for 1 of my 5 locked accounts i somehow managed to get in step 2 but i am not receiving the confirmation email.
I have succesfully resetted my password and that email on same address comes almost instantly
By now i must have clicked 10-15 times on resend but no verification email is coming
please help, i want my toons back :(
If you're not receiving your verification mail and have checked all your e-mail filters (spam filter, etc.), submit a Support ticket and they'll help you with that.
I got an e-mail last night about migrating an account
did everything to sort out the account today while at work
now that im at home I cant login to game or account website
says that username/email and or password not correct !?
If you're not receiving your verification mail and have checked all your e-mail filters (spam filter, etc.), submit a Support ticket and they'll help you with that.
this system is broken somehow are not if are some kind of protection for automate creation but the solution for those that have problems are start with a number on display name
If you're not receiving your verification mail and have checked all your e-mail filters (spam filter, etc.), submit a Support ticket and they'll help you with that.
I just said i receive mails from resetting password and NC account log in alert
How is the system setup on your side if the 1 mail i really need does not get sent ...
WHY CREATE ALL THIS FRUSTRATION !!!
I created a support ticket 25 hours ago and no reply on that one.
Can you handle the sudden workload on your side ?
I will create another ticket i guess ... its gonna be a double one ... creating more work for you ...
Go through the migration process with your Master Account username again and a new email address. This happens if you have multiple Lineage II accounts under one master account.
I just said i receive mails from resetting password and NC account log in alert
How is the system setup on your side if the 1 mail i really need does not get sent ...
WHY CREATE ALL THIS FRUSTRATION !!!
I created a support ticket 25 hours ago and no reply on that one.
Can you handle the sudden workload on your side ?
I will create another ticket i guess ... its gonna be a double one ... creating more work for you ...
Not sure they will answer to the 2nd ticked if they successfully ignored 1st one!
Go through the migration process with your Master Account username again and a new email address. This happens if you have multiple Lineage II accounts under one master account.
VALI! Maybe you explain please what is going on???
I just said i receive mails from resetting password and NC account log in alert
How is the system setup on your side if the 1 mail i really need does not get sent ...
WHY CREATE ALL THIS FRUSTRATION !!!
I created a support ticket 25 hours ago and no reply on that one.
Can you handle the sudden workload on your side ?
I will create another ticket i guess ... its gonna be a double one ... creating more work for you ...
your frustrated ,I got a reply to my ticket and they wont to stand in front of a mirror and a pic of my willy to prove I have one with my date of birth
*There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support (http://us.ncsoft.com/en/support/).
i've been tried with no less than 5 diferents accounts and the same problem .. (have differents mail oc).
When u gonna fix that??????????????
I manage to migrate the accounts, just have to change the password of the account and try again.
Thanks GM Tisephor.
VALI! Maybe you explain please what is going on???
To everyone,
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Will that solve the issue for everyone, every time? No, it's helped some people but it won't work for everyone.
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Will that solve the issue for everyone, every time? No, it's helped some people but it won't work for everyone.
Im having same problem as most people here as well.
I have 5 accounts which had shared 1 or 2 email addresses which I am unable to migrate properly.
Only 1 of them allows me to get to the step 2 of email/display name and then says it wont update etc, please contact support.
So i made a ticket over 16 hours ago with no reply yet.
Even your automated password recovery system that says it will send you a email in 30min does not send the email. Tried this a few times and nothing.
Now it wont even let me attempt to login to the rest of my non-email accounts through the website login. Seems 1 of them (my Iss acc) doesnt even exist.
I have created these accounts Jan15th 2012 - May 2012, when we were able to create them using only 1 email address.
I need the attention of a GM to please look at my group of accounts associated with my single email address.
I have created a new email for each of them to be associated with so I'm ready to migrate each character to each new email as I understand this is what is requested.
This system seems to be very convoluted and backwards. Running in circles with my head cut off.
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Erm..... so I have to suspect you're support team wont find such a solution to weak passwords because it doesn't even ask for a password in stage 1.
When some people are getting the "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support" error, They don't even ask you for your password in that stage. Its literally just email and display name. I cant comment on stage two, I've not made it that far.
Also, a weak display name isn't probable in the 4 cases I tried. Unless qwertySell123DwarfDN (Something along those lines, I forgot what I wrote just to try it) still flags the error.
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Will that solve the issue for everyone, every time? No, it's helped some people but it won't work for everyone.
If you've tried these and they didn't work for you then submit a ticket (https://ncsoft.zendesk.com/hc/en-us/requests/new?ticket_form_id=111278) and wait for it to get resolved.
Dear vali.
Can u tell us what is the issue that cause the error *We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.* ??
Maybe we can figure how to fix it ...
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
so waht, you want us to feel sorry for you? .. lol
you guys killed 2 of my accounts, without any warning, you basicaly scammed me for buying nc-coins the weeks before this happend.
Blame yourself for your incompetence, did you even read the post in this thread?
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Will that solve the issue for everyone, every time? No, it's helped some people but it won't work for everyone.
Its ok, i understand, 1300 tickets it is a lot of work to do! But i send my bday date to support team 24 hours ago as they asked!!! It is any queue, or they solving tickets in random way? did they even get my email reply? Or i must make another ticket?
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
Main issues that cause the generic "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." error message are:
Weak Password
Taken Display Name
Ways to get around that:
Try a very complex password, the more difficult the better.
Try different/complex display names.
Will that solve the issue for everyone, every time? No, it's helped some people but it won't work for everyone.
After hours of waiting for some clarity, not even the slightest hint of an apology or rough estimate for resolution of the bugged system, I find that incredible.
Its ok, i understand, 1300 tickets it is a lot of work to do! But i send my bday date to support team 24 hours ago as they asked!!! It is any queue, or they solving tickets in random way? did they even get my email reply? Or i must make another ticket?
Vali my issue is how do you reset my password I am stuck at step one everytime I log in for forget password it sends.me back to step one since I know my password.... can you post the link or as everyone suggested just roll this back so at least we can play while we are working through the problem. Here is a hint 1300 pending tickets is probably roughly 20 percent or better of your active player base. Maybe this issue needs to be reworked
i was happy for 2 min when i check my mail and i got mail answer for me from ncsoft ... i continue from step 1 getting new mails new bla bla details and when i finish with them ...it wrote on my mail box
Please Verify Your Email Address
Right now the Customer Support team is working their way through 1,300 tickets just on migration issues alone. It'll take some time but they'll get to everyone.
I think I'll take some time to submit a few petitions just to make sure if my accounts have been migrated or not.
Because while going through all those procedures nowhere have I seen any alerts or guiding notes.There was neither anything like "ATTENTION! YOUR ACCOUNT IS BEING MIGRATED! RESISTANCE IS FUTILE!" nor "CONGRATULATIONS! YOUR ACCOUNT HAS NOW BEEN SUCCESSFULLY MIGRATED", in huge flashing fonts.
Whatever I did yesterday in order to log in game seemed to me like a routine verification procedure, which included retrieving the password. So, in the end I still have no idea if it was the migration itself or not, therefore I'll have to petition again.
Erm..... so I have to suspect you're support team wont find such a solution to weak passwords because it doesn't even ask for a password in stage 1.
When some people are getting the "There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support" error, They don't even ask you for your password in that stage. Its literally just email and display name. I cant comment on stage two, I've not made it that far.
Also, a weak display name isn't probable in the 4 cases I tried. Unless qwertySell123DwarfDN (Something along those lines, I forgot what I wrote just to try it) still flags the error.
I was actually stuck on that part with one of mine for 2 reasons.
1) I clicked on the confirm your e-mail part, and it did not actually confirm it. I had to go back a couple times before it finally confirmed it. (I've heard of others having this problem).
2) It would NOT let me change the e-mail there.. even though you can change it, it always errored out until I left the e-mail alone and just put in a display name.
In no case did it EVER give me an error related to confirmation OR the e-mail.
It's really a dumb system and they should have absolutely known they were going to get mobbed with tickets due to the way they put this out.
lol my problem solved i take my char back rofll omgggggggggggg thaaaaaaaaaank you! :P greetings from Greece!! :D:):o:):o i got lot of madness today gl i hope all got their legit not bot accounts back!<<<
lol my problem solved i take my char back rofll omgggggggggggg thaaaaaaaaaank you! :P greetings from Greece!! :D:):o:):o i got lot of madness today gl i hope all got their legit not bot accounts back!<<<
I'm happy for you ,you want to tell us what you did in English
http://i.imgur.com/jKhAKts.jpg
Try reseting your password. ( in the login page click in forgot your password?, then change it for a new and hard one)
It works for me
In no case did it EVER give me an error related to confirmation OR the e-mail.
It's really a dumb system and they should have absolutely known they were going to get mobbed with tickets due to the way they put this out.
Hahaha yeah, 10 different errors and they're all our faults. Every time NCsoft does something its the players fault, it amazes me.
Cant migrate? Too generic of a password. Password incorrect? Reset it here. Issue here? Its your fault cause of bad cookies. Bad cookies? Reset your password here. Display name is to generic, update flash player. Round and round we go!
Hahaha yeah, 10 different errors and they're all our faults. Every time NCsoft does something its the players fault, it amazes me.
Cant migrate? Too generic of a password. Password incorrect? Reset it here. Issue here? Its your fault cause of bad cookies. Bad cookies? Reset your password here. Display name is to generic, update flash player. Round and round we go!
I maked 2 ticked. Where is my MA "headshotist"? Dear GM, is this the way to fix lag on the servers as removing accounts? Why not first take care of bots, which have strong doubts that pay you and nobody Ban. Several times I've posted anything with demos screenshots for bots and they are still in the game! If the master account "headshotist" for some reason has been deleted will speak otherwise! And the steps to master account does not meet the reality, because in entering missing some things from your screenshots!
Hola, tengo una duda, en el caso de que se bloquee nuestra cuenta por colocar la respuesta de seguridad incorrecta cuanto tiempo hay que esperar para volver a intentar.
Thanks NCSOFT played this game since beta so my accounts are old 3 accounts linked to one email address now can not log into other two as it does not accept passwords/log in you certainly know how to upset and screw over the old school well at least the wife will be happy now
You don't know your birth date?
When you create the acount if you enter a wrong by mystake you habe no information o confirmation the date you enter was wrong ... Any way the recovery password system is very bad old account you need more data to recover the account the new acount you need nothing only a email
Again? really? how many times are you gonna keep breaking my balls with useless stuff, it's annoying, IT'S ANNOOOOOOOOOOOOYING! NcSoft, don't you get it? it bother us, why don't you do something more productive, like banning bots, or putting a GM online once in a while instead of bringing up this that i repeat, ANNOYS USERS like, having to access my email to get a verification code every time i want to post something, i repeat again, STOP DOING ANNOYING USELESS THINGS! and focus on what is broken, it's been four years, FOUR YEARS that you keep coming with stuff that are totally useless to help game, make things to keep users happy, not putting a lot of things that slows players goals or forum users, please stop, with this kind of crap and put some serious guy to work in what must be fixed, not this kind of thing that doesn't help in ANYWAY the server to be free of bots, nor make the game enjoyable.
Finally got a response which they did not even read the ticket.
I said I was stuck on step one and they copied and pasted the walkthrough on how to migration that Vali posted.
Is this what passes as support or that the only to get through 1300+ tickets in a day?
Request ticket number is 47886 thanks!
Mine ticket is #47237 and still nothing for 36 hours! Seems they are not solving anything, because i do not know anyone, who got back his/her acc back with ncsoft stuff help. Seems they faced with a big problem and do not know how to solve it.
all ways changes all was try to make it hard on botter an hackers this dont help nothin just decide to block everyones toons on a update demandin you to comply to it or loss your toons and when you try there update fails stop doing stuff with logins get out and kill the rmt and script users an bots out of this game no there scared they get sued lol lame
Dismissal who gave this idea on master accounts. When you earn on bots and traders for real adena? Show how much money you earned from donate and with that money what you actually did. You dont understand that if we players get out of the servers they will die for months then your entire investment will go to hell! When a reporter bots, you reply that you can not banned them without sure 100% because you can get sued! Apparently those who checked bot and who are not too many incompetent staff! Вe we'll do the same if you do not fix the accounts of people who have just removed!
if you look back in history, if a company or a goverment is not doing what the people want and instead doing what the people dont want - none of them has ever survived, no matter how good their product seems to be or, how efficient their NSA/Stasi/Gestapo (etc) was.
You cant act against your customers/citizens in the long run, if you want to survive. And NC is a perfect example (Gamguard,Bots,Adena Sellers, gamebreaking items in Store,Gog, scripted PvP, account migration, pin in login screen, remove Naia from Europe, instances - yust to name a few things most ppl never ever wanted)
And close accounts with no warnings and no reason at all might be the final strike. At last it is for me.
this is yet again another reason people dont like things that take away all their hard work .... i mean, year after year we get this done to us and we get the blunt side of the deal. Delay it a month so poeple can get this worked out instead of giving us another reason to leave a game YOU are making us quit.
Korean NCsoft should sue you for destroying their good product and good name of company. Be cause next time when people will see NCsoft and other brand names, they will choose other, and NCsoft will loose potential customers be cause of incompentent people like you.
This is not the place you can get answers :(
How ironic: i just now got an email from ncsoft about account migration :)
<table id="yui_3_16_0_1_1426236610669_13208" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody id="yui_3_16_0_1_1426236610669_13207"><tr id="yui_3_16_0_1_1426236610669_13206"><td id="yui_3_16_0_1_1426236610669_13205" style="padding-top:20px;padding-right:70px;padding-left:70px;"><table id="yui_3_16_0_1_1426236610669_13214" style="padding-right:20px;" align="center" border="0" cellpadding="0" cellspacing="0" width="610"><tbody id="yui_3_16_0_1_1426236610669_13213"><tr id="yui_3_16_0_1_1426236610669_13212"><td id="yui_3_16_0_1_1426236610669_13223" style="padding-bottom:30px;" align="left" valign="middle" width="55%">Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who migrate their accounts before May 1, 2015 will receive 400 NCoin to spend in-game.
</td> <td id="yui_3_16_0_1_1426236610669_13211" style="padding-bottom:30px;" align="right" width="45%"> http://newsletters.ncsoft.com/global/emp/lineage2/includes/images/2015-03-04/free_400_ncoin.jpg </td> </tr> </tbody></table> </td> </tr> <tr id="yui_3_16_0_1_1426236610669_13219"> <td id="yui_3_16_0_1_1426236610669_13218" style="padding-right:70px;padding-bottom:30px;padding-left:70px;" align="left"> But don't wait too long. If you do not migrate your account, your account will be deleted. Once this happens, we will be unable to restore your account and any associated characters, items, or data.
</td> </tr> <tr id="yui_3_16_0_1_1426236610669_13222"> <td id="yui_3_16_0_1_1426236610669_13221" style="padding-right:70px;padding-bottom:30px;padding-left:70px;" align="left"> Don't delay! Log in and get started now!
</td> </tr> <tr id="yui_3_16_0_1_1426236610669_13227"> <td id="yui_3_16_0_1_1426236610669_13226" style="padding-right:70px;padding-left:70px;" align="center"> http://newsletters.ncsoft.com/global/emp/lineage2/includes/images/2015-03-04/btn_login_migrate.jpg (http://lineage2.ncsoft.com/ct/41048978:16080869668:m:1:714256027:062AA3FCAE376D6 669CF46A9556C5864:r)</td></tr></tbody></table>
We gladly will migrate, just give us oportunity to do it :)
yo escribo en español por k mi ingles es pobre pero si quiero decir que yo emigre las cuentas hace tiempo mi personaje es sisterofkain llevo 5 años en el juego queria seguir muchos mas he dedicado nucho esfuerzo y tiempo para tener un personaje medianamente bueno no puedo creer k por un error de alguien y mala gestion de las cuentas se me borre todo mi trabajo asi sin mas espero k se solucione por k si no este juego kon lo duro k es tener un buen personaje (si no boteas)perdera credibilidad y la mala fama se extendera como polvora por las redes :(:(:(
Such misery bringing me such happiness. What you see as cruelty, I see it as weeding out the (ahem) less enlightened kids. See? This is what you get for procrastinating. You have to deal with your account issues with a company that is outsourced to handle game support. But, you needn't worry, all the issues will be resolved in time. You just need to wait in a long line with the huddled masses yearning for their accounts to migrate free. :D :D :D :D
come on ncsoft i've been supporting your company/game since c2, give me my sell shop back please :(
Please roll this back & delay this for a week so people can get their items at least. This really impacts older players the worst & they are some of your core player base that is still continuing to support this game.
I have Step 1 Step 2 Step 3
Update IdentityVerify Email AddressReview Game Account(s)
CREATED ON: 02 Jan 2012
ACCOUNT NAME: kukasember
Game Account Name Account Type NCoin™
Lineage® II kukasember Truly Free™ 0
Attention
You will need to use the NC Account [email protected] and its associated password to log in to your Aion® or Lineage® II account(s).
These updates are final. You will not be able to undo them once this step is completed.
2nd Account name: kukasember thinkks some wrong dont logging!! I Know change my 2.acc reg 1 mail .free mail is: [email protected] PLZ HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am really frustrated I actually had time to play the last few days and couldn't.
400 NCCoins is nothing. What about people who are losing Runes etc.
I think you need really comp everyone for this. Also delaying account deletion for a long time also because if the active players are having issues like this you can imagine if old players try to come back during the anniversary period will have with a time bomb ticking.
NCSoft do you realize if you delete all the old accounts no old player will ever come back to this game no matter what kind of update you present? No one wants to start fresh from scratch you really need to think this through.
BTW 48+ hours and counting and if it don't get fix by 5pm PST i wont be able to access my account until at least Monday because you guys do not work on weekends anymore. I will miss a siege weekend......... THANKS!
come on ncsoft i've been supporting your company/game since c2, give me my sell shop back please :(
Please roll this back & delay this for a week so people can get their items at least. This really impacts older players the worst & they are some of your core player base that is still continuing to support this game.
Yes this piece of bungling affects only "old" players. I really still love(d) to play this game, although some things are getting more and more annoying (bots, scripters, scammers, spamming moneysellers, lower drops). But who wants to stay in a game where you risk to lose your account without warning? To be unable to play? To lose all your stuff you collected during years? I hope, NCsoft can and will solve it - preferably before the end of May ;) Otherwise it's - at least for me - time to quit L2. :mad:
Such misery bringing me such happiness. What you see as cruelty, I see it as weeding out the (ahem) less enlightened kids. See? This is what you get for procrastinating. You have to deal with your account issues with a company that is outsourced to handle game support. But, you needn't worry, all the issues will be resolved in time. You just need to wait in a long line with the huddled masses yearning for their accounts to migrate free. :D :D :D :D
I'd like to not be a ****** myself, but I too get a slight entertainment value out of seeing this. I personally did it without p***ing and moaning back when they told us to the 1st time. Got it done and over effortlessly, and problem free. Now all the people who b**ched about it before are back for round 2. Now they're more frustrated than the 1st time. Part of me just loves seeing others' agony.
Actually, it only effects "procrastinating" players. Players that resisted before, will face the consequences now.
How about the players who've been here over 10 years that have lost the information they are requiring to migrate. That's the reason why they didn't migrate the first time. This is the problem i am facing along with a lot of other players who've been supporting lineage2 since the beginning.
I see SlyCutter posting in this thread above me who was on the same server as me in c2. Looks like he also fits into the example i provided. As was already said this effects lineage 2's longest supporters the most.
They really should address this since i would guess a good amount of the current player base is made up of people who've been playing for a very long time. These type of decisions to take away a players hard work in terms of time makes people quit & the current player base is already low.
Actually, it only effects "procrastinating" players. Players that resisted before, will face the consequences now.
you are wrong, its not me who feel the cosequences ... its NC who will feel it and their employees, when a good amount of the playerbase will yust quit because their accounts got migrated into nothing without any warning.
And those who still play will feel it ofc. The playerbase is already low.
Actually, it only effects "procrastinating" players. Players that resisted before, will face the consequences now.
Some of us stated VERY clearly back then how idiotic the whole thing was, as well as several good reasons why we disliked it.
It's less secure, it promotes bad password security, it forces you to create more e-mail addresses just to play the game with more than one account... and on top of that, there were many flaws with the way the process flows that lead to problems.
Those were ALL brought up back then, numerous times, by many players. And there was some hope that it would be changed.
Guess what, it's years later and not a SINGLE thing was changed. Every single one of the weaknesses and flaws that was brought up time and again when they first brought up migration is STILL here.
People are having all the same problems, there's still all the same weaknesses. And it's still the same poorly thought out system as it was back then.
Procrastination only works as a reason to blame the players if they were given an actual end point to look for (they were not). On top of that, there was NO advantage to migrating, in fact, there is NOTHING but disadvantages to migrating... there is not a single positive change migrating opens up except being able to buy ncoin on that account. Which you can still just gift them to it from another account.
So for people like myself, who actually care about such things as being easy to manage and secure... there was not only no reason to migrate all my accounts, it was actually more incentive NOT to migrate them.'
My old account:
1) Could have multiple l2 accounts on one master account.
2) Had separate info for the master account and game accounts.
3) Allowed me to use one e-mail for every account if I wanted (as e-mail was not linked to the account).
4) Allowed me to have a long and complicated password for the master which was where you could reset passwords/pin, buy ncoin, etc. And still have a secure, but easier to type password for the game.
The new migrated accounts one and only advantage prior to this lockout?
1) Can buy ncoin from that account as opposed to gifting from another.
That's it. That is the one and only advantage migrated accounts have. It's a horrible setup compounded on top of one of the worst roll outs you could possible ask for.
I don't care about the coins, all i want to known why do i have to migrate an account made AFTER the last time when you asked us to migrate, i use my email to log in not an id, this acc doesn't even have 2 years, i also received the same email in another account witch i've migrated and received 400 ncoin long ago, wtf how come i have to migrate AGAIN!!?? This is ******ed it doesn't even give me the option to do it... do whatever you want (as usual) i lose my acc? oh well *** it good luck trying to bring new players...as for me.. The elder scrolls online, here i go, till The Division comes out.
How about the players who've been here over 10 years that have lost the information they are requiring to migrate. That's the reason why they didn't migrate the first time. This is the problem i am facing along with a lot of other players who've been supporting lineage2 since the beginning.
I see SlyCutter posting in this thread above me who was on the same server as me in c2. Looks like he also fits into the example i provided. As was already said this effects lineage 2's longest supporters the most.
They really should address this since i would guess a good amount of the current player base is made up of people who've been playing for a very long time. These type of decisions to take away a players hard work in terms of time makes people quit & the current player base is already low.
When I migrated back then, it never asked me for my birthdate because I was able to start the whole process within my account page. I migrated before they enforced it upon the players, before they started locking people out of their accounts. Procrastination gets you ejected from the class, as it were.
you are wrong, its not me who feel the cosequences ... its NC who will feel it and their employees, when a good amount of the playerbase will yust quit because their accounts got migrated into nothing without any warning.
And those who still play will feel it ofc. The playerbase is already low.
Don't worry, the turn around rate for NCSoft west accounts is still high. What they lose this round, they will recover just fine from returning, restarting, and new players.
Some of us stated VERY clearly back then how idiotic the whole thing was, as well as several good reasons why we disliked it.
It's less secure, it promotes bad password security, it forces you to create more e-mail addresses just to play the game with more than one account... and on top of that, there were many flaws with the way the process flows that lead to problems.
Those were ALL brought up back then, numerous times, by many players. And there was some hope that it would be changed.
Guess what, it's years later and not a SINGLE thing was changed. Every single one of the weaknesses and flaws that was brought up time and again when they first brought up migration is STILL here.
People are having all the same problems, there's still all the same weaknesses. And it's still the same poorly thought out system as it was back then.
Procrastination only works as a reason to blame the players if they were given an actual end point to look for (they were not). On top of that, there was NO advantage to migrating, in fact, there is NOTHING but disadvantages to migrating... there is not a single positive change migrating opens up except being able to buy ncoin on that account. Which you can still just gift them to it from another account.
So for people like myself, who actually care about such things as being easy to manage and secure... there was not only no reason to migrate all my accounts, it was actually more incentive NOT to migrate them.'
My old account:
1) Could have multiple l2 accounts on one master account.
2) Had separate info for the master account and game accounts.
3) Allowed me to use one e-mail for every account if I wanted (as e-mail was not linked to the account).
4) Allowed me to have a long and complicated password for the master which was where you could reset passwords/pin, buy ncoin, etc. And still have a secure, but easier to type password for the game.
The new migrated accounts one and only advantage prior to this lockout?
1) Can buy ncoin from that account as opposed to gifting from another.
That's it. That is the one and only advantage migrated accounts have. It's a horrible setup compounded on top of one of the worst roll outs you could possible ask for.
Security concerns? What is this? A bank account? Identity thieves bent on draining your finances? Why would anyone need more than three accounts? Wait, I get it.... more accounts means a side business. Gotcha. People seriously put too much into a non-contact, non-physical, non-sport, non-productive, "hobby".
Security concerns? What is this? A bank account? Identity thieves bent on draining your finances? Why would anyone need more than three accounts? Wait, I get it.... more accounts means a side business. Gotcha. People seriously put too much into a non-contact, non-physical, non-sport, non-productive, "hobby".
I have my main, a buffer, a crafter/shop, and another account that has lowbies used for raids and a perma mentee. 4 accounts. 1 I migrated back when it first came up, and regretted it ever since.
2 which I've been able to migrate now, and one (the mentee) that I'm still working on.
As for security... there are plenty of people who have had their accounts broken into. While I agree MOST are probably account sharing issues and the like, not all are. Some download stuff they shouldn't and have keyloggers and the like on their system. But none the less, even if this is "just" a game, there is no reason to arbitrarily go from a more secure system to a less secure one. The entire process was just poorly conceived from the start.
Had they well and truly been going to a more secure and easier to manage system I would have been all for it. But they were not, not in any way.
The one and only advantage the migrated accounts have isn't even an actual advantage... it's an arbitrary restriction because they stopped allowing you to buy ncoin from the non migrated accounts.
*edit*
And breaking into game accounts is big business. Just because it's a game doesn't mean it has no value. This game isn't quite the target as some, but it still is. Look at all the break ins WoW had to accounts that resulted in them bringing out the 2 factor authentication system you can use. Or the massive use of hacked Xbox Live accounts to buy fifa content with other peoples money a couple years back.
Poor security is ALWAYS a concern, no matter what it's for.
My issue is concluded to the fact that my account is an old one and I cant log in to migrate it. It appears to accept my security elements as correct (username, password, security questions) but instead of log in it redirects me back to the log in screen displaying a message that this account is not associated with any game. The funny thing is that the account was active till Wednesday and by which I was playing normally every day. After some tries with a ticket to nc support stuff (the made reset to the password and other stuffs) they informed me that my issue was transferred to something called Senior Account Support!!! In the bottom line I stay here waiting someone to contact me and of course for 2nd day out of the game. :(
My issue is concluded to the fact that my account is an old one and I cant log in to migrate it. It appears to accept my security elements as correct (username, password, security questions) but instead of log in it redirects me back to the log in screen displaying a message that this account is not associated with any game. The funny thing is that the account was active till Wednesday and by which I was playing normally every day. After some tries with a ticket to nc support stuff (the made reset to the password and other stuffs) they informed me that my issue was transferred to something called Senior Account Support!!! In the bottom line I stay here waiting someone to contact me and of course for 2nd day out of the game. :(
I have my main, a buffer, a crafter/shop, and another account that has lowbies used for raids and a perma mentee. 4 accounts. 1 I migrated back when it first came up, and regretted it ever since.
2 which I've been able to migrate now, and one (the mentee) that I'm still working on.
As for security... there are plenty of people who have had their accounts broken into. While I agree MOST are probably account sharing issues and the like, not all are. Some download stuff they shouldn't and have keyloggers and the like on their system. But none the less, even if this is "just" a game, there is no reason to arbitrarily go from a more secure system to a less secure one. The entire process was just poorly conceived from the start.
Had they well and truly been going to a more secure and easier to manage system I would have been all for it. But they were not, not in any way.
The one and only advantage the migrated accounts have isn't even an actual advantage... it's an arbitrary restriction because they stopped allowing you to buy ncoin from the non migrated accounts.
*edit*
And breaking into game accounts is big business. Just because it's a game doesn't mean it has no value. This game isn't quite the target as some, but it still is. Look at all the break ins WoW had to accounts that resulted in them bringing out the 2 factor authentication system you can use. Or the massive use of hacked Xbox Live accounts to buy fifa content with other peoples money a couple years back.
Poor security is ALWAYS a concern, no matter what it's for.
Watching youtube videos of angry kids reacting to their accounts being banned/hacked never gets old. Youtube, good for watching silly cat videos, "watch what I can do" stunt knockoffs, and angry kids raging over their lost accounts. Truth to be told, I've had my accounts since 2005 and none of them have been broken into. And I have crappy passwords for them. I have the same crappy passwords. I've never changed them. In fact, my passwords fell under one of the 10 worst passwords for accounts. And, my accounts never been broken into. Account security is not the total responsibility of the company but the account holder. As I said before, if NCSoft West was a bank, you can complain all you want about the password and account security. But since NCSoft West is not a bank, the account security is totally on you players. Plus, if you had read the E.U.L.A. and I do trust that you did, you would know that NCSoft made you agree that they are not responsible for your accounts being hacked, stolen, and hijacked. Dropping your ice cream and yelling "foul" is unlady like.
Watching youtube videos of angry kids reacting to their accounts being banned/hacked never gets old. Youtube, good for watching silly cat videos, "*******" stunt knockoffs, and angry kids raging over their lost accounts.
Which has.... nothing to do with anything? Congrats, you win the kewpie doll.
There's still some people that have legitimate issues. And this entire situation is down to a poorly conceived and even less prepared for move by Nc.
If this were something given an actual deadline as in e-mail, in game, and forum announcement put up at least 2 weeks ago with the 11th given as a deadline.
Hey, it would still be a crappy, horrible, and ill conceived process... but at least people would have been able to try to migrate and deal with the issues while still having access to the game account for awhile.
The notice they gave years ago doesn't hold up, because it was never given any notice of further actions to be taken. And all the issues concerns that people brought up fell on completely deaf ears (so nothing has changed).
One account sorted one more to go
With all this grief they should add another zero to the 400
ncoin
I know it's wrong forum but anyone having problems with
aion
Problem solved. I received a mail from NCSOFT account stuff and gave me the chance to log in and migrated my account. I hope all to find the solution as soon as possible.
Problem solved. I received a mail from NCSOFT account stuff and gave me the chance to log in and migrated my account. I hope all to find the solution as soon as possible.
Lee
Mar 13, 6:45 AM
I have not been able to verify the account with the information provided so far. Please provide as much of the below information as possible.
• What is the account name that you have use when you created the account?
• What physical address did you use when you created the account?
• What date of birth did you use when you created the account?
• List all possible emails that you would have used on the NC Account.
• List all 20- or 25-digit serial codes for any games you added to the account.
• What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well.
Once we have some additional information, we'll be able to investigate your issue further.
When replying, please also include a telephone number where we can reach you, as well as a good time frame to call (be sure to include your time zone), in case we may need to speak with you.
I have not been able to verify the account with the information provided so far. Please provide as much of the below information as possible.
• What is the account name that you have use when you created the account?
• What physical address did you use when you created the account?
• What date of birth did you use when you created the account?
• List all possible emails that you would have used on the NC Account.
• List all 20- or 25-digit serial codes for any games you added to the account.
• What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well.
Once we have some additional information, we'll be able to investigate your issue further.
When replying, please also include a telephone number where we can reach you, as well as a good time frame to call (be sure to include your time zone), in case we may need to speak with you.
I look forward to your reply.
Regards,
what kind of information i need give?
The most important I think is the unique ID. It saws in a email sent to you when your account was created. Of course the email used to create the account is important too. Also you can give your home address (if it was used when you made the account) and your birthday. That was all information I gave too. I hope I helped you a bit.
Which has.... nothing to do with anything? Congrats, you win the kewpie doll.
There's still some people that have legitimate issues. And this entire situation is down to a poorly conceived and even less prepared for move by Nc.
If this were something given an actual deadline as in e-mail, in game, and forum announcement put up at least 2 weeks ago with the 11th given as a deadline.
Hey, it would still be a crappy, horrible, and ill conceived process... but at least people would have been able to try to migrate and deal with the issues while still having access to the game account for awhile.
The notice they gave years ago doesn't hold up, because it was never given any notice of further actions to be taken. And all the issues concerns that people brought up fell on completely deaf ears (so nothing has changed).
Legitimate issues that should have been dealt with before hand when NCSoft West still had inhouse support department that is dedicated to everything NCSoft related. Legitimate issues that was easier to deal with because of no account lock out. Why should NCSoft West give a heads up to owners of illegitimate accounts (account sharing) or accounts of illegitimate means (RMT and bots)? What we have here is a new wave of angry and borderline belligerent players that can only be described as "Angry WoW kid rage". Listen, you have a car, right? When the "check engine" or "oil" light comes on, do you tend to it now or wait until the engine falls out and you start get angry at the car dealership/manufacturer? Procrastination is the best karma served in a 1 minute late pizza box because that ****'s cold and the beer is flat.
why do i have to migrate an account made AFTER the last time when you asked us to migrate, i use my email to log in not an id,
If you use an e-mail to log in, then you don't have to migrate again.
You should be using your email address to log in, if you're still using your username to log in then that account hasn't been migrated and it will prompt you to migrate at the login screen.
Legitimate issues that should have been dealt with before hand when NCSoft West still had inhouse support department that is dedicated to everything NCSoft related. Legitimate issues that was easier to deal with because of no account lock out. Why should NCSoft West give a heads up to owners of illegitimate accounts (account sharing) or accounts of illegitimate means (RMT and bots)? What we have here is a new wave of angry and borderline belligerent players that can only be described as "Angry WoW kid rage". Listen, you have a car, right? When the "check engine" or "oil" light comes on, do you tend to it now or wait until the engine falls out and you start get angry at the car dealership/manufacturer? Procrastination is the best karma served in a 1 minute late pizza box because that ****'s cold and the beer is flat.
Because most of the rmt and illegitimate accounts are brand new ones, thus not even needing to go through this process?
About the only people who are having issues are people who have accounts older than 2012... and most of the big 3rd party guys, not to mention ever single adena spammer, etc... aren't exactly known for having long lived accounts.
So... who does this lack of announcement REALLY hurt? Because it's not those types I can assure you.
I've already stated why I personally didn't do it, until I was forced to do so. Because it's still a loathsome change to me.
As for the support... you mean the support that has 2 years of complaints about this whole situation and process... which has remained unchanged in all that time, up to and including the forced changeover?
Yes, tell me again how much better the support would have been.
The only reason the support is overloaded right now is because they have forced EVERY player to go through it at one time, with the only options available being either:
1) Don't play, let accounts be deleted.
2) Suffer through this process to try and avoid #1 but still have it be possible.
I lost the account of a friend who has gone since 2012 character Visara create account since 2012 without updating its ncaccountmaster.
I stop at the security issue, an account that will be eventually deleted because I have more news of him since 2012.
Even an innocent who picks for others who do not comply once in this game, so thank you people.
Life lineage2
Life Lineage corruption
Bot's life
Goldseller life
Not legit player for life, just here for business poeple who apperciate just your money.
Pfffff it disgusted me. truly free or not? question.
I think leave the game definitly
for event skill name put this "elemental l2gameover" I'm really angry.
PS: I use Google Translate sry for my bad english.
Because most of the rmt and illegitimate accounts are brand new ones, thus not even needing to go through this process?
About the only people who are having issues are people who have accounts older than 2012... and most of the big 3rd party guys, not to mention ever single adena spammer, etc... aren't exactly known for having long lived accounts.
So... who does this lack of announcement REALLY hurt? Because it's not those types I can assure you.
I've already stated why I personally didn't do it, until I was forced to do so. Because it's still a loathsome change to me.
As for the support... you mean the support that has 2 years of complaints about this whole situation and process... which has remained unchanged in all that time, up to and including the forced changeover?
Yes, tell me again how much better the support would have been.
Interesting to note that some of the posts in the archived threads about the account migration are posted by people on the current thread that we are on right now.
The only reason the support is overloaded right now is because they have forced EVERY player to go through it at one time, with the only options available being either:
1) Don't play, let accounts be deleted.
2) Suffer through this process to try and avoid #1 but still have it be possible.
Support back when the NC Account and migration was first introduced was in house (perplexes me as to how this fact escapes you even after I have stated it several times). Support that you and every other player who did the "sour grapes" method of solving problems and waited is outsourced to a company that is dedicated to dealing with support from different companies.
As for NCSoft West suddenly forcing everyone to migrate, they have been very lenient up until now: (and yes, I went waaaaaaaay back, Sherman)
and now we have come to this point where they (NCSoft West) stopped coddling and bribing the players to migrating into a singular database and started to say "do it or hit the bricks" in a round about way. You knuckleheads had 2 years and 5 months to deal with your "legitimate" issue (Even more time because it was talked about before it was implemented). Now, you will have to wait just a bit longer to "get with the program" when or if they sort you out at the support site, which is outsourced (I had to emphasized that part just to make sure you get it)
Is vali hiding from this thread? Three days and I haven't gotten close to a non.canned response from.support is there.anything I can do?
same here.Seems nobody take care about our problems.
weekend is coming, and again none will do nothing, because of weekend :(
I have a q to Vali: how many tickets your stuff already solved??? IMAO - 0
Problem solved. I received a mail from NCSOFT account stuff and gave me the chance to log in and migrated my account. I hope all to find the solution as soon as possible.
I have just done my accounts ,IF YOU HAVE TWO GAMES ON ONE ACCOUNT HAVE READ ON HOW TO DO IT, I HAVE LOST ONE OF MY GAME ACCOUNTS
but they are working on it ,it will take time 48hrs to do my accounts
so good work for that ,but should not have come to this
and now we have come to this point where they (NCSoft West) stopped coddling and bribing the players to migrating into a singular database and started to say "do it or hit the bricks" in a round about way. You knuckleheads had 2 years and 5 months to deal with your "legitimate" issue (Even more time because it was talked about before it was implemented). Now, you will have to wait just a bit longer to "get with the program" when or if they sort you out at the support site, which is outsourced (I had to emphasized that part just to make sure you get it)
Actually, my "legitimate" issues have nothing to do with being able to do the process. Mine are 100% security concerns, and they have never, ever been addressed in any way whatsoever.
I know all about the in house vs outsourced as well. But literally NOTHING has changed in the process in 2+ years. Look at the issues people had back then. Still have them now. They did absolutely nothing but ignore all the issues and concerns people had, wait awhile, then flip the switch to make it mandatory.
I'm not sure why you don't seem to get why that's an issue?
I personally don't have any real bone in this fight other than the system sucks. Of my 4 accounts, only one that would take 10 minutes and a couple fortune pockets to recreate is in danger. But there are plenty of other people who can't get support to help them get access to their main accounts.
As for the 2 years warning... yeah sure, but there was never any indication of when it would happen. So they may be "in the right", but it's still a complete BS move to just go ahead without any notice about it.
Actually, my "legitimate" issues have nothing to do with being able to do the process. Mine are 100% security concerns, and they have never, ever been addressed in any way whatsoever.
I know all about the in house vs outsourced as well. But literally NOTHING has changed in the process in 2+ years. Look at the issues people had back then. Still have them now. They did absolutely nothing but ignore all the issues and concerns people had, wait awhile, then flip the switch to make it mandatory.
I'm not sure why you don't seem to get why that's an issue?
I personally don't have any real bone in this fight other than the system sucks. Of my 4 accounts, only one that would take 10 minutes and a couple fortune pockets to recreate is in danger. But there are plenty of other people who can't get support to help them get access to their main accounts.
As for the 2 years warning... yeah sure, but there was never any indication of when it would happen. So they may be "in the right", but it's still a complete BS move to just go ahead without any notice about it.
Actually you pointed out two issues when you said only one, so let's start with the security issue. I totally get the whole using your email as your log in is a security issue, but then again if you gave out an email address that you regularly use then the security issue is you. I totally get the whole forcing people to adopt bad password behavior, but then again majority of users holding any accounts of any kind have different password behavior and they are still bad no matter how complex the password is, there is still social engineering. I totally get how annoying it is to assign different email accounts to every account you want to register through NCSoft West, but if you needed to make more than 3 accounts then you have to put up with the annoying but well thought out method of deterrence. Ok, not really well thought out because email accounts can be created at a fast pace. I agree with you. Information has become a valuable commodity since almost every company that hosts accounts adopts the 3 security questions method of holding accounts secure in their database. But then, if you think about it, if you honestly gave away any true information or gave away true answers to those questions, then the security issue is really you (Social engineering at it's best). Security starts at home, and I hold that still true to this day. Plus, it's not really a secret if two people knows about it.
And, now for the other issue that you mentioned. Sure it was a BS move for NCSoft locking down non-migrated accounts, but they did warn you about a year ago. They started to lock down NCMaster accounts about a year ago in an effort to force people to migrate, but still let people have the ability to log in to their game accounts. Before that, it was just a gentle reminder, followed by bribing, then a prompt after a successful master account log in with an option to do it later. People just ignored it by not logging in to the non-migrated account at the official website. If locking down the master accounts to force you to migrate is not foreshadowing as to what is going to happen in the future, then clearly you can call BS all you want, they did give you guys a warning. You just didn't get the hint.
As for the difference between support today and support in the past. I had a problem migrating an account back then. I contacted support and it was resolved quickly. Resolved with a non cookie cutter response and not deferred to an escalation scale of the problem. It was resolved with a real live person who wrote actual words he formulated from his actual brains while using his troubleshooting skills that is native to his job description of "troubleshoot and resolve game issues regarding NCSoft West software".
What most are not understanding too is old time players that come back to game will try to login and realize their account been deleted.
When they did a purge 3 years ago they set anyone inactive more than 90 days an email and warning. They gave them 90 days to login to save their account many did.
In this situation if they delete all those accounts those players will never ever come back to game. So you just dealt yourself a death blow to returning players.
On topic to me though still haven't heard back from support I got a canned response yesterday and 24 hours later still no reply. Being almost 5 pm PST i do not see my playing this weekend.
I don't care about the coins, all i want to known why do i have to migrate an account made AFTER the last time when you asked us to migrate, i use my email to log in not an id
If you use an e-mail to log in, then you don't have to migrate again.
i dont realy get it how anyone can defend NC in this matter.
cmon .. they cant even handle a simple adena spammer without hurting a normal player.
How hard is it to set a filter for www.xxxx.com ... they have filters for everything else.
And now we get an account migration that left the very old accounts behind.
I almost never got scammed by a player .. but now i got scammed by NC.
I defend anyone when they are in the right. Sure, NCSoft West has done some "interestingly nefarious" things and let acts continue that besmudges their credibility. But, honestly, who's fault is it really when they change or enforce something that displeases a mass of people? It is really you every time you click on that "I agree" button at the E.U.L.A. page when you log on. Your "I almost never got scammed by a player" statement ranks up there with "60% of the time, it works every time". But, I still get what you were trying to say, it just made me roll my eyes. Sure, you were scammed by NCSoft. You were scammed by NCSoft because they decided to questionably make their database more efficient by phasing out the master account system. And, you were scammed but in the way that you think.
Actually you pointed out two issues when you said only one, so let's start with the security issue. I totally get the whole using your email as your log in is a security issue, but then again if you gave out an email address that you regularly use then the security issue is you. I totally get the whole forcing people to adopt bad password behavior, but then again majority of users holding any accounts of any kind have different password behavior and they are still bad no matter how complex the password is, there is still social engineering. I totally get how annoying it is to assign different email accounts to every account you want to register through NCSoft West, but if you needed to make more than 3 accounts then you have to put up with the annoying but well thought out method of deterrence. Ok, not really well thought out because email accounts can be created at a fast pace. I agree with you. Information has become a valuable commodity since almost every company that hosts accounts adopts the 3 security questions method of holding accounts secure in their database. But then, if you think about it, if you honestly gave away any true information or gave away true answers to those questions, then the security issue is really you (Social engineering at it's best). Security starts at home, and I hold that still true to this day. Plus, it's not really a secret if two people knows about it.
And, now for the other issue that you mentioned. Sure it was a BS move for NCSoft locking down non-migrated accounts, but they did warn you about a year ago. They started to lock down NCMaster accounts about a year ago in an effort to force people to migrate, but still let people have the ability to log in to their game accounts. Before that, it was just a gentle reminder, followed by bribing, then a prompt after a successful master account log in with an option to do it later. People just ignored it by not logging in to the non-migrated account at the official website. If locking down the master accounts to force you to migrate is not foreshadowing as to what is going to happen in the future, then clearly you can call BS all you want, they did give you guys a warning. You just didn't get the hint.
As for the difference between support today and support in the past. I had a problem migrating an account back then. I contacted support and it was resolved quickly. Resolved with a non cookie cutter response and not deferred to an escalation scale of the problem. It was resolved with a real live person who wrote actual words he formulated from his actual brains while using his troubleshooting skills that is native to his job description of "troubleshoot and resolve game issues regarding NCSoft West software".
That's a much more well thought out response. Although I see no security reason to use an e-mail for a log in, it just makes no sense to use it as one in this case as they had a perfectly working system previously where you could have one nc master account with one e-mail address associated and several game accounts (for different or same) nc games below it. Each had a log in you specified. That was FAR easier to manage, kept everything in one place, and was perfectly serviceable.
The security concerns come from the fact that you use the same log in and password for both sections. Your master account is something you log into far less often. So a prospective bad actor with a keylogger would need to grab a lot more information over a longer period of time in the hopes of getting that information.
The game account however is easy. You log into it all the time. Sure, you could have grabbed that info before, but it would be easy to bump a person offline again and keep doing so, making the ability to actually take anything off the account a bit harder.
You grab it now however, you can potentially gain access to the master account and reset information at your leisure.
Or vice versa, you grab the nc master info from a browser exploit or some such, and now you have the game information. It's just an extra layer of obfuscation that was now removed.
Likewise, because the master account was something you were not in often, it was far more palatable for general users to have a much longer and more complicated password for that... but the game account? Only so much most will put up with. I certainly don't have them quite as complex except for my main account, which took quite a bit of time to memorize and get used to.
Most companies go for the reverse of what they did. Making things not just easier to manage, but more secure. NC soft went the reverse, both harder to manage and less secure. It was, and still is, baffling to me.
And it was as much a warning and saying "we will eventually shut down the servers" and then they power them off without warning 15 years later.
This sort of move needed a VERY specific announcement with a VERY specific date given. They didn't even do an in game announcement beforehand. There are tons of people who don't even come to these forums. They sent out an e-mail and made a post... was it too hard to ask that it was made a couple weeks before hand, instead of pretty much the day of? I don't think so... it's the difference between good community relations and a punch in the gut.
Some GM can tell us what is the issue that cause the error
*We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.* ??
Come on game management, many people who play this game have worked harder than you have this week and are now heading into their weekend unable to even log in and let off a bit of steam and have a laugh in game.
Can we at the least have an update? How many tickets have you guys managed to get down to now? What time frames are you as a profesional business working towards? What are your current SLAs?
Have you got a fix which means you don't need to fix every account manually?
Or have you all gone off shift for the weekend, to hell with us and get back to it on Monday?
I would without bias, suggest that primary school children could communicate more effectively to solve a problem of their own making and I am genuinely not even being nasty to you.
Listen, you didnt know this was going to happen, or you would have never done it. But now it has, can someone in the bloody office take the bull by the horns and sort it out properly??
i i have two accounts cant get them done .
ncsoft migration page freezed not got to step2 or 3 .
cant get past step1 one .
i put many display names it not working .
i got 4 pcs in house .
there migration webpage is broken
Thanks for contacting NCSOFT Support. Based on the information that you have provided in your ticket, it is not clear what issue you may be experiencing. Please respond with a bit more detail if possible, and we can continue our investigation from there.
We look forward to your reply!
Thanks,
Travis
NCSOFT Account Support
r 12, 7:02 AM
Hello Judith,
Thanks for contacting the Lineage II Game Support Team.
I’m transferring your ticket to the Account Login Team to assist you. Please provide as much of the information below as possible so that the team can assist you as quickly as possible.
• What first and last name did you use when you created the account?
• What physical address did you use when you created the account?
• What date of birth did you use when you created the account?
• List all possible emails that you would have used on the NCsoft master account.
• List all 20- or 25-digit serial codes for any games you added to the account.
• What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
• Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NCsoft master account, please provide that as well.
Regards,
GM Raphael
Lineage II Game Support
i did all that but still not fixed .
how really change old account name to email .
gm account team didnot help me
to give you all hope ,they do do it but it takes time ,they have to reset every thing , and give you new PW like this Fix12THemiGRAte so its that type PW you need
if you have TWO games on ONE master read up on how to do it ,its NOT CLEAR on how to get them both to migrate ,I know I've lost one
Come on game management, many people who play this game have worked harder than you have this week and are now heading into their weekend unable to even log in and let off a bit of steam and have a laugh in game.
Can we at the least have an update? How many tickets have you guys managed to get down to now? What time frames are you as a profesional business working towards? What are your current SLAs?
Have you got a fix which means you don't need to fix every account manually?
Or have you all gone off shift for the weekend, to hell with us and get back to it on Monday?
I would without bias, suggest that primary school children could communicate more effectively to solve a problem of their own making and I am genuinely not even being nasty to you.
lol picture ID that will stop the BOTS ,here m8 we have 276 pictures of you with same ID, BOTTER !!!! YOUR BAND FOREVER !!
Listen, you didnt know this was going to happen, or you would have never done it. But now it has, can someone in the bloody office take the bull by the horns and sort it out properly??
I started my ticket @ 15.30 on Wednesday UK time ,got my account to migrate @ 18.00 Friday UK time
things you will need date of birth ,a picture of picture ID with date of birth ,a picture of you holding that ID (so give them your best sad face ) ,the billing address ,your login ,your PW ,your pin ,all your toon names
I started my ticket @ 15.30 on Wednesday UK time ,got my account to migrate @ 18.00 Friday UK time
things you will need date of birth ,a picture of picture ID with date of birth ,a picture of you holding that ID (so give them your best sad face ) ,the billing address ,your login ,your PW ,your pin ,all your toon names
You forgot about needing a blood sample, saliva sample, shoe lace from your left running shoe, proof of membership to "The Official Grumpy Cat Fan Club", and a left nut.
Oh well where do i start ...
So i migrated 2 accounts but the last 1 since Wednesday i keep trying and surprise i'm getting to the point that its says Unauthorized location.
I just freakin cant remember the email. i did all the steps what every1 was saying here ..i managed to submit ticket with a new email address but now i cant even log on the costumer suport ..i suplied most of my knowledge about the acc except email and the answers 2 the questions... i have no clue what 2 do next:confused: And btw on the forum i still can log with id name and pw that i used in account
I know my log in name and password because I use it to get in the game all the time but have been busy lately and missed out on the update news. Today when I log in it's telling me to go migrate and takes me to the NC Account page, then It's telling me that my log in is not correct, I tried many times and got blocked out.
The email address I used when my account was created back in 2011 was deleted by Yahoo due to inactivity and I am now desperate waiting on NCSOFT to response to my ticket request... I use the character as my warehouse so I never spent any Ncoin on her, if she is gone, my 4 years of saving will be gone with her, can't believe what just happened to me... this is a true nightmare
I started my ticket @ 15.30 on Wednesday UK time ,got my account to migrate @ 18.00 Friday UK time
things you will need date of birth ,a picture of picture ID with date of birth ,a picture of you holding that ID (so give them your best sad face ) ,the billing address ,your login ,your PW ,your pin ,all your toon names
Really ? they asked ya to take a picture of yourself holding your ID papers ? I thought it was a game, and not a murder trial ...
I know my log in name and password because I use it to get in the game all the time but have been busy lately and missed out on the update news. Today when I log in it's telling me to go migrate and takes me to the NC Account page, then It's telling me that my log in is not correct, I tried many times and got blocked out.
The email address I used when my account was created back in 2011 was deleted by Yahoo due to inactivity and I am now desperate waiting on NCSOFT to response to my ticket request... I use the character as my warehouse so I never spent any Ncoin on her, if she is gone, my 4 years of saving will be gone with her, can't believe what just happened to me... this is a true nightmare
Create a new email account. Support will guide you to change your associated email account for migration. I did it before when I had the same issue with an inactive email account. Breathe.
There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support (http://us.ncsoft.com/en/support/).
This is so irritating might just call it quits. 2 accts in limbo from 2006, not mains but sentimental value. Way to short notice to do this. Having log in name same as email address is a terrible idea! Submitted ticket, time will tell.
Unmigrated accounts won't be deleted until early May, you still have time to migrate and save your account. If you're having problems migrating, contact Customer Support (https://support.lineage2.com/hc/en-us) here.
I have the same problem, even now that I received a mail from the support team, did all the steps but keeps showing that message when trying to log in :( haaaaaaaaaaaaaaallllllllllllllppppppppppp!!!!
I don't even play this game and it's still giving me enjoyment. Oh, the hilarity and trolltastic action via GMs and support. The GMs have the weekend off and if they do log on to help you guys, it's OVAHTIME pay for them.
Well , my account is blocked since wednesday , cant login to my account , made a reply and still no answers .. , cant even log to migrate my account.
i have massege like this : http://imgur.com/uvq5rDs
We will be upgrading our account systems after tomorrow's maintenance to provide you with better service and enhanced features
Maybe something escapes me but I certainly do not see better service, nor do I see any enhanced features.
All I see is misery......
I can't help remembering back to the days when we had the priest of dusk and priest of dawn in every town and all day long they would spam their message that "the end is near" or something like that.
...I think this is the time they were speaking of.
does anyone remember Ultima Online, probably not .. but this was one the very first mmorgs, and guess what .. i can still log into the game with my old pass/login .. nothing changed since 2000 when the game was already old, but that was my first contact with a mmorg.
Yes, UO had its ups and downs ... but its still running, and guess again why? .. right this game dosnt attrackt new players .. the gfx is vintage .. and so is the gameplay. But very few of the old longtime customers leave the game, and so it will pay the sallery of a few employees and still make a small profit (its even not "free to play" .. you have to pay a monthly fee)
They dont have many GMs ... but THEY PUT THEIR LIMITED MANPOWER INTO THINGS THAT PLEASE THEIR COSTOMERS ... they do run pvp-competitons or pve events like monster invasions or such things .. i can imagine countless events (GM plays a raidboss, Mosters invade a city .., a Castle full of mobs to take ... etc)
and here we are ... LineageII .. i can hardly find words for the things that happen in those 11 years, and like many others i speechless about your incompetence since this wednesday.
You guys have limited manpower too .. (and by all means, thats you fault, cause l2 could have a stable community and alot of servers if you would have handle things different in the past) .. and instead of doing thing that brings enjoyment to your customers you put your manpower into things thats annoys them to hell.
i give you one last chance to email me on Monday .. then i will give you the loging info of the 2 accounts that i lost and the 2 new email-adress (i had to created them!!) you have the pleasure to link them too, so that i can log in again.
Also i will give you 2 more mail-adress of ppl that have the same issue, and you will handle it the same way. There will be no fotos of passports or silly questions about my favourite pet name or my birthday.
My mail will have exactly 6 lines .. and YOU will do all nessesary actions, not me. Also you will refund the rune i lost.
or to say it in a few words: Im your customer! .. i play this game after work to have fun. - and its your ******* job to make this happend. ITS YOUR JOB! - I PAY FOR IT! ... i hope you got it.
have a nice weekend,
Harkon (and sorry for bad english, its not my fist language)
Create a new email account. Support will guide you to change your associated email account for migration. I did it before when I had the same issue with an inactive email account. Breathe.
Yes I now have a new email address ready anytime NCSOFT contacts me and guide me through how to replace the old email Yahoo deleted. I submitted a ticket to NCSOFT and now just waiting for their email. But it seems like the line is long a lot of people have this problem... couldn't sleep last night because I'm all heartbroken omo omo. I'd rather pay NCSOFT to play and have better customer service than playing to free ( still have to pay for Rune and NCoin stuffs) and get this :(
*** I wish NCSOFT has a hotline that I can call ** because I'm all for it I feel like I need to call and talk to someone about my lost account.
ok just a update for you ,don't give up hope GM's are working on this on the Weekend
IF YOU HAVE TWO GAME ACCOUNT ON ONE MASTER WHEN YOU MIGRATE ONE OF YOUR GAMES OFF TO THE NEW SYSTEM YOUR OLD MASTER IS STILL THERE WITH YOUR 2ND GAME WAITING TO MIGRATE JUST LOG BACK WITH YOUR OLD LOGIN AND DO IT AGAIN TO THE 2ND GAME ACCOUNT
THANK YOU gm HOOPER FOR THE UPDATE
ok just a update for you ,don't give up hope GM's are working on this on the Weekend
IF YOU HAVE TWO GAME ACCOUNT ON ONE MASTER WHEN YOU MIGRATE ONE OF YOUR GAMES OFF TO THE NEW SYSTEM YOUR OLD MASTER IS STILL THERE WITH YOUR 2ND GAME WAITING TO MIGRATE JUST LOG BACK WITH YOUR OLD LOGIN AND DO IT AGAIN TO THE 2ND GAME ACCOUNT
THANK YOU gm HOOPER FOR THE UPDATE
Are you kidding me? This is one of the things that you mooks are worried about and bogging down support? A basic math problem that you guys learned in pre-school? Look in the box, little Timmy. You have 3 apples. You take away 1 apple. How many apples are left, little Timmy? That's right, 2 apples. Of course, when you take away one of something (aka migrate one of something), you still have something left.
I suppose I can offer you guys some advice that helped me when NCSoft's website gave me problems, which was often. Clean your cache (or cookies) and switch to another browser. The website was notorious in not working with Chrome or Dragon. It certainly worked with Firefox. I guess we all know who will survive the zombie apocalypse for lack of brains.
don't flame me m8 its NOT clear any where that when you migrate that the old account is still there ,because it tells you that this is final and there no going back
don't flame me m8 its NOT clear any where that when you migrate that the old account is still there ,because it tells you that this is final and there no going back
ps I see your living up to your name
ps, you are living up to your name, Pixylicks. See how that sounds so lame and weak? Listen, chickidoo, if you must insult a person, please make sure you don't come off as a 3rd grade playground mouth breather.
I migrate my account by writing the "username" and password in Ncsoft.com Step1 i use the email whit which i create my Account in 2011 (I change my email at 2013 but it didnt work on step1) and Display Name; step2 verify successful and done.The email from 2013 became like new account without character that i could log in game and on the first email from 2011 there my character was moved.1 day later the email from 2013 from where i migrate my character was delete and all good i think.
Hope they will fix soon this problem where people have few accounts,etc on 1 email cause some of my friends cant log in :( I miss them...
I have updated the password for the "Account_Name" NCSOFT master account to: xxxXXxxxxxXxx
The first time you log into your NCSOFT master account, you will be required to update to the new Account Management system. Please follow the steps that are presented to update your account. If needed, the following Knowledge Base articles will assist you with updating your account to the new system.
If you have any other questions, please let us know.
Thank you,
Kenneth
NCSOFT Account Support
Thank you NCSoft ! Thank You Kenneth !!! :D
Ok, 3 days to resolve .. but i prefer lost 3 days than 7 years !!!! Again thank you !!!
Side Note:
Well atleast you rmt shout protection worked... NOT !
On Naia white chat is getting flooded, you get flooded with mails and pm's.
Way to go. Maybe block all functions to communicate with others before lv99. /sarcasm off
Decided to post here too, since i see that players who did a lot of flaming here were succesfull in migrating.
I have 2 problems (well, we have, since I post on behalf of two accounts because they get that "easy steps" procedure when trying to post on forum).
First problem it shouldn't even be a problem. A plain "master" (btw, can we change master with slave?) account, old as fucck, no issues so far, no problems, no conflicts. So, following that "easy steps" procedure shouldn't be a drag, right? Well, it is! I just cannot pass step 1, no matter what! Tried everything posted here, not working! 3 tickets so far, only one lam aswer saying to try a different display name, even thou I stated in my 1st ticket that I've tried lots of them! So, the only problem that could be is that I've spent no money for this game.
Second problem is another "master" acoount with two user names created on same mail adrress. First user worked fine, on the second user alo tried everything - changing the mail adrress and got the response I did it in last 90 days even thou I didn't do that, issuing a ticket and got that request to provide photos and ID numbers (seriously?), etc...
So, from what I've seen here, somebody is working (so to speak...) on those "NCSOFT headquarters". Then why the heeell don't you provide ASAP a temporary password sent in the user declared mail so they can login once, do that migrating and change after the password with their own???
How many ppl are in trouble? Let's say about 500! One lazy operator can do what I've said in one lausy weekend, right? :rolleyes:
Btw, all the big migrations ended up 2000 years ago. Let's hope this one will end in our days!
hello i have player 99/98 i play olmost 3 years and its 5th day i w8 replay for sumport team for fix my ticket,no replay, i realy no wont to lose my character in 15 days acc/characters deleting i w8 all ready 5 days plece help me! Erona server Bartz (sorry for poor eng).
Give the players 2 months more time to do this migration and push the date back all the way to 1 July 2014 before even thinking of deleting all those old accounts.
People need time to migrate because of the complexity of the process and the many errors generated.
Everyone will be grateful if you push the doomsday away for 2 months time.
Decided to post here too, since i see that players who did a lot of flaming here were succesfull in migrating.
I have 2 problems (well, we have, since I post on behalf of two accounts because they get that "easy steps" procedure when trying to post on forum).
First problem it shouldn't even be a problem. A plain "master" (btw, can we change master with slave?) account, old as fucck, no issues so far, no problems, no conflicts. So, following that "easy steps" procedure shouldn't be a drag, right? Well, it is! I just cannot pass step 1, no matter what! Tried everything posted here, not working! 3 tickets so far, only one lam aswer saying to try a different display name, even thou I stated in my 1st ticket that I've tried lots of them! So, the only problem that could be is that I've spent no money for this game.
Second problem is another "master" acoount with two user names created on same mail adrress. First user worked fine, on the second user alo tried everything - changing the mail adrress and got the response I did it in last 90 days even thou I didn't do that, issuing a ticket and got that request to provide photos and ID numbers (seriously?), etc...
So, from what I've seen here, somebody is working (so to speak...) on those "NCSOFT headquarters". Then why the heeell don't you provide ASAP a temporary password sent in the user declared mail so they can login once, do that migrating and change after the password with their own???
How many ppl are in trouble? Let's say about 500! One lazy operator can do what I've said in one lausy weekend, right? :rolleyes:
Btw, all the big migrations ended up 2000 years ago. Let's hope this one will end in our days!
I had the same issue late late last night. Apparently they don't tell you your account password needs numbers and letters but now it needs numbers letters mixed case and or special chars. If you do not have that you cannot proceed with migration.
After support reset my password on my master account I was allowed to migrate 3 of my accounts I could use the original email on the last account I migrate but not the first 2 FYI.
However still have a ticket for another master account out currently. And I lost a 5th account because I couldn't find the info needed to do the reset on it. I lost about 500 million in adena and gear from that account that if I knew ahead time I would of transferred off knowning I couldn't save the account.
So thanks for that NCSoft.
All these changes and you know what wasnt effected the CHEATERS still spaming adena sales in pms and local and mail like nothing changed.
Last Wednesday, I lost use of the Account containing this lvl 93 clan leader of a lvl 9 clan. I sent in one request for help that day, with a lot of probably unneeded information.
I originally had 3 accounts on 1 Master account from the old days of pay by the month. 2 of those accounts had already been switched, only this one was left. I believe that each time I switched an account from that Master Account it made the Master Account impossible to log into. Getting 2 migrated used up all my patience several years ago.
Today I received an email from NCsoft Support with a new password for that old Master Account. That allowed me to log in and switch that account from the old system to the new one. I now have access to all three of my accounts again.
Note: On the page I entered the request for Support, when I submitted it, they put a message at the top of the page indicating I would be contacted. From Wed/Thurs to Sunday I had received no messages. If you got that page and that message at the top, be patient. I wasn't going to request further Support until next Wednesday. Spamming the Customer Support will not improve the service. Be glad I'm not in charge there. If you had spammed them 20 times, I would have deleted the first 19, moving you closer to the end of the line, and letting more considerate players get back into game.
Again thanks to NCsoft, and I'm so glad I won't have to do this again.
Last Wednesday, I lost use of the Account containing this lvl 93 clan leader of a lvl 9 clan. I sent in one request for help that day, with a lot of probably unneeded information.
I originally had 3 accounts on 1 Master account from the old days of pay by the month. 2 of those accounts had already been switched, only this one was left. I believe that each time I switched an account from that Master Account it made the Master Account impossible to log into. Getting 2 migrated used up all my patience several years ago.
Today I received an email from NCsoft Support with a new password for that old Master Account. That allowed me to log in and switch that account from the old system to the new one. I now have access to all three of my accounts again.
Note: On the page I entered the request for Support, when I submitted it, they put a message at the top of the page indicating I would be contacted. From Wed/Thurs to Sunday I had received no messages. If you got that page and that message at the top, be patient. I wasn't going to request further Support until next Wednesday. Spamming the Customer Support will not improve the service. Be glad I'm not in charge there. If you had spammed them 20 times, I would have deleted the first 19, moving you closer to the end of the line, and letting more considerate players get back into game.
Again thanks to NCsoft, and I'm so glad I won't have to do this again.
Mare
LOL, i still cant stop laughing, which one of GMs posted this?
Ive got the same error as everyone else. Cant go further Step 1. But the system doesnt even react once i pressed on "forgot Password" and entering all requied information such as e-mail and the displayed code. Even after 2 Houres there are no emails for both of my accounts for a new password, nether does the "easy" 3-Step thingy work...
Vail, I was given the account that i have been playing for 4 yrs or so now. and i am not the original owner. I know the owner, and some of her info. but not enough to get logged into the master account to migrate it. Will i lose this account and all the stuff i have on it? there are alot of people that have old accounts that dont look at your forums and dont hear about it. please put it back for 1 week and post a world shout saying you have 4 days or what ever to get your accounts migrated over. before doing what you did..
Truth. I have 5 accounts 1 was my boyfriend and he does not remember anything of the account. Another account has about 3 years and I do not remember anything so used this account to store items and now I will miss these accounts. Should continue as before. If they want to end bots just work harder for it.
To those that lost their account im sure things will work out, but those that botted up or bought a botted up toon all I can say "Good work ncsoft". About time some of the cheaters lost their toon and rmt gear! Looking forward to the update with my 3 accounts. :)
Hello players and devs,
I have one account xxxxx (lets say) and one [email protected] email.
i cant log in to the game with my xxxxx name it says i need to migrate. Ok i fallow link i log in with xxxxx in this page https://secure.ncsoft.com/cgi-bin/plaync_login.pl , then it leads me to these 3 steps. In step 1 i use my one and only email ([email protected]) and i write display name. but i cant get past step one because it says "Login Name is unavailable. Please try another."
Any ideas what i am doing wrong? Can somebody help.
guys guys so you don't know anything ,BUT you do, you know the log in ,the password ,the pin ,and the names of any toons you have and server's they are on
give them all that and your photo ID and BD, you will get a new PW and away you go
I followed your recommendations to check all folders email and added [email protected] to safe sender list but nothing .Click many time : resend verification email but have no link in my email master acccount .Please help me:(
Because of the severity of account closures, they should be more lenient on account verification but I'll keep an eye on it.
I got the message today about account migration. I've already migrated my account some time ago but the message says "and it's come to our attention you have an older account (called an "NCSOFT Master Account")".
What does it mean??
I don't want to lose my account after May 1 because of your mistake. Please clarify.
Ok I confused about the email I got . I got this email
<table width="750" align="center" style="border-spacing: 0;" border="0" cellspacing="0" cellpadding="0"><tbody><tr height="360"><td style="padding-bottom: 20px;" bgcolor="#f1f1f1">https://ci4.googleusercontent.com/proxy/oiaZKdgiRuHxdm-m_f2mbggU7mB0uVkqnvWJguFSYNiWniZ2g68N22xynUuomRU6T PGegKTTBX2zPadkBcJjE-wGhZswrlQ_DxkVtPqlO82irl6gVHYnWb6FiQyOqGuHx5YMGJW9 n8TK22EU=s0-d-e1-ft#http://newsletters.ncsoft.com/global/emp/lineage2/includes/images/2015-03-04/1_EMP.jpg (http://lineage2.ncsoft.com/ct/41048977:16080856686:m:1:713460539:E3CE9EDC7D66B4A 972F50F7FA9807A86:r)</td></tr><tr><td style="padding-bottom: 40px;" bgcolor="#f1f1f1"><table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td align="left" style="padding: 14px 70px 10px;">We're upgrading our systems, and it's come to our attention you have an older account (called an "NCSOFT Master Account"). If you want to continue to use your NCSOFT account and play NCSOFT games, you will need to migrate your account.
</td></tr><tr><td style="padding-top: 20px; padding-right: 70px; padding-left: 70px;"><table width="610" align="center" style="padding-right: 20px;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td width="55%" align="left" valign="middle" style="padding-bottom: 30px;">Migrating your account is easy, completely free, and takes only a few minutes. And, as a special bonus for all our longtime players, people who migrate their accounts before May 1, 2015 will receive 400 NCoin to spend in-game.
</td><td width="45%" align="right" style="padding-bottom: 30px;">https://ci6.googleusercontent.com/proxy/HtAD4_e9KnNJP3ZLQP6olr077qP0Q9hoCpCuvVzQDr6uR-TvQkYjy36SnqUNKd50K15t6gCGcjxjprOyF7w6I76C3zaWmNHn D8Xb6MkGUS-LDXxr2fiJsgCVnLRdp4CaekbVlGB0z5kZEDROUSvo1geaM9wL= s0-d-e1-ft#http://newsletters.ncsoft.com/global/emp/lineage2/includes/images/2015-03-04/free_400_ncoin.jpg</td></tr></tbody></table></td></tr><tr><td align="left" style="padding-right: 70px; padding-bottom: 30px; padding-left: 70px;">But don't wait too long. If you do not migrate your account, your account will be deleted. Once this happens, we will be unable to restore your account and any associated characters, items, or data.
</td></tr><tr><td align="left" style="padding-right: 70px; padding-bottom: 30px; padding-left: 70px;">Don't delay! Log in and get started now!
But when I go log into my Aion , ncscoft acct, and Lineage I use my email address so why am I getting this email when it migrated on ACCOUNT NAME: [email protected] Update (https://secure.ncsoft.com/cgi-bin/updateLoginName.pl)
CREATED ON: Mar 5, 2013
Help I don't want to lose all my toons and account
you people need to stop posting your email address that you use for logging into this game etc. as you only make it easier for hackers to **** your accounts after this mess has been cleaned up..
only sent your private information in pm's/email correspondence with actual NC Staff working on your tickets.
Master Account in the below context means you have both L2 and Aion running on the same email, you need to update 1 of them to a new email address aka splitting them out.
hmm yea i got the mail on an account migrated a year ago what's up?
And have accounts which I can't migrate :( getting an error what's going on ? :(
Don't wanna lose my iss :(
I received a email on my migrated account that I login with email etc that was migrated along time ago. I have no option for migration as it is migrated already so why get a email im gonna lose it?
WTH? I have 3 accounts, and I got this email only on 1 account, and when i logged in i dont have any option to migrate my account... Ive done migration long time ago, dunno whats goin on and what should i do..... this email is some try of hacking or what...?
one more day pass and only news i have its my Request are merged my petiosion i w8 6 days total.i say and i say aggen i know evrything abot my acc/charackter whi lose my acc i play olmost 3 years, pleaze one answer for rezolve my issue (a im from greece and my eng are poor).
So since the last update there havent been any progress at all in migrating the accounts for us with "there was a problem updating your account, please try later".
And next month the accounts get deleted.
My ticket havent been sorted out yet and i doubt the staff will solve them all at the end of the month.
So whats the gameplan here? delete the accounts so u dont have to solve it manually or wait for us to get bored and leave because we can only lurk on forum and not migrate and play.
I have had to remake my account at NC Soft why is probably because I use to have City of heroes as a main game and you dropped it. I am guessing because of lack of activity but its hard to see activity when free players CAN NOT TALK to each other. after you doped city of heroes I have had numerous loin problems in regards to you refusing to accept that I don't want you to track my IP because I RUN ON A PROXY.
I am a comic artist that works form home and I run on a proxy to protect my artwork, sadly this means I would be forced to verify countless IP addresses if its made a requirement this is a HASSLE and for years I have been trying to knock some since into someone in regards to the utter STUPIDITY that has plagued my account and this game hosts antics.
It was the ONLY thing preventing me form playing Lineage 2 till recently now that I'm done moving around I would like to play lineage...
My friend spammed petitioned your system for she lost more than 4 accounts due to your account migration. Then on the next day your system block her main account. She was petitioning you for more than 3 days already. Yesterday she got 3 of her accounts back which is good news but not her main account. Then today the accounts that we're successfully migrated we're blocked as well even the new accounts she made yesterday and the day before to used for petitioning. So if you can take a look on this that would be great thank you.
PS: Don't flood reply on my post with replies saying its because of 3rd party program.
I sent several ticket, but no response, I receive email confirmation that the ticket, and 'was sent but now after 5 days still no reply.
I have problems to migrate account (mentuccia20) can control my tiket?
And an account created in marzo2005 which affezzionato, I hope in your response after now + 5 days of waiting thanks.
reference account (mentuccia20) help: Mad:: Mad:: Confusa:
The complaints are many and varied, I hope that all this is resolved, I have this account since 1/03 / 2005 losing queasto account means stop playing l2, the Gm hopefully be able to do its job to fix this mess.
In my opinion you have to send mail effective first aid, instead of staying out who and 'cherished for years, I do not hold much have your clients or maybe I'm wrong?
At the moment I'm hoping for an effective aid thanks.
Can anyone help me?
I don't remember the password of NC Master Account, the link "remember my passowrd" dont't send email to my outlook (yes, I already search in my spam box).
I'm trying to send petitions in last 5 days but I don't receive any answer. I'm looking for help.
Can anyone help me?
I don't remember the password of NC Master Account, the link "remember my passowrd" dont't send email to my outlook (yes, I already search in my spam box).
I'm trying to send petitions in last 5 days but I don't receive any answer. I'm looking for help.
This happened to me too with one of my accounts, luckily the following day it did send an email after I requested it again. Good luck.
Almost one week - one account migrated then magically banned. One account seems lost. Both paid account since 2006. There comes a time when the product is not good enough to outweigh the poor customer service.
This happened to me too with one of my accounts, luckily the following day it did send an email after I requested it again. Good luck.
Almost one week - one account migrated then magically banned. One account seems lost. Both paid account since 2006. There comes a time when the product is not good enough to outweigh the poor customer service.
My acc comes from 2006 too, unfortunately I'm banned from oficial forums 1 time each 6 months :p.
Cant pass 1rst step to migrate my account, i create a clean mailing for the game to migrate,,,but nothing, tell me contact support
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." pls help !!
Cant pass 1rst step to migrate my account, i create a clean mailing for the game to migrate,,,but nothing, tell me contact support
"There was a problem updating your account. Please try again later. If this problem persists, please contact Customer Support." pls help !!
Well i received the email saying me to do it, but my account was created in april/2014. Its everything ok? I tried to migrate, but nothing happens :confused:
I just really hope i'll keep my account.
I think the account migrated well few years ago, but I used the account name to log in. Now if I log with email address, there are no any chars in my account. Please help me.
Good news: I got one account back, it was on a shared master account. I gave name, address, dob and some random gametime added emails from a few years ago. Good luck - keep waiting it took a week.
Bad news: Still waiting on one account that became locked when I tried to login too many times, but at least there seems to be hope now.
Good news: I got one account back, it was on a shared master account. I gave name, address, dob and some random gametime added emails from a few years ago. Good luck - keep waiting it took a week.
Bad news: Still waiting on one account that became locked when I tried to login too many times, but at least there seems to be hope now.
Good luck everyone still waiting.
now log back in with your old login and new PW they gave and move the 2nd game account off
This is not a joke, many people lost its count including mine, that was worse than if a hacker destroy the server, i have many friends they spend money in this game, much money they feel scammed by ncsoft. i think ncsoft must fix this issue. iam still offline really bad, iam getting angry.
Today i received an answer from the ticket and get some instruction i can verified my account but still cant enter the game after of following the steps when i finish i have this screen.
Today i received an answer from the ticket and get some instruction i can verified my account but still cant enter the game after of following the steps when i finish i have this screen.
Can anyone from the staff here please explain why a successful on sunday migrated account was playable just fine till maintenance and after maintenance out of the blue not anymore. And after next maintenance the other account i migrated aswell on sunday will be blocked also? I cannot even figure if its a PW issue or if your company doesnt like my e-mail provider.
find it funny vali hasn't even posted in almost a week lol
It's a really shame that people who have invested more than 5/7 years in this game, leveling playing without bot programs, joys and sorrows, in sieges, olympiads, fortress sieges, we run out of play for technical errors, Please help us !! solutions !! i dont wanna loose my account...pls pls !!!
SO my questions are, since i have 6 accounts. 3 of my own and 3 of my dad's.
1. create 6 emails for each? because that will be stupid
2. where will it say to me that i have ALL my accounts that will migrate?
I still cant migrate my account, migration dont start automatically when i log into my account, it just move me to the account managmenet page, and the support only sent me some auto-answer for my ticket that i have to log in and migrate beacause migration should start automatically, but IT DONT starting.... WTF, and they marked my ticket as "solved".... this account is since 2007 and now cant play and can lose my toons beacause of some stupid not working migration proccess and their lame support who dont care bout their customers, but care bout bots and adena spamers in towns.... i think its a good time to stop to play this game.... im so f***** mad!!! yea, delete my toons, yea, throw out for garbage my 8 years of playing, i dont care anymore!
Vali or some1 else explain me plz i log ingame and here with mail but on my mail box i got a mail from ncsoft that i need to migrate my account ( i made the account at 2013) so what i need to do? also i have some accounts that are from 2007 but still i log with email i need to migrate them too?
You may have mistyped the address or the page may have moved. 8 days the same
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Mar 18, 3:09 PM
Hello Nora,
We contacted you via your original ticket #####. Please check your emails as you should have received an answer from us on Monday. Please do not update this ticket as it will only delay our ability to help you.
Thank you,
Ashen
NCSOFT Account Support NO MAIL FOR YOU ty very mats.
now log back in with your old login and new PW they gave and move the 2nd game account off
I had a shared master account on migration moved one account over as I could only check one account at a time no problem I thought just go back with a new email and get my second one was I soooo wrong cant get back to get it, also my tickets I have sent have now been deleted.Been playing this game since beta on Korean server all my high lvls on the account I can not migrate NC Soft WHAT a **** up you have made
have patience guyz. i couldnt migrate my acount cause i had 2 acounts on 1 master acount and an easy password maybe. send them all my details even cdkey i had from the box when i bought the game at 2005
today after 3-4 days they reset my password and security questions,i did migrate and all fine i can log in game using the new mail i choosed
I had a shared master account on migration moved one account over as I could only check one account at a time no problem I thought just go back with a new email and get my second one was I soooo wrong cant get back to get it, also my tickets I have sent have now been deleted.Been playing this game since beta on Korean server all my high lvls on the account I can not migrate NC Soft WHAT a **** up you have made
you have to log in with all the old stuff to get to the 2nd game account
did you have a good PW eg ~fRedBOy1~ something like that or did they send you one
you have to log in with all the old stuff to get to the 2nd game account
did you have a good PW eg ~fRedBOy1~ something like that or did they send you one
Hi I had email asking me to migrate, on one of the master accounts I had two game accounts when migrating I had two game accounts showing I could only check one of them to migrate.So I thought maybe the reason for this was because each account needed a dif email address.But when I go back I have no options to allow me to migrate the second game account I have tried using my old log in name and passwords just get message saying
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.
Apparently can't loggin with an old password but can't log in to change a password either. this is the biggest FU in a long history of NCSoft FUs.
I guess I'll have to spend my money on a different game. Because if i have to start over in this grind fest, I might as well buy a new game .
I got an email saying I need to migrate my account, but when I log in there is no "guide" or process it just shows me my normal accounts info.
I did a migrate like a year ago, is this the same one or different?
The account logs show a clear history of the account being traded and shared. Without any assurances that the account will not be shared again, we feel it is best to close the account to prevent any further violations from occurring based on the accounts previous history. This decision has made in the best interest of the Lineage 2 community
They do not block bots , they do not block people buying adena ,
blocked me because I do not remember the name when I assumed Account
"""NC Account monika9077 has been permanently blocked."""
Well, I lost almost all my accounts.
Because I don't have super memory and don't remember information I filled before Vali/Juji forum accounts were created, I have no choice of any migration.
Thank you NCWest for all that years of fun, and thanks for easier GetThe****Out mechanism for old players.
Hi I had email asking me to migrate, on one of the master accounts I had two game accounts when migrating I had two game accounts showing I could only check one of them to migrate.So I thought maybe the reason for this was because each account needed a dif email address.But when I go back I have no options to allow me to migrate the second game account I have tried using my old log in name and passwords just get message saying
We were unable to verify your login. Either your login information was entered incorrectly, or the account system is currently unavailable. Please check the normal downtime schedule and announcements.
I can not see were I have gone wrong
Regards
get a ticket for the old master and have them reset the PW for it, and give them the 2nd game login and any toons you have on it
Well, I lost almost all my accounts.
Because I don't have super memory and don't remember information I filled before Vali/Juji forum accounts were created, I have no choice of any migration.
Thank you NCWest for all that years of fun, and thanks for easier GetThe****Out mechanism for old players.
all you need is your old login's and PW and any toons and servers they are on and lvl to get your games back
I got an email saying I need to migrate my account, but when I log in there is no "guide" or process it just shows me my normal accounts info.
I did a migrate like a year ago, is this the same one or different?
we all have had this e-mail if you have done it already there's nothing to do
all you need is your old login's and PW and any toons and servers they are on and lvl to get your games back
So I should ask for reset PW instead of verify account?
what they did for me was reset every thing to get them to work ,make ticket with all your login's ,toons names ,server names and lvl ,they will ask for your date of birth ,and some photos ID's with it on ,from start of ticket to have all your account back is like 50 hrs
Also lost one of my 3 accounts which i created back in 2006.
But no harm, highest char there was lvl 90. Just sucks loosing all the old unique items like untradable masks form 2006 event or the old OP "rice cake" from the elven village raids and such stuff :mad:
get a ticket for the old master and have them reset the PW for it, and give them the 2nd game login and any toons you have on it
Hi pixylicks done that waited for response had nothing went back to check my ticket strangely all disappeared :-( so have re submitted now waiting again
DreamerAlso lost one of my 3 accounts which i created back in 2006.
But no harm, highest char there was lvl 90. Just sucks loosing all the old unique items like untradable masks form 2006 event or the old OP "rice cake" from the elven village raids and such stuff :mad:[/QUOTE
I played beta on Korean server then beta when it came to usa had accounts since 2004 spent a fortune on monthly charges to play game to loose (hopefully not) two of my main accounts made some nice friends over the years through lineage
Also lost one of my 3 accounts which i created back in 2006.
But no harm, highest char there was lvl 90. Just sucks loosing all the old unique items like untradable masks form 2006 event or the old OP "rice cake" from the elven village raids and such stuff :mad:
Always keep in mind, lost accounts can't buy NCoins. In order to maximize revenue, the staff is at the moment working hard to restore any accounts that are halfways legit. Even if you can't remember the e-mail from which the account was created, or what you gave as the name of your first cat, simply provide them with as much information as possible to prove that this is really your account, created by yourself. You could for example give them the city from where you created the account, and the place from which you have been logging in recently, something they can verify via the IP address. Or the last four numbers of your credit card. The main identificator nowadays seems to be the birthday though, which is probably the reason why they want a scan/photo of your ID card. I myself had my account restored (I had several created back in the day with one e-mail) on the Tuesday morning after the Sunday I submitted the ticket :)
I have two accounts in the same email.
One of my accounts was banned in C6 and the other was created before ban and is still playable until this account migration.
My "master account" of the account who I want to migrate use the same email of the banned account.
Now I'm trying the migration process but I receive this answer:
"GM Lloyd
Mar 19, 9:45 AM
Hello again,
As previously indicated, this account [zzzz] will remain closed. All reviews have been made. Further inquiries about this account may be set to Solved without response.
Regards,
GM Lloyd
NCSOFT Account Administration"
Problem: I don't want to migrate a 5 years ago banned account zzzz . I want to migrate account xxxx who have the same email of account zzzz.
Always keep in mind, lost accounts can't buy NCoins. In order to maximize revenue, the staff is at the moment working hard to restore any accounts that are halfways legit. Even if you can't remember the e-mail from which the account was created, or what you gave as the name of your first cat, simply provide them with as much information as possible to prove that this is really your account, created by yourself. You could for example give them the city from where you created the account, and the place from which you have been logging in recently, something they can verify via the IP address. Or the last four numbers of your credit card. The main identificator nowadays seems to be the birthday though, which is probably the reason why they want a scan/photo of your ID card. I myself had my account restored (I had several created back in the day with one e-mail) on the Tuesday morning after the Sunday I submitted the ticket :)
what is really worrying is when you are giving tickets in to ask for help in migration every time I get a reply back they change status to solved :-(
listen up ncsoft its not solved I do all you ask to get the account migrated and it don't work arrrrggggghhhhhhhhhh
With this stupid migration account ... give me this,, say me that,,, confirm this,,, confirm that,,, after 148 emails l 'am tire ..... good luck all for retake your account, but me l leave ncsoft and l go where is more easy to play.
what is really worrying is when you are giving tickets in to ask for help in migration every time I get a reply back they change status to solved :-(
listen up ncsoft its not solved I do all you ask to get the account migrated and it don't work arrrrggggghhhhhhhhhh
There seem to be three major reasons why people can't migrate their accounts:
- You have forgotten what you gave as the answer to the two secret identification questions ("What was the maiden name of your mother?") and can't log in to the migration page. In this case you have to prove with sufficient credibility that the account was in fact created by yourself and not for example bought on Ebay. One way to prove this would be to give them the last four digits of the credit card you used to pay for your subscription before the game went free to play. That's something NCWest still has on record. For other possibilities to prove that the account is legitimately yours, see my post on the previous page.
- You do succeed to log into your master account, but back in the day you made several accounts from one email or added several accounts to the one master accounts. In this case you should attach to your ticket (the button is at the bottom of the form) a screenshot like this, which shows that you have actually logged in but got stuck at step 1 of the migration process:
In this case the Account Login Team must manually disentangle the accounts. They will provide you with a temporary password to log into the blocked account, and then you can migrate that account. For identification you will have to give your birthday, so make sure you fill in the true data in the support ticket and attach a photo/scan of your drivers licence or ID card. Giving details like name, class and level of the character(s) and the server they are on will help to improve your credibility.
- People don't realize that at the end of step 3 they must reset the password for their account. The new password must contain at least one major case letter, at least one minor case letter and at least one number, at least 8 of them and all mixed up. skye27 won't work, Skye27 won't work, Skye27eyks will work.
The fact that you get a reply back that the status of your ticket has been changed to "solved", while the case is in reality not solved at all could mean that you have not only one but two or three of the above listed problems. In order to avoid misunderstandings you should absolutely attach a screenshot of the step at which you are stuck. It could well be that the Account Login Team assumes that getting you over the secret question hurdle has solved the case, while you have in fact the additional problem of several accounts on one email, i.e. with successfully logging in your real troubles have just started :)
first you will need:
your old account
your nc account (if it is old its called master account in the forum)
your security questions for the nc account
your email that you join with the nc account
your new Gmail for every acc you have
1) i created a new Gmail for every account i have and i closed the internet pages
2) i open the L2 launcher and i put my old acc and pass and when it asked me i click the link for the migration
3) when it open the site i put the nc account and the security questions
(if it wont let you log in try to reset the pass or make a ticket, sorry :()
4) when it sent me to the migrated page i put the new Gmail i created and a display name that it was not in use from someone else
(if it doesn't work make a ticket and they will reset the nc acc for you and it will be fine with the new pass :))
5) i open the new Gmail and there was the email from the play nc to verify
(just click the rest without puting anything else :rolleyes:)
6) after ending with the migration go to the l2 game and click the Lost Account buttom im the botton right corner and click the link
7) in the site click the forgot your password and there put the new pass (or the old one if you like)
8) just log in to the game and put the new email and the new (or old) pass that you just create and enjoy :cool:
i hope this will work for the most of you :D
this help is from the level 11 clan CrusaderS from Naia server :cool::cool::cool:
(recruiting people 97+ solo cp - support 95+ - academy)
clan forum: www.crusadersclan.darkbb.com
My 2 oldest accounts (2006-2007)share the same e-mail so I updated 1 of them and I'm still wondering what to do with the other one since the migrated one doesn't allow to change the e-mail before 90 days !!!
I am having the same problem when migrating it showed my two accounts that was sharing the same email address it would only allow you to high light one of them when migrating, so thought when I migrate one of them just go back do the same again for the second account with a new email address how wrong was I. Now im being told not to submit a ticket about the same problem :-( but all the tickets they replied to showed resolved far from it NC SOFT .I have played this game for many years first playing beta on the Korean server then beta when it came to usa over 11years im gutted that support are not helping to resolve this problem/or cant resolve the problem.Vali if you read this could you offer any help
So I've run into a bit of a problem. I'm able to login to my NC Master account on the website with my e-mail address and everything. However I cannot log into the game with the same information, it keeps giving me the message "Please login after changing your temporary password." And I've changed the password on the master account countless time, and it still gives me the same error message in game. Is my account migrated? Or is there something happening in error, please help Vali!
There seem to be three major reasons why people can't migrate their accounts:
- You have forgotten what you gave as the answer to the two secret identification questions ("What was the maiden name of your mother?") and can't log in to the migration page. In this case you have to prove with sufficient credibility that the account was in fact created by yourself and not for example bought on Ebay. One way to prove this would be to give them the last four digits of the credit card you used to pay for your subscription before the game went free to play. That's something NCWest still has on record. For other possibilities to prove that the account is legitimately yours, see my post on the previous page.
- You do succeed to log into your master account, but back in the day you made several accounts from one email or added several accounts to the one master accounts. In this case you should attach to your ticket (the button is at the bottom of the form) a screenshot like this, which shows that you have actually logged in but got stuck at step 1 of the migration process:
In this case the Account Login Team must manually disentangle the accounts. They will provide you with a temporary password to log into the blocked account, and then you can migrate that account. For identification you will have to give your birthday, so make sure you fill in the true data in the support ticket and attach a photo/scan of your drivers licence or ID card. Giving details like name, class and level of the character(s) and the server they are on will help to improve your credibility.
- People don't realize that at the end of step 3 they must reset the password for their account. The new password must contain at least one major case letter, at least one minor case letter and at least one number, at least 8 of them and all mixed up. skye27 won't work, Skye27 won't work, Skye27eyks will work.
The fact that you get a reply back that the status of your ticket has been changed to "solved", while the case is in reality not solved at all could mean that you have not only one but two or three of the above listed problems. In order to avoid misunderstandings you should absolutely attach a screenshot of the step at which you are stuck. It could well be that the Account Login Team assumes that getting you over the secret question hurdle has solved the case, while you have in fact the additional problem of several accounts on one email, i.e. with successfully logging in your real troubles have just started :)
In case somebody from NCWest should read this, it would be helpful if you added the new password requirements with capitals, minor case letters and numbers all mixed up to your info page: https://support.lineage2.com/hc/en-us/articles/202228013-Account-Migration-Password-Reset-Issues
Hi Yidao
Thanks for the info what you say should help a lot of players but I have already given them the info that you say above. right down to the day the account was opened I have migrated 4 accounts no problem with them .Problem I am having is trying to migrate two accounts that were using same email address's.
Also the accounts I can not migrate do show in my account management so at least I know account's are still there :-) but time is running out
As previously indicated, this account will remain closed. All reviews have been made. Further inquiries about this account may be set to Solved without response.
Regards,
GM Lloyd
NCSOFT Account Administration "
Typicall automated response, they even do not answer your questions, but simply use some automated reply without ( reviews ).
In my situation it looks like ive shared account ( they think i traded it or smth, so no fakin chance from them). And seems theres no way to lift BANHAMMER, dayum NCsoft seems dont care about their players..
Hello,i am having the same issue as a lot of people(MIGRATE).Also as many players dont remember emails or ansewrs about the email that create account.I do what support sayd to me to do,and send my drivers lincese in photo to see that i am real person.I have information name,password about my account.Also verifaication code when i first create account.and the email.But an e mail deleted if u dont uese it(dont know that)NCSOFT CAN SEE FROM WHAT IP I LOG IN AND A LOT OF OTHERS THINGS.BUT AN ADMIN REFUSE TO GIVE MY ACCOUNT (Lloyd) MAYBE mR Lloyd dont like GREEK PEOLPE.And he dont give my account back.My account have an othel 89 lvl with a dual 85 and 2 subs 80 nothing very immportant.but its mine and he is leggit!!!!He refuse to answer me,he just get my player and he dont say the reason of that.Friends o f mine make also requests for me but nothing.Ignore ignore.
Honestly, if a company that provides support to another company who hosts a game client on their server asks for a copy of your government issued identification it's just better to walk away from it.
1. It's too much of a hassle just to get an account back. (how has it been since you were able to log in?)
2. You made a copy of a document of identity and sent it to a company that isn't all that financially or government important. What business does that online? I can see it happen in brick and mortar stores, but online? What's next? A photo of you holding up today's newspaper?
Asking for your government issued document is just nuts and it's just sad how online gamers would jump through hoops just to get something that they don't really own. This guy walks into a job interview and the interviewer tells him that they need the log in ID and passwords
for every social media website that he has an account with. Sounds crazy? That is sorta what you are doing with your Drivers License.
Honestly, if a company that provides support to another company who hosts a game client on their server asks for a copy of your government issued identification it's just better to walk away from it.
1. It's too much of a hassle just to get an account back. (how has it been since you were able to log in?)
2. You made a copy of a document of identity and sent it to a company that isn't all that financially or government important. What business does that online? I can see it happen in brick and mortar stores, but online? What's next? A photo of you holding up today's newspaper?
Asking for your government issued document is just nuts and it's just sad how online gamers would jump through hoops just to get something that they don't really own. This guy walks into a job interview and the interviewer tells him that they need the log in ID and passwords
for every social media website that he has an account with. Sounds crazy? That is sorta what you are doing with your Drivers License.
Just be interested to know guys and gals how many players on here who have migrated accounts have managed to move the second account that was attached to a new email address because sure as hell I can not
Just be interested to know guys and gals how many players on here who have migrated accounts have managed to move the second account that was attached to a new email address because sure as hell I can not
After you migrated your first account, log into your master account using the same user ID and password (Not the email and password you assigned to your migrated account). It will prompt you to migrate another account if there is one left. Imagine having a box of blocks and box can only be opened with a key. You use the key to open the box to grab a block out and the box closes. You stick a label on the block and set it aside. You use the key to open the box to grab another block and the box closes. You stick a label on the block and set it aside. You use the key to open the box to grab another block and the box closes. You stick a label on the block and set it aside. That is how L2 migration works, if it works past the master account screen prompting migration. If you are having problems at the master account level, try using Firefox after you clear your browser cache.
Log into your account with your email and password. If that is not possible, open a ticket or start a new account.
The thing is in first try, I logged in, it asked me to answer 2 question. I did that all correctly. Then it logged me out. So I tried again and I got that info.
Then I looked in my email, I got mail from NCSOFT saying, someone has logged with this IP bla bla.
I tried again with email, tried several passwords, tried resetting password and no luck.
It's basically not a big deal, it's an alt, but hell if I'm going to lvl it up again to do zaken with it.
It just proves how NC did a major ***********, with this action. I don't care if they lack the man power to do it. If one man can code a facebook, then one man hired by NCsoft can make this silly migrate work. It's that simple. Or they have incompetent people. Or they just don't care.
NCSoft has been IP tagging accounts for years now. Every time I logged into my account online away from home, it would prompt the "You are logging in from a different location" message. I guess that is one of the reasons I had a flawless migration vs those who rarely logged into their accounts. I've always viewed the prompt as a security measure against stolen accounts since the website store credit card info as an option. I suppose the IP tagging had a more sinister motive. I genuinely feel bad for those who are having trouble migrating, but it's time everyone to get a good dose of reality on how the gaming market has shifted it's stance on virtual ownership.
After you migrated your first account, log into your master account using the same user ID and password (Not the email and password you assigned to your migrated account). It will prompt you to migrate another account if there is one left. Imagine having a box of blocks and box can only be opened with a key. You use the key to open the box to grab a block out and the box closes. You stick a label on the block and set it aside. You use the key to open the box to grab another block and the box closes. You stick a label on the block and set it aside. You use the key to open the box to grab another block and the box closes. You stick a label on the block and set it aside. That is how L2 migration works, if it works past the master account screen prompting migration. If you are having problems at the master account level, try using Firefox after you clear your browser cache.
Vali Could you please tell me how to resolve the following either here or by email.
4 Accounts lost in migration.
1 Account can log in but won't accept new email address
2&3 accounts can live without - one was emergency healer other was just for cubics.
Account 4 - Active account daily pretty much since creation. Buffer account so never buy anything on this account but was paid for when monthly subs were around.
Now here is my problem with it.
Told the name on account is incorrect - I don't know why, maybe a moment of drunken madness or reluctant to be giving out true details.
Date of Birth - still wrong - not sure why, usually give this out real for sure.
Not 100% sure if the email account is correct but gave few alts just in case.
I can describe everything about the account, even that was paid for using cc, given all possible names DOB, emails
This account was not given or 2nd hand, I am the original owner.
Seriously are you just going to shut this off? I spend a lot of money through the store enhancing my gaming experience on another account. At this point although I won't stop playing, not a cent will leave my bank account ever again to L2.
Like many have said that without warning you have left us hanging.
The game is insanely quiet now with a hell of a lot of upset players