If you've already done so, you'll need to continue your correspondence with them and be truthful in your responses to them.
They are still asking same things I can't remember.
Seems I will lose all my accs so it will be easier to make final departure. :cool:
If you've already done so, you'll need to continue your correspondence with them and be truthful in your responses to them.
I like this, since you cant remember some crap you made up for a game 6,7,8 years ago, that you never thought you would be playing for 8 years, you must not be being truthful in your responses. Gf
I KNOW!
Billy I couldn't even be bothered to reply to it, my thoughts were "if you have nothing useful to say ****".
The ones who are suffering are the ones that have kept the game going all these years.
I have accepted I have lost the one account out of the 4 I cannot migrate, annoying...yes....over it...yes. After all, losing the decent gear on it is frustrating but other than time its nothing that cannot be replaced.
Although the GM's don't care no matter how much they say they do, we must remember this, the old saying that it is just a bunch of pixels and the world has not ended just yet. The saving grace to me is that the GM's are acting under instruction for profit.......but what happens when the master plan backfires?????
I will tell you what will happen - You will lose your job, your income and then you will be laughing on the other side of your face.
It is clear to a lot of players that this has been done for a reason. To take adena out the game so we buy more from store? To force people into buying runes to get back into the game at high 90's? PROBABLY.
However the damage is now done. I will never spend another penny in this game along with a lot of players. Most wont even be bothered to come back because of the sneaky way you have done this.
This is the first and only MMOPG I have ever played and stuck to but Lineage GET OVER YOURSELF you are not the market leader and your customer service is one of the worst I have ever encountered.
Tonight I have seen the most horrendous bot infestation and you do nothing.
Speaks Volumes
After all this for the first time I thought "I don't wanna play this anymore"
i would apreciate if someone in charge could tell me, WHY THE ****!
AM I RECEIVING AN EMAIL ASKING ME TO MIGRANTE ONE OF MY OTHERS ACCOUNT AGAIN! (Look at the date in the screenshot)
when 2 years ago i was forced to do it and even got the bloody 400 ncoin from doing so?
what the hell is going on ppl? seriously? it seems the support crew does not fit for the job, they should be working in a Mcdonald drive through...
After 27 days of this stuff ongoing i was not able to get back any of my accounts, even accounts where i known all information including account creation mail. Support was not helpful.
You could always start over. It's not like you won't have to kill a bunch of mobs just to get a decent no grade weapon and armor, dodge PK'ers at Orc Barracks, spend hours or days completing class change quests, wait for Bauim to spawn to do your subclass quest, kill a bunch of raid bosses to even compete in Oly, or wonder if you will have enough adena to purchase that piece of gear that you wanted to be "pro".
It's all free to play and streamlined so you don't have to struggle to get back into the game.
Well, finally migrate my account, but 0.0000 NCOIN on my account !!!
why you promise something that is not going to meet, better not promise anything, if anyone was going to demand anything, to play anyway had we had to migrate accounts, I hope to resolve this, Greetings
Well its sad but true ... lost 2 accounts with sumoners ... i used them to sumon myself to spots i need oO. well now will have to run lol. Imo after few emails i understood i wont recall any details from those accs.
sad .... 91 lvls kartias freyas etc... dang.
I lost email, dont remember 100%, data was random, I made a ticket with all info that I have, emails,chars, level, gear, secret question, photos,.
Still asking the same thing email amd birthday, so my friend from other country help me more that ncsupport, they say don't share account, but if they don't help in NOTHING. Account will be erased, just a miracle.
Even if you still have access on mails and all creation mails, you won't get accounts back, you get accused you are not account owner because you don't know birthday info filled during creation.
No matter in creation mails is every possible information neccessary to provide real account owner.
They can easily detect who is account owner during ban actions. I have proofs of this case.
This system sucks. The support is also way to difficult. I have my master information tried to migrate and got that error that so many of us have gotten. So I instead of bothering support read this forum and thought I can fix my own issue and changed my password to a more secure and not used before password. Doing this required me to get an email used when I created the account (proving its really mine as email is password protected) and ncsoft requires you to answer the established security questions to change password (which I did with no issues, proving its me) but I still get migration error. So I went to support and now they want proof I do not have from 6 years ago, I lost it during a move. Really how many times do I have to prove my account. I did have my password- I was able to reset password answering security questions. I had original email to access my account for password reset which took a password to access.
One thing I noticed in this situation is that I updated my master password but I still use my old (original) password used on my master to access forum. I thought these were linked (guessing I have an issue here). I wonder how many people are going to loose everything they worked for because of a glitch in NC Softs migration system even though they have access to the accounts.
This account migration thing REALLY SUCKS, ANNOYS ME, come on NCSOFT I CANT ACCESS MY ISS.... I created it since 3-4 years ago, even I answered my secret questions, cannt even manage my account, "You cannot login to this account from your current location at this time. If you believe this to be in error, please contact Customer Support." if I lose my character I'm really done with this game
Hi, I have received this mail telling me to migrate my account but I don't quite understand how. In my email there is a button saying "LOG IN AND MIGRATE NOW", after clicking on it, it takes me to log in page, where I successfully log in and then it opens "My Profile" page. So what do I do next.
I finally managed to migrate my account today. I kept getting the 'Login name is in use. Try another name.' message, even though I knew the name wasn't taken. Turns out that the email address I was trying to use was associated with my other Lineage II account (I didn't know this), so when I tried a new email, everything went through.
The question is, why couldn't the migration page give me an error message reflecting that, rather than saying the login name was in use? Like, "Email address is being used for another account'.
Since the email address I ended up using wasn't my first choice, I can only hope that after my second account gets deleted I can go back to using the one it used to use.
I just need to ask. I received today an email from [email protected], saying my account is not migrated. My username in login is [email protected] and the password is like fffff3453452345 . I dont think i need a migration but if this is the case,what is the reason for the specific email?
Cheers
I just need to ask. I received today an email from [email protected], saying my account is not migrated. My username in login is [email protected] and the password is like fffff3453452345 . I dont think i need a migration but if this is the case,what is the reason for the specific email?
Cheers
i think it part of a mailing list, as i got one aswell even though my accounts have been migrated since they first started
sry i didn't go through all the pages, i have only one question
I received an email today which saying that i have to migrate one of my two accounts. But for both of them i am using email address for log in in game.
So do i need to take any action or email in game login = new type of accounts which does not need to be migrated?
I have an account and then I registered my email. I log in with my email address for a month, but I still received an email ask me migration it. Is that normal?
What the hell? I've checked twice - website, forum and mail say: "Till 1st May". I live still on Earth, in Europe, I haven't travelled in time... so?
What's going on?
What the hell? I've checked twice - website, forum and mail say: "Till 1st May". I live still on Earth, in Europe, I haven't travelled in time... so?
What's going on?
Perhaps you shouldn't have procrastinated and lock that **** down. The word "until" or "'til", which was used in this case, doesn't delineate the deadline. Yes, they will delete your account on the first of May, but the word "till" denotes that the deletion can occur before the deadline. If they had used the phrase "on May 1st", then your grievance holds merit. Incidentally, if you were to achieve time travel and managed to find yourself of the lesser side of May 1st, as you so attempted to jest, wouldn't your account still be opened? (Of course, not taking my previous statement into account)
Ive been trying to migrate my accounts for 4 days now with NCSOFT's help,but im still stuck on just 1 account. 3 step process. 1 step is complete=verify identity.....step 2 complete=verify email(completed before the 24 time limit.
But step 3 wont let me login with the verifed account that has been activated by NCSOFT. I have put all the imfo in correctly and other family members as entered info correctly and nothing happens.
Emails with ncsoft have somewhat helpful, but 4 days of trying for just 1 account is rediculous.
Ive been trying to migrate my accounts for 4 days now with NCSOFT's help,but im still stuck on just 1 account. 3 step process. 1 step is complete=verify identity.....step 2 complete=verify email(completed before the 24 time limit.
But step 3 wont let me login with the verifed account that has been activated by NCSOFT. I have put all the imfo in correctly and other family members as entered info correctly and nothing happens.
Emails with ncsoft have somewhat helpful, but 4 days of trying for just 1 account is rediculous.
i had same problem but now when i had master accounts i had few o f them and always played alone plus i was traveler and traveled to various place and conected from there to game. now i dont have any account all of them are blocked and admins are not even answering my call.
Plus i created 3 days ago new account i spent 16 Punds for 1600 nc coin and today i back home BOOM my account is blocked. i dont get what is wrong with them they are idiots or what. lets talk i dont have anything to hide.
if you still have problem try some of tips what they auto give when send ticket
The switch to the NC account management system is now mandatory and you will need to migrate any NCSOFT Master Account to an account using a valid, unused email address when you log in. Migrated accounts can never have the log-in name reverted to a single word, static login name and will use the assigned email address and password you chose during migration.
Here is some information regarding common issues users are reporting:
Display Name/ Password (error message “There was a problem updating your account. Please try again later.”):
The Display name or password you tried to use might have already been in use on another account and this could have caused the error message you saw.
Please try to migrate the account again, using a different unique account/ display name. If that does not work, try a different strong password.
Not receiving emails:
Please try all of the following troubleshooting steps:
First, try using a different browser. Please click the link using Internet Explorer, or if you are already using that browser, try a different one such as Mozilla Firefox or Google Chrome.
If that does not resolve the issue, please try clearing your browser cache.
Also, please check your email directly through the email provider's web page, and not through a mail reader (such as Outlook or Thunderbird) or a mobile device (such as a smart phone or tablet) since these sometimes do not receive messages that have been flagged as spam. Double-check your spam folder to make sure the message isn't in there.
If you are still unable to locate the message, please set up a filter or "safe sender" in your mail account to prevent our messages from being sent to spam. Please set up a filter for the following domain: @ncsoft.com
If your email provider does not have a safe senders feature, adding the email ([email protected]) to your contacts list may also prevent them from being blocked by spam filters.
Receiving Error “The game(s) associated with this NCSOFT Master Account are no longer available. Please create a new NC Account.":
This means that you’ve gone through migration and now need to use the email address you selected in the process instead of the old account name.
If you cannot locate an older account, or are having problems logging in to an older account, please provide the following:
• All possible e-mails that you would have used on the NCSOFT or game account.
• The date of birth you used when you created your account.
• The name and physical address you used when you created your account.
• The name of your favorite character on the game account.
• The last four digits of the credit or debit card used to create the account or make purchases online? What is the zip or postal code associated with that card?
• The 20-digit serial code used to create the game account?
Please provide as much of the above requested information as you can. We will be in touch with you shortly.
it seems tomorrow NC will delate my account with the character name Macesaefimes on chronos Server cause of this miration :(
I have the Problem like many other. I created the account 8+ years ago and at this time i never used my real Name in Internet and i made a new email just for l2 account. alfter creating the account it was never necessary what Name i used or email. just logging ID/password ingame and for nc webside was needed. so the last 8+ years i never Need the account Name or email again and yeah, i didnt updatet it before Migration started. it was easy to do it before Migration but didnt know i really Need. i could even answer the security questions but i cant logging anymore after this Migration stuff started. we talk here about a Long time and never had Problems till this Change.
its kinda frustrating cause i talked with GM and gave him alto of Infos that only the owner (me) can know it but it brings nothing without the account Name or email. im sorry NC, but this was 8+ years ago!
yesterday i saw the link on the ingame loggingscreen dont work anymore too....
so i lost my account cause Migration stuff changes......
Oh, I guess my brother and I are losing our accounts too. And all of his friends. We can't log in because we failed the security questions we set up as kids. I didn't see the email until today and it looks like it's too late to send in a ticket since they wont call back until 6 am tomorrow. I know my game log in info but these accounts are so confusing. :o
I had two accounts, the one from 2004, main I think, migrated. The other would never migrate, kept saying user name taken, no matter what I did. I tried names with random numbers and nothing. Then it stopped asking about migration completely. I sent in a ticket and no reply. Now it is saying there is no game associated with that account. I lost four character and a bunch of time.
Accounts aren't being deleted today, contrary to what some here believe.
If you're having an issue with migration, you need to submit a Support ticket and work with the team directly on your migration issue if it hasn't yet been resolved.
Accounts aren't being deleted today, contrary to what some here believe.
If you're having an issue with migration, you need to submit a Support ticket and work with the team directly on your migration issue if it hasn't yet been resolved.
(..)If you're having an issue with migration, you need to (...)
yea .. your the director of a very succsessfull mmorg, the number 1 of all games out there, with millions of subcribers, the marketleader .. no other game is even close to you. You are without any doubt in the position to say words like "you need to ..."
I played this game since prelude, due to your well supportet changes to the game logging i lost 2 old accounts. Gl man .. and better wake up soon.
Accounts aren't being deleted today, contrary to what some here believe.
It doesn't say when they will be deleted, but the mail we received mentioned they will if not migrated by May 1, though.
Can you blame us?
Don't think nc have started deleting accounts yet so there is hope yet guys cause support helped me today with account I couldn't migrate and I found team helpfull....in draw at desk with account details scribbled on bits of scrap paper years back...half of witch u can't makeout cause of own hand wrighting or cause drunk at time lol....
ncsoft you are truly idots!!!!!!!!!!!! i dont need a new account with zero toons i want my old account. i have been working on this for 8 days now. now i have 2 new accounts with no toons. i need to MIGRATE MY ACCOUNT. i know how to create a new account. ****.....
why cant you just tell me if my accounts have been deleted, or send me where i can choose my account so i can start playing in peace again. really people:mad::mad::mad::mad::mad::mad::mad:
ncsoft you are truly idots!!!!!!!!!!!! i dont need a new account with zero toons i want my old account. i have been working on this for 8 days now. now i have 2 new accounts with no toons. i need to MIGRATE MY ACCOUNT. i know how to create a new account.
It's exactly what happened to me last year when I migrated my other account:
I was strictly following their instructions and it resulted in creating a new empty account instead of migrating the actual one.
I had to petition and then repeat the whole procedure again until it worked.
It's exactly what happened to me last year when I migrated my other account:
I was strictly following their instructions and it resulted in creating a new empty account instead of migrating the actual one.
I had to petition and then repeat the whole procedure again until it worked.