Missing TW badges
Missing Quests
Missing manor stuff !?
God no way i can remember everything i had so i can check ...
I did the stupid mistake of trusting You that EVERYTHING will be transferring intact so i didn't make screen shots.
GF NC
all the seeds and fruits from manor are gone, i had to fight for years the bots to be able and buy seeds and "try" to exchange the fruits and now these are gone as well, give them back and try not to fail as usual...
all the seeds and fruits from manor are gone, i had to fight for years the bots to be able and buy seeds and "try" to exchange the fruits and now these are gone as well, give them back and try not to fail as usual...
so tired of this ****....
Manor was reset and all manor items were deleted. This was expected and stated in the Server Merge Guide.
NO WHERE does it say that seeds and fruits on your toons inventory or WH will be deleted only that castles will go back to NPC state and there will be no manor. Please have the "Team" restore all of those missing items to the toons.
NO WHERE does it say that seeds and fruits on your toons inventory or WH will be deleted only that castles will go back to NPC state and there will be no manor. Please have the "Team" restore all of those missing items to the toons.
With "no manor" there can be no seeds or fruits. All seeds and fruits are tied to a manor's link to castles and clans. Therefore, as the castles and manors were reset, it is logical that related items were deleted as well.
I do apologize for not specifically stating that the manor items would be deleted.
With "no manor" there can be no seeds or fruits. All seeds and fruits are tied to a manor link to castles and clans. Therefore, as the castles and manors were reset, it is logical that related items were deleted as well.
I do apologize for not specifically stating that the manor items would be deleted.
that is not really true. If a castle does not set up the manor, I can still have the seeds and fruits... now if you are saying that you are being told that the "seeds/fruits" are tied to the "castle DB id" and because of the merge there was no way to re-link in the database seeds/fruits to a new server, I might believe you, but then again, using the Server Transfer service, that would make the arugment invalid.
"You mad bro" - yes, but I did not loose that much adena over it, but I know others could have.... and I will get over it if I get a few vit pops :)
With "no manor" there can be no seeds or fruits. All seeds and fruits are tied to a manor link to castles and clans. Therefore, as the castles and manors were reset, it is logical that related items were deleted as well.
I do apologize for not specifically stating that the manor items would be deleted.
ahm there are 2 kind of manor 'fruits';
- gained by harvesting seeded mobs - no reason to removed them. they aren't tied to any castle.
- used by castle lord to produce item from manor - removing those makes sense .....
afaik seeds can be used even w/out manor; you just can't turn them in at the npc - no set up = no buy back from castle
It is a database, nothing is lost and it can all be traced back. Everyone should stay calm. But we know that will not be the case.
User: "I lost all my TW badges that i needed for the Earring"
NC: "We know you lost these items, so we have placed an Elven Earring in your
Warehouse."
harsh, and very amusing (to me anyway) and YES i did lose stuff :D
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
This is complete BS. I had hundreds on my characters, ready for when they became nobles. Does NCkorea know about this?
P.S.: Moderate me and I'll just move to another popular L2 forum.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
some people lost 100-200 badges, seriously thats a huge number and no warning to use them. An effort should be made to replace these.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
That is really unfortunate that you guys made this mistake. Have you done an analysis on what it would take to make it right now? I needed 12 more badges for noble, so this is pretty upsetting.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
This is not reasonable, and the word "disappointed" doesn't begin to cover things.
We work hard in L2 to accumulate XP (levels) and items (adena/epics/gear/items). This work takes many months. There were two very unexpected losses today that were not announced and cause major issues for some players.
1. The loss of TW badges. Many of us had a large amount of badges we were saving up. We sacraficed our time in L2, did the work to earn them, and now are back to 0. This isn't reasonable. I know it may require effort but someone from NC Soft really should review your pre-merge database, determine which players had badges and replace them.
If you offered ANY warning we could have at least spent our badges on other items. We can only earn those badges once every 2 weeks. It takes months to save up enough for noble or TW earrings. Saying to your players "oops, sorry you just lost a couple months worth of effort"...well that isn't reasonable.
2. Same idea for the manor fruits. Those seeds were farmed by players, or saved by their castle owners. We understand the manors themselves were reset. I read the Server Merge Guide, I reviewed everything repeatedly and thoroughly with many in my ally, and we had no idea that items would be taken from our personal inventories and clan warehouses.
Again we realize that there is a level of effort involved on your end, but for the effort of reasonableness and customer satisfaction, we would request our lost items be restored. We would understand if an extra downtime was required, or a longer then normal downtime was required next Tuesday to resolve these issues.
3. A last note. The clans who requested name changes....the changes have not been made immediately. What triggers the clan names to change? A server restart? If so, can a fast restart be performed so we can start enjoying our new server with our new names?
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Im sorry but this is totally unacceptable, we suffer for a mistake on your behalf? If I had known about this i would have claimed items, but I was saving up alot of my badges for later. I lost about 230 badges, this is months of work and they are just gone without any notice? Im sure its not too hard to replace them back on our characters. A sorry really really really doesnt cut it for this mistake.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
had we known this we could have finish up nobles or handed in our badges for items. there was no warning at all.
i needed 2 badges for noble on 1 of my toons, on others i was about to get jewls, still others belts/items.....
As anyone who has ever worked with databases will tell you, there is a big difference between "Cannot" and "Would involve too much work".
I didn't lose a single badge as I happened to burn them all last week, but this is a completely unacceptable blunder, which, despite what we have been told is fixable.
1. Return TW badges, we have spent a lot of time and you have to respect your players and give them back what they earned hard.
2. Manor crops/seeds were lost during last server merge too. It was only 2 years ago, you have those threads on forum, you were preparing servers for months and yet we have again same problem though server merge guide said nothing about seeds/crops.
Here you can see how this issue was addressed during last merge. http://boards.lineage2.com/showthread.php?t=189475&highlight=lost+manor+items
Here is the quote of Omega
Here's the good news that you all are waiting for!
During tomorrow�s maintenance we are reimbursing everyone (People who already received the reimbursement are excluded.) who lost their seeds/fruits when the servers merged. �Everyone� includes people who haven�t contacted me about it as well.
After the maintenance, please check your warehouse. All of your lost seeds will be in there.
I apologize for the late response but I hope this message was worth waiting for. :)
I wasn't ignoring or sleeping!
Thank you all for your patience.
If your team could do this last merge, but will refuse to do same this time => disrespect to players.
3. Yes, they said that clan names changes will be applied during regular maintenance on next Tuesday. It was somewhere here on forum, or maybe even in Server Merge Guide (I don't remember).
This is not reasonable, and the word "disappointed" doesn't begin to cover things.
We work hard in L2 to accumulate XP (levels) and items (adena/epics/gear/items). This work takes many months. There were two very unexpected losses today that were not announced and cause major issues for some players.
1. The loss of TW badges. Many of us had a large amount of badges we were saving up. We sacraficed our time in L2, did the work to earn them, and now are back to 0. This isn't reasonable. I know it may require effort but someone from NC Soft really should review your pre-merge database, determine which players had badges and replace them.
If you offered ANY warning we could have at least spent our badges on other items. We can only earn those badges once every 2 weeks. It takes months to save up enough for noble or TW earrings. Saying to your players "oops, sorry you just lost a couple months worth of effort"...well that isn't reasonable.
2. Same idea for the manor fruits. Those seeds were farmed by players, or saved by their castle owners. We understand the manors themselves were reset. I read the Server Merge Guide, I reviewed everything repeatedly and thoroughly with many in my ally, and we had no idea that items would be taken from our personal inventories and clan warehouses.
Again we realize that there is a level of effort involved on your end, but for the effort of reasonableness and customer satisfaction, we would request our lost items be restored. We would understand if an extra downtime was required, or a longer then normal downtime was required next Tuesday to resolve these issues.
3. A last note. The clans who requested name changes....the changes have not been made immediately. What triggers the clan names to change? A server restart? If so, can a fast restart be performed so we can start enjoying our new server with our new names?
I agree with OWW (yes SS this since it may not happen again... )
1 - do server maintenance on lets say Friday.. that will solve the clan name issue so we do not have to wait until next Tuesday.
2 - Because of the failure of the QA Team/ DB Team/Apps Team on the TW badges, manor, etc... there as to be something given to the players, and no we are not talking about vit pots or events, something real this time for the epic failure of NCSoft for this merge, otherwise we demand that there is a post by Cabel that "people have been fired over this... and I am resigning over this failure.."
You had enough time to test all the items and correct as needed what you told Sace to post on the forums. If you needed more time you should have delayed the release of the merge to make sure that these kind of things do not happen. Better to ask the Community for extra time because you found some last min bugs vs doing what you did with the merge.
I take it that Manor fruits; I had saved some up go give to Academy Graduate toons so they could get Wondrous Cubics; and several hundred, possibly over 2000, TW badges are gone.
This is not what I would call "Inventory and private warehouse items for all characters that are successfully transferred will remain intact." Rules for Merger were posted. Didn't the development & programming team think to read them?
This is just the loss on my toons, which is huge, and I suspect, at least in the case of TW, it could be years to replace. I hope that Manor fruits will be available, though until botting of Manor is solved, I expect that to be very hard too. Fortunately I can go fishing. Might be all I can do now.
Many others I know of are badly hurt by this.
Bad start for new server. Lots of disappointments.
give every toon who has ever signed for TW 100+ badges if you cant give us the ones we farmed...
yeah im serious, who cares if it messes up the economy (like merging servers didnt already) everyone who does TW lost work on this and your failure team couldnt even figure out it was coming to let us know in advance and try to formulate our own solutions in game... seriously NC Korea should just take over NA/Euro and only have a team to do translations since its pretty obvious your all here just as eye candy...
ive had 1 good response in the last 5 years and it was recently from moxie, it still did not resolve any problem and im sure it wont but atleast it was a funtional response...
everything else u do is garbage.
One more point I would offer. The Level Of Effort (LOE) to fix the TW badge and Manor seed issue is NOT high. I was the lead Database Consultant and Adminitrator for a top company for 7 years. If you presented a request to fix this issue to me, I would have the lowest level database programmer on my team work on this matter. The LOE I would offer for this request from my team is 2 hours (mostly padded to cover my butt in case of any issues).
There are 9 castles each offering 1 badge. Those badges each have an item id. Lets say the id for Giran badge is 1000, Rune 1001....and lastly Oren 1009 then the query would look something like:
Select PlayerID, ItemID, ItemCount
From tblItems
Where ItemID >= 1000 and ItemID <= 1009
The above query (dummied down for these forums) would provide a list of all players unique ID (better then names, especially with name changes) along with which badges they had in inventory and the quantity. Next a simple INSERT statement would be made on the new servers to replace add them back to our inventories.
The only complication that would be involved is related to the merge itself. PlayerID 1234 on Franz would not necessarily be the same as PlayerID 1234 on Naia, but a reference table should already exist which maps all players from their old server to the new ones.
If anyone on your database team shares this issue is a big deal to correct I would suggest they are taking advantage of you, and I would hope you can ask additional questions. How about....."If I bring in an outside contractor to do this work, once they know and understand the layout of our database would it be reasonable for them to complete this request in a few hours?" The answer would surely be yes.
What upsets me is this is EXACTLY the type of issue that is presented to students in a beginning database programming class. If needed I can create a dummy database with code to show exactly how it works.
One more point I would offer. The Level Of Effort (LOE) to fix the TW badge and Manor seed issue is NOT high. I was the lead Database Consultant and Adminitrator for a top company for 7 years. If you presented a request to fix this issue to me, I would have the lowest level database programmer on my team work on this matter. The LOE I would offer for this request from my team is 2 hours (mostly padded to cover my butt in case of any issues).
There are 9 castles each offering 1 badge. Those badges each have an item id. Lets say the id for Giran badge is 1000, Rune 1001....and lastly Oren 1009 then the query would look something like:
Select PlayerID, ItemID, ItemCount
From tblItems
Where ItemID >= 1000 and ItemID <= 1009
The above query (dummied down for these forums) would provide a list of all players unique ID (better then names, especially with name changes) along with which badges they had in inventory and the quantity. Next a simple INSERT statement would be made on the new servers to replace add them back to our inventories.
The only complication that would be involved is related to the merge itself. PlayerID 1234 on Franz would not necessarily be the same as PlayerID 1234 on Naia, but a reference table should already exist which maps all players from their old server to the new ones.
If anyone on your database team shares this issue is a big deal to correct I would suggest they are taking advantage of you, and I would hope you can ask additional questions. How about....."If I bring in an outside contractor to do this work, once they know and understand the layout of our database would it be reasonable for them to complete this request in a few hours?" The answer would surely be yes.
+1
There has to be some primary key linking each character between the old server tables and the new, else nothing would have worked. This is not a difficult fix from a database standpoint.
One more point I would offer. The Level Of Effort (LOE) to fix the TW badge and Manor seed issue is NOT high. I was the lead Database Consultant and Adminitrator for a top company for 7 years. If you presented a request to fix this issue to me, I would have the lowest level database programmer on my team work on this matter. The LOE I would offer for this request from my team is 2 hours (mostly padded to cover my butt in case of any issues).
There are 9 castles each offering 1 badge. Those badges each have an item id. Lets say the id for Giran badge is 1000, Rune 1001....and lastly Oren 1009 then the query would look something like:
Select PlayerID, ItemID, ItemCount
From tblItems
Where ItemID >= 1000 and ItemID <= 1009
The above query (dummied down for these forums) would provide a list of all players unique ID (better then names, especially with name changes) along with which badges they had in inventory and the quantity. Next a simple INSERT statement would be made on the new servers to replace add them back to our inventories.
The only complication that would be involved is related to the merge itself. PlayerID 1234 on Franz would not necessarily be the same as PlayerID 1234 on Naia, but a reference table should already exist which maps all players from their old server to the new ones.
If anyone on your database team shares this issue is a big deal to correct I would suggest they are taking advantage of you, and I would hope you can ask additional questions. How about....."If I bring in an outside contractor to do this work, once they know and understand the layout of our database would it be reasonable for them to complete this request in a few hours?" The answer would surely be yes.
What upsets me is this is EXACTLY the type of issue that is presented to students in a beginning database programming class. If needed I can create a dummy database with code to show exactly how it works.
You are assuming that the NC DB Team knows what they are doing... also you forgot to request NDA and Non-compete agreements in your suggestion.... "lead Database Consultant and Administrator" fail.... just saying...
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
That response is totally unacceptable.
It takes many months to accumulate a non trivial amount of Territory War badges. Some of the Territory war reward items take hundreds of badges to purchase.
All you had to do was warn me ahead of time and I would have been annoyed, but at least I could have extracted some value from the time I had put into the Territory War system. Instead you just erase all the progress and the only explanation we get is an "Oops, sorry!"
I am extremely disappointed.
I expect you to correct this error. Anything less shows you have absolutely no respect for the time players have put into your game.
If in 2008 manor seeds/crops WERE returned to players by using some kind of script or whatever, I believe they CAN do this again and they CAN ADOPT this script or whatever to TW badges too.
We have links to threads on last merge in 2008. If they refuse to do this now, then they should've deleted all those threads about 2008 merge for us not to have any proof on this issue.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
And why you did not inform us about it before the merges so we wont loose our badges? Do u guys understand that there are some people lost even 400+badges per char and other people who hoped to achive their noble status with it? Its just unbelievable..Staff should at least give players a compensation about it...
p.s. I'm not sure any compensation could make up for this blatant lack of respect for the community you claim are important to you.
edit2: I have looked everywhere I can think of on the forums and the L2 site and can't find anything communicating about TW badges for the merge. So it wasn't a miss-communication it was a complete failure to communicate. Rest assured I do not blame Sace for this at all, its not her fault the rest of the team can't pull their heads out of the black holes they call their butts.
and should be followed up with a post "ok.. we messed up, I am looking to fix this.... "
yes I know I am a skipping record... but in my line of work, people would be sent out the door for this including the Project Manager. Where NCNA could have saved themselves is to say "ok. we f'd up and found a few new bugs with the merge notes and the merge itself, so we are delaying the merge for X days so you all can work out the issues so that we do not have problems...". Instead of " well we might have told Sace the wrong info, you all will have to deal with it... "
Lesson Learned - admit that you messed up and move on...
I had 438 TW badges. Now I'm ****** on the items that are offered once ever 2 weeks. Do you guys really know how how much RL time it takes to save up that. Why Offer something when you just going to take it a way. So how do you PLAN on compensating for that?
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Okay, so you take responsibility for the screw up, but then you add nothing about how you plan to make it right. Your "miscommunication" as you call it has cheated a lot of players out of potential items their now deleted badges could have purchased. Had people known their badges would be jacked, they could have bought some belts to sell or some jewelry or something. So now a potential asset in the game is wasted due to managerial incompetence. Now no one is perfect and I don't expect any of you to be, but you need to formulate a strategy to make amends because you're still selling a product that people pay for. If all this stuff was free, then perhaps you could have the cavalier attitude you're displaying here now. As it stands, it is in extremely poor taste from both a customer service aspect and just plain common sense.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
So let me get this straight.....You messed up, and You won't do anything to try to fix it? Not even spending a few hrs to see if anything can be done. Just a "you are ******" post.
How on gods green earth did you ever get the job as Producer and care so lil about your customers?
I was saving up enough badges to become noble..hmm can't get it that way...oo maybe if I finish my noble quest! nope cant do that either because all my quests are gone... just perfect.....-_-
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
so I lost 200 TW badges I spent many hours in the previous months... this is simple not acceptable. I´ll not renew my suscription to this game is that decision is mantained.
Sace i dont think i was being excessivly negative in the post you jacked, i really dont think any amount of negativity is to much on this matter...
if i was you id start looking for a new job cause the lineage2 team wont be around for much longer if they keep this up.
im making it a point to tell anyone who ask about lineage or NC in general to stay clear from now on.
you havent even begun to see negativity yet... then jus wait till it gets excessive...
Unless this was meant as a final **** you to the customer base to get all of us to quit so NCSoft will finally shut down in NA then you will fix this mistake. No company says we admit we screwed up yet we are going to do NOTHING to fix the problem and simply hurt our customers by OUR mistake. Find some way to fix this or you are going to lose a lot of customers and likely the size of the NCSoft staff will shrink more. You are simply endangering your jobs by ******* off your entire customer base. Fix the problem YOU created. This is one too many ****ups by NCSoft.
I bet the atmosphere at that is going to be interesting!
yea, but remember that the people from NC that are going to be there do not have the power to change things... so be nice, get a few drinks, have fun... etc...
No need to beat up the people that can not do anything to change the game... just saying..
yea, but remember that the people from NC that are going to be there do not have the power to change things... so be nice, get a few drinks, have fun... etc...
No need to beat up the people that can not do anything to change the game... just saying..
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
LOL
Proof that NCSoft can't even do the simple act of speaking to each other without making huge mistakes.
And you bury the announcement in the middle of a growing thread in an attempt to reduce the response from what is essentially a huge middle finger in the faces of the players.
Last night/this morning before maintenance, I was thinking to myself "Maybe I should spend all my territory badges and get some mastery books and/or pvp belts, just in case NCSoft screws us again." Just goes to show that whenever possible, be conservative and expect the worst from NCSoft, because they excel at only one thing: failing to deliver.
There are 3 tiers of customer support when it comes to MMOs:
Good customer support (i.e., Blizzard, who bans for cheating and is actually there to *support* customers)
Bad customer support (i.e., Sony Online Entertainment, Star Wars Galaxies)
NCSoft customer support (doesn't ban for cheating, doesnt support their customers even over seemingly simple exchanges and communications)
I have lost 2 toons nobles... as well as about 400 from 3 diff territories from my main toon. Do you know how much time that took to get??? MORE time than it would take you to fix it .... =) Sooooo get to it!
Unless maybe for the next couple TW you guys up the quantity of badges received to help us get back what was lost....
I didn't lose an exorbitant amount of badges, but I, too, was saving for something :( I can really understand how people that lost several hundrets of badges are outraged. This really needs to be fixed.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I don't post often but I just had to. Sorry to say Cable but not acceptable. The only fault here is on your end not us as the players and very sorry isn't an acceptable reply to this, you guys messed it up you, you're the ones who in the end should fix it even though you won't.
Really? I spent time to make sure every character on all the accounts had the 100 badges required for nobles and i had worked very hard to make sure my GF's toon had enough badges for the jewelery and mastery codexs and everything. You guys mess up and we pay for it? Hell, if anyone messes up their job that much they don't go "oh well we ****** up... so... live with it"
ya i didn't have i ton of badges but i had enough to get a ear ring next TW now i got to farm TW for 6 or 8 more weeks depening on how many badges i get each time?
like others said sorry just doesn't cover this screw up something needs to be done and not some stupid cheesy event you guys always toss at us
yea, but remember that the people from NC that are going to be there do not have the power to change things... so be nice, get a few drinks, have fun... etc...
No need to beat up the people that can not do anything to change the game... just saying..
NO.
They are the face of NCSoft that we have to deal with. They are the ones responsible for the maintenance and general operation of the game in the US/EU.
Thus, they may be the messengers, but they are also our only recourse to address our concerns.
His Producer title appears below his name in his posts for a reason. He is the Producer for Lineage 2 in NA/EU and is ultimately responsible for all things that happen in Lineage 2 in NA/EU.
In this case, when it comes to the loss of items due to the NA/EU's handling of the server merges of the NA/EU servers, he is also especially the one who is ultimately responsible for that loss and the miscommunication causing it.
Korea did not tell his team to give incorrect information to Sace to relay to us. His team did so on their own, and thus in this case, it's especially his responsibility for compensating us for our losses.
tl:dr version: NCSoft ****** up, they're giving us the middle finger. They are due this tongue lashing for three reasons:
1) They are our conduit to NCKorea and also part of the whole NCSoft corp.
2) They operate Lineage 2 in NA/EU.
3) They are directly responsible for this **** up.
The guy that feeds the database server's hamster loads up a new database with the backup that anyone but the child of two siblings would have made just before the merge, runs a simple query to enumerate all player IDs that had an Item ID over a certain number, and dumps it to a file.
Then said hamster feeder uses that file to construct an insert query to update the live database (after making a new backup of said live database) and takes the server down and fixes it.
If NCWest doesn't have someone capable of doing such a simple procedure, I know several 14 year olds tired of mowing lawns for blockbuster money, that would be happy to assist.
The guy that feeds the database server's hamster loads up a new database with the backup that anyone but the child of two siblings would have made just before the merge, runs a simple query to enumerate all player IDs that had an Item ID over a certain number, and dumps it to a file.
Then said hamster feeder uses that file to construct an insert query to update the live database (after making a new backup of said live database) and takes the server down and fixes it.
If NCWest doesn't have someone capable of doing such a simple procedure, I know several 14 year olds tired of mowing lawns for blockbuster money, that would be happy to assist.
+1
This is simply not acceptable. Especially knowing that it is possible to retrieve the lost information and fix it. It is like saying, "sorry guys, we messed up and we will not fix it because we are too lazy/we don't want to invest time in that".
I hope for NC US that the money saving with the merge will be good because I believe that if you continue in that direction you will loose a bunch of players.
the worst part is they can fix it i mean they have the data to do it, its just they are to lazy to do it. its like a mechanic fixing your motor and forgeting a part then telling you "well i forgot to put this put in but well i'm not going to do nothing about it so... yeah your on you own."
the is just another of many NC mistakes they try to blow off like its nothing when really its ALOT to us players who PAY for the game
I had around 400-600 badges that I was thinking about turning in for mastery books/belts last night because I suspected NCSoft's incompetence would come rearing it's ugly (and far too frequently-seen) head in the merge.
I should've trusted my instincts and bet on NCSoft ******* up!
Not the first time things have been screwed up, but why don't they just fix it instead of saying they wont do it. :(
Alot of hours waisted for people who wanted to get items or noblesse.
I'm really starting to wonder if it's worth spending more time or money on this game. More than 5 years with it and they have yet to come up with a fast and good solution to issues.
Botting for one thing is common practice among alot of the toons because the botters know that it takes to long for them to get banned if they even get banned.
TW bagdes unannounced taken away with no warning that they where going to be reset.
Quests at the moment are gone. Wonder if i should do the 7 sign quest just to get the xp for it yet another time.
See Cabel's post (http://boards.lineage2.com/showthread.php?t=211217&page=2) about the TW badges. I figured that they could do it, but it appears that TW badges cannot be replaced. :(
Of course they can. Maybe not today, but during maintenance after the first TW, but they can. It's just someone is not willing to do their job properly.
Ppl, lets take a deep breath:
1. TW and manor items are related to Castles and ocupation. I was wondering why they wont be reset, but I figured they know better.
2. It will be POSSIBLE to restore them once castles have owners. There can be 2 solutions, of which one fast: Take castles by GM clans and restore items OR restore them when castles have normal owners. I would like more the first version.
Saying we are sorry we wont fix is just BS, whoever worked with DBs knows it will be fairly easy once the castles will have owners.
Granted, would have been a bit more difficult to keep mail and such, due to all those name changes, but that could have been done as well with a few scripts IF char name is the field stored in mail instead of char ID (more complicated if name is stored than char ID), which I doubt, would be sloppy programming, however, it is fairly easy to take items from mail BUT a lot harder to spend badges, not to mention I have 4-5 chars on every account taking part in TW and it is IMPOSSIBLE to spend them all since there are no items costing 1 badge, besides we were speciffically told they wont be lost. Manor items also cant be sold because of bots which are faster than any human and win 99% of the time. So these issues HAVE to be fixed and CAN be fixed, without much effort involved.
M
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
"Hi everyone,
I want to let you know that your quests will not be restored. We incorrectly communicated to Sace that all quests would be kept, but in fact, only the the quest items were kept, and quests were removed. We are very sorry for this miscommunication.
We also sorry we miscommunicated about the community server. There is no such feature in our version of the game.
We also miscommunicated that we we tried to keep the game free of cheaters, while in fact, we didn't care. And no, we don't feel sorry for that."
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Absolutely priceless, I am pretty sure EVERY single one of your customers would have used their badges had this vital information been properly disseminated to the community. The best you guys have is “we are sorryâ€.
Unacceptable, as the producer of this product we expect more from you and your team. Just a few hours ago I was sure this was a good merger and some small errors would be rectified, but the more time that past the more it appears this is another piss poor implementation from NCNA. No wonder the forums were full of negative predictions and fears there would be loss of our earned items.
This represents a pathetic management of your operation and you all should be embarressed.
Badges and quests wiped, and badges will not be replaced.
Nearest TW scheduled at the end of month
You've just drop all not end-game players (and all new players) into the world of evil 85.100 full-epic toons from scary old Teon w/o any chances to survive. Was it Servers merge process or Ultimate Survival Programme?
If nothing will be done soon (c) there will be *high* possibility to loose all online (especially all not end-game players and newbies) and fall back to same numbers before merges. IF there will be no any new servers created for newcomers, consider L2 project successfully buried.
i want to let you know that territory war badges will not be replaced. We incorrectly communicated to sace that all territory war related items would be kept, but in fact, only the items purchased with territory war badges were kept, and badges were removed. We are very sorry for this miscommunication.
... Unacceptable
badges are months and months of work, YOU WILL fix it
Take responsabilities for your miscommunication. TW badges are a kind of item that we have to stack to get better rewards. So basically by not saying it would be removed, you caused a prejudice to players.
It is not our fault, we don't have to pay for your mistakes. Now don't crawl back under a shell, move yourselves and fix or refund the items.
After server merge all TW badges and quests, aswell all seeds are disaperred from my characters, i understood that TW and castles are reset too start point, but this reset didnt announce "all items according too this too" The Items are a gained proces, and there for allready obtained / payed for. this is not a open value its a closed matter.
I want too know when all the items are restored?
ps this is not a matter of miscommunication, this is theft.
lol at the tags on this thread: epic fail, lol, merge, omagad
no but really do you honestly think that any of us will just accept that our other quest rewards (sans quests) can happily transfer over yet the TW badges somehow magically do not? are you kidding me? and that there is no way to return them? lol ? if you have saved all the data for everything else that was transferred, then you should sure as heck have the TW badge data saved somewhere, if you backed up everything as it was on the former servers, before moving it to the new server, ya ? so no, no one believes it is completely lost nor that you cannot return them.
and do any of you ppl working at NC actually play L2 ? Do you understand how much work goes into getting badges? it only occurs every two weeks, which means it takes a month, usually many months, to get anything of value, including noblesse status which is very important for newer players on their first toon. TW badges are a LOT of work and a very lengthy process. so yes, I can understand why ppl are very angry about this and some will quit over it.
if you just want to **** all over your players, just freaking go ahead and shut down L2 already. total lack of respect for the players. just put us out of our misery with your piss poor customer service.
So yea loss of TW badges and simple statement of "no badges, so sorry" is simply NOT ACCEPTABLE. IN ANY WAY SHAPE OR FORM. F I X I T
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Its your fault. If you would inform us, we all would do actions to prevent losing items..some of us had like 600+...your "profesional" attitude just makes me wonder... you can easily check all backups and restore it if you wouldnt be lazy imo..
EDIT: And i...(the stupid one) did renewed my 2 accounts... realy sad how i wasted my money to get fun where fun is gone.. :D
This is the right moment to give us a great event for adena/mats/stufff cause i see angry players!!!!!!!!!!!!!
Honestly with the events they comes up with i don't think it would be worth it, look at the last 3 events... only 1 was any good at all and that was the vita pop one and even that one wasn't all THAT great since it played off to people with aoe attacks, range attacks, or sheer run speed.
so for me an event would not cover up this mistake at all, they messed up alot of stuff with this merge, becuz they rushed it, given proper time and testing they could avoided 90% of these problems
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
This is completly stupid!!!
I had 160 Heine badges that I was going to buy the Heine earring with...now I have to get them all over again....
Customer service....non existance in this games...call Cryptic Studios and tell them to teach you about customer service.
Another reason not to put money or more time into this company...
The TW badges COULDNT be spent in totality even if we had warning, same with manor item because for badges there are no items costing just one and for manor the bots lock down the system most of the time.
Therefore they HAVE to be replaced, not only because we didnt have warning, in fact were told they stay in case of badges, but also because was impossible to use them all even if we had warning.
M
Hey, after something like this who's to say they won't just say, sucks to be you more often when they screw up? Might be time for everyone to think about where to spend their free time and money.
Loss of TW Badges, can't do any quests until only god knows when they'll fix, and the loss of Manor seeds which is hard enough to get much less cost some people millions of adena when they can finally stock up. Give them a few days to make a proper response, if they don't then it's about time people start thinking of moving to a game where you can get support outside of Sace and Moxxie who end up dealing with angry customers. They do great but if they're really the only two who will communicate it just doesn't work out.
I can't really understand for what reason you ALL keep 200-300-400-500 badges if not for the nobless.I lost only 5-10 badges just because I use them EVERY SINGLE time after TW.Of course this does not excuse NC team but I just wanted to add it.
Its terribly sad ... I do not know what to say to clan members, whom I always said 'do not buy items, save badge for Noblesse and jewelry' ... Half of my clan is new players with low level and no money .. I feel embarrassed, especially when I know the adena from items would also be very useful for them :(
Some people asked me about exactly this etem during merge and i said they surly stay because i read about it here..
I have nobles and TW jew so I lost only adena, but i think for them the lost will be bigger.. I easier to give up when u have toon lvl 70+ and things u working for are gone.. Hope they stay in game..
It is really really no way to get them back? why cant i say "they're working on it, we have to wait, maybe everythink will be back"
No one belive that you can't restore TW badges. Also no one belive that you was not aware about badges issue before merge. You just try to avoid QQ before merge (from ppl who save badges for nobless/jewely).
And also funny about manor. Btw, I dont check today - if oly tokens also deleted? Coz it saw information that oly will be reseted. Or you save oly tokens but dont make same for TW/manor ?
P.S. 383 Innadril badges + 149 Aden badges + 40-120 badges from each other castle. I thought I have best collection of badges, lolz
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I am sorry Cabel, but it seems to me that you are a little bit forgetting the fact that we are PAYING CUSTOMERS.
Do you really want to handle with us in this way? Aion was only big whoop and L2 community is still decreasing. You really dont mind loosing customers?
What you did is not standard action of credible company. To be honest I really dont care that I lost badges. Yes, it took a lot time but who cares. This is MMO waist of time is expected. But what really ****** me off is the way you act with customers.
PS is trust_ful word rude in english? It made *** symbols instead of this word. Maybe a sign of NCSoft NA status?
I am sorry Cabel, but it seems to me that you are a little bit forgetting the fact that we are PAYING CUSTOMERS.
Do you really want to handle with us in this way? Aion was only big whoop and L2 community is still decreasing. You really dont mind loosing customers?
What you did is not standard action of tru****l company. To be honest I really dont care that I lost badges. Yes, it took a lot time but who cares. This is MMO waist of time is expected. But what really ****** me off is the way you act with customers.
+1 much like most of the comments in this manner.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
what the hell we will do now????? I lost already 106+77 badge from 2 chars.. I wanted noblesse with alt char and got ready with badges... they are at least work of 10 weeks... if u told before at least I have purchased items and made profit...
hell yea.. epic fail... U DONT DESERVE ANY RESPECT AS A COMPANY!!!!!
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Sorry for this miscommunication ??
Good greif .........I know people who banked on those to be there and now are totally are steaming mad.
Cabel.....
It's your mistake and its not good enough to say sorry we messed up. oops ! and then leave it. You really need to fix this 'cos its just not acceptable customer service . Getting this merge done correctly was important for you as a business tbh. Messing it up with stupid things like this is gonna lose you customers, that wont come back and you aint geting enough new customers in to be so shiity towards your existing ones.
Sorry is not accepted!!! In my clan there are 3 chars that had 100 badges waiting to go 76 and become nobl! My main char needed 10 more to be able to buy an s80 earring!!! And he had just started the last quest for the cloak!!!!
Do you have any idea how much time and efford it has taken us to obtain those badges? And you tell us sorry start again???
What about "we will replace those badges to the characters"?
HURRAY i was censored from speaking my view of NC Softs actions.
if its an item or a quest item in your inventory it should have stayed since you earned it
Last edited by Sace (http://boards.lineage2.com/posthistory.php?p=3021444); Yesterday at 11:07 PM. Reason: non-constructive comments removed
apparently me saying that NC Soft Doesn't Care is non-constructive comments
as well as stating how the company seems to operate
This is not non-constructive this is how NC Soft is show they operate by saying they wont replace Badges
NC Soft Knows that if any only a few people will quit over this, indicating that the loss is acceptable
NC Soft is Showing that they don't care about the Lineage 2 population because they think they don't have to, and there right unless everyone quits.
NC Soft See Lineage 2 as a declining investment/Return and so has stopped putting forth the effort to Help the Game
AND AS I STATED BEFORE THE LACK OF TAKING ACTION TO FIX IS SHOW US THAT THIS IS HOW NC SOFT Works.
Also Take note that NC Soft Doesnt have to replace any of it Since they own everything it doesnt matter how much time you spent getting it, its there Intellectual Property not yours
NC: "you will be merged"
Community "we dont want to"
NC: "dont worry, it wont affect your efforts done"
Community "WTF QQ"
NC: "oops"
Moxie: "all your clanhalls belong to me now hrhr"
um Wutan ever realise that some items cost 200-700 badges to get?
and b4 u say the 700 badge items are not worth it... is it worth it to pay 500+ mil for a jesters hat?
c'mon lets stop joking each other,all items that cost 700-800 badges are weapons which are completely useless. I really find no meaning for keeping more than ~ 100 badges.
And no,its not worth paying 500m for a jesters hat but this is out of the point I think.
Btw my nickname is WotaN and not Wutan :p
Hey even if I could understand reason why badges gone (castle related item and all castles gone) I can't understand your service level and careless to client.
Guys - you just screw up.
You forgot (skip for purpose?) to inform people that badges will gone.
Now if you want show that there is ANY service level do some action.
Try recovery from backup information about badges (I hope you have backup!)
If it going take more than 1 month try other ideas.
- Increase next TW, badges rate by 3 (or 4)
- Give to all people who register at next TW, let say 60 badges extra
Just don't close discussion with:
Opsss we did it, but it is your problem ...
Ok, everything is said already. Like many, I was about to noble with my 100+ badges on one toon alone, and I would have bought stuff if the info about deletion would have been given to us.
This is a serious mistake!!!!
Sorry, but to say it clearly: You have to compensate, period.
Ok, everything is said already. Like many, I was about to noble with my 100+ badges on one toon alone, and I would have bought stuff if the info about deletion would have been given to us.
This is a serious mistake!!!!
Sorry, but to say it clearly: You have to compensate, period.
yea they will compensate with 2 revita pops to all chars... that is what they did in all fails..
yea they will compensate with 2 revita pops to all chars... that is what they did in all fails..
I see another removal of your comments coming in due time. Maybe not this one but being outspoken does it ;p
this is unacceptable...wtf!??!...i could spend the badges i had on books to enchant skills or whatever...if i knew they will just go to hell..
it is completly out of line...ncsoft should restore the badges asap...!!!!!!! instead of now getting TW jewels or enchant books...i have to start collecting badges all over again!>!!
My point wotan is that it is there to be bought. And btw the 700 badge s grade wep is very usefull if some one wants it. The same usefulness as a jesters hat... to look pretty. If soem one wants to do this should we say no you cant? just like should i say to you "you are required to keep 500 badges b4 u can buy ne thing from tw shop" ?
hellllllll no. This is my point. They effectively gave us a slap in the face saying "yes if u save up ur badges u can get this item" then said whirlypitch u tax payers u get no icecream cuz we taking them away b4 u can use em lololol
do you think thats fair? u asked for the understanding and im explaining it to u :)
c'mon lets stop joking each other,all items that cost 700-800 badges are weapons which are completely useless. I really find no meaning for keeping more than ~ 100 badges.
And no,its not worth paying 500m for a jesters hat but this is out of the point I think. Btw my nickname is WotaN and not Wutan :p
Much like how your argument about how items costing above X amount of badges are useless.
It really doesn't matter what items can be purchased with the badges, though getting noble and several of the items are quite valuable.
The point is that, regardless of what you think are worthwhile purchases using badges, they shouldn't have been deleted in the first place, or at least, they should be reimbursed.
Ignoring that, some people like to store up a lot of resources for whatever reasons. In my case, I was storing badges so I could get a lot of mastery books/belts, as their use/production has a Korean random success rate.
It's not up to you to determine what people should or shouldn't value as worthwhile investments with their badges, and thus, how many they should have stored up.
You could make the case that I should have bought as I collected badges, but the simple reasoning against that is that I don't like to do that - I like to collect then splurge, and it's not your place to tell me otherwise.
Back to the topic - the argument being made is that NCSoft ****** up and they're making us pay for their incompetence again.
Typical NCsoft not only problem game stuff, but also on website stuff.... want too cancel my billing till the solution satisfied me.
but maintenence on accountsite...
i know my billing is oct 7 and oct 9 will the server be up so i can cancel?
/mybirthday ure character is created Jan 17th 2006
the game is what i like, too bad the compagny behind it fails so much question myself how in ....name i stayed so long. proberly because if the server is running no interference of the team.... so they cant screw up then.
wow..I was reading lots of the comments here,had no idea ncsoft was like this. Now I feel discouraged of playing the complete version of the game,I'm in trial account.Unless you guys tell me otherwise...
wow..I was reading lots of the comments here,had no idea ncsoft was like this. Now I feel discouraged of playing the complete version of the game,I'm in trial account.Unless you guys tell me otherwise...
At the going rate, if you like the game in the trial keep goin, if you don't then move on. It's a game the relies on parties..well more so at the higher levels after the newbie buffs. Goodluck and hope you find a home in a game that suites you.
Much like how your argument about how items costing above X amount of badges are useless.
It really doesn't matter what items can be purchased with the badges, though getting noble and several of the items are quite valuable.
The point is that, regardless of what you think are worthwhile purchases using badges, they shouldn't have been deleted in the first place, or at least, they should be reimbursed.
Ignoring that, some people like to store up a lot of resources for whatever reasons. In my case, I was storing badges so I could get a lot of mastery books/belts, as their use/production has a Korean random success rate.
It's not up to you to determine what people should or shouldn't value as worthwhile investments with their badges, and thus, how many they should have stored up.
You could make the case that I should have bought as I collected badges, but the simple reasoning against that is that I don't like to do that - I like to collect then splurge, and it's not your place to tell me otherwise.
Back to the topic - the argument being made is that NCSoft ****** up and they're making us pay for their incompetence again.
As I told before my friend this does not excuse NCsoft's mistake which is unacceptable.My point is that there is no really need to store hundreds of badges.
wow..I was reading lots of the comments here,had no idea ncsoft was like this. Now I feel discouraged of playing the complete version of the game,I'm in trial account.Unless you guys tell me otherwise...
The game is worth playing, it is one of the most difficult games there are, if you like a challenge, fight all odds, cheaters and GMs, you are not detered by griefing and you can go ahead no matter what bad luck, cheaters and GMs/developpers throw at you, then you should play it. A tough and smart person can go ahead undetered, as long as there is 1% chance to succeed, that is enough.
If you want quick PvP, ownage and all this is not the game for it, even if you cheat, it is still much slower than CounterStrike and as populations dwingle chances to do PvP whenever you want will drop exponentially.
If you are on Naia, contact me and I will show you some things that might be interesting.
M
The game is worth playing, it is one of the most difficult games there are, if you like a challenge, fight all odds, cheaters and GMs, you are not detered by griefing and you can go ahead no matter what bad luck, cheaters and GMs/developpers throw at you, then you should play it. A tough and smart person can go ahead undetered, as long as there is 1% chance to succeed, that is enough.
If you want quick PvP, ownage and all this is not the game for it, even if you cheat, it is still much slower than CounterStrike and as populations dwingle chances to do PvP whenever you want will drop exponentially.
If you are on Naia, contact me and I will show you some things that might be interesting.
M
Yes I like the game,and I know that it's hard and slow paced thats why I like it.After playing in non official servers,c4,c5,interlude,then a long pause and last one was epilogue,I must say I got tired of that **** and I would like to try the real game and find a good clan.Because here there is real team work which is the thing I'm after.
Ppl, calm down, I predict they will fix it, it is 100% fixable, just need to get an SQL guy to write half a page of code including comments and take castles OR fix it after first sieges.
Either way, this is such a mssive blunder, even NCsoft will have to do something about it.
M
Ppl, calm down, I predict they will fix it, it is 100% fixable, just need to get an SQL guy to write half a page of code including comments and take castles OR fix it after first sieges.
Either way, this is such a mssive blunder, even NCsoft will have to do something about it.
M
you say they will Cabel says otherwise Hi everyone,
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
I know, I have read, but this will escalate to some boss that will put them to work to write that **** script and give us back the badges or compensate somehow if they really are that incompetent which i doubt. A lot of things would have been prevented if the GMs would have taken the castles doring merge, it would have still been some work to do, but not so much. They took the CHs, didnt they ?
M
Not one more post made by nsoft team from the bad news we had
looks like thay new TW badges would not merge with us but yet forgot to tell us this.
Tw badges you have to spend hours mabe even 2 months to obtain 100
with notice we could of spent these on items but we was not given any such notice. Is there any way Nsoft can give us compensation for this mabe but will have to see what thay do about it if any .
Great all TW badges I get spending hours in game is lost. My Cloak quest (did 2 times) is gone so I need to do it next 2 months...
Fortunately I didn't lost my second try on epic quest. I reseted it when News Informer was, took it from dwarf in oren and planned to do it later. After Merge I was afraid that I lost this quest (my second try) but fortunately I could take it again. But would be nice to get all quests back...
The TW badges were stocked somewhere in the data, they don't disappear each time you log off. So they CAN retrieve them. Even if it's longer because it's coded in another way.
IMO if they don't speak, that's because they're trying something but aren't sure it'll work, or they're discussing what they could give in compensation.
Anyway, this is a failure on their part, and they shall take responsability for it. It's not our fault.
I would like to add my own dissappointment to this thread also.
If the TW badges dissappearing had been properly communicated I would have made arrangements to use them (what I could).
I know one person who had 99 badges and was about to get noble, now he will have to wait 4 to 6 weeks to become noble.
I think if NC soft are going to refuse to give back the missing TW badges then they must at least compensate players for the touble, 1 missing TW badge = 1 revita pop might be a reasonable idea.
can you see the angry face on the people? well It's getting even worse
If you can't do your work properly at HQ you should at least say - Hey we are not quite good at this, let's make them have some fun with an event or something.
yea they will compensate with 2 revita pops to all chars... that is what they did in all fails..
I don't know about you guys, but I don't want any more ****ed untradable vitality potions. My badges could have bought items that I could have used for the long term or made me some cash I could have used for other things. I want repayment with something that can be used in exactly the same way. I'll take element stones for my badges at least they're useful and tradeable.
Usually i never cared much about patches etc and took it as it came, as long as it was announced in advance and i could react on it.
But this is now the biggest joke ive ever heared from a Support team.
YOU admit you messed up the announcement... but you dont intend to fix it... "Sorry, we ****** up, live with it".
If you really wanna make as many as possible quit the game why dont you just shut down the servers or say "ok this is the end of support, have fun with the game as long as you want"
Am i the only one thinking that my next MMO wont be published by NC?
The TW badges were stocked somewhere in the data, they don't disappear each time you log off. So they CAN retrieve them. Even if it's longer because it's coded in another way.
IMO if they don't speak, that's because they're trying something but aren't sure it'll work, or they're discussing what they could give in compensation.
Anyway, this is a failure on their part, and they shall take responsability for it. It's not our fault.
Or, they're just sitting there and reading only to enforce the "no talking really badly about NCSoft, even if you're being reasonably accurate" rules, basically riding the wave out, hoping that we'll all burn ourselves out demanding our badges back so that we'll eventually give up and they won't have to do anything about it.
Why else do you think they have an official bot thread? They know they're not going to do much, if anything meaningful at all, about the problem, but they know that people won't stop talking about it. So, they cordon off an area so as to not scare off potential new customers and directing us to go to that place and that place only which they know they can ignore for the most part for us to vent while they do nothing to address the issues.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
You are sorry about this miscommunication?!?!?! I lost millions of adena because of this. If you woudl have "COMMUNICATED" properly I would have spent all my TW badges instead of keeping them to see what the market on the new server was going to do.
Sorry just does not cut it this time. How can you tell your community manager one thing when the total opposite is going to happen and then come back with a "SORRY". Thanks for nothing!!!! THIS is total BS!!!!
Now, I talk as someone who has done or is doing the following jobs
* Level 1,2,3 Technical Support
* Level 1,2,3 Customer Service
* Systems Administration
* Database Administration
I KNOW very well what is the realms of possible and not.
The only reason one could come up for being truthful is that NCSoft have destroyed all the previous databases and database backups. NO REAL DBA or SYSTEM ADMINISTRATOR would contemplate doing something like that. If your team says it cannot be done, they should be fired summarily for incompetence.
The real reason NCSoft is not doing this is because NCSoft does not want to put in the man hours (see money) to repair their mistake.
Where I work, we recently completed a multi-server datacenter migration, with no appreciable downtime for the customer (it was done between midnight to 4:30am), as well as consolidated several systems. When came Monday morning, the customers said they saw NO difference and that everything worked well. We DID our jobs and it only took 4 people two months of planning and preparation.
NCSoft - a piece of advice - FOOT THE BILL AND FIX IT.
Let's just start spamming customer support with petitions and keep doing this until everything gets reinstated.
If they don't want to tell their programmers to run a simple script to check the backup database and transfer the info on everyone's TW badges, then let the GM's do it manually.
As a legitimate player, it's hard enough to survive in this game. The TWs were one area that I could make some money to get gear I needed to somewhat compete and survive in this game.
We went by your guide for what we needed to do before the merger. All of us would have used our badges had you told us you were taking them. You cost me millions as well. And quite frankly I'm about done with this game and anything to do with your company. For once fix something for the average player that is trying to make it in this game without botting or buying adena. Give us back what we worked for.
Way too much money.... in terms of adena I think I lost about 400 mill......
If for whatever reason they cannot give the badges back the only acceptable thing is to come up with some kind of price for the badges based on the market price of masteries (divided by the amount of badges) and find out a Adena price per badge and reimburse the users the adena....
This does not help those who were shooting for noble or special Jewlery but at least gives them SOME recovery....
If they would have told us they were gonna disappear this would be a different story but as someone showed above they specifically said those would get transferred....
Players put their weeknight nights playing TW, gathering many badges for noble and other usefull items which cost up to 70 items (S belt).
Considering most players get between 30 and 60 badges a night, this is a months work.
First you wait weeks to give out merge info, you tell us things are kept.
Now you stone cold say that you gave incorrect information to your community manager.
A self respectable company would think twice before saying something like that, the merge gave you a positive look from the community.
But this is just sad.
rofl. About 1 year ago, I left this game because of poor customer service with a petition that some error occurred in TW; where the staff basically told me to go away and stop replying (as he closed my peptition lol). Now I'm back for less than a month time and this comes up again with Cabal's response basically the same as what I got before, telling us to go away and keep paying for their salary. lol Why am I not surprised?
NCNA: most of us own more than 1 account, so if 1 player leaves the game it doesn't mean just 1 subscription goes bai bai. You better do something about it, not just giving us some revita pop or event; but replacing them to whom pays you your salary.
Okay I hord things so I lost over 200 Gludio (I meant to get an earring, just hadn't gotten around to it). 82 Aden (needed one more tw there to get what I wanted but was waiting on my clan to not own tw's), 90 Rune, 120+Shuttgart (yup, meant to cash these in too), and like 35ish Giran badges. Anyhow, this represents about all the badges less turn in twice since TW started. That's a huge, huge loss for me. 2 TW jewels and mastery books at a minimum.
How long have TW's been going? Long enough that "oops too bad" doesn't cut it. Perhaps if TW's had happened once before the merge the loss would be minimal and acceptable. This much is not.
When I first noticed this last night I trully never, ever dreamed that NCSoft wouldn't correct this as it is such a huge oversight and has such a big impact on so many people. I'm pretty astonished that I'm wrong.
Many ppl didnt use their badges since you said that they wouldn't be reseted, I think you should fix this problem because it's an error, not a misunderstood.
I would like to add my own dissappointment to this thread also.
If the TW badges dissappearing had been properly communicated I would have made arrangements to use them (what I could).
I know one person who had 99 badges and was about to get noble, now he will have to wait 4 to 6 weeks to become noble.
I think if NC soft are going to refuse to give back the missing TW badges then they must at least compensate players for the touble, 1 missing TW badge = 1 revita pop might be a reasonable idea.
Dark
I had 96 or 97 badges on an alt for noble, last tw was just short, so I am not pleased at all with this, not to mention that in total i had many hundreds (hard to keep track with 4 rounds of quests per account).
What is worse is that I KNOW 100% this can be fixed, they just refuse to do it.
M
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Are u **** serious? I DEMAND my badges back, there was no announcement bout them being lost. Had 100 badges ready on my 2 atm 70ish buffers ready for them hit 75 and noble. Also had badges on main toon for TW talismans. So go do your job and fix your mistake. If people would know that they would just pick stuff fro all the badges they had prior to merge.
Now do your job and fix this since we are the paying customers. And your internal comunication problems are NOT OUR PROBLEM AT ALL. :mad:
Seriously, it's just a simple database manipulation. It's not difficult, or even really time consuming.
Some dude that's never played the game is sitting at a desk, stuffed into a cheap suit that fits him badly and decides to no-go the work hours required to fix something that he doesn't understand is costing his company money by remaining broken.
This is probably the same ill-fitting suit wearing stuffed up bureaucrat that says sharing a buffer account is bannable, it stems from having no concept of the product they're selling.
I know, I have read, but this will escalate to some boss
That will be someone in Korea.
Frankly, there is no reason why these quest items could not be transferred during the merge. The territory war status is irrelevant: the badges don't disappear when the territory has no lord. NCsoft just forgot to update merge scripts since the last merges (that happened a year before the territory wars).
I personally lost i beleive close to that of 750-1000 Badges i was saving up between 2 characters..
the purpose of saving them was to hopefully get one of the weapons i had been staring at every TW in hopes of getting them. Top it off i was also saving them to make sure i could get the jewels i intended to get. And i was hoping to get my hands on a belt if possible and considering my luck.. i need about 10 of them to at least hopefully get one..
I've lost OVER a years worth of TW badges...
I thought everything was honky dorry considering the relatively smooth move.. but this is one that really shouldn't have been a problem. I mean it did say Quest items would remain in place ... and such giving zero indication....
rofl. About 1 year ago, I left this game because of poor customer service with a petition that some error occurred in TW; where the staff basically told me to go away and stop replying (as he closed my peptition lol). Now I'm back for less than a month time and this comes up again with Cabal's response basically the same as what I got before, telling us to go away and keep paying for their salary. lol Why am I not surprised?
NCNA: most of us own more than 1 account, so if 1 player leaves the game it doesn't mean just 1 subscription goes bai bai. You better do something about it, not just giving us some revita pop or event; but replacing them to whom pays you your salary.
Cabel should not be allowed to post to the community. his customer service skills suck, and thats putting it lightly. maybe ncsoft should put him through a couple communication courses at their local university, because his blunt, dry attitude in stating stuff to the community is not well received.
not to mention he also enjoys insulting players...
:mad: Wow sucks we lost badges, but you people think QQ'ing and bad mouthing the company is going to make that much of a difference? You guys need to be offering compensation solutions not telling them they are doing their jobs wrong (that to any programmer/database manager only makes them less likely to want to help you.) I lost 80 badges on a toon trying to get noble and roughly 70-80 spread out between toons which sucks. You don't give the GM's much to repond to by blaming them. (but hey its the internet you can hide) They are the messengers don't shoot them.
Flame all you want...
To the GM's:
You guys hold the power to make events and other desicions, theres got to be something you can do during the next territory war to assist with this madness if the items cant be replaced.
:mad: Wow sucks we lost badges, but you people think QQ'ing and bad mouthing the company is going to make that much of a difference? You guys need to be offering compensation solutions not telling them they are doing their jobs wrong (that to any programmer/database manager only makes them less likely to want to help you.) I lost 80 badges on a toon trying to get noble and roughly 70-80 spread out between toons which sucks. You don't give the GM's much to repond to by blaming them. (but hey its the internet you can hide) They are the messengers don't shoot them.
Flame all you want...
To the GM's:
You guys hold the power to make events and other desicions, theres got to be something you can do during the next territory war to assist with this madness if the items cant be replaced.
The problem with any one blanket solution, such as upping the TW badges for one week, or giving everyone 100 is that it is a very unfair solution. People like me lost no badges, while some people lost 1000's, how is it fair to give us both the same compensation?
Any event that is constructed to appease players would also most likely take more work than actually fixing the original problem, which is the point myself and other DBA's and sysadmins were pointing out.
and then you wonder why so many ppl leave the game.. that's the reason you're forced to do these merges in the first place.. lack of promotion, lack of support, lack of an appropriate enforcement of your own EULA... this is really the icing on the cake...
I'm no expert on Databases, but I do have a PhD in Computing, and i'm pretty sure there has to be a way to replace all the lost badges (unless of course you'd have deleted the old DB right after the merge was completed... but that would be a whole new level of stupidity)...
you do an excelent job at one thing... whenever we think you couldnt do a worst job, you go and outdo yourselves...
:mad: Wow sucks we lost badges, but you people think QQ'ing and bad mouthing the company is going to make that much of a difference? You guys need to be offering compensation solutions not telling them they are doing their jobs wrong (that to any programmer/database manager only makes them less likely to want to help you.) I lost 80 badges on a toon trying to get noble and roughly 70-80 spread out between toons which sucks. You don't give the GM's much to repond to by blaming them. (but hey its the internet you can hide) They are the messengers don't shoot them.
Flame all you want...
To the GM's:
You guys hold the power to make events and other desicions, theres got to be something you can do during the next territory war to assist with this madness if the items cant be replaced.
Ummm, I don't see anyone flaming the GM's. And I have a feeling no one is out flaming them. I haven't seen 1 flame against Sace as well, and she is the Community Manager. Cabel, The Producer of the game, IE the person who basically said, "We screwed up, oh well" is the one the flames are going towards. He is probably the only one with the power to fix this, and it looks like he would rather not be bothered.
As u see company is acting as predicted...
they dont answer ppl and keep silence till ppl fed up and stop writing about their crappy work......
They will just let the thread turn into a flame war and then come in and say: "Ahh!! Malicious Posting!, Non-Constructive Criticism!, Circumvention of Forum Filters!, Personal attacks?!... Padlock!!~" And them ban any forum accounts who dare re-open threads about the same topic.
You guys hold the power to make events and other desicions, theres got to be something you can do during the next territory war to assist with this madness if the items cant be replaced.
The only thing that is going to make a difference is if they UP the number of badges we receive during the next TW by a factor of no less than 5. Is this going to benefit those who spent all their badges, yes, but it will allow most, not all but most to catch up on what they had.
I lost noble on 2 alts because of this. They had the badges, just needed to finish off the level. If I would have know that this was going to happen, I would have pushed working them harder, but was told that the badges were safe, so I did not worry about it.
Hi everyone , this is the 1st time i am writting in this forum and propably tha last one too !
I was waiting with such excitement for this merge and ended up with a major disbelief that this company named NCSoft is worhty enough
for my money ! :(
I am living in greece and i was playing in an american server (8hour differance from USA).
Every 15 days when Territory war occurred i was stood up ay 04:00-06:00 in order to do the kills and obtain the badgets inorder to make my chars nobless or even exchange them for stuff to make some adena for gear.
Yesterday when i logged up i found out that my 600+ badgets i had among the inventories of my chars where all gone !!! :mad:
1st.
No announcement from NCSoft that this will happend ever made as they did for friendlist and other stuff !!!!
Territory Bagdets are Quest items and you can find them in yous quest tab at your inventory and they deleted them !!!!! :eek:
2nd.
They said they are going to reset Territory war & Olympiads
Then why i can 't find my Territory Badgets while i see the olympiad tokens in my inventory if this was going to happen purpusely !!
Seems we are dealing with a huge mistake from someone !!!
A mistake that someone inside NCSoft is trying to hide intentionally !!
3rd.
When a merge or even an update is occured , i always wait to see some bugs like i did when i saw no quests list (fixed today by NCSoft), but this is Scum !!!
If they were planning to delete the badgets they should inform the gamers for it or they should have delete olympiad tokens too if they think that they did so, what we are dealing here is a total luck of respect for gamers !!
This kind of behavior starts making me thing that all this bot hunting is just words , the only one that will keep on playing will be either a bot or adena buyers ! (Good Work NCSoft !!) :D
Give them time, they are working on it. Same with the quests.
No, they are not:
Hi everyone,
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
It would be nice to see some official statistics about this but it won't happen. I haven't talked to many people but most of them have already deactivated their account payment due to this issue.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Maybe....just maybe you miscommunicated to the players this time, and ment to say "TW badges will be replaced".
The only thing that is going to make a difference is if they UP the number of badges we receive during the next TW by a factor of no less than 5. Is this going to benefit those who spent all their badges, yes, but it will allow most, not all but most to catch up on what they had.
I lost noble on 2 alts because of this. They had the badges, just needed to finish off the level. If I would have know that this was going to happen, I would have pushed working them harder, but was told that the badges were safe, so I did not worry about it.
I wouldn't mind if they say that it'll take them 1 month to replace everyone's badges. I do not have the time to get the badges like I did ~2 years ago. In fact, I can't play any TW now. So unless, they x10 the amount of badges we get (e.g. getting 70 badges just for sitting in town instead of 7 badges normally); the compensation is unfair to all players that lost their badges, as I am sure there are other players have RL stuff going on.
No news about the badge refund so I guess they wont do anything about it and all we can do is accept it or deactivate....
It's like NC Soft dropped the soap in the prison shower and making us pick it up.
whats new?
and as always, this isnt Sace's fault, she relayed the information she was given to us correctly. it's the higher ups, aka Cabel and whoever his side-kicks are, who messed up.
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
Manor was reset and all manor items were deleted. This was expected and stated in the Server Merge Guide.
Why are you saying things that aren't true? Nowhere in the guide is it stated that manor items will be deleted. Resetting the manors isnt the same thing as forcefully going into everyones warehouses and inventories and deleting their crops.
First of all, we would like to assure you that any character that is successfully transferred to their new server (it passes all of the below character-consolidation tests) will find that all of their inventory and private warehouse items are intact
Just admit it. You gave out false information.
I had tens of thousands of crops saved that I havent been able to turn in yet because of manor bots. What you are doing now is really upsetting. The manor was my livelyhood. I'm quitting if I can't get back my crops. (And no, you can't have my stuff!).
Mr. Cabel here is a way you can compensate the players for your lack of understanding of the game mechanics, yes I consider you don't understand the game mechanics at all even though you are the producer of the game.
The simple solution for this huge mess up is the next
On next TW whoever is sing to any territory will automatically get enough badges to get:
all 3 parts of the territory S80 jewelry
2 mastery codex
1 A/S belt box
3 A/S belt accesory
+100 badges for Noble status
Do that and you will gain a little respect from the players because right now from 0 to 100 on my level of respect you have score a -30 (negative 30 if you think I place the dash on the wrong place)
I like how cabel tries to run away and pretend everything is okay. I am sorry, there are way too many intelligent people with too much database experience to simply let this go lightly. Make your dbas earn their paycheck and perform some freaking simple select and update queries.
You made one mistake by making TW badges and manor items disappear.
You made a second mistake by not informing the community about it.
Dont' make a third mistake by not doing anything about it. No matter how much it costs, find a solution. Community is furious, in case you didn't notice. We are not going to forget this anytime soon, since it hurts almost anyone.
You made one mistake by making TW badges and manor items disappear.
You made a second mistake by not informing the community about it.
Dont' make a third mistake by not doing anything about it. No matter how much it costs, find a solution. Community is furious, in case you didn't notice. We are not going to forget this anytime soon, since it hurts almost anyone.
It is not too late to find a solution.
Hi everyone,
I want to let you know that Territory War badges will not be replaced. We incorrectly communicated to Sace that all Territory War related items would be kept, but in fact, only the items purchased with Territory War badges were kept, and badges were removed. We are very sorry for this miscommunication.
About time to quit and find a game that NCSoft doesn't own? I think so. How many are quitting?
I like how cabel tries to run away and pretend everything is okay. I am sorry, there are way too many intelligent people with too much database experience to simply let this go lightly. Make your dbas earn their paycheck and perform some freaking simple select and update queries.
counting you . . . hmmmmm . . . 1?
Huh, wait and see, the servers are gonna be back down to their low numbers again with this fumble. It's not just about the loss of items but the lack of respect and how they are handling it.
Are you really strong enough to kick the L2 habit? Tell us how!!
Easy, find another game that you can play or get out and do stuff irl. You'll be suprised what habits you can kick when you really want to ;p