Further to my previous thread http://boards.lineage2.com/showthread.php?t=293065 which has not even been resolved yet, ncsoft is closing down a lot of newly made accounts, some with level 1 characters which have not seen gameplay, and now, even freshly generated empty accounts. The facts I laid out in that thread are very clear, and your reluctance to handle this forecasts a very negative and dark future for L2.
About the second time you log into the account, you may encounter (code 3746) and have to write in because your account has been auto-restricted. Most of the time, accounts are unblocked by support, but there will be a random time when they execute full account closure.
How can you close a new, EMPTY account freshly created, on grounds of creation of exploitation accounts. I have no other previous account banned, and all my main accounts are in good standing. At worst, that's like sentencing someone for thinking of committing a crime. By EMPTY I mean they have NO characters in them yet, I had just created them at Account management.
Support is only giving me auto-replies, I really hope some admin/official who reads this here can help me with this issue.
I am a returning player to L2 and was almost about to grab a destiny pack for my main account. I am a bit reluctant to do so now.
In my opinion NCwest got an automatic block system in place. They know the exact details. All I know is if you create/access/login to many different Master Accounts within a certain timeframe (15 or 30 minutes) your IP/Client will be flagged and all Accounts are automatically blocked from access. All you have to do is send a Support Ticket so they can unblock you. First they will ask a ton of questions for you to answer and Identify who is running those accounts. This happened to alot of my friends before. I think it's a autoblocker trying to identify the creaters of bot trains or auto prevention system against fraud/theft of accounts. The average Player usually Access 1-3 Accounts in that timeframe or creates only 1 per day and not 5+.
Anything else you did Illegal that might have flagged your IP in the past. Country IP?
And that's just exactly what I am saying; despite what you have said, not 100% of all petitions on lifting auto-restriction will come back positive. I now have 4 NEW accounts auto-restricted and heading towards account closure.
That's incredibly ridiculous! some of those accounts have NO CHARACTER in them yet!
my hardware ID? No I don't, what exactly is the solution. Obviously I had already written in to support if that's what you mean.
How do I lift the auto-restriction on these new accounts?
Ask them to remove your HWID from their list. You should be fine after that. If they wont remove your adress, their auto-system will ban any your IG account.
OK thanks, I will write in again, pointing reference to this thread.
EDIT (Update)
OK I have done as you have suggested. I really hope they can reverse their decisions, instead of feeding me with pre-generated paragraphs. Some of these accounts have already faced Account Closure. In such cases, I seriously wonder if what they did could be undone. Is NCJuji still a producer for L2 NA? This would have been handled in a much more diplomatic manner. Nowadays I seldom get a reply from live personnel.
One player may have only 1 account.
You break User Agreement.
Since when? During pay to play they had no issue with me paying them for several accounts per month.
In my opinion NCwest got an automatic block system in place. They know the exact details. All I know is if you create/access/login to many different Master Accounts within a certain timeframe (15 or 30 minutes) your IP/Client will be flagged and all Accounts are automatically blocked from access. All you have to do is send a Support Ticket so they can unblock you. First they will ask a ton of questions for you to answer and Identify who is running those accounts. This happened to alot of my friends before. I think it's a autoblocker trying to identify the creaters of bot trains or auto prevention system against fraud/theft of accounts. The average Player usually Access 1-3 Accounts in that timeframe or creates only 1 per day and not 5+.
Anything else you did Illegal that might have flagged your IP in the past. Country IP?
Rest should be fine.I have 9 active accounts one of which I created a couple months ago. I access all of them basically every day and I've bought nc coins on all of them. Never had an issue. 4 of those accounts were made during L2s pay to play era in 2003-2006.
The only problem I have is if I buy NCcoins on 3 or 4 accounts in a row I start getting errors when trying on the next account. To get around that I just use chrome to finish off the NCcoin buying. So it does seem to use a cookie or something.
Further to my previous thread http://boards.lineage2.com/showthread.php?t=293065 which has not even been resolved yet, ncsoft is closing down a lot of newly made accounts, some with level 1 characters which have not seen gameplay, and now, even freshly generated empty accounts. The facts I laid out in that thread are very clear, and your reluctance to handle this forecasts a very negative and dark future for L2.
About the second time you log into the account, you may encounter (code 3746) and have to write in because your account has been auto-restricted. Most of the time, accounts are unblocked by support, but there will be a random time when they execute full account closure.
How can you close a new, EMPTY account freshly created, on grounds of creation of exploitation accounts. I have no other previous account banned, and all my main accounts are in good standing. At worst, that's like sentencing someone for thinking of committing a crime. By EMPTY I mean they have NO characters in them yet, I had just created them at Account management.
Support is only giving me auto-replies, I really hope some admin/official who reads this here can help me with this issue.
I am a returning player to L2 and was almost about to grab a destiny pack for my main account. I am a bit reluctant to do so now.
Made 3 new accounts ... all been closed for suspiciouse activity within 48 hours , got all 3 back ... but still ..
Made 3 new accounts ... all been closed for suspiciouse activity within 48 hours , got all 3 back ... but still ..
WTF ?
yeah u were lucky. most of the time I get that response too, but at present, 4 of my accounts are being closed. And they are not entertaining appeals or anything like that. if you type in for an appeal, they respond in 1 minute, with a paragraph that takes an average guy at least 30 seconds to write... in other words all pre-scripted replies.
But what is the purpose of banning newly created accounts, and not admitting to such glitches and reversing the decision? NC is keeping awfully quiet about it.
Just imagine : let's say I am a new player, I just downloaded Lineage 2. I then proceed to account management to create an account. Send verification to email address blah blah. Go to email click on link -> Congratulations! You have successfully created your Lineage 2 account. THEN when I start the launcher-client for the first time, I get ERROR. CODE 3746. Keep in mind, I am a new player, so I go to my email and type in to support to let them know what happened.
"We are sorry, our decision stands. Your actions contravene eula and our only option is for Account Closure etc."
IF I WERE a NEW PLAYER, I would go WTF.
Nope, Golemka. I did exactly as you suggested, got a pre-scripted response. for some reason they just won't admit to their mistakes :-
Hello,
Again, like on my previous response the details of the action have been thoroughly investigated by veteran investigator and we've arrived at the same conclusion, to close the account for good.
Now, I would just like to inform you that further contacts regarding on the said accounts will be deny or receive a same response.
Best Regards
***
Can you believe how irritating and annoying it is for a customer to read this?
Firstly, don't lie. No veteran investigator checked jack, because we are talking about a newly created BLANK ACCOUNT here. A well-trained chimp could probably manage the same task and derive the same result.
Secondly, there is NOTHING TO CHECK. I just created it a few days ago! I haven't logged in to even create a character to play it yet!
Thirdly, please be more gentlemanly in the face of facts and admit that system auto-restriction glitches DO HAPPEN, and when that happens, just promptly unblock new accounts, without keeping the player in the dark for days and feeding them with bull crap. What am I to do now? Should I open another 4 or 5 accounts now? How many of those will get blocked then. 1 or 2 might get through. Do I have to keep repeating this or what ?!!!
Nope, Golemka. I did exactly as you suggested, got a pre-scripted response. for some reason they just won't admit to their mistakes :-
Hello,
Again, like on my previous response the details of the action have been thoroughly investigated by veteran investigator and we've arrived at the same conclusion, to close the account for good.
Now, I would just like to inform you that further contacts regarding on the said accounts will be deny or receive a same response.
Best Regards
***
Can you believe how irritating and annoying it is for a customer to read this?
Firstly, don't lie. No veteran investigator checked jack, because we are talking about a newly created BLANK ACCOUNT here. A well-trained chimp could probably manage the same task and derive the same result.
Secondly, there is NOTHING TO CHECK. I just created it a few days ago! I haven't logged in to even create a character to play it yet!
Thirdly, please be more gentlemanly in the face of facts and admit that system auto-restriction glitches DO HAPPEN, and when that happens, just promptly unblock new accounts, without keeping the player in the dark for days and feeding them with bull crap. What am I to do now? Should I open another 4 or 5 accounts now? How many of those will get blocked then. 1 or 2 might get through. Do I have to keep repeating this or what ?!!!
PM both people, Neutron and the other guy at forum with your ticked ID and explain to them what is your situation.
Juji was able to help a couple people a year ago, I have no experience with Neutron.
If nobody can help you spoof your HDDs serial number. Might help. There are a few tips around what can help you out.
Looks you right. User Agreement say "Each Account may only be used by one person."
I found no words about how much accounts one person can create.
Also no words what creating many accounts is wellcome.
Only not forget, what "You may not provide false information or intentionally hide any information when registering for your Lineage II account".
It means each accounts of one person must have same Date of Birth.
Hi Golemka, I have tried to contact Juji via forum private message, but I can't seem to do this.
It says I may not do it, or that he may not receive it.
I'm sorry I did not know what you meant by 'ticked ID'.
Hi Golemka, I have tried to contact Juji via forum private message, but I can't seem to do this.
It says I may not do it, or that he may not receive it.
I'm sorry I did not know what you meant by 'ticked ID'.
Juji left L2 and is Producer of MxM now so his account here has been turned off.. Neutron never turned on accepting private messages so the only NCWest employee you can try to contact through pm here is Conguero..
the game is 14+years old and is put on basic barebones support with the remaining staff covering many other NC Soft products at the same time so don't expect miracles
Hi people, thanks for the input. Draecke, I will mail Conguero at once.
Mixa the problem is I am done with creating new accounts, at least for the moment. it was the last few or so which was auto-restricted but not lifted, when I launched the client for the first few times. This being said, means I generally do not fear auto-restriction; I just send in a simple note to support and pretty quickly I have the account unblocked. But there WILL be a % of petitions which will come back with negative results. You can read the other thread and the beginning of this thread for the full scope.
And of course I have a reason. I have nothing to hide. I am not doing anything illegit. At best, a casual player. even on my main, I am only 90+ and I am from beta retail code. I am not part of any big clan, have no gear of incredible value, and not much gold at all. I have spent thousands on the game yes, but that is over a long span from 2013 onwards. And most of those products were wasted anyway. Despite all my shortcomings, I like to be extremely neat. In short, I am downsizing, and destroying accounts & characters which I do not need.
Take note that the present issue deals with NEW Accounts, none of my main accounts are under scrutiny, and all are in good standing.
The detailed reason is something like what I wrote in the other thread :- I feel I am running out of time; part of the reason for the creation of these new accounts is to address the upcoming server merge Chronos with Zaken. As I am a returning player of many years, I have in the past created many many accounts and characters all over the place. Hence the need for me to streamline and switch to more reliable email providers/structure better account names & composition/screening & deleting characters I no longer wish to play. It's all part of downsizing. When the final stage comes, I will pick characters I wish to retain, and delete the rest easily. Yes, what I did was very messy, but I feel I should be given the opportunity to set things right. And this restriction issue is really blocking my efforts, not helping at all.
I'll post back here on any news I get from Conguero. Thank you all, especially Golemka.
One player may have only 1 account.
You break User Agreement.
Is not two ways that relationship, this is only in one direction... an individual account must have only one owner (so that account is not allow to be share with other players or gifted or lend or sold)... but there is no rules for a player to have several accounts thats why you are able to open 3 accounts a the same time in the very same PC... ;)
Meanwhile Golemka, you appear to be right; my HWID has been flagged.
I just attempted to log into other newly created accounts (not created today or yesterday, but from the same period as the others ie. 1-2 weeks ago from this post) which I had not as yet logged in- they all face (Code 3746).
There is a terrible wrong here NC. It all leads back to your Launcher-come-Client IP Verification system, never had this sort of issue before you implemented it in 2015.
Whatever would new players to L2 think, if they downloaded the game, and create an account which would only be blocked the first time they logged in.
Have you noticed btw ... Are we getting a lot of new players these days?
Meanwhile Golemka, you appear to be right; my HWID has been flagged.
I just attempted to log into other newly created accounts (not created today or yesterday, but from the same period as the others ie. 1-2 weeks ago from this post) which I had not as yet logged in- they all face (Code 3746).
There is a terrible wrong here NC. It all leads back to your Launcher-come-Client IP Verification system, never had this sort of issue before you implemented it in 2015.
Whatever would new players to L2 think, if they downloaded the game, and create an account which would only be blocked the first time they logged in.
Have you noticed btw ... Are we getting a lot of new players these days?
Obviously you were creating much more accounts than any normal new player would.When you start a new game, you dont create 10 accounts, but 1 and play the game on that account.Whatever else you might think, is just wrong when it comes to a normal player.
As I mentioned before, I didn't have a need to create a new account for years now and I`m using like 3 total anyways..... dunno why would you need more than that, but you got served it seems.
yeah mixa I totally agree with what u said about starting a new game, but only thing is as I had indicated elsewhere in this thread (or the other) I am not new I have a character that is 13 years old, and even that was a reroll.
eula doesn't name any number of max accounts and I take care to manage all personally, at all times. in fact, if u read my current agenda, I am trying to downsize. this is very important to me. I am a bit OCD, I am compelled to be extremely neat in my account structures, and it is at this stage I am facing this problem. after this operation is successful I should downsize my max accounts by 60%. I won't go into too much detail as that would tangent off the point of this thread, which is the unblocking part, at the moment I am still waiting for a reply,
maybe I might check the email of those accounts. Once I had a reversal only after 5 days after being told it was closed.
***
In ANY event, I haven't done anything wrong, and all the blocked accounts are NEW, have several level 1 characters or NONE AT ALL.
yeah mixa I totally agree with what u said about starting a new game, but only thing is as I had indicated elsewhere in this thread (or the other) I am not new I have a character that is 13 years old, and even that was a reroll.
eula doesn't name any number of max accounts and I take care to manage all personally, at all times. in fact, if u read my current agenda, I am trying to downsize. this is very important to me. I am a bit OCD, I am compelled to be extremely neat in my account structures, and it is at this stage I am facing this problem. after this operation is successful I should downsize my max accounts by 60%. I won't go into too much detail as that would tangent off the point of this thread, which is the unblocking part, at the moment I am still waiting for a reply,
maybe I might check the email of those accounts. Once I had a reversal only after 5 days after being told it was closed.
***
In ANY event, I haven't done anything wrong, and all the blocked accounts are NEW, have several level 1 characters or NONE AT ALL.
I see, well I don't judge you for whatever you're doing, I was merely pointing why you got hit and why it's considered "normal" from NCW's point of view.You're probably doing nothing wrong (god knows, but lets assume :D), so you should get these accounts back
I guess, if not, oh well, try to create one each week or so, unless you're really flagged and everything you do will be banned upon login.
Good luck in your struggle and I'm sure the matter will get resolved in one way or another :)
There's a TON of new bots on Chronos in all the leveling areas, mostly evis bots so the account locking seems to be doing nothing but irritating actual players and not stopping bot accounts, so the norm for NCWest. :rolleyes:
Juji left L2 and is Producer of MxM now so his account here has been turned off.. Neutron never turned on accepting private messages so the only NCWest employee you can try to contact through pm here is Conguero..
the game is 14+years old and is put on basic barebones support with the remaining staff covering many other NC Soft products at the same time so don't expect miracles
Yup, they just put band-aids on it and call it a day. Don't even know WHY they want us to take surveys. They don't listen to us anyways. Game is old, but they still make money so they limp it along. The real meaning of this game died the day it became F2P