see the screen with a click "here"
just click there and your browser will open
Just fill the e-mail blank space with a NEW e-mail already created and you will be asked to verify it...do it and you will be able to access your account
What people must do is USE THE ##@$%&@# GAME LAUNCHER TO ACCESS THE PAGE TO CHANGE THE E-MAILS !!!!
How many times u want me to do that?
"We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements."
I can post that as many times u want. It didnt help if I put my new e-mail on it from client.
And now?
Unfortunately I didn't take any screens to show you cause I had problems with 1 shared e-mail
I got all the errors you are getting before
What I did is ....closed all webpages..open the launcher..typed old info..got the screen with "here" link...clicked there...and when the webpage opened I just typed the new e-mail and a new screen name...checked the e-mail and there was a "verify" link..clicked on it and could log into my account.
That's what I did...if it's not working now it's not my fault
P.S. Isn't it funny that the old (real) players are the ones suffering :/
Whoever wrote the dialog interface for that process obviously has down syndrome.
At every step it is absolutely ambiguous and confusing, it has no "fool proof", and till the end of the procedure it is absolutely unclear what's going on and to what consequences it may lead, so the user is most likely going to be totally screwed in the end.
I've gone through this procedure two times, both times I had the feeling it's going so wrong it just could not be any more wrong than that, yet in the end it appeared even more wrong than one could imagine.
When I first did it a couple years ago, I strictly followed the instructions to "migrate my account". When prompted to enter valid email address I entered it. When prompted to verify it, I did so.
Guess what, it resulted in creating an empty master account without migrating my actual account!
I had to petition it, and fortunately once in years the support worked well: they migrated my account manually, as soon as I submitted another email address.
This time around, I saw no warnings I was in the process of migration: I just could not log in, so I had to verify my identity, and re-entered all the old infos to confirm it. Ok, verification process, nothing else!
Having learned from my previous experience, I tried to not repeat the same mistakes. I figured that even if it was the migration procedure itself, it won't let me enter the old email.
As a result, I got the same account with the same old email as my new login, and I am still not sure if it's considered "migrated" or not.
So, thanks for the well-written and well thought-of procedures, you guys are true geniuses in the field of management!
Trying to attract new users may cost you a lot, but making the old users feeling totally stupid and messed up is just priceless.
Well done, hats off!
Have the same issue, changed email, changed password to strong, did all possible configuration of emails pass display name, and still the same error. Even tried on differnt browser. Still the same error
*There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support (http://us.ncsoft.com/en/support/).
i've been tried with no less than 5 diferents accounts and the same problem .. (have differents mail oc).
When u gonna fix that??????????????
Unfortunately I didn't take any screens to show you cause I had problems with 1 shared e-mail
I got all the errors you are getting before
What I did is ....closed all webpages..open the launcher..typed old info..got the screen with "here" link...clicked there...and when the webpage opened I just typed the new e-mail and a new screen name...checked the e-mail and there was a "verify" link..clicked on it and could log into my account.
That's what I did...if it's not working now it's not my fault
P.S. Isn't it funny that the old (real) players are the ones suffering :/
So basically you had 2 different accounts on a master account and you managed to split those 2 accounts on their own mail accounts?
*We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.*
So basically you had 2 different accounts on a master account and you managed to split those 2 accounts on their own mail accounts?
Yes 2 accounts 1 e-mail...so the first one I was able to use the original e-mail
I had trouble for the 2nd account since it was the same e-mail and after numerous attempts and a support ticket I decided to close all webpages and tried the launcher and when I got into this page
The problem is that some ppl cant even get to that page TheWitchcraft.. all we'r getting is: We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements. so I've no clue what u did to get that far.. either u had the same issue and just not putting full explanation or..
I am trying to hold my temper so as not to type any expleteives that would need to be deleted...
I think I need a Blessed Scroll of Migration Escape. (BSOME)
I tried migrating one of my 2 remaining Master accounts today.
(promise I'll keep it short)
The account I was migrating was fully populated with my toons that I've
had for years.
By the time I was finished the result is I did get to log in the account,
however all my toons were gone and there was one level 1 toon there
on the account that wasn't mine, and all my toons were gone...
Guess I'll wait for tomorrow or a few days to see what NC is planning to do about this FAIL.
Even though this announcement was posted last week (March 3), I just caught wind of this today (March 11). Oh good god hell, what are you people doing?
Another reason is the piss poor customer service (if it still exists). If accounts are genuinely hacked (e.g., brute force), you punch the customers in the face by immediately accusing them of sharing accounts. Then you proceed to kick them in the nuts by not replacing lost items or replacing them with common items. COMMON! What the hell is wrong with you people?
And since I said, “I just caught wind of this,” that should be a red flag indicating that you’re not reaching out to your customers effectively nor in a timely manner. I was able to login the game all of last week and there was nothing stopping me.
OK just wanted to update you guys: I was getting the "We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements." error and couldn't log in. I finally got an email from support. They reset my password and from there migrating was easy. I did provide in my ticket unique ncsoft id and birth date. So be patient i guess they are working on it.
OK just wanted to update you guys: I was getting the "We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements." error and couldn't log in. I finally got an email from support. They reset my password and from there migrating was easy. I did provide in my ticket unique ncsoft id and birth date. So be patient i guess they are working on it.
how much time past form your ticket to they answer ?
Here is 10+h and still noting...
How the heck do i reset my password or submit a ticket. Everytime I try it takes me back to account migration screen. I have 7 accounts 4 on one master and 3 on separate accounts that no longer have any info for since GoD. I have moved 2 times and its BEEN 11 YEARS!!!!
It says I cannot migrate because of an issue that same error everyone is getting.
how much time past form your ticket to they answer ?
Here is 10+h and still noting...
I got the email from support 7-8 hours after i made the ticket.
When i logged in i had to enter my birth date to verify the account and from there just followed the steps. They did also reset my security questions so i had to chose new ones.
I'm stuck on step 1. No matter what I enter for my login/display name, it tells me it's taken or invalid. And I can't submit a ticket since I can't migrate.
Hope this may help some people. If you login to the forum using your account name and password, then go to User CP > change settings > email, you can see which email that account name is registered to.
I understand you're not ticketing in about your password but the normal ticketing system requires you to log in which you can't because you haven't migrated. Submitting a ticket here: https://ncsoft.zendesk.com/hc/en-us/...form_id=111278 doesn't require you to log in. Just let them know you're having issues migrating your account.
I tried the link says page you are looking for does not exist.
This is very frustrating
How do I submit a ticket without a migrated account. All suggestions but Vali and Tisephor are not working.
"Recent changes to the password system have updated the requirements for passwords to make them stronger.
The new requirements can often lead to you receiving an error that states:
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support."
The new requirements for passwords mean you may not use:
- A password you have used previously
- Common passwords like 'password'
- Passwords commonly used by many users (ex: lineage)"
If you use a strong/complex password and are still having issues migrating after the other troubleshooting steps/FAQ, please submit a Support ticket, which you can do from the link above.
Can't use the ticket support system to reset a password because your account is migrated. I know you didn't design this system but it is horrible
Can we roll this back maybe a week or two so everyone can work out the kinks and not be locked of their accounts at the moment.
11 years of gaming lost because a change that was forced over night without warning. You sent emails saying you needed migrate after you already did the change.
Аnd now I will lose my accounts because do not know in which master account were created or their master accounts no longer exist because they have been migrated. Why no formal notice of L2 Home page or sent short e-mail or fit 2 rows in NCSoft ingame messages. For these 10 years, many problems can not refuse me of L2 but now in the lack of most important my account I will be forced to look for new MMO game. I hope to get a response from support of my case or they return for week old position until people can prepare.
you killed 2 of my 3 accounts yesterday ... good game guys. And ofc the rune i bought. Without any warning. Thats how a company should take care of their long time customers in the sunset of this game. Perfect, im proud of you.
you are not able to ban bots or stop adena spammers but you did lethal hit me, and thats it.
Born in April 2004 .. died 11.03.2015, killed by NC
far thee well
Harkon, once leader of Deadcandance from Erica.
Can we roll this back maybe a week or two so everyone can work out the kinks and not be locked of their accounts at the moment.
11 years of gaming lost because a change that was forced over night without warning. You sent emails saying you needed migrate after you already did the change.
Web update fail... i just have 1 old account no migrated and now i cant update it...
xxxxxxxx Created On:
Jun 5, 2012
There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support (http://us.ncsoft.com/en/support/).
OK just wanted to update you guys: I was getting the "We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements." error and couldn't log in. I finally got an email from support. They reset my password and from there migrating was easy. I did provide in my ticket unique ncsoft id and birth date. So be patient i guess they are working on it.
That is because you tell them your original birthday from account.
NC loves birthdays. They do not care if you know unique ID or credit card number or any other private info.
But they accept almost public birth date as a 100% proof of account ownership...
OK just wanted to update you guys: I was getting the "We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements." error and couldn't log in. I finally got an email from support. They reset my password and from there migrating was easy. I did provide in my ticket unique ncsoft id and birth date. So be patient i guess they are working on it.
I did the same, but still no response from ncsoft. almost 10 hours passed, and no response....
I wish you guys would be fired for incompetence, I surely would have been long ago acting the way you guys do. No hard feelings but, what the....
It completely boggles my mind how you guys handle issues at your company. You just magically declare all accounts locked unless migrated, especially when the account migration DOESN'T even work for most people. Proceeding with the first, you receive a flood of issues and questions, and you guys vanish from the forums. You're about as professional as I was when I was 13. Plugging your ears and screaming lalala doesn't work anymore.
whoever wrote the dialog interface for that process obviously has down syndrome.
At every step it is absolutely ambiguous and confusing, it has no "fool proof", and till the end of the procedure it is absolutely unclear what's going on and to what consequences it may lead, so the user is most likely going to be totally screwed in the end.
I've gone through this procedure two times, both times i had the feeling it's going so wrong it just could not be any more wrong than that, yet in the end it appeared even more wrong than one could imagine.
When i first did it a couple years ago, i strictly followed the instructions to "migrate my account". When prompted to enter valid email address i entered it. When prompted to verify it, i did so.
Guess what, it resulted in creating an empty master account without migrating my actual account!
i had to petition it, and fortunately once in years the support worked well: They migrated my account manually, as soon as i submitted another email address.
This time around, i saw no warnings i was in the process of migration: I just could not log in, so i had to verify my identity, and re-entered all the old infos to confirm it. Ok, verification process, nothing else!
Having learned from my previous experience, i tried to not repeat the same mistakes. I figured that even if it was the migration procedure itself, it won't let me enter the old email.
As a result, i got the same account with the same old email as my new login, and i am still not sure if it's considered "migrated" or not.
So, thanks for the well-written and well thought-of procedures, you guys are true geniuses in the field of management!
Trying to attract new users may cost you a lot, but making the old users feeling totally stupid and messed up is just priceless.
Well done, hats off!
this happend to me a year ago too!!... How sad, same reason i did not migrate my last 2 accounts, now.. Its locked... Without warning.... No announcements.... Clap clap clap ncsoft this will be your downfall..
1. Fix the issue with migration today as quickly as possible, with clear communication and possibly a new email issued to all accounts still needing to migrate, this time with a link directing to a system which is clear and easy to understand, that works.
2. Increase shift hours over the next few days to show a committment to your players so you can help everyone get back on game faster.
3. When its all fixed, run a 500% xp event for 1-2 weeks as a sorry for the inconvenience and the lost time on peoples runes etc.
I’m still wondering if NCsoft just made a bad joke, if they already celebrated April Fools’Day or if it’s just a nightmare … Or maybe NCSoft just wanted to be nice? Many people complained the game got boring, so NCsoft helps to keep them busy? New daily quest „submit a ticket“?
I have the same problem as many other players: I have an old account which I never migrated. After that surprising act without warning I tried to migrate it yesterday and failed. As many people I also got the "There was a problem updating your account" error. Some people said, this might be caused by a weak password and advised to change it. If you cant login your account, you have to choose the option „forgot password“. And then they send a link to your „old“ email adress. Quite useless, if you forgot the email adress you used years ago or if the email account isn’t in use anymore. So I submitted a ticket – no answer yet...
We will be upgrading our account systems after tomorrow's maintenance to provide you with better service and enhanced features. Most players will not have to do anything to take advantage of the upgrade.
However, some players are still playing on older accounts (“NCSOFT Master Accounts”). If you are using a “user name” to log into the game, you will need to migrate over to our new system to continue the use of your accounts and to play NCSOFT games. Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who complete their account migrations before May 1, 2015 will receive 400 NCoin to spend in-game.
Don’t wait too long. If you do not migrate your account, it will be deleted from our system. Once this happens, we will be unable to recover your account and any associated characters, items, or data.
We realize that this probably doesn’t apply to current players who use their email to log in to the game, but if you have friends or family members, who might not be aware of this, please pass the information along.
Q: I tried to log in to a game and was told that I need to migrate my account. What do I do?
A: Log in to your account at NCSOFT.com (https://secure.ncsoft.com/cgi-bin/plaync_login.pl) and you will be taken through the process.
Q: What do I need to migrate my account?
A: All you need is a valid email address that is currently not in use for any other NCSOFT accounts.
Q: So what happens once I provide an email address?
A: Once you enter a valid email address and a display name, you will receive a verification email. Click the “verify now” link in that email. Once your email is confirmed, you are almost done. Click “continue” and confirm the final step in the process.
Q: Once I’ve migrated, what do I use to log in to the games?
A: You use the email address you just provided. That is now your game and website login.
Q: I have an NCoin balance. Will it transfer over?
A: Yes. You will be able to access your NCoin as usual after you migrate.
Q: I’m not sure if I have to migrate my account. How do I check?
A: If you do not use an email to log into your account, you will need to migrate. To check, log in to your account at NCSOFT.com (https://secure.ncsoft.com/cgi-bin/plaync_login.pl) and if you need to migrate your account, you will be told and taken through the process.
Q: I’m a new player. Will I need to migrate?
A: No. Players who have created accounts after July 12, 2012 do not need to migrate.
Q: What’s this about free NCoin?
A: We want to say thank you to players who take the time to migrate their NCSOFT Master accounts over to our new system. We’re offering 400 NCoin as a reward for those who migrate by May 1, 2015. The NCoin will be delivered to the account at a later date.
Q: What if I play multiple NCSOFT games? Can I get the 400NCoin more than once?
A: Each migrated account will only be eligible for one (1) 400 NCoin bonus.
Q: What happens if I don’t migrate?
A: Your account will be deleted from our account system, and we will be unable to restore it or any characters or data associated with it.
Q: When will you delete accounts that haven’t migrated?
A: We will be deleting unmigrated accounts in early May 2015.
Q: I have friends or family that have bought and played Lineage II way back. What should they do?
Please have them read this announcement to migrate their accounts. If they are having trouble logging into the website, please have them contact Customer Support here (https://support.lineage2.com/hc/en-us).
Q: I don’t want to migrate but can I come back and play Lineage II later?
Accounts that have not migrated by early May will be removed from our system. Lineage2 II accounts are free to create so you can always create an account later.
I think the Server stuff need to ***1ng wake up.
Many people hat writed that, they are unable to do account migration, but in this moment no one from server stuff care about it. Many players leaved the server, and now will leave much more people beacuse server stuff fc ki ng ignoring it. Well I can say GG NCSOFT, and now start thinking about who will buy the ****y NC Coins when half from old players will leave.
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
They checked yours (ours) L2store buying history, and score is below 100$ or even 0$. No point to bother about you, be cause you are non profit L2 user. For your slot will come new people with pocket full of dollars to spend in L2shop.
But there is surprise, new players will not come, be cause L2 is not even in 20 Top MMO games. L2 is still alive thanks to old players, that are the most ignore by NCwest.
at least make an anounce in game saying last week till migration,not many people visit forums,so people if have problems with their accounts at least take their armors ,equipment.
submit a ticket to support. When I migrated my accounts a year ago one of my accounts had the same problems. It was resolved automatically the next day.
Please help! I tryed to log in so I can migrate my account recently (I know it is late but it suppose that I can still do it) and this message shows: We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.
Already sent a ticket :) please Vali
look in pro system, i got private msg in forum and i got auto mail in @live.com for that. but in same that mail I not may got answer for my sec quastions problem. how they connect forum ID with mail when and net like to connect same ID ingame with same mail.
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
thanks for your support my friend, many people from your (our) clan have locked accounts.
I appreciate your support ... ><
why did I personally did not migrate you may ask?
Because it was not needed and also because I do not have 8 functional mailaddresses for each of my accounts.
and yes at this moment it is an NC screwup.
my account cannot be migrated because apparantly my password is to simple and it cannot be reset since it uses an emailadres from 2004, changed internetprovider and those mailadresses either dont exist anymore or I cant access them anymore.
I cannot use a new mailadres for this because im stuck at first screen and it cannot be verified.
come nc, give some news ... you locked my giran seller, im poor and poor people dont like L2 a whole lot.
I have the following issue about migration. My old master account was created in 2012. Sometime in the past I tried to migrate my account to the email I used to create it but by mistake it was crated a new NC account with the email. In that new account I was created character and played normally. At the same time I was playing my main character in the old master account using my user name at the same time. I didn't pay any attention till yesterday when I can' t log in my old master account. The problem is that I cant log in account management and try migrate again the old master account as the site doesn't let me log in displaying the following massage. "The game(s) associated with this NCSOFT Master
Account are no longer available. If you migrated your account to an NC
Account, please log in with your email address. Otherwise, you may
create a new NC Account by clicking the button below.". I don't now how I can provide a new mail to migrate the old master account. In the new NC account no char from my old master account is included. Any ideas?
You don't need to be logged in to submit the ticket. Good luck.
Yes you do. You cannot check status of a ticket or update it unless log in. Also no confirmation email is being sent about my ticket being received so my guess that system isn't working.
So Vali please just tell the producer to roll back this change and fix the migration system before you force on people because ITS NOT WORKING!
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
The problem is, they were informed back then of NUMEROUS issues with migrating. From technical problems to just straight up logistical issues with the system they were using. They gave no deadline of when you would be forced to do it, just that unless you did you would be unable to manage your master account (buy ncoin, etc).
Many people, myself included despise this new system. It's less secure, it's FAR less player friendly, and they only begrudgingly migrated one account.
This most recent change essentially amounted to "SURPRISE ACCOUNTS ARE DISABLED!" with a note about how they are graciously allowing you to keep trying to migrate for a bit before they permanently delete your account.
I've got a ticket in. It took almost an entire day before I got a single reply on it that obviously didn't read a single thing in my ticket. I've yet to get ANY reply from my response, or the second ticket I put in because there was 0 confirmation I'd even submitted the first.
This sort of change is massive. It should have been communicated MONTHS ago that it was coming, giving people ample time to sort out accounts before they became unplayable and possibly pending deletion.
submit a ticket to support. When I migrated my accounts a year ago one of my accounts had the same problems. It was resolved automatically the next day.
y submit ticket .no answer. no confirmation email about submiting ticket ..noting
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
well thanks for calling every1 with problems migrating for ignorants.. some of us have actually tried to migrate from when the migration "option" came out, with no luck and not getting any help from support..
So maybe u shouldnt be so eager to judge ppl as ignorants, when obviously u've no clue whats goin' on for every single player having trouble migrating their accounts..
Croohm the accounts are not secure most people are having an issue with process not their information.
Its a NCSoft issue not a player issue. There is a huge error stopping 50% of the people from migrating accounts. Support is almost non-existent they do not even have a telephone number anymore. You think that is security? lol Having a login name seperate from your email address = secure. Having you login name and email as the same = bad security.
I dont know why NCSoft make the changes and send a mail after asking for migrate account. They must send the email before make this changes now are a lot off people with problems.
Croohm the accounts are not secure most people are having an issue with process not their information.
Its a NCSoft issue not a player issue. There is a huge error stopping 50% of the people from migrating accounts. Support is almost non-existent they do not even have a telephone number anymore. You think that is security? lol Having a login name seperate from your email address = secure. Having you login name and email as the same = bad security.
How many certs do you have in IT security?
That's been my issue with it from day 1.
Many are willing to have a LONG password for a website where they can store it in a password safe or some such.
How many are going to do the same for an account they can't copy/paste or autofil?
When you need to type this thing for your in game account log in... how many are going to have a long and secure password?
Yeah, almost none. Things like "password123" are pretty common.
The system validation check they do? please, like that's going to keep most people out.
The only way this would have been acceptable is if they had forced some sort of 2 factor authentication mechanism, and even then, only barely acceptable.
But as for HOW they went through this process just now? Not acceptable on any level.
I'd have been fired for gross incompetence and costing the company money if I tried to push a massive change through like this.
I think they want to close servers and dont know how to say it,for sure if they dont fix this will lose a lot of veterans players.This wont solve adena spammers for sure only temporary.
thanks for your support my friend, many people from your (our) clan have locked accounts.
I appreciate your support ... ><
ps, croohm, I hope you never need my help.
I know its many from Sunshine that have the same problems but what I meant in this post is that ppl cant see their own mistake in this chaos. I talked to people yesterday on TS and all of them accused them self for being lazy. What about my support? I cant really do anything for anyone here, but it doesn't mean I don't care about ppl having their accounts locked.
Croohm the accounts are not secure most people are having an issue with process not their information.
Its a NCSoft issue not a player issue. There is a huge error stopping 50% of the people from migrating accounts. Support is almost non-existent they do not even have a telephone number anymore. You think that is security? lol Having a login name seperate from your email address = secure. Having you login name and email as the same = bad security.
How many certs do you have in IT security?
Sly, I would bet NC fix the problems as long as you issue migration technical problems, such, missing characters and non-matching credentials. I would also assume they will try help people who, in one or another way, actually can prove they own the account.
NC prolly have a HUGE backlog with tickets atm.
Sly, I would bet NC fix the problems as long as you issue migration technical problems, such, missing characters and non-matching credentials. I would also assume they will try help people who, in one or another way, actually can prove they own the account.
NC prolly have a HUGE backlog with tickets atm.
Yes, which ANYONE with a brain would have expected when they suddenly made accounts unplayable with a "oh hey, we're going to delete them soon" message.
There is nothing about the way they are going about this that makes sense.
EVERYONE will be scrambling to make sure their account isn't deleted now because they pulled this out without any lead in time.
This announcement and the mail that went out? Should have happened months ago.
That way people knew that they would not only need to migrate, but that there was a specific date where their account would be unplayable and then later deleted.
But as for HOW they went through this process just now? Not acceptable on any level.
Well, I can agree on that. One month or so would have been nice with a flash in the game or so, still I think they fix the majority of the tickets.
I dont know why NCSoft make the changes and send a mail after asking for migrate account. They must send the email before make this changes now are a lot off people with problems.
Well, the problem is that those who don't have the e-mail anymore, changed provider etc etc, they would never get that mail anyway.
hi,
I dont like the new feature that asks you to verify your login.
if you have a dynamic ip you will be asked everytime you login to verify your ip and its a pain doing that all the time.Dynamic ip = different ip every day or sometimes can change without notice and you have to verify each time.:cool::cool:
So...
Access to all account creation emails and submitting legal ID scan is now "simply not enough information to show that you created the account" (c) Verminthrax Account Support Team
SIMPLY!
I hope you, other guys, will have better luck in restoring your account. I have just lost one. Without birthday date they refuse to do anything. Nothing helps here.
@Croohm: this thread was created for people who find the solution of problems they have encountered in account migration. It is not for discussion on the subject doesn't involve in migration. Please don't mess everything up by your answers. I'm still looking forward the answer from the GMs.
where have you guys been living under a rock ?
this account migration thing started almost 1 year ago and most people migrated cause there was a deadline of like 3 months to do it.
why 1 year later you now want to migrate ? you are returning player ?
Many people, especially on older accounts, used fake information for their accounts. Why?
Because why does NC need to know that?
And there was never a big label saying "WARNING: You are going to need this information several years from now to prove you actually own this!".
maintenance of wednesday i had the same problem like most of players...my problem is that i have 2years account and my mail i put on it ,when i made this account is no longer exist(so i cant receive and go after than step 2 to update my account) i can provide that this account is mine ,i need it back ,i made new e-mail to contact with ncsoft but its nothing happen still...i know answers/question/birthday from my account .. please i want to replace my old account on my new mail's account please contract or answer or dunno >< with me
lol if you make an account and do not save the info you opened account with then guess what ?
you will have problems trying to convince people that its your account.
like buying something and trying to return it without a proff of purchase.
most bot accounts would not remember their account details im guessing.
Many people, especially on older accounts, used fake information for their accounts. Why?
Because why does NC need to know that?
And there was never a big label saying "WARNING: You are going to need this information several years from now to prove you actually own this!".
Actually it did. In the old days when you created an account u got a mail saying something like "Save this information, its needed incase of account problems.. bla bla". I actually still have those mails printed, but that's maybe just me :/
Many people, especially on older accounts, used fake information for their accounts. Why?
Because why does NC need to know that?
And there was never a big label saying "WARNING: You are going to need this information several years from now to prove you actually own this!".
What is more ridiculous is that NC does not count info like - unique ID, creation emails, serial codes, credit card numbers - as proofs.
But they need your birthday which could be a fake, or (if it is real) can be easily leaked out during game social process/chatting.
unless you have proff then your chances are buckleys and non.
like i said the only way you would not have knowen about this migration is if your a returning player who has not logged in for a long time or you used a fake email address and didnt get the emails that were sent a year ago,2 or 3 times over a 3 month period.
at login it asked you to migrate there a then everytime for months.
where have you been ? under a rock or living in a cave bro ?
In the old days when you created an account u got a mail saying something like
No. no. I have that email.
Congratulations! You have successfully activated your Lineage II game account. Your Lineage II game account is: xxxxx Your unique account ID is: xxxxx. Save this e-mail for your reference. You may need to provide the game account information or your unique ID to a customer service representative to obtain customer support. You are currently on the Game Time Card plan. Your next payment is due 29 Nov 2010. Don't forget to sign up for the Message Board at http://boards.lineage2.com (http://boards.lineage2.com/)! It's a great way to meet other players, build new relationships and provide valuable feedback to the development team. Simply click on the "New User" link towards the top of the page and enter the requested information. See you there! You may update your payment and subscription information at http://us.ncsoft.com (http://us.ncsoft.com/). Be sure to stay updated on the most recent game news and support information at http://www.lineage2.com (http://www.lineage2.com/)! Enjoy the game! - NCsoft Team
MAY NEED
Does not mean "you must or you might".
Or "you will have to tell us your birthday or hit the road".
It also say - "or unique ID". which means "info or ID"
i know all details about my account i just want to replace my old e-mail with a new one i made i was active 100% legit playing most of the day :eek::D my mail i put is not log in on yahoo...and i cant update account i originally can provide that i account i need back is mine because no1 never use this ..just me..its not bot or anything like its my main's account i play:(
lol if you make an account and do not save the info you opened account with then guess what ?
you will have problems trying to convince people that its your account.
like buying something and trying to return it without a proff of purchase.
most bot accounts would not remember their account details im guessing.
Some of these accounts are 10 years old.
You don't even need to save tax information that long.
I've moved a few times, I've had to get new credit cards, e-mail services have come and gone, etc.
LOTS of this information is just flat out gone. I saved a TON of it, and just recently lost almost all of it when my computer AND backup drive both died at the exact same time.
So I'm left with 3 accounts I migrated, one I want to but cannot yet, and a few others I won't even try because there is not only too little information I have/remember, but I'd also need to make all new e-mails just to do so... which is not even remotely worth it.
zera you need to contact support and take a ticket bro.
i had similar prob couple of months ago.
I supplied the info they wanted and they were very helpful.
in my case i give them 10/10 for customer service regarding my prob similar to yours.
take a ticket bro and wait they will get back to you then you have to prove its your account and prove that the old email was yours etc and is now a dead end email address.
Actually it did. In the old days when you created an account u got a mail saying something like "Save this information, its needed incase of account problems.. bla bla". I actually still have those mails printed, but that's maybe just me :/
I have one of my OLD original mail.. and that old no they did not:
Your game account ______for Lineage 2 has been activated!
Please save this email as your receipt for future identification purposes.
i already made 2-3 tickets but nothing happens.!! :confused::mad:..i know which mail i had in my account but its not working ...i cant get in and continue :/
but having said that, i only found out about this account verfication thing when i logged on to my account,normally i would not log on because its not something i normally do when i play i just normally login to game.
so i guess i understand your problems if you do not need to login to account management you probably wouldnt know that you need to verify your ip address now via your email account,something i found out the hard way too.:D
Does not mean "you must or you might".
Or "you will have to tell us your birthday or hit the road".
It also say - "or unique ID". which means "info or ID"
You MAY need the information (if you get any problems) - how I read it.
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
Your lack of information is imminent.
But here I'll help you refresh your mind.
I remember when there was the option to migrate the account, there was even a note on the login screen, informing and giving instructions on how it should be carried. (Though wasn't mandatory, many players have done so).
In my case, I migrated my account when the NC itself was intimidating players with 400 Ncoins, some time ago, and so I proceeded.
Fortunately or not this is the means by which the NC found: standardization a.k.a [email protected]
Somehow, I'm so sorry why such players with Master Accounts are experiencing such problems (including close friends)
But something that has been mentioned here, the lack of information and clarity of by those who should be in favor of the players in solving problems, this yes, is gone from forum and the like.
Don't forget the fact that it is not a problem of migration itself.
Just migration system not working at all. Even if 20% of users can not migrate safely - this system should not be opened for work until it is perfectly done.
And NC just throw this incomplete, bad coded process into your face, blocked your account and say - now go f.u.c.k with it yourself.
please contact me with the mail i sent ticket and fix this problem give my char back :confused: i just wait to fix it ...(check my 2 tickets which i send from my new mail and give my char back)
wish Sace was still around and where is Juji he was MIA for a while now players need this issue rectified, ncwest notice majority of players complaining and asking for a roll back are your loyal "longtime costumers" from 2004+
like it was said before Tisephor and Vali bsoe from forums
It seem to be different kind of problems, as I recall it was also one year ago.
1.) Missing/lost information such e-mail or other needed account info to be able to migrate.
2.) No characters displayed when logging in after successful migration.
3.) Unable to login after successful information (wrong user/password)
A few of my real friends seem to have problems as at (3) and a few have (1) since they changed internet provider and e-mail address. Both of the friends with problem nr 1 got their accounts back by providing the previous mail addresses.
Im seriously impressed to the fact how ignorant people are. NCsoft asked players to migrate their accounts more than a year ago.
Now we have the results of the complete ignorance of those who did shift-left. How come your are QQ and accusing NCsoft for your problems?
NCsoft may do stupid things now and than, no offence Vali and c/o , but this is not a thing you can blame NCsoft for.
This is actually the other way around, this shows how secure the account management is and how ignorant players are.
I too did it when I was supposed to on all my accounts a year or more ago. Never had any issues. Just saying.
i try to migrate my account and surprise when i log whit my new id (email adress) all my chars are gone
To everyone who can't find any characters on the "migrated" accounts:
it is possible you are having the same problem that I encountered years ago when I tried to migrate my secondary account.
After completing the migration process it appeared it created an empty master account without migrating my actual account which was still there.
Understand?
As I already described in my post above, their "migration procedure" is designed so wonderfully that even if you strictly follow the instructions it will work in the wrong way no matter what.
Nothing is going well, and nothing is working fine, so i think is better to say to my white elf bye friend you are death my friend, that mean a new account i dont have anymore hope, all is gone. god **** it!! 3 year since 2012 waste time, for what? for nothing, in just one day server kill all characters!!!! :(
Now 24h past away and SILENCE. Not even single post from NCcoins that says they are trying and fighting, but still getting pawned by their own bugged migration system and they feel verry sorry.
Put this back the way it was :S ... i cant log my ISS. I got this char for a lot of years, how can i remember this security question and even the email.
Focus on Ban this Scripts that are destroying game, and leave legit players alone.
Please help me: I can login, I try to migrate so I put the email adress but the display name is refused."Display Name is unavailable. Please try another."
What do you mean by display name? The original name of the account? 2 accounts worked well with the original name but not the 3rd account. I can't migrate because of this problem.
Please help me: I can login, I try to migrate so I put the email adress but the display name is refused."Display Name is unavailable. Please try another."
What do you mean by display name? The original name of the account? 2 accounts worked well with the original name but not the 3rd account. I can't migrate because of this problem.
Thank you for help
All we have the same problem, nothing cant enter to the game, probably all our account will be deleted.
Please help me: I can login, I try to migrate so I put the email adress but the display name is refused."Display Name is unavailable. Please try another."
What do you mean by display name? The original name of the account? 2 accounts worked well with the original name but not the 3rd account. I can't migrate because of this problem.
"Select your Display Name.
Your display name is the name shown on your screen when you are logged into your NC Account.
Your display name needs to be between 2-16 characters long and have no special characters or spaces.
The name must also be available, and cannot be inflammatory or obscene or violate our Terms of Use."
It's just used in your Account Management page mainly. It's not the login (e-mail address).
Please help me: I can login, I try to migrate so I put the email adress but the display name is refused."Display Name is unavailable. Please try another."
What do you mean by display name?
You're lucky, it's nothing serious compared to the problems the other people are having.
Just pick and put in any random name as "display name", that's all: it won't be displayed anywhere, it's just another stupid formality.
All you need to remember is your email address and the password.
"Gz" for NCcoins for censoring forum. Now you start deleting inconvenient post and threads like my Poll about this bug-ration system. Instead fixing problem that you made you trying to hide it or pretend that everything is OK or what?
"Gz" for NCcoins for censoring forum. Now you start deleting inconvenient post and threads like my Poll about this bug-ration system. Instead fixing problem that you made you trying to hide it or pretend that everything is OK or what?
It was removed because it was not constructive and detracts focus from this thread, which is the central thread on migration issues.
To everyone who can't find any characters on the "migrated" accounts:
it is possible you are having the same problem that I encountered years ago when I tried to migrate my secondary account.
After completing the migration process it appeared it created an empty master account without migrating my actual account which was still there.
Understand?
As I already described in my post above, their "migration procedure" is designed so wonderfully that even if you strictly follow the instructions it will work in the wrong way no matter what.
"Select your Display Name.
Your display name is the name shown on your screen when you are logged into your NC Account.
Your display name needs to be between 2-16 characters long and have no special characters or spaces.
The name must also be available, and cannot be inflammatory or obscene or violate our Terms of Use."
It's just used in your Account Management page mainly. It's not the login (e-mail address).
GameMaster any solution for me and all of players, what i need to do for this. we try many time with different names to display and ever say message on screen. have you got any solution for us?
It was removed because it was not constructive and detracts focus from this thread, which is the central thread on migration issues.
Thats really interesting how fast you can react when the thing its about coin masters and how awkward when its about bots, adena sellers and now this migration.
GameMaster any solution for me and all of players, what i need to do for this. we try many time with different names to display and ever say message on screen. have you got any solution for us?
Thats really interesting how fast you can react when the thing its about coin masters and how awkward when its about bots, adena sellers and now this migration.
I don't work 24 hours a day and the forums are not my main responsibility. I'm taking time to help out here when I can.
(...) and the forums are not my main responsibility.
what ever your "main responsibility" might be .... your not very good at it, as most parts of this game are on an alltime low.
soon you can migrate my little orcish *** into nirvana, as you did with my other 2 accounts already - im sure this will make your work quite easier, bots and adena spammers dont have things to complain about.
GameMaster any solution for me and all of players, what i need to do for this. we try many time with different names to display and ever say message on screen. have you got any solution for us?
I don't work 24 hours a day and the forums are not my main responsibility. I'm taking time to help out here when I can.
Estimated Tisephor i understand your point, but a game is made for players too. We have a limited time too, or not but all you ( Nc....) decided this change unilaterally and have not considered the troubles, mistakes and issues.
Can we , the ppl with 2 account games in one account email have a guide to solve our situation ? Becaus for now nothing happens, one day and the magic solutions posted by other ppl doesnt works for all. You must to know and happened many times when the first trouble appeared the inmediate solution was restart and rollback to last stage.
Well at least must be wait for a guide to solve the problem or only leave and say bye ?
:)