If you cant answer a simple whats your Bday----mothers maiden name etc.....
Plain and simple the account wasnt yours to begin with. Have fun rolling a toon the way real players did.
See yall in game.
Nope.
When I started my L2 official adventure I had no clue that after 6 years they ask for some information what I have entered at 2 AM after 1 h of waiting of confirmation process...
Truth is I have put some stupid Birth date (My thought was: why I have to share ALL information to some Korean Company located 8000 km from my Home?)
I have type some anwsers to questions. Not gribissh or whatever.
Just I DONT remember excatly what I have wrote.
If it was mine original country spelling or English like, some answers were just putted 'for' fun (real but not really best ever)
Somone said he got question about pet. I'm not sure if I put there anything .. like I never had pet!
Are you really remember what you have wrote in some forum 6 years ago when you were arguing with someone?
Do you remember all?
Between 2005 and today I manage to change houses, cities and even countries where I do live. In that time I put to trash bin tones of papers during moves between houses.
I mange to get at least 7-8 PC in that time.
Funny thing, I have been tracking my mail from 2006 ..I have found they where in archive of some Mail program what was refusing to run under Win7 :D
Ehhh. For now I'm just disappointed, frustrated but still trust full that I got back access (I guess 3 days left to main account expiry)
lol, now it's enough. until now I was a bit bugged, but relaxed, but now it's enough.
Why you need my **** driver licence or id card to verify my account? Not, only that you're not allowed to see this (according to my local law), but I don't even have a scanner or smth and I will definetly not pay in a copy shop just to get my account back.
I will contact my lawyer now and after that my credit card company to retain all further debiting by NCSoft. I know that's much more work, but for me it's a matter of principle now.
My ticket number is 110302-002152, but I doubt you speak german ^^
The easy way to solve this Moxie and Sace is just give players 4 days notice and maybe put it on annoucement when a person logs in game.
If my account was secure and I didn't see the need to change information ever, the questions can be pretty random. Imagine a 16 year old kid creating those questions/answers. Fast forward to an adult of 23 years old. His mentality isn't the same, and if the question was related to something such a long time ago it might just not be fair.
If you notice the ppl you are hurting are the oldest accounts. Not the new ones/sold accounts, since those masters passwords change along with the questions as soon as the account has a new owner.
So basically, what I am proposing is
Implement the method, just rollback to 3 days, to give people chance to reset their questions. People really won't mind it if they have enough notice to act upon it.
How would you feel Sace if today I told you that to turn on your car you have to remember the color of the shirt you were wearing 5 years ago when you first decided you wanted to go to college? You would say "Ok, give me a few days to look for the pictures before you lock my car".
Well, you guys locked the car, and gave no time to look for the pictures.
So again:
Implement the method, but do it in 3 days or so, for people to sort their accounts. All we are asking is that you let us access the same way we had done it before this method was so abruptly implemented.
As experience shows, and I am an experienced system administrator, all changes must be introduced gradually and with the notification of users in all possible ways of such changes. This is not the first a failure operations NCSOFT. Many remember the previous one. I've not understand one thing - to all accounts linked e-mail, why did not notice. Send advertisements are no problems, but as important information so the problem ... I think that those who planned this event knows that: the forum is read by not all the players? Most frightening NCSOFT attitude to their customers, as they say "vile, without declaring war. "
And now my constructive suggestions:
1. Send to all clients referred to in the accounts email address with direct links to relief responses to additional questions (or allow to enter the account and change them yourself). Just so did many of the operators about the implementation of such protection.
2. Stop the introduction of new features without prior notice to you in all possible ways.
3. Not shift its problems to customers.
P.S. My friend who does not speak English has encountered a problem of access to his main account. As soon provide information, I help him to communicate with customer service. Immediately issue: you were thinking about these people when implementing the system?
What I see here is there are some common questions and neither Moxie nor Sace are willing to answer it.The questions: Why didint you inform people about this security update?How come did u become so fast at updating something?And why arent you answering these questions?
PS:What I hear from ppl is they are trying to submit a ticket but all they see is some prepared answers at web page.
This is crazy. To fix my problem of not being able to log in from this location was to go over to a freinds house and log into my account there. It asked me to verify my birthday and I was finally able to get in.
First thing I did was change my security questions and passwords before cancel the recurring payments for my accounts before logging out.
Goodbye NCsoft, thanks for taking one of my long time favorite games (6 years) and turning it into a Technical Support joke. :(
I already got the access to my all the three accounts.
Well, guys I think who is normally read the lineage2.com could received the informations about the security changes.
Next of them I don't understand, why some of peoples gave fake informations about himself or herself?
The lineage2.com is an official website the NCsoft an official and famous company.
To pay to NCsoft for the services is same as to pay for the Internet Provider for the Internet connection.
Normally nobody hasn't any problem with this security changes, if everybody could give original information.
I think NCsoft will sure solve your problem in some days, but let's study from this situation and complete your original informations!
Because here you made mistake and not the NCsoft!
I'd really love to be more constructive here but WHY ... WHY can't you at NCWest learn from mistakes?
The last time you introduced a new "security system" you had exactly the same trouble and raging users spamming your forums which in the end led to hundreds of them just quitting because you left them alone like you always do.
Why can you not learn from such mistakes? This is a serious question!
How could you POSSIBLY expect thousands of people to notice that update and change all their accounts in ONE day???
I don't get it ... I just don't!
Revert the system for ONE week, let users change their passwords and questions and voilá, the rage will stop and you have happy users!
Seriously, just think decissions over for more than 1 minute for ONCE! Please!
I already got the access to my all the three accounts.
Well, guys I think who is normally read the lineage2.com could received the informations about the security changes.
Next of them I don't understand, why some of peoples gave fake informations about himself or herself?
The lineage2.com is an official website the NCsoft an official and famous company.
To pay to NCsoft for the services is same as to pay for the Internet Provider for the Internet connection.
Normally nobody hasn't any problem with this security changes, if everybody could give original information.
I think NCsoft will sure solve your problem in some days, but let's study from this situation and complete your original informations!
Because here you made mistake and not the NCsoft!
lol u speak from safe distance now and u are happy coz ur matter is solved, but for athers not
You correctly answer some additional security questions. Verifying this information authorizes a one-time login. Once your identity is confirmed, you can add a computer to an approved list.
Ok I just tried to logg in to one of my master accounts again today and I had to answer the question again.
Did you really think saving my IP would work? lol :D
NC I really do appreciate that you try to make our accounts safer, but really this is just a very bad idea. haha.
EDIT : O btw then this is just like have to type in 3 passwords everytime I logg in to my master account. haha sry I can't stop laughing about this.
EDIT2: haha that also mean that "my secure computer" is floating around in the neighbourhood, perhaps I should go knock on the doors and see who has it. really need to keep it secure here :D haha
Guys here a bit help how you can get back your account easier follow these informations, you have to write your mail to the NCsoft support team in this form:
Subject:
I know my NCsoft master account password but cannot answer hint questions in order to authorize my location.
Question:
Here is my account information:
NCsoft master account name: ENTER ACCOUNT NAME HERE
First and last name: ENTER FIRST AND LAST NAME HERE
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE
Date of birth: ENTER DATE OF BIRTH HERE
Serial codes/access keys: ENTER CODES/KEYS HERE
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE
Still Important! If one of information is missing for you, write down the reason, why did you loose your information. Example if missing your "Physical Address" write to the line of "Physical Address" the reason why missing your information!
After when you sent the ticket to the Support Team you will get an automatic answer to your mail. It is mean that your mail is arrived and the Support Team start work on your problem. They won't write you again a mail. You have to wait for a time and after loggin to your master account. There you can see the Master Account will ask your birth date, you have to complete it and after verify, that you want use your location. After these your Master Account again ready to use!
So with this new garbage system we will have to go through hell if we ever switch ISP or move? Since it more or less locks your account from being logged into with any other IP ?
This is freaking ******ed. I hope you drown in support requests, maybe then you will realize how dumb this is.
Next of them I don't understand, why some of peoples gave fake informations about himself or herself?
The lineage2.com is an official website the NCsoft an official and famous company.
Profeta, you're a bad troll ;) Go ahead, read the whole topic and you'll see that fake information isn't the biggest problem. Most people remember the information they gave, but didn't know it's case sensitive. Maybe because it was written nowhere that you have to type it exactly in the case, like you typed it in the first place (again, I can only speak for the german website). Like I wrote before, I will not trust NCSoft's website anymore.
Want proofs? So, here's the constructive part:
"The password questions are used in case you lost your password" (from the german account management page - freely translated): FAIL, I know my password, but nevertheless I have to answer the questions.
"The answer to the password question is case sensitive" (from anyone in this thread, I think Sace). The account management page says nothing about any case sensivity, so FAIL
The "trusted locations"-thing is another FAIL, because most ISPs (for non-companies) in europe and asia assign dynamic IPs on every dial up (which is probably every 24 hours or at least once a week for most people). So, basically I have to type the 3 passwords (1 real password and the 2 answers) everytime i log in. And yes, I call the answers by intention "passwords", because normally these answers are not case-sensitive, only passwords are. So, the logical consequence is that people change their answers to their real password, because they don't want to remember 3 passwords (+ the ones for the game accounts). Additional security 0%, Bugging costumers 100%.
The system was introduced to make accounts more secure, but what it does is to lock out legit players, who answered these questions years ago and were never be made aware, that they might need them. In my opinion that is the biggest FAIL.
Well, I don't care anymore tbh. My subscriptions are already cancelled and I started another try to get my last account back. The only thing I'm sad about is that I will not be able to play Guild Wars 2, because it probably uses the NCSoft Master-FAIL-Account thing, too. And of course I'm sad about the hundreds of hours I wasted on Lineage 2, but it was fun, so on the other hand I'm not sad. It would be lost when L2 is shut down anyway... (which can be faster than you think, if you continue treating your paying costumers like this).
Well, why the *** they request that now. And if they consider this being so important why they didnt included answers to this questions into generated registration e-mails.
Like, there are e-mails with acc name, unique account ID, fist game time card applied, at all this is mentioned to keep that info for future manipulation with accounts when any problems appear. But not a single mention aboud some rtarded security Q/A.
Now explain why u didnt atached this for you important information to generated registration e-mails.
Guys here a bit help how you can get back your account easier follow these informations, you have to write your mail to the NCsoft support team in this form:
Subject:
I know my NCsoft master account password but cannot answer hint questions in order to authorize my location.
Question:
Here is my account information:
NCsoft master account name: ENTER ACCOUNT NAME HERE
First and last name: ENTER FIRST AND LAST NAME HERE i don't trust any1 in internet for share this info correct. yes i'm sufer from paranoia
Physical Address: ENTER POSTAL MAILING ADDRESS (not e-mail address) HERE same here, why i must share my physical adress?
Date of birth: ENTER DATE OF BIRTH HERE mb i was too young when creating master acc and lie here?
Serial codes/access keys: ENTER CODES/KEYS HERE this info was saved on first e-mail adress wich was deleted cuz inactive couple years
Unique Account ID(s): ENTER UNIQUE ACCOUNT ID(s) HERE same with serial codes info
you serious thinking ppls enter 100% correct info? LOL
i have access to all my 3 accounts, but some old friends lost access to half of theyr accounts and if they don't restore control all our const grp leave game and move to another project. and NC lost 9 customers who pay for 20+ accounts.
you serious thinking ppls enter 100% correct info? LOL
(h) Registration Obligations. You agree to provide true, accurate, current and complete information about yourself as prompted by the Service's registration form ("Registration Data") and maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete, or NC Interactive has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, NC Interactive has the right to suspend or terminate your Account and refuse any and all current or future use of the Service.
I really hate this update. Some of my friendly cannot pay the gametime now.
Was it really hard to notify about the upcoming changes in a week and to let people update answers to the security questions?
The security questions system is a security hole, because the answers can be easily found in social networks (like Facebook, Vkontakte). Therefore, many people just put there some trash if they are sure that they will never forget this passwords. Because there is no other seculity system that asks security questions during normal login process.
you serious thinking ppls enter 100% correct info? LOL
i have access to all my 3 accounts, but some old friends lost access to half of theyr accounts and if they don't restore control all our const grp leave game and move to another project. and NC lost 9 customers who pay for 20+ accounts.
Well at least, if you don't want give original informations, write down your fake information to a paper or to a .txt file and keep it.
Anyway I think if you know your Master Account name, your Unique ID or(and) your Serial Code. It is enough to Support Team for get back your informations.
Still I don't know the reason why peoples must give fake informations? Maybe are you Jackie Chan or Britney Spears maybe 50 Cent?:) Or the polices are arrest you?:D
Anyone care to explain me, why should I go through ******** of bureaucracy, just because some random community manager decided to tighten up the security?
Never got problem with my account until now.
Truly yours,
upset customer
Use a real secure log-in method, not this band-aid: A one-time password.
Your own company uses a method to do so already: In Korea, you can set up the account so that in addition to your username and password, you also have to put in a one-time number which you request at the moment you want to log-in, get via SMS to your cell phone under the number you put down in your master account, and which is valid only for a few minutes. This would work, and would be way more secure.
The alternative is something Blizzard does: An "authenticator" generates those numbers every minute or so, by a special pseudo-random number generation algorithm seeded off your authenticator's ID. Only you and the company know your authenticator's ID, it can be invalidated quickly (you'll get a new one) if you lose it, and the numbers it generates are only valid for about a minute. Again: This works, and is secure.
Well at least, if you don't want give original informations, write down your fake information to a paper or to a .txt file and keep it.
Anyway I think if you know your Master Account name, your Unique ID or(and) your Serial Code. It is enough to Support Team for get back your informations.
Still I don't know the reason why peoples must give fake informations? Maybe are you Jackie Chan or Britney Spears maybe 50 Cent?:) Or the polices are arrest you?:D
or maybe you was young and stupid and answer like my name is Ninja Turtles and i live on Moon dunno why ppls did it, but i have many friends who have problems now, coz he make acc 5 years ago and dont remember info and mail now is empty, coz if you dont use email long time ,they can delete email
Anyone care to explain me, why should I go through ******** of bureaucracy, just because some random community manager decided to tighten up the security?
Never got problem with my account until now.
Truly yours,
upset customer
I am sure this is not a decision of a CM. Like said earlier this is not affecting only L2, this whole is for GuildWars, Lineage1, Aion.
I am sure this is not a decision of a CM. Like said earlier this is not affecting only L2, this whole is for GuildWars, Lineage1, Aion.
I wonder how many petitions they receive in this case and how long will treat them
give me a good reason to keep trust ncsoft i with my brother pay 9 account for lineage-aion some master accounts is so old that for sure i lost the 90% of the infos and they asked me to answer what is my pet are you kidding me ....NO CHANCE TO REMEMBER??????it is like asking you gms what it was yours meal at 3/3/2005...It is a video game not a bank account to keep all the infos...I just want to log and have fun for some hours and then close the computer and not spend 3-4 hours to remember what the hell infos i put so many years ago..
Use a real secure log-in method, not this band-aid: A one-time password.
Your own company uses a method to do so already: In Korea, you can set up the account so that in addition to your username and password, you also have to put in a one-time number which you request at the moment you want to log-in, get via SMS to your cell phone under the number you put down in your master account, and which is valid only for a few minutes. This would work, and would be way more secure.
The alternative is something Blizzard does: An "authenticator" generates those numbers every minute or so, by a special pseudo-random number generation algorithm seeded off your authenticator's ID. Only you and the company know your authenticator's ID, it can be invalidated quickly (you'll get a new one) if you lose it, and the numbers it generates are only valid for about a minute. Again: This works, and is secure.
+1
This is a great option and it works very good way to help the customer! This one get attached to your own master account, and it works (similar like a bank account on internet) that you need to type in a code as well as your password. An Authenticator is on 2 ways:
1) Are able to buy a little tooken box on the website for a little amount of money. I think on Blizzard it cost like 5 euro to get home to your irl mail box.
2) A free option to download a version of authenicator to your cellphone.
give me a good reason to keep trust ncsoft i with my brother pay 9 account for lineage-aion some master accounts is so old that for sure i lost the 90% of the infos and they asked me to answer what is my pet are you kidding me ....NO CHANCE TO REMEMBER??????it is like asking you gms what it was yours meal at 3/3/2005...It is a video game not a bank account to keep all the infos...I just want to log and have fun for some hours and then close the computer and not spend 3-4 hours to remember what the hell infos i put so many years ago..
You are right bro..i also have lost 5 accounts and im playing 6 years i dont remember my account informations..from yesterday im talking with Ncsoft support by email and they still asking me serial codes...i will still fight for my accounts but if they dont help me...BB l2 for many many players and if u think that each player have 3+ accounts..they are losing money! gf
You are right bro..i also have lost 5 accounts and im playing 6 years i dont remember my account informations..from yesterday im talking with Ncsoft support by email and they still asking me serial codes...i will still fight for my accounts but if they dont help me...BB l2 for many many players and if u think that each player have 3+ accounts..they are losing money! gf
I want the answer from a gm what meal you got at 3/3/2005
I am sure this is not a decision of a CM. Like said earlier this is not affecting only L2, this whole is for GuildWars, Lineage1, Aion.
But it means Lineage2 team communication.
I guess roll-out to new system was known from weeks.
Why they kept in, in secret it is only Sace/Moxie knows.
Now gl with 2500+ petitions in few hours, when all are related to master account.
Simple planing would solve those issues.
Ironically that change hit most, old loyal clients, not those who join Lineage community weeks ago.
What is expected time of getting any answer after rising ticket with those all flood of tickets?
24h? 48? 72? 96?
Hey Sace ....what i should do if i forgot security answers ? I played l2 for 2 years on same account and i didn't payed attention to securty answers.....why don't you send information on email ?.....why i use email to make a l2 account ?......now i can't verify my account .....looking for help from you or another gm ...
IP Autentication is the worst system security. Why? It's easy, because your ISP assigns one random when you connect to Internet. If you autorize one computer, really you are autorizing one IP. It's ISPs who controlled IPs, not users.
What's happen? This IP can be assigned by your ISP to other ppl with the same ISP. For example John has 192.168.1.1, log into NCAccount, he ask two answers and autorice this IP.
When John disconnected and conected later, his ISP will assign other IP for example 192.168.1.5. If he wants log into NCSoft Account he will ask again the two answers.
Lydia plays Lineage 2 as John. They are not friends, only have the same ISP. When Lydia connects, the ISP can assign one IP for example 192.168.1.58 or 192.168.1.1, the same IP what John had autorized before.
Lydia only will need the password to enter into John account. Same before install system security. If Lydia don't meet the user account and password won't can into John NCSoft Account.
Where is system security in John's account?
P.D.: This IPs Adresses are private and using only in LAN Network class C. This is an example and ISP can't assign this IPs to anybody.
Ironically that change hit most, old loyal clients, not those who join Lineage community weeks ago.
Old Loyal.. have all the information needed.
Of all the 5 master accounts I have.. login and authorization was performed without a single problem.
Most people are having problems, because they don't know how to handle 'sensitive' information.
True that the planning was a complete mental diarrhea.. but us.. loyal customers should be prepared for that.. and the 'efficiency' that NCSoft has accustomed us to...
EDIT:
About single IP 'security'.. that's a major flaw.. since like.. only 10% of the L2 community has a fixed-IP policy with their ISP.. for example.. my ISP charges me 100USD for that alone.. ofc I said no to this.
There are plenty of other ways to be secure.. and atm, NCSoft sites.. are everything but secure.
If I was the IT Manager of NCSoft.. the guy that had the 'brilliant' idea of making it "IP Authorization".. would've been fired right after proposing that. Duke Nukem mode: "How do you spell pathetic?!?"
When my account was hacked, I proposed NCSoft.. through Sace/Moxie/Boards.. and I don't remember id through support as well, a better and a lot more secure way to protect our private data. What did they do? "Talk to the hand 'cause the face ain't listening".
MAYBE... and only MAYBE.. if NCSoft started to hear more the community and less their belly button, we would have much more people IG, a lot less problems, more servers, less radars/bots/etc. Instead of that, NCSoft keeps making mistakes after mistakes.. and soon.. the little rock that fell.. will become an avalanche.. at that time.. NCKorea.. will close NCWest... and I will laugh...
Asking people to post their Incident Number to help them is nice, but the people who actually need help the most are the people with expired game time, if the game time is expired your forum account is expired too. So the ones who need it the most will not be able to post here. To them this update probably came at the worst time possible, but they have no way of asking for help on the forum and no way of reactivating their game time. Implanting these measures without any warning has been a great surprise and I wouldn't be surprised if your Support Team has over 3k tickets now.
I write down all my serial codes, passwords, account infos and secret answers... but for one of my accounts that i only logged in the master account 2 or times i cant get acess typing the date of my birthday! think i type something wrong!
wasted 2 hours of my life trying to find the paper with the 5 years olds informations!
describtion at security Q + A is that u need them in the case u lose your password, not that u will ever need them to access account even if u know your password. I never forget my passwords, like, never, wtf i need security Q/A for then? And based on that looked like the answer on this questions (total random whatever):confused:
Fail NC, just one big fail ...
Upgrading account security would be like mobile phone authentification (recieve numbers by sms, type then in a field, and log in), thats what actually works perfect.
Still got no clue on what basis u want to authorize the computers. If its gonna be IP based than u're just more fail then one could ever imagine (dynamic IP's most people has ftw!) :D
Old Loyal.. have all the information needed.
(...)
Most people are having problems, because they don't know how to handle 'sensitive' information.
Loyal means : those started account 5-6-7 years ago were going smoothly paying month by month without any issues.
Each of them paid to NC so far at least 1500 Euro / $ at single account.
About sensitive information.
Yup you are right.
But tell the truth if you join some game (not being sure if you really like it and not being sure if you stay long time) are you really provide all sensitive information at day zero?
I would say, while I have no trust to some unknown organisation, why I have to provide ALL sensitive information?
But it means Lineage2 team 'fooked' communication.
I guess roll-out to new system was known from weeks.
Why they kept in, in secret it is only Sace/Moxie knows.
No, the information was posted on aion/gw at the same date (almost same time) as Sace did on our boards. So it was meant to be that short time before actual deployment.
GuildWars: 2nd of March 2011, 01:51
Aion: 1st of March 2011 18:18
L1: 1st of March
L2: 1st of March, 19:47
If they would do that without any notice (or notice after deployment) customers may have something that they could argue with. This way, the info was there for about 12-24hours so they are "clean" from the complain that they did not informed about these measures.
I already got the access to my all the three accounts.
Well, guys I think who is normally read the lineage2.com could received the informations about the security changes.
Next of them I don't understand, why some of peoples gave fake informations about himself or herself?
The lineage2.com is an official website the NCsoft an official and famous company.
To pay to NCsoft for the services is same as to pay for the Internet Provider for the Internet connection.
Normally nobody hasn't any problem with this security changes, if everybody could give original information.
I think NCsoft will sure solve your problem in some days, but let's study from this situation and complete your original informations!
Because here you made mistake and not the NCsoft!
i will tell you why. Becouse i dont want put my real adress, my real name to a website that is in somewhere in the world, specialy with my credit card there, got it? Who have access to these infos? I dont know and dont want risk.
in my l2 life i had 6 account's,now i play with 3.when i created that account i was leaving at export before 4 years.don't ask me what was the address or the phone number i gave.for secure reasons i had in every account different info's the most of them random.after that i change 3 houses and many phone numbers. the funniest thing is that i keep the info's of my main toon at my home in the capital so i have to go there ,6 hours with the boat and come back.the oldest account ,is my main 5 years ago but still for some of them i don't have the 20 digit code the unique id code and of course i cant remember the addresses ,the names and the b day dates i had.1 account is OK ,the most recent.if i loose my main and the buff pet i will not continue that game.:(
for god sheik give to your customers the chance to save their account's, its common logic.the half of my clan (lvl 10) have the same problem plus the clan leader.if the clan loose the half active players it doesn't worth to exist anymore.many of them are talking about moving on a new mmo game.
the decision is yours.
i forgot to give you this acount petision number: 110303-001​894
for my main acount as i said i have to travel almost 12 hours with the boat n come back.that will not be fast,i have my job plus to take care my 32 days babe.
No, the information was posted on aion/gw at the same date (almost same time) as Sace did on our boards. So it was meant to be that short time before actual deployment.
GuildWars: 2nd of March 2011, 01:51
Aion: 1st of March 2011 18:18
L1: 1st of March
L2: 1st of March, 19:47
If they would do that without any notice (or notice after deployment) customers may have something that they could argue with. This way, the info was there for about 12-24hours so they are "clean" from the complain that they did not informed about these measures.
Do you really think that the users must be check forum every 12 hours? I stress the word MUST CHECK!!!
Next of them I don't understand, why some of peoples gave fake informations about himself or herself?
It's simple: to get more security and more anonymity.
Personal info is usually asked to recover a forgotten password but not just to login into account. But it is easy to obtain personal info like a phone number, address etc.
Also there are some cultural difference between USA and Eastern Eupore.
For example, Russian players don't understand why NC Soft needs their addresses and phone numbers because NC Soft will never contact them by traditional mail or phone. Zip code in Russia is a fiction too because only few people use traditonal mail. And phone number is usually needed only to send a SMS confirmation.
No, the information was posted on aion/gw at the same date (almost same time) as Sace did on our boards. So it was meant to be that short time before actual deployment.
GuildWars: 2nd of March 2011, 01:51
Aion: 1st of March 2011 18:18
L1: 1st of March
L2: 1st of March, 19:47
If they would do that without any notice (or notice after deployment) customers may have something that they could argue with. This way, the info was there for about 12-24hours so they are "clean" from the complain that they did not informed about these measures.
Do you really think that the users must be check forum every 12 hours? I stress the word MUST CHECK!!!
No, I know it's impossible to check this, it was just a sidenote that we are not the only one affected by these changes. Lot of other people that play games have the same problem.
Seeing the numbers from the ticket - 110302-003469 means there were already 3.4k petitions submitted during the first day this system went live. I don't think they will be able to clean them up in the coming two weeks.
lol. Are u serious with this?
What you mean if I am serious with? The dates or the fact that it was made by intention this way?
It's simple: to get more security and more anonymity.
Personal info is usually asked to recover a forgotten password but not just to login into account. But it is easy to obtain personal info like a phone number, address etc.
Also there are some cultural difference between USA and Eastern Eupore.
For example, Russian players don't understand why NC Soft needs their addresses and phone numbers because NC Soft will never contact them by traditional mail or phone. Zip code in Russia is a fiction too because only few people use traditonal mail. And phone number is usually needed only to send a SMS confirmation.
If someone want find you in real life, this person find you. If some person want steal your goods, they steal them.
I came from ex-Soviet Union country too, and I could understand why the NCsoft ask my informations.
If they Russian peoples don't understand it, it is their problem, than they will go play to ruoff. At least the bigger part of cheaters with this step will disappear from the servers.
Next of them if You don't trust to the NCsoft, why does the NCsoft trust to You?
But Sace and Moxie please say for the GM team to turn off the new security system to this week, let to this peoples to solve their problems under this who won't solve it under this time, this user(s) don't cry anymore!
But Sace and Moxie please say for the GM team to turn off the new security system to this week, let to this peoples to solve their problems under this who won't solve it under this time, this user(s) don't cry anymore!
No, I know it's impossible to check this, it was just a sidenote that we are not the only one affected by these changes. Lot of other people that play games have the same problem.
Seeing the numbers from the ticket - 110302-003469 means there were already 3.4k petitions submitted during the first day this system went live. I don't think they will be able to clean them up in the coming two weeks.
What you mean if I am serious with? The dates or the fact that it was made by intention this way?
I understand that the problems encountered is not your fault, and thank you that you hold under the blows from the users. But there have been proposals to suspend the introduction of the new system, and allow players to correct the data on the right, and then run. You are a representative government and I ask you - discuss it?
Seeing the numbers from the ticket - 110302-003469 means there were already 3.4k petitions submitted during the first day this system went live. I don't think they will be able to clean them up in the coming two weeks.My account will be unplayable today or tomorrow
And I can not pay for it
This enhanced system is part of our ongoing effort to ensure a safe and secure gaming environment for you.Just lol
This system protects no one. Its like a kid with no knowledge of the internet thought it up. IPs are NOT unique nor permanent. So you now just have 3 passwords necessary to login.
Its big problem for the ones that can't remember them, mild annoyance for those that do (have to type 3 passwords) and no problem at all for keyloggers!
And why do you need to mess everybody up to prevent people from being 'hacked'? Those that actually get hacked are getting done in by downloading programms like power ranger and texas walker. Or downloading actual illegal programms from warez sites. Why should people who do not fear of being hacked because they don't visit dubious sites and use dubious programms have to lose their account?
I understand that the problems encountered is not your fault, and thank you that you hold under the blows from the users. But there have been proposals to suspend the introduction of the new system, and allow players to correct the data on the right, and then run. You are a representative government and I ask you - discuss it?
I am not a representative nor a government, I am the same player like everyone else here and I do not like these changes neither. I am probably lucky one, because I already went twice through the verification process in the past during the last 3 years (which is not that long compared to ppl that play since beta), so I knew it was crucial to keep all the data.
But I feel sorry for all the users that are unable to play/post/renew subscription. In the end it will hurt all of us playing this game
When logging into your NCsoft Master Account, you will be prompted to answer some additional security questions. Answering these correctly verifies your identity and authorizes a one-time login. Once past the authorization, you can add that computer to a list of computers approved by you. Each time you attempt to log into your NCsoft Master Account from a different computer, you will be prompted with the security questions.
I wonder why you need the password at all if you can use the same security questions to reset it :rolleyes:
I am not a representative nor a government, I am the same player like everyone else here and I do not like these changes neither.
Oh sorry, I thought the red inscription Naia Inspector means that you from administration. Well hopefully administration member also read my post.
This whole confusion could have been avoided if NCsoft just let their playebase know about this sooner than 1 day in advance...
Thanks for helping us grow our server populations yet again...
*sigh*
edit: i see alot of ppl say "if you dont know simple things like your bday, then the acc isnt yours". This isnt true, i have roughly 6-7 different accounts i made over the years. Back in the day, you could change a password by knowing someones birthday (much like this system) and it made it much easier to scam/steal accounts. After having a few friends scammed, I stopped using my real birthday and used fake birthdays on all new accounts i made.
personally I am against this prompt for a birthday bs, as social networks such as facebook/myspace/etc display this info to peoples friends and possibly strangers. not to mention most people use their real birthdays when signing up for forums and game sites. a person's birthday is one of the easiest pieces of info to obtain without them knowing, why NCsoft would base account ownership on this is beyond me. its the dumbest idea ever.
edit 2: my above comment is especially important for chars that had no security questions set in the first place, such as my warsmith seller account.
Got the full info, actually even had the answer to the secret question, except, i dunno if i used capitals or not ...
I'm dislectic so even if i put somthing i can never recall if i used letters or numbers since my brain messes both up.
And even if i write such things down, i can never be shure i wrote it down correctly even if i check a gazillion times.
This whole confusion could have been avoided if NCsoft just let their playebase know about this sooner than 1 day in advance...
Thanks for helping us grow our server populations yet again...
*sigh*
edit: i see alot of ppl say "if you dont know simple things like your bday, then the acc isnt yours". This isnt true, i have roughly 6-7 different accounts i made over the years. Back in the day, you could change a password by knowing someones birthday (much like this system) and it made it much easier to scam/steal accounts. After having a few friends scammed, I stopped using my real birthday and used fake birthdays on all new accounts i made.
personally I am against this prompt for a birthday bs, as social networks such as facebook/myspace/etc display this info to peoples friends and possibly strangers. not to mention most people use their real birthdays when signing up for forums and game sites. a person's birthday is one of the easiest pieces of info to obtain without them knowing, why NCsoft would base account ownership on this is beyond me. its the dumbest idea ever.
edit 2: my above comment is especially important for chars that had no security questions set in the first place, such as my warsmith seller account.
Everyone online knows it:
Never use u'r real name
Never use u'r real adress
Never use u'r real birthday
Never use u'r real mothers or fathers or pets names.
These are the RULES of the internet NOT to get scammed!
Sace, Moxie,
when I authorize certain computer to log into master account your system "remembers" IP, right?
I have dynamic IP each time, so It means I have to authorize same computer every time I login into master account.
Question: how many IPs (computers) can be authorized? Will I get "you have exceeded limit of authorized PCs per account"?
At work I have static IP. Should I try to renew my accounts only at work to avoid this problem?
Sace, Moxie,
when I authorize certain computer to log into master account your system "remembers" IP, right?
I have dynamic IP each time, so It means I have to authorize same computer every time I login into master account.
Question: how many IPs (computers) can be authorized? Will I get "you have exceeded limit of authorized PCs per account"?
At work I have static IP. Should I try to renew my accounts only at work to avoid this problem?
I wanan know this too, i'm always flipping locations because i dont have a real desk i just have a portable Hard drive i connect to the pc i can play or work on...
Sace, Moxie,
when I authorize certain computer to log into master account your system "remembers" IP, right?
I have dynamic IP each time, so It means I have to authorize same computer every time I login into master account.
Question: how many IPs (computers) can be authorized? Will I get "you have exceeded limit of authorized PCs per account"?
At work I have static IP. Should I try to renew my accounts only at work to avoid this problem?
good question but even that might not be safe as what happens when you change jobs/get fired ?
Well, dynamic IP is already unsafe as was mentioned above. Today I have that IP, tomorrow you have it and you need only pass to my master acc to login and steal it. Remembering IP is not security, it's a joke.
And really, when I saw that news I thought that it will be implemented like in a week or so, so I kept saying to people "calm down. go change your security questions, that's why they announce it, we have time". lol at me now :D
good question but even that might not be safe as what happens when you change jobs/get fired ?
Well that's up to the user to take his or her precautions, as long as the pc is clean, and at work they moslty are super clean, there's no problem.
I think there's more a problem for kids in game cafe's where one or the other kid can look over u'r shoulder to get u'r codes, that's a real problem, but one u can do nothing about , helas.
I just wanted to say good job NCsoft for making me fill in the -_- I entered 7 years ago back in open beta for a free beta account. Smart move.
Same here. Account created April 2004.
I know my name and pw but not the answer of secret question. Usually u dont need to answer this question when u didnt forget ur pw.
My ID is already blocked now. 2 L2 and 2 Aion games are registered under this master acc.
Do u know, u dont get money from ppl that cant reactivate theire accs?
its rly intresting that all ppl here play for 7 years....
if that was true we shoudnt had 2 servers now with 2k ppl online but 20 servers with 5k each..
i guess this is a good lesson for all of you who thing with the efforts of others can be someone in a game:)
STOP buy accounts and play your own,its simple....stop complain that u dont remember questions or get lost,i dont care
Thruth isnt always good,cheers :)
ps)Moxie can u do a fast check also on all this ppl who complain 3rd prt softs?its should be intresting rly
regards
Just because you happen to recall your own information, you assume this isn't a big deal at all and everyone having a problem must be a cheater. You claim that anyone having a problem is an account buyer? I'd argue that people not having a problem are more likely to be account buyers, for the obvious fact that those people would be the MOST likely to change their security questions and more recently than anyone else.
On topic: NC you guys are in clear need of a project manager and a brand manager, I happen to be solid at both, you can get me as a package deal and kill two birds with one WakeForce stone, let me know. Thanks!
..
Then Good Morning Seattle!
Is Coffee is tasty?
Don't want to spoil nice morning .. it will be **** hard day.
-----------------
Is queue of ticket reached 1000?
5 people at Help Desk?
15 min like in standard Help Desk to proceed one call?
5 min at after call state?
It gives me roughly 100h to remove that queue ... 100 h working hours for whole team.
It gives 4 days to get standard info : "we looking at your issue"
Hope next night will be less cruel for help desk.
For sake! Couldn't just announce it at least TWO days earlier!?
Just because you happen to recall your own information, you assume this isn't a big deal at all and everyone having a problem must be a cheater. You claim that anyone having a problem is an account buyer? I'd argue that people not having a problem are more likely to be account buyers, for the obvious fact that those people would be the MOST likely to change their security questions and more recently than anyone else.
On topic: NC you guys are in clear need of a project manager and a brand manager, I happen to be solid at both, you can get me as a package deal and kill two birds with one WakeForce stone, let me know. Thanks!
if u are the owner of an account u shouldnt have problems!u should have at least 1 info that prove the ownership,even if u forgot your mothers name
:mad:WTF NCSoft I Say Change The Security Settings Or You Will Lose Alot Of Players Theres A Protest At This Moment In (ADEN TOWN) SEE FOR YOUR SELF:mad:
(CHRONOS SERVER)
Im curious why sace deleted my post where I said putting real information as answer to security question is a terrible idea... do you want your PAYING CUSTOMERS "learn the hard way" how to get hacked by social engineering?
or did sace got angry cause I mentioned a case that really happened where a clanmate used his social skills to discover a few security answers and stole a few accounts from clannies, bypassing the so mighty "security questions"?
I'll say again, 90% percent of identity theft is caused by social engineering, not software exploit... if NCNA thinks you should be putting your real mothers name or your pet name, then they should hire other security adivisors
If someone want find you in real life, this person find you. If some person want steal your goods, they steal them.
I came from ex-Soviet Union country too, and I could understand why the NCsoft ask my informations.
If they Russian peoples don't understand it, it is their problem, than they will go play to ruoff. At least the bigger part of cheaters with this step will disappear from the servers.
It's strange that you don't understand me despite the fact that you were living in the country of thiefs :)
Next of them if You don't trust to the NCsoft, why does the NCsoft trust to You?
Yes, I don't trust to the NC Soft because I'm not sure that providing real and complete information about you will increase the security of the account. The reason is simple: NC Soft may reset your password if smb provides personal info about your account. Knowing your personal information is a key to your account. Therefore I have a .txt file with filled account info but my friend don't take care about this.
If you use Internet to play L2 only, it's ok. But if you are registered in more than ten places which requires your personal information, it becomes too dangerous.
So all i see about the people here is most have you must have bought accounts? cause a legit player would get his account back np even if he has forgotten the initial question he used on set up (just would take a small time) by going through support, i see it as you all Pi***d cause while you bought the account you where just as lazy to change info? just like you where to lazy to lvl a toon in the first place , i for one welcome the new security and laugh at the idiots who dont note things and only want everythink served on a plate to em.
Mothers Maiden name- I guiess its time to call your mom or ask a familly memeber.
Birth Day: Take your right hand...then reach into your wallet....take out this thing they call and I,D and look at the area that says Birthday.
City you where born in: I dunno ask someone...mabey we all have bad memories but common fellas for real ???
Since you seem to not take other people serious here is something for you. I know the city where i was born, but it's hard to remember if you typed in "munich" or "Munich" or "münchen" or "München" or, or, or. It case i really type the "ü" I'm screwed anyway, because it seems the system can't handle special characters, so the answer was probably saved as something like "m#?#nchen". And don't give advice, that someone should not use special letters on the answers, because that's just stupid. Why should i not use them when the whole website is in my mother tongue.
And now i ask you who needs help.
So all i see about the people here is most have you must have bought accounts? cause a legit player would get his account back np even if he has forgotten the initial question he used on set up (just would take a small time) by going through support, i see it as you all Pi***d cause while you bought the account you where just as lazy to change info? just like you where to lazy to lvl a toon in the first place , i for one welcome the new security and laugh at the idiots who dont note things and only want everythink served on a plate to em.
Troll ;) You prove that you have no idea.
I bought an account (and I admit that), but NOT the one that is locked now. I wrote a ticket and wrote as birthday "it might be xx.xx.xxxx or xx.xx.xxxx. I don't know it anymore, because it's the account of my girlfriend, but it could be my date of birth, too". And that seems to be the reason why I don't get my account back (yes, i already got a reply and it says that).
Called and canceled my 4 Lineage 2 accounts, City of Heroes, City of Villains, and Aion accounts yesterday. The Lineage 2 accounts and COH and COV accounts I started a little over 6 years ago. Don't have any of the info. ( I have a life.) Had mine setup through paypal and the credit card I had attached to it expired last month.
This is my last account it was actually on a time card. Will not be renewing because of this overly obtrusive and inconvient security policy that has affected loyal customer base.
I got lucky with the questions; they were stuff I remembered all lowercase, no spaces, but if I had to call I'd be out of luck, living in the other side of the world. Ditto my boyfriend, who's in Australia. With the NCSoft phones locked to CST 9-5, good luck on being able to call, if we had to.
I just talked with a clannie who's had his account since beta; he can't remember his questions and hopes they're simple, and had the account on auto-renew for two years so he hasn't had to log in for that long.
My real issue is that NCSoft couldn't be bothered to warn us about such a major change, when they should have, so we could either refresh our memories or update the questions. And no, the client updater doesn't count, especially as that showed up only after implementation. :mad:
I just want to point at that NOT all the Security Questions are as Easy as your mother and father's names, birthdate, place of birth, etc...
One of my QUestions was: What is the Warrior of Life?
Another Question of mine is: What Primary School did you attend?
I have no idea what I put for the Warrior of Life question.
I don't know what I was thinking for Primary school because I was in three different High Schools or are they talking about Junior High or Elementary school which I moved around because my parents were in the military.
So NOT all these questions are the usual...some are abnormal with many variables...PLUS...take into consideration capitalization...the variations can be mind boggling.
And I too agree that you shouldn't use your real info. Its a game and my Identity Security is more important than this game. So you people who have your accounts great! But you need to stay off this thread because its for people with Trouble. Your Condemning and "Holier than Thou" attitude isn't helping anyone and if anything you're only hurting yourself because I'm sure there are many people you know who are affected by this and who will leave the game. Do you really want the game to be unpopulated and be Epically boring like it was before merger?
Troll ;) You prove that you have no idea.
I bought an account (and I admit that), but NOT the one that is locked now. I wrote a ticket and wrote as birthday "it might be xx.xx.xxxx or xx.xx.xxxx. I don't know it anymore, because it's the account of my girlfriend, but it could be my date of birth, too". And that seems to be the reason why I don't get my account back (yes, i already got a reply and it says that).
oki i do have some idea because i have moved several times and couldnt remember what address i used to set up my master account so i gave support all the address's and guess what? fine accepted
its not my fault you cant remember your girlfriends birthday i bet she happy to read that LOL , why dont you just give support all the info you think it could be when they ask , remember they do know we are human and can accept that we forget somtimes...
Is easy guys what we complain about? Solution so simple:
1. Travel back in time 7 years.
2. Carefully put proper infos, and write down said proper infos.
3. Create a colour key system for serial-to-account so dont they get mixed.
4. Store in safe place.
5. Choose not to have a house fire, flood or something.
But dont worry this is worth it, because now hackers cant login to our ncsoft master account. Of course, doesnt stop them login your game account and take all yer stuffs (Q: Or does the IP apply to ingame access too?).
As stated earlier by myself in this thread..
this implemenation of the security system is a total outright joke..
it's laughable.
Even without going in and setting your machine to having access to the game account... anyone can access it.
The implementation of additional security information just opens up further holes in the system. Doesn't fix the excisting issues and holes already present. And doesn't matter one bit when the hackers or those without proper access use the the backdoor or a window to break through rather then the front door that now has a vault door in its place. ANYONE with any form of logic would realize the utter stupidity of the change being made. It solves nothing and increases the potential security risks.
If they were serious about anything... they'd increase their encryption ciphers and create a system to further protect against key logging. And they would also further increase the security of their account system so that those entering in to steal hundreds or thousands of accounts information including passwords... can't get anything useful out of it.
Instead... they give you a false sense of security and protection through the use of asking personal questions that are actually more easily able to be gotten then most people would think. Some may be more difficult then others....
But if i recall right when i first made my account, i'm positive i put in accurately capitalized and spaced information for my security questions, yet they are not accepted. But i also think that because BOTH of which are actually the SAME THING, that perhaps it figured it was wrong.....
Top it off.. They should have allowed for custom questions and then to fill in the answer to it.
but no.... do something counter productive and half ***** seems to be the going motto for most companies. And unfortunately i don't think sace or moxie had any control over what was occuring. And likely still have zero weight in how things will pan out either. The big wigs will likely just ignore most of what is going on currently and ignore the fact of it being of no help in actually protecting us from anything.
Now i'm personally SCREWED if i don't get my account back.... even though i have my Orginal Key.... the credit card information has LONG expired.. credit cards here have a maximum life span of about 4 years.. some are actually less revolving every 2...
Top it off, when i got the game.. i didn't have credit card.... and i beleive i activated it with a time card perhaps... not entirely sure or remember because at the time, i was having a hell of a time figureing out what i can do to get it working and to play and was grasping at straws as time card have always been near impossible to find here. It could have been my mother old card, or my sisters ex boyfriends, or a gametime card, or who knows what. In all of those cases, it is impossible to find that specific information because such records aren't kept... specifically for credit cards as even through the purchase of anything, there is NEVER any printout except for the last 4 digits (typically) of the credit card used.
if u are the owner of an account u shouldnt have problems!u should have at least 1 info that prove the ownership,even if u forgot your mothers name
lol, u are clueless dude. most people who play this game are in their early to mid 20's. L2 was most likely there 1st or 2nd MMO ever. Many of us purchased our initial account when we were in our teens.
sry but moving from high school, to college to work after college, i have gone through at least 4 different email accounts (my original doesnt exist anymore) and i have no clue where my cd key is. steam didnt exist back then and no one knew the importance of keeping original email and/or their original cd key paper slip when the game first came out.
you also need more than 1 piece of info to prove ownership. you need original birthdate AND original cd key or the original email code. if you dont have both, too bad so sad.
not to mention, if you opened any other ncsoft game on your master account such as guild wars/etc. you will have to proove ownership of those games as well (including all additional L2 accounts on your master account) even if your lineage 2 account was the first one ever made on your account.
finally, your troll attempts fail because everyone just looks at u as if u have no brain cells (which your name implies, how fitting)
edit: the most fail thing about this entire issue is that if you caught Sace's post when she first put it up yesterday, you could still log in and switch your questions/settings to save yourself. so anyone who looked at the forums for that brief 3-4 hours was safe. NCsoft should have given a week's notice with in game announcements so all players could be informed.
So all i see about the people here is most have you must have bought accounts? cause a legit player would get his account back np even if he has forgotten the initial question he used on set up (just would take a small time) by going through support, i see it as you all Pi***d cause while you bought the account you where just as lazy to change info? just like you where to lazy to lvl a toon in the first place , i for one welcome the new security and laugh at the idiots who dont note things and only want everythink served on a plate to em.
will u quit generalizing please...
U'r offending a big part of the legit players who also cant remember those things because i have never eve heardthis from anny other game i have played over the years, generally if u want to install REAL security u work with ID card info and not **** like this.
I heard of this case and this person isnt gonna send a ticket because it only the drop that made the bucket overflow for her now.
This girl plays ever since 4 years now , she had a terrbile thing that happend to her 2 years ago namely :
HER HOUSE BURNT DOWN
So good luck finding anny info back at all, its only the hundrest time she stands in front of a brick wall for somthing she never could do annything about, and she's fed up wiht it and will simply go to wow she said.
Great lineage 2, another innocent punished and lost .
Please remove that security thingy for just 1 week. You are asking people to remember information they put 4-5 years ago.
Or just check the activity of the servers ! They have -60% of the population they had 1 week ago.
Since nowadays there are like hundreds of similar registration questions, like this one (that is, lol, 7 years old), it is kind of impossible to remember every answer correctly (Case-sensitively!). This game was the first I met with such questions/answers. I did not write up the answers, and changed email address since the start multiple times.
Dear GMs, what is the protocol for the case if the tickets are not answered within the given 24-48 h timeframe?
For one thing, I'm extremely glad that everyone that purchased a nicely leveled toon are feeling the burn with these new changes. It will be good to see how many of those people function without their bs advantage they shouldn't have had anyway.
But on the other hand, I find myself in a similar predicament as I never use my real birthday on ANY online game I've ever played. While I remember all my secret questions answers, the birthdate has proven to be quite the foil. However, I don't blame anyone for this other than myself. This is one time my specific paranoia has come back to bite me in the rear.
The funny thing is that I just cancelled my accounts a few days ago as I do every year around this year to focus on new product releases for my company. So when it's time to come back, I guess I'll be sending out some support tickets.
U'r offending a big part of the legit players who also cant remember those things because i have never eve heardthis from anny other game i have played over the years, generally if u want to install REAL security u work with ID card info and not **** like this.
well if you work with support and not against em you will find them fair as i said i had togo through the support ticket way myself... i just provided all the info i had and thought would be usfull to help proove it was my account.. maybe you never heard of it before in your life time because its new? if we never had any techknology updates etc or advance in things hell we would be still using Windows 95 or somthink ?
and yes i agree there is plenty legit players ingame but you still got those who is not legit if some people are offende by post so be it am i bothered no? i will speak what i think regardless of who gets offended. i think its oki because we just getting rid of some more non legit players from game who because they have a healthy wallet buy there accounts.
and BTW your friends house burnt down , im sorry for the loss , but because the house burnt down does that auto wipe the address from her memory , she should still know where it was so can supply it as the adress when registered..
if u are the owner of an account u shouldnt have problems!u should have at least 1 info that prove the ownership,even if u forgot your mothers name
Unfortunately due to ncsofts insanity... they've managed to screw up the database in the process somehow because orginal information... EVEN PASSWORDS don't appear to have been saved properly or moved properly in the past.
Lets just take my support login...
Originally 7 years ago.... i signed up... the information for that login were clear, At the time it allowed capital letters or whatever (i was in the habit of capitalizing things)
So my login ID was such.
A few years pass and it's updated.. suddenly can't login.. why is that? And why won't the "reset password" option work? Least it sends me my orginal usename... CAPITALIZED, even though the support system clearly states "Lower case".... so obviously that system is broken.
Top it off, because back then apparently no password was set...... attempts at changing your password ment you couldn't, because the orginal password is required, and NOW you can't leave it blank, but filling anything in it means it's wrong..... Catch 22 occurs and the support site and support techs have never resolved it (i've submitted 2 since i orginally had the problem).
So 7 years later, we have had i beleive if i recall right, 5 FULL new major updates occur just to that system.... resulting in the orginal data being messed up and no way to resolve and unanswered petitions and tickets lost.
I KNOW i've submitted dozens of support tickets.. and had it not been for the fact that it actually DID email me the capitalized version of my original ID... i would have been more then just screwed.
Can't login into the main/master account.
followed by Not being able to login to the Support system account
Which results in VERY little to NO options at all.
Top it off my attempts at phoning the contact number apparently refused my connection. LOL....
As for my orginal information, i take good care of what i have. The personal questions are impossible to get wrong.. i thought... but apparently whatever ncsoft did in the 7 years... has made those answer INVALID for some odd reason. Like i've stated previously in this thread.... the questions i was presented with both have the same answer, but unfortunately using the very few "alternative" case sensative ways of putting the answers in netted zero results.
Having been LOCKED out at my home and i think i've 2 attempts left at work.... i'm pretty much screwed.
I created this account.... it's mine.. and always has been mine and no one has ever EVER logged into it aside from myself only.
Removing the changes and re-enabling them in a couple of days wont help either. Assuming some people are not playing the game at this time period, cause of a break or something, sooner or later they gonna protest also for it.
I think the best way is to make it optional or everyone that logs on their nc account for the first time after this implemetation needs to be warned that they need to change those questions cause the next time they gonna log they gonna be asked for them.
Since I have an old account you could create custom security questions, want to know what my question is:
It is this:
§☼Ö§♀j32lk;j4
I will never know what I put in this field, I purposely put garbage in every field so no one can **** me and if I lose my password its my own fault.
I have probably spent over $2000 towards this game or more with 4 accounts, for many years, I am entirely most likely screwed. This is crazy.
well if you work with support and not against em you will find them fair as i said i had togo through the support ticket way myself... i just provided all the info i had and thought would be usfull to help proove it was my account.. maybe you never heard of it before in your life time because its new? if we never had any techknology updates etc or advance in things hell we would be still using Windows 95 or somthink ?
and yes i agree there is plenty legit players ingame but you still got those who is not legit if some people are offende by post so be it am i bothered no? i will speak what i think regardless of who gets offended. i think its oki because we just getting rid of some more non legit players from game who because they have a healthy wallet buy there accounts.
and BTW your friends house burnt down , im sorry for the loss , but because the house burnt down does that auto wipe the address from her memory , she should still know where it was so can supply it as the adress when registered..
Because u'r memory can reach 4 years back maybe ?
When u'r pc and papers are burnt can u rememeber every single number ?
i cant even recall my own phone number. (i'm dislectic)
I didn't got a problem with any security question, I perfectly know them!
But I got problems years ago to proof my identity, like Hyper said many of the players specially older ones created their accounts in times where security was not a issue as it is this days and many didn't even eared or understanding about security measures and how sensitive info can turn on the day you need it.
I have four active accounts, I have one other account that is inactive over 5 years, I lost all the unique codes of them, my cd-keys were on the mails Nc sent to me when I purchased directly to them, but my first email provider don't exist anymore, all the mails copy were lost with a lighting that burned my computer and all backups among with other things...
I ended figuring a way with some Nc support guy to show them the proof about ownership, got back my account and never got any problem before or after that, but the unique code remains a dead secret as well the original CD Key, I can understand many security reasons, but being unable after making proof of ownership to get a second mail, or a possible regeneration of the unique codes is something I can't understand.
Good luck to the ppl having problems, I am confident that the support will handle the ppl having problems, but I still think Nc should refine the infos given when customers buy their games, and create a real security backup option in case the customer lose that first info's, not even to mention how English is to many EU players that badly can or could understand what was meaning during the registration process of the game or any mail received, as any other "kid" including me all they wanted was to log in game and start playing.
Oh other simple thing, but still about security, one thing I was against since start was from the linkage of game account to this boards, even with the usage of SSL login, a simple two fields to make a exclusive Forum Login with name and password (that would be forced to be different from MA or GA) is the way to do it, maybe one day that get implemented...
Also this update will raise the wave of RMT - many ppl will buy accounts cuz they are no more able to pay for their accounts or sell the stuff from lost buy yet active accounts.
I dont post much in the forums and i certainly wont read all the posts in this thread thoroughly since ill be too busy trying to figure out what i wrote 3-4-5 years ago as account information when i lived in another part of town, with another person using a diferent bank acount, different credit card, with different pets, favorite trends, before i got the **** beaten out of me and lost my memory twice and a very long etc, since as everyone knows, except aparently ncsoft, life changes, things get lost and people who pay for a service expect to get the service how they like, not how the service provider says.
Around 90% of the computer techs in the planet will tell you that putting the wrong information or as you said gibberish is the way to go, anyone who uses real information for almost anything is bound to get hacked, robed or screwed in one way or the other and is in general consider as mentally deficient by the computer community.
This is to further protect the players from getting hacked exactly in what manner or fashion?
Having everyone spam ncsoft tech support with tickets containing priviledged information and posible answers to their questions (dont even bother denying this we all know people are truly this ignorant) in the span of 2-3 days where you find yourself with hundreds if not thousands of these emails, directed to a single, at most a handful, of e-mail address, truly a hackers dream, or have you really not noticed how account hacking increases when a new patch comes out and people download the same file from the same few locations?
Not sure how overwhelming your technical support with unnecesary tickets is the way to run a business and to be honest most people with a couple of neurons who roam the forums think the same.
Something as easy as a 2-3 week notice before implementing this, putting a notice when you log into game advising people to review and upgrade their information for new upcoming security measures would not only prevent all this debacle for the players, who after all are your customers, but would also allow you to easily see who still has active acounts, who reads the forums or the emails you periodically send for advertisemnt purposes and a miriad of information useful to your company, from my point of view useful information for any company who relies on customers for turning a profit.
Now in regards to the attitude of players learning the hard way im just glad some other gm took over with the answers, also telling people, who are extremely frustrated at the propespect of having years of their life tossed out the window, to calm down, is an excellent idea.
For more constructive purposes, no, players do not have the responsability of remembering every bit of information provided because most of the information provided except the billing information is bogus anyways (as per my previous comment up there somewhere), players have the responsability to pay every month if they want to continue playing and remembering their loging information to access their account, namely, user name and password.
-What about the people who were gifted accounts by a friend or loved one
-The ones who got an account for a friend or loved one who quit and decided to keep paying and playing for that account.
-The ones who quit and thought, cool a new patch coming out ima see if i get back to game and pay my monthly fee to ncsoft, oh wait i need to remember what i wrote when i quit two years ago, nvm, oh i can write a ticket to the tech support who two years ago was perfectly useless for any other matters i addresed to the, yeah definetly nvm.
Im just sad to see how in a single action you've erased all the efforts you've made in the past few months to show the L2 players that you were turning a new page and gaving a **** at all about their opinion and game play experience.
Few hours maybe 1 day, 19-20 pages already? do what you do to us from time to time, roll back and give the proper notice, if not for your customers, at least for the poor people at the tech support who by all manner of guesswork hate you all by now. To those poor people i apologize for the 10+ tickets ill be opening for all my accounts in the next few days.
Because u'r memory can reach 4 years back maybe ?
When u'r pc and papers are burnt can u rememeber every single number ?
i cant even recall my own phone number. (i'm dislectic)
Like i posted no i didnt rememebr thats why i gave em all the address's that i lived at because i wasnt sure which one i used when i registered, yes papers get burnt etc but come on really? cant remember address? none her friends or family knows the address she could ask?
yes i understand Dyslexia and phone numbers etc maybe needed repeated to those with it but even that a friend of you could give it (if current number)
i think its just about people need to stop get what imformation they can get together first , supply everythink you think that will help , even if that means phoning a friend or fmily member to ask "hey do you remember that house i used to live in , you know the 1 that burned down."
I really do feel sympathy for those legit players , but on the other hand im happy for it for those people who buy accounts mess up now.
i think its what NC is planning on.
like all the other opinions on buying adena ,botting etc, buying accounts is it right too bring in these things so late in the game when they done nothink for years ...
IMO yes
And dont forget all those that are calling them all the time. gonna be fun to be them today :)
i suspect they will be busy for the next month or so..... being a monthly subscription system and MOST do not read up on anything and will only realize how screwed they are when they go to reactivate...
after the month.. it'll be toned down.. but still actively occuring for up to as much as perhaps the end of the game itself.
Like i posted no i didnt rememebr thats why i gave em all the address's that i lived at because i wasnt sure which one i used when i registered, yes papers get burnt etc but come on really? cant remember address? none her friends or family knows the address she could ask?
yes i understand Dyslexia and phone numbers etc maybe needed repeated to those with it but even that a friend of you could give it (if current number)
i think its just about people need to stop get what imformation they can get together first , supply everythink you think that will help , even if that means phoning a friend or fmily member to ask "hey do you remember that house i used to live in , you know the 1 that burned down."
I really do feel sympathy for those legit players , but on the other hand im happy for it for those people who buy accounts mess up now.
i think its what NC is planning on.
like all the other opinions on buying adena ,botting etc, buying accounts is it right too bring in these things so late in the game when they done nothink for years ...
IMO yes
Like i said before ,
Very doubtfull there will even be one single bot in disadvantage by this.
Because bots generally keep logs from A to Z in a company style .
On other hands legit player do this for FUN and so arent serious with info because everyone knows that entering giberish is the way to go online NOT to get hacked .
clear now ?
And for the record, can u give me like on other single game that would do THIS to his players ?
I don't ... !
I just cant believe this is happening... AGAIN! Although i should have expected it knowing how NCSoft deals with things.
I happen to be one of the "lucky" ones that remembered the answers to those "absolutely irrelevant" questions, and managed to get 2nd account access after 4 (omg 1 more and i'd be screwed) "case sensive" attempts. I also have a lot of friends (all old school players) that wont probably be able to renew this account after this for many different reasons, despite i know them from the beggining and ofc they are the original owners of the account. My friendlist today has half the active ppl than it had yesterday, and i hardly doubt is a coincidence.
And all this... what for? Hackers will still be able to log into my account if they want, my account wont be even a tiny little bit more secured (wops now anyone that had my IP from yesterday will have an "authorized computer", In the case i get hacked, i wont be getting any help from NCSoft, and i will be left to play with a lot less friends.
Are u SERIOUS? not even 1 week notice? an email with questions reset? an IG announcement? ANYTHING that gave us a little time?
PLEASE JUST SET BACK THIS SECURITY MEASSURE FOR 1 WEEK, RESET QUESTIONS AND LET US HAVE OUR FRIENDS BACK!
Hello NC/Moxie , could you please look into this ticket ?
110303-002876
its my friends acc, she doesnt remember the Answers, and her account is about to expire in 2 days...
And for the record, can u give me like on other single game that would do THIS to his players ?
I don't ... !
no im not clear LoL guess im dumb i thought we agreed this was a new thing? , the world goes aroound things change (like why some people have forgot original info) i cant name another game thats done this but if its new who is to say other games wont follow suit in the future?
i feel we will agree to disagree so there is not alot point for us to be arguing against it is there? i think its oki idea you thinks its bad we should effectly leave the posts to those who have real problems and want to get there support tickets read and solved..
One of my clannies is likely to quit. She was new to the game and even with her responses written down she was getting login attempt fails. She didn't want to have to stress over a game, and she was playing as a break between studying sessions. Hell, I also had my info written down and still got 2x login fail. How does that make any sense?
Another couple of friends never wrote real info because working in security they know how easy that stuff is to get for hacking. Birthday, address, mother's maiden name? Easy to get.
Another one is likely to just give up the account if he can't get in because he's at work when NCSoft's call center is working and they don't let you do personal calls while working. And I'm sure it'll take longer than just your lunch break or coffee break to reach them.
And they're already talking about how much easier it is just to apply to a different game than to deal with NCSoft support's automatic assumption that just because you can't remember your answers or if they were upper case or lower case, you MUST have bought the account.
And seriously, NCSoft? IP address lock? You mean EVERYONE has a static IP? REALLY?
GG NCSoft. Losing paying customers because you couldn't be bothered to do what every other company does : notify paying customers of changes at least 2-3 weeks ahead of time.
That's true, all the oens who's account is about to expire or expired between yesterday and today.
they cant even write on this forum annymore, because this forum doesnt even have a geust section.
Yeah, and then there was my friend who was thinking of reactivating one of his characters (he has 3 he has been regularly levelling, but had to stop because he had lost his job) ... and while he still has his passwords, he no longer remembers the security questions.
Since, y'know, his passwords were known to him only and worked. Till just a little while ago.
One of my clannies is likely to quit. She was new to the game and even with her responses written down she was getting login attempt fails. She didn't want to have to stress over a game, and she was playing as a break between studying sessions. Hell, I also had my info written down and still got 2x login fail. How does that make any sense?
Another couple of friends never wrote real info because working in security they know how easy that stuff is to get for hacking. Birthday, address, mother's maiden name? Easy to get.
Another one is likely to just give up the account if he can't get in because he's at work when NCSoft's call center is working and they don't let you do personal calls while working. And I'm sure it'll take longer than just your lunch break or coffee break to reach them.
And they're already talking about how much easier it is just to apply to a different game than to deal with NCSoft support's automatic assumption that just because you can't remember your answers or if they were upper case or lower case, you MUST have bought the account.
And seriously, NCSoft? IP address lock? You mean EVERYONE has a static IP? REALLY?
GG NCSoft. Losing paying customers because you couldn't be bothered to do what every other company does : notify paying customers of changes at least 2-3 weeks ahead of time.
Never mind that it doesn't come close to stopping the hackers or the botters. The hackers will just adjust what they do, and devoted botters will just setup VPN's to get around the limit.
About the only time I've gone to access my Master Accounts, it was for billing. Despite otherwise being able to login to them, tons of people get screwed for lack of memory of rarely-used security questions.
I'm not sure if I want to put in a support ticket if NC's treating people this way. It just seems pointless if one's lack of memory gets rewarded with a lockout.
Never mind the lack of revenue from people who could login beforehand and reactivate their game accounts.
Just because you happen to recall your own information, you assume this isn't a big deal at all and everyone having a problem must be a cheater. You claim that anyone having a problem is an account buyer? I'd argue that people not having a problem are more likely to be account buyers, for the obvious fact that those people would be the MOST likely to change their security questions and more recently than anyone else.
On topic: NC you guys are in clear need of a project manager and a brand manager, I happen to be solid at both, you can get me as a package deal and kill two birds with one WakeForce stone, let me know. Thanks!
I recomend him. Since he became Blah moderator we noticed a huge jump on the quality of the comments.
@ Terry: Exactly. I was lucky. I got in to my accounts. But there was a few terrifying moments where they didn't want to accept my security replies and I was wondering "did I change them and not update my record?! was it uppercase and I wrote it wrong? DO I HAVE TO CALL THEM UP?!" Hell, if I had to, I wouldn't. Long distance international phone bills are something I can't afford, and paying that vs paying for at 15$ per month account is something I'm not willing to do.
I'm wondering how many of my friends I'm gonna lose, and really, if they're gone there's no point in playing further. They're THE reason why I've been playing this game for the last near-decade. All legit, constant, if casual players who enjoy each other's company and not care about becoming uber.
And no, if I do end up quitting, nobody's getting my stuff. Gothpixie helped me get that gear by farming for the mats and crafting it all. If I ever give my things away, it'll be to her and nobody else.
That's insane. A number of the people I know who can't get in KNOW THEIR MASTER ACCOUNT PASSWORDS. They even know about the game passwords and didn't know there was THIS UPDATE TILL I MENTIONED IT IN ALLY CHAT.
They just don't remember the security questions any more. So the Master Account Passwords are USELESS.
maybe moxie and sace should send out a bulletin to all their support reps that All players EVEN if they can access the game and login... NEED to ignore this fact to resolve MASTER ACCOUNT logins....
Seriously that guy should be fired. It's totally inexcuseable...
maybe moxie and sace should send out a bulletin to all their support reps that All players EVEN if they can access the game and login... NEED to ignore this fact to resolve MASTER ACCOUNT logins....
Seriously that guy should be fired. It's totally inexcuseable...
Totally agree ,
More then one player still isnt aware that this disaster is happening!
We need an ingame message about this horrifying drama that is happening.
What's completely inexcusable is that they didn't warn their customers ahead of time with even an email at least 2 weeks before. I worked Credit Card customer support for a bank before, and we'd be briefed like this
2 months before - snail mail notice sent out
1 month before - email notice sent out notifying of change
Same time: Every rep has to remind customer of imminent changes during the call at some point. They'll likely not know about it. Assume the mail gets eaten by spam filters.
two weeks before changes are implemented: "Please remind the customer repeatedly (at least once or twice) about upcoming security changes and that they need to update their account info records for THEIR account access. It's less pain on you guys later and one less person yelling at you. And if they've had the warning, just apologize and explain you had to at least try."
There was no warning NCSoft. No email, not even a notice on the client, or ingame "HI WE'RE DOING THIS PLEASE UPDATE YOUR INFO AND CHECK!!!!" Logging into game doesn't equal being able to get into our master accounts.
Why do I have a feeling that this is the Territory War badges debacle all over again? Oops we screwed up cause we didnt think ahead, but its all ok just learn to live with it.
I'm still waiting for the OK OK we admit we messed up and would like to rectify this.
21 (TWENTYONE) pages of rage, hate and resignation still don't seem to be enough for NCWest to realize how bad the mistakes they keep doing are. They don't even realize how basic the mistakes are. They are failing to follow the very essentials of dealing with customers ... I don't get it.
I'm still waiting for the OK OK we admit we messed up and would like to rectify this.
Even if they do this, they lost a more important thing already: the trust of their costumers. If the ticket numbers are really a counter there are already over 6000 accounts locked (and that in 2 days). That's like 2 or 3 times all active players on both lineage 2 servers.
I know 14 guys in real life that said, they will not even try to get their info back. They will just not buy any NCSoft games in the future. Other gaming companies have their ****, too (e.g. Ubi Launcher), but there is one important difference. They (the other companies) say that they do it for them, NCSoft claims that they do it for us (the players). Browsing through this and the Aion forum I can barly find anyone who really needed the feature. Even the people that are not locked out say, that this was not neccessary.
Why do I have a feeling that this is the Territory War badges debacle all over again? Oops we screwed up cause we didnt think ahead, but its all ok just learn to live with it.
I'm still waiting for the OK OK we admit we messed up and would like to rectify this.
the bolded part pretty much sums up NCwest completely.
I wonder how many other EU/US accounts from other games are effected by this. Would be even more fail if people who cant get into their master acc's anymore cant cancel their auto-renew payment method...
O wait thats happening right now because Master Account Passwords are worthless.
At this time we need to verify that this is indeed your account. Please provide as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used (Please provide the last 4 digits of the card ONLY). If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
Even if they do this, they lost a more important thing already: the trust of their costumers. If the ticket numbers are really a counter there are already over 6000 accounts locked (and that in 2 days). That's like 2 or 3 times all active players on both lineage 2 servers.
I know 14 guys in real life that said, they will not even try to get their info back. They will just not buy any NCSoft games in the future. Other gaming companies have their ****, too (e.g. Ubi Launcher), but there is one important difference. They (the other companies) say that they do it for them, NCSoft claims that they do it for us (the players). Browsing through this and the Aion forum I can barly find anyone who really needed the feature. Even the people that are not locked out say, that this was not neccessary.
NCsoft says this is for our security, but forgot dynamic IP's exist with the majority of the world. Unless of course their computer verification goes off Mac Address, but I doubt that.
At this time we need to verify that this is indeed your account. Please provide as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used (Please provide the last 4 digits of the card ONLY). If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
We look forward to assisting you.
FOR WHAT U SEND ME THIS **** ????????
IS A RLY NICE JOKE I DONT HAVE THIS INFOS
in order to get help you need ALL of the following:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
as well as ONE of the following:
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used (Please provide the last 4 digits of the card ONLY). If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
or maybe Sace can correct me if im wrong, but this is how it was after the break I took a few years back and couldn't remember my password. Funny thing was they demanded the CD Key of my original Guildwars acc (created after my L2 account, but on same PlayNC account) and I didnt have that. Took a long time for them to finally believe me, and a long time dealing with my old bank to get my old non existant expired debit card number. NCsoft didn't have the common sense that if i could prove that the first account ever created on the PlayNC was mine, everything added after that had to be mine too, but common sense doesnt exist with them much it seems (as obviously shown today).
Hopefully this failbus of a decision on NCwest's part doesnt kill whats left of this game...
this acc i get from RL friend he is dead last years at cancer i dont have any info. I pay all time whit GTC and take same IP. Why they dont reset this **** and let me go in ?
...you mean I WILL HAVE TO REDO THAT LOGIN WHEN MY IP ADDRESS CYCLES?!
if they verify based on IP yes, they havent said how they verify your computer. easy way to check is to log in on your master account on 1 computer, and then try on a laptop or another computer on the same network at home. If it doesnt prompt you for a verification process on the second computer, they most likely go off IP address.
So all i see about the people here is most have you must have bought accounts? cause a legit player would get his account back np even if he has forgotten the initial question he used on set up (just would take a small time) by going through support, i see it as you all Pi***d cause while you bought the account you where just as lazy to change info? just like you where to lazy to lvl a toon in the first place , i for one welcome the new security and laugh at the idiots who dont note things and only want everythink served on a plate to em.
Dude, ****, seriously. Ppl already explain wht happened. We just dont use this thing of answer question since i never had problems with password. Could you understand that, you nerd?
this acc i get from RL friend he is dead last years at cancer i dont have any info. I pay all time whit GTC and take same IP. Why they dont reset this **** and let me go in ?
because NCsoft obviously didn't think this through at all.
the dumb thing is that anyone who saw the orignal post by Sace could actually still access their master accounter before they implemented this BS security stuff were able to log in and set their questions accordingly, without going through the verification process. So unless we all looked at the forums in that 4-6 hour period and jumped on the opportunity to switch stuff, we are all screwed.
still dont understand how announcing this change 6 hours before it goes live and giving us a week's notice with proper notification in game is any different. we should have had ample warning about this.
if they verify based on IP yes, they havent said how they verify your computer. easy way to check is to log in on your master account on 1 computer, and then try on a laptop or another computer on the same network at home. If it doesnt prompt you for a verification process on the second computer, they most likely go off IP address.
I will try this later tonight to find out.
Please do, and thanks. This is the only laptop that can run L2 in my house and none of my RL friends play this in my country. They all play WoW. Which I don't like.
This is the response I got when I was able to log in (both of my accounts - 1 active, 1 inactive because I can't afford to support 2 accounts for gaming now)
Someone at (IP ADDRESS BLANKED OUT) has logged into your NCsoft account (NAME BLANKED OUT) and added the IP to the list of authorized locations for the account.
So I'm guessing they're using that instead of keeping a cookie on your computer for ID purposes.
PS: even six hours difference wouldn't have been enough because of GLOBAL different time zones. TWO WEEKS OR MORE. INGAME BLUECHAT NOTIFICATIONS ON LOGIN! And email notifications!
Dude, ****, seriously. Ppl already explain wht happened. We just dont use this thing of answer question since i never had problems with password. Could you understand that, you nerd?
HE DONT REALISE ONLY BOUGHT ACCOUNT STILL REMEMBER INFO FROM 6 YEARS BACK.
cUZ ONLY THEM ARE SCARED FOR RECALLS.
Please can we get an official answer that the feature will be closed for a certain period (at least) so ppl can get their accounts back and end this charade ? :confused::confused:
because NCsoft obviously didn't think this through at all.
the dumb thing is that anyone who saw the orignal post by Sace could actually still access their master accounter before they implemented this BS security stuff were able to log in and set their questions accordingly, without going through the verification process. So unless we all looked at the forums in that 4-6 hour period and jumped on the opportunity to switch stuff, we are all screwed.
In the quest for them to beat the hackers, they ended up harming legitimate players.
Does NC really not want more money from legitimately activated accounts?
Don't NCsoft have *board meetings* where people inside the company, like producers, development, managers, etc. gets together and discuss stuff before its implemented ?? if so, why do we first hear about this now ?
You post that "we will soon turn on", actually is on the same day as it's implemented .. How the hell are people supposed to react to a scheme change, or a large security update like this is, from you if they are not informed in a timely manner...???
You even say, people who entered gibberish have to learn it the hard way .. some people of those have actually being paying customers for years and you just say "learn it the hard way!?" ... What the hell is that kind of customer care ..
Way to go NCwest .. you just screwed the games you have even more! :rolleyes:
You didn't think this, just a bit thru, and now YOU and YOUR CUSTOMERS pay the ultimate price.
YOU = Lose customers, $$$$ MONEY
PEOPLE = Lose their chars, $$$$, invested time, friends, etc.
If you want your company screwed up just tell us and people will leave it and not waste their freaking money on a sinking boat!
the bolded part pretty much sums up NCwest completely.
I wonder how many other EU/US accounts from other games are effected by this. Would be even more fail if people who cant get into their master acc's anymore cant cancel their auto-renew payment method...
O wait thats happening right now because Master Account Passwords are worthless.
Hehe, didnt even think about that, arent there any legal issues connected to this? Knowing the American culture some idiot will try and make a lawsuit out of it.
Dude, ****, seriously. Ppl already explain wht happened. We just dont use this thing of answer question since i never had problems with password. Could you understand that, you nerd?
since u never had a problem why clog up the board for those that do? like i said let those people with the problem get posted so they can be dealt with and stop creating more **** for people to read through DO YOU UNDERSTAND THAT ?
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
its a pretty strong method to protect players from beeing hacked if even the original owners cant log their accounts anymore i have to admint that lol ....
How a company can be so full of fail , we arent in the stoneage anymore , or mb im wrong ...
They - NCSoft - only ask you to answer two simple questions.
I think its pretty easy.
But...
If you didn´t take seriously the security questions when you create the account, or the account, originally, was from somebody else... you can only blame yourself, not NCSoft!
since u never had a problem why clog up the board for those that do? like i said let those people with the problem get posted so they can be dealt with and stop creating more **** for people to read through DO YOU UNDERSTAND THAT ?
I have 3 accs. My main ACC is fine, the others not. My wife have 2 ACCs. One is fine, the other not. I have my payments with CD KEY registered in the website i purchase for my 3 ACCs, but only this, not other infos. My wife dont have anything. So, since we dont remember our answers of our other accounts we bought our toons, right?! Thats you theory. If u solved ur problem, dont come here talking BS for the ppl that never care before about these questions becouse they just didnt need to use before. Also, all my infos on my acc are like oiasdhoajhdo8da becouse i just decided dont put my real infos there.
I have 3 accs. My main ACC is fine, the others not. My wife have 2 ACCs. One is fine, the other not. I have my payments with CD KEY registered in the website i purchase for my 3 ACCs, but only this, not other infos. My wife dont have anything. So, since we dont remember our answers of our other accounts we bought our toons, right?! Thats you theory. If u solved ur problem, dont come here talking BS for the ppl that never care before about these questions becouse they just didnt need to use before. Also, all my infos on my acc are like oiasdhoajhdo8da becouse i just decided dont put my real infos there.
lol you have 3 accs and your wife 2, the midle name of your moms changed 5 times? You borned on 5 diferent places?
LoL... now do your homework and open one ticket for each acc.
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
I don't think it's really your place to criticize how people tend to their own privacy and integrity... or to point your finger at the customer accusing them of having done something wrong
You can't possibly deny that this security update was rolled out embarrassingly bad. There should have been announcements several weeks in advance at the very least. The way you did it only caused unnecessary trouble for you and the players and also affects even the players who did know their answers who now have to wait longer in line for any other kind of help. Then there is also the point of people using old accounts that may have been passed down to them. This is something that has happened a lot over the past few years and has never been a problem for anyone. Now they lose work they've put into the game and you lose revenue, no one wins... and it could all have been prevented if you had taken your time to think this through properly. There is something very flawed with a security update that forces people to quit against their will no matter what the reason.
NCsoft says this is for our security, but forgot dynamic IP's exist with the majority of the world. Unless of course their computer verification goes off Mac Address, but I doubt that.
Mac addresses are even worthless.. although each machine has a unique mac... and each devices does to (or at least should)... this would present a massive issue as the mac address assigned would be not for the computer.. but for the gateway/router in place..
And some ISPs use a private system in which your home modem/router wouldn't be the base system, it would apply to their entire network in that area... which could potentially cover an entire district or city...
At which point, ANYONE in that area would be able to access it..
that's why the IP address is a total joke..
With private or solution in which everyone connected to the internet is assigned through a system such as that, it's more difficult to setup servers and such.... but it's also much more difficult for people to tunnel there way into your system too because essentially everyone is on a large "corporate" like structure even if it's residential...
Surfice it to say.. while i like the idea of IP logging and frequent notification when users are accessing things and such.... it's impossible to create a perfect system to litterally tie it to a system.
I do expect though that there will be a limit on the NUMBER of location you can access your master account from..
however i think it's utterly fruitless, the system is backwards.... you should be able to log into your account and provided with the right options... ADD a machine to be ABLE to log into the game.
THAT would solve problems.... but no.. they did it assbackwards.
Then there is also the point of people using old accounts that may have been passed down to them. This is something that has happened a lot over the past few years and has never been a problem for anyone.
lol you have 3 accs and your wife 2, the midle name of your moms changed 5 times? You borned on 5 diferent places?
LoL... now do your homework and open one ticket for each acc.
Hey, as i said before, i dont put my REAL infos there becouse i dont feel secure putting personal infos in a webiste that i dont know what they do with these infos. Can you understand that, nerd? I never cared, in 6 years with my acc, to use these answers becouse i just never needed. Pls, stop try be the guy that knows everything. Ppl here have differents situations.
They - NCSoft - only ask you to answer two simple questions.
I think its pretty easy.
But...
If you didn´t take seriously the security questions when you create the account, or the account, originally, was from somebody else... you can only blame yourself, not NCSoft!
So you think its fair that ppl who have been loyal coustumers for years suddenly get locked out of the game because they have foregotten an answer to a secret question they created many years ago?
seems a bit harsh to me.
I completely agree that choosing a strong password is good idea. Whatever the account owner enters as their information is up to them. It doesn't have to be the truth, but it does have to be something that they will remember. It is a players responsibility to be aware of their own account's information.
To players that forgot their information, contact support and they will be able to help you through other verification methods and then your security questions can be reset as necessary.
What gives you a right to demand as a password a tool that is supposed to be helpfull only at recovering forgotten password and was described clearly that way at creating account? What makes you think u can threat players (that simply know they never forget their pass and dont pay attention to this tool any much) like that they are stupid they dont notice thing they clearly know they never gonna use?
There was clearly told in registration e-mails what players need to keep saved for future comunication with NC support and this security Q/A was not any of that. Are u (NCSoft) just trying to annoy your customers as much as u can and get rid of players by any possible way u can?
Question, if we never stop our payment, we can keep playing? or will we ever need this pass to login to the game?
If you ever miss your payment (because of some bank or payment system glitch, or over-limit transaction or lost/stolen card problem... or even NCsoft's own FRAUD SUSPICION going wild) or NCsoft loses their ingame password database and resets their ingame passwords again (as already happened once), you will not be able to continue to play.
So you think its fair that ppl who have been loyal coustumers for years suddenly get locked out of the game because they have foregotten an answer to a secret question they created many years ago?
seems a bit harsh to me.
The security questions are easy!
Only three reasons to not know what are the answers to the questions:
1- you put some giberish and is your fault, if you not remember that.
2- you forgot the answer to simple things, that everyone should remember: name of pet, family name of mother, color of first car, etc. - and that is a health problem.
3- you bought/received the account from somebody else, and that person didn`t give you the answers to the security questions.
Hey, as i said before, i dont put my REAL infos there becouse i dont feel secure putting personal infos in a webiste that i dont know what they do with these infos. Can you understand that, nerd? I never cared, in 6 years with my acc, to use these answers becouse i just never needed. Pls, stop try be the guy that knows everything. Ppl here have differents situations.
Not their fault if you if you are afraid of ghosts. Im a nerd for sure, prefer to be one than be a dumb afraid of technology.
They - NCSoft - only ask you to answer two simple questions.
I think its pretty easy.
But...
If you didn´t take seriously the security questions when you create the account, or the account, originally, was from somebody else... you can only blame yourself, not NCSoft!
my issue isnt that, it is with the fact that Sace posted the notification on the forums and then roughly 6 hours later they implemented the features. If they can post the notification 6 hours prior to it going live, they could post in game announcements 1-2 weeks in advance. The people who saw the forum post last night were able to handle their questions if there was an issue. the people who didnt see the forum post are unable to fix their questions now.
i understand your point on not taking questions seriously, but in all honesty, the only people who avidly check/change those questions are people who purchase an account and try to prevent it from being recalled.
I refuse to use mothers maiden name as many people who know me know the answer to that, why would i use that question? my first pets name? not hard to find. what town was i born in? easy to figure out. what grade school did i go to? easy as well. all of this info can be found via social networks and other sites online if someone tries hard enough. anyone who uses easily obtainable info for their account is a moron, as there are way too many scammers out there who are readily waiting for the chance to strip your acc and cash out on it.
as a side note, here is a question to NCsoft:
Why did you implement this when you don;t even allow for fully secure master account passwords? We can not start a password with a number nor can we use special characters. implementing the ability to make more complex passwords is alot safer than this easily cracked system you just implemented. is this your first time on the intrawebz?
2- you forgot the answer to simple things, that everyone should remember: name of pet, family name of mother, color of first car, etc. - and that is a health problem.
Do you realise that the majority of the players on NC West servers do not use English as their primary language?
And the majority of the rest may have actually improve their spelling since they started the game and filled out those forms :rolleyes:
I fail to see how this is even slightly beneficial from the NCSoft stand point. Yeah they are trying bolster security but if you're account gets hacked, 9/10 times it falls upon user error and neglect. These new added security measures do nothing other than infuriate hardcore and long-term players. Myself have had no issues with the security updates but completely understand and feel for the throes of players who have been ****** over by this update. Is it really that hard to send out mass e-mails to players or even send out global shouts to players in-game? Hell thats the least that could have been done. And now NCSoft is left to wallow in another failed attempt to tighten game security and undoubtedly lose a lot of hardcore players. It boggles my mind to think that this may have even been a good idea. In an already dying game you would think NCSoft would want to hold on and at least "pamper" their last, yet devoted core of players that have been players for years. But instead then hang them out to dry. GF NCSoft, you may have just officially killed Lineage 2 by your own hand and not of that of dwindling player activity.
I don't think it's really your place to criticize how people tend to their own privacy and integrity... or to point your finger at the customer accusing them of having done something wrong
You can't possibly deny that this security update was rolled out embarrassingly bad. There should have been announcements several weeks in advance at the very least. The way you did it only caused unnecessary trouble for you and the players and also affects even the players who did know their answers who now have to wait longer in line for any other kind of help. Then there is also the point of people using old accounts that may have been passed down to them. This is something that has happened a lot over the past few years and has never been a problem for anyone. Now they lose work they've put into the game and you lose revenue, no one wins... and it could all have been prevented if you had taken your time to think this through properly. There is something very flawed with a security update that forces people to quit against their will no matter what the reason.
Winner, winner, winner! What happened to the customer is always right, anyway? My company is an e-commerce powerhouse and a huge part of our success has been our focus on serving and taking care of the customer. Any sort of new procedure is always heavily tested first and the final roll-out is mostly dependent on what the customers want and what the company can handle. Clearly in this case, the company can't handle what they implemented and at least half of the customer base is VEHEMENTLY opposed.
Now also note, the people that support this change and the people that wanted more security, were not in any way thinking of leaving the game because of the lack of this feature and if NC owned up to the mistake and pulled back for at least a week, they would continue to subscribe. But without making concessions they are about to have a real ******* Libya on their hands and they can say good bye to a large number of the loyal player base.
But hold tight L2'ers, I feel extremely confident they are planning on making the proper moves. After the fact of course, but that's par for what we have grown to expect :)
my issue isnt that, it is with the fact that Sace posted the notification on the forums and then roughly 6 hours later they implemented the features. If they can post the notification 6 hours prior to it going live, they could post in game announcements 1-2 weeks in advance. The people who saw the forum post last night were able to handle their questions if there was an issue. the people who didnt see the forum post are unable to fix their questions now.
i understand your point on not taking questions seriously, but in all honesty, the only people who avidly check/change those questions are people who purchase an account and try to prevent it from being recalled.
I refuse to use mothers maiden name as many people who know me know the answer to that, why would i use that question? my first pets name? not hard to find. what town was i born in? easy to figure out. what grade school did i go to? easy as well. all of this info can be found via social networks and other sites online if someone tries hard enough. anyone who uses easily obtainable info for their account is a moron, as there are way too many scammers out there who are readily waiting for the chance to strip your acc and cash out on it.
Every single job I've been to that has passwords tells us "Do not use any (of the information you listed) as security questions. Personalize them Only you can answer them." ditto with retrieving and security questions.
So the REALLY smart people don't use any of the info you listed.
Of course, this doesn't even take into account people who as kids/youth/adults move around a lot, like military, expats and diplomats, college students... Sure, they have more options for answers and that much more chance in getting it wrong and having their account locked.
Every single job I've been to that has passwords tells us "Do not use any (of the information you listed) as security questions. Personalize them Only you can answer them." ditto with retrieving and security questions.
So the REALLY smart people don't use any of the info you listed.
Of course, this doesn't even take into account people who as kids/youth/adults move around a lot, like military, expats and diplomats, college students... Sure, they have more options for answers and that much more chance in getting it wrong and having their account locked.
my account only has these generic questions to put, I can not put a custom question. so my point is that i use alternate answers that dont make sense to these questions to help protect my account. anyone with half a brain would do the same and NCwest is now punishing those people who took the extra measure to make their generic, unsecure question forms more secure.
my issue isnt that, it is with the fact that Sace posted the notification on the forums and then roughly 6 hours later they implemented the features. If they can post the notification 6 hours prior to it going live, they could post in game announcements 1-2 weeks in advance. The people who saw the forum post last night were able to handle their questions if there was an issue. the people who didnt see the forum post are unable to fix their questions now.
i understand your point on not taking questions seriously, but in all honesty, the only people who avidly check/change those questions are people who purchase an account and try to prevent it from being recalled.
I refuse to use mothers maiden name as many people who know me know the answer to that, why would i use that question? my first pets name? not hard to find. what town was i born in? easy to figure out. what grade school did i go to? easy as well. all of this info can be found via social networks and other sites online if someone tries hard enough. anyone who uses easily obtainable info for their account is a moron, as there are way too many scammers out there who are readily waiting for the chance to strip your acc and cash out on it.
as a side note, here is a question to NCsoft:
Why did you implement this when you don;t even allow for fully secure master account passwords? We can not start a password with a number nor can we use special characters. implementing the ability to make more complex passwords is alot safer than this easily cracked system you just implemented. is this your first time on the intrawebz? Today 07:56 PM
You are right, the players should be warned with some weeks in advance.
About the information in online social networks: online social networks are one of the greatest dangers too our privacy and security. It really baffles me the number of people that put sensible information about themselves and their family on that kind of sites. People should be more cautious.
And if people can remeber some password with diferent symbols, number and letters, they can also create and remember invented answers to the security questions, if they don´t like too put true answers.
Really: if people take seriously a creation of a password, why shouldn`t they take seriously the answers (invented or not) to the security questions.
Do you realise that the majority of the players on NC West servers do not use English as their primary language?
Yes, i think that must be true.
But:
If they didn`t understand what they are reading, they should look for help (dictionary or some web translator).
Ignorance isn`t an excuse for not taking seriously what is asked in our account creation.
have the original CD key, email adress, password, etc.
but have no idea what answer i put in for 3rd accounts secret questions i know 1 for sure, but the other one must be mispelled.
ive had to do this about 3 times now and im getting tired of dealing w/ NC soft everytime they try to make the game more secure because they have such lol security...
just enable our info to be sent to our original email adress already. even if you dont use it anymore you can jus go back and reactivate your dormant email.
nevermind how stupid this system is... NC doesnt even respond to tickets in a reasonable ammount of time.
when changing the settings you would think you could anticipate a influx of support emails and atleast have enough staff w/ some idea of how things are spose to work to handle atleast a 1st response in a 20 hour period...
got my account back.... but after browsing through the acocunt profile and settings and stuff for the master account.. there doesn't appear to be any way to change the "questions" or even to REVIEW them..
now all it takes to get into my account is the correct password and then my birthday....
While i'm happy to have had access.. i'm very disappointed i can't even make a selection for what those "additional" question will be... or to even update them.
"All future community events are postponed until further investigation regarding the events that happened on March 11th at the PAX event in Boston..."
lol.
bad thing is, as always, Sace is just posting what she is told to post, this change came from higher ups that are clearly disconnected with the services their company offers their customers. Sace will get the blunt of the hate mail, her bosses will sit in their offices not caring thinking they just made the game experience here better. If i was Sace I would hunt for a better company to work for, NCsoft clearly doesn't have a future with the NA/EU market.
I don't blame Sace (alone)....
I blame the entire NC NA crew and especially their new (much too old boss for this game imho).
my account only has these generic questions to put, I can not put a custom question. so my point is that i use alternate answers that dont make sense to these questions to help protect my account. anyone with half a brain would do the same and NCwest is now punishing those people who took the extra measure to make their generic, unsecure question forms more secure.
Yep, totally agree with you.
For the record, I got almost locked out because I could not remember "caps, or no caps" and "which of my 6-7 elementary schools did I USE?!" (and to make matters worse, not ONE of them was in English and needed approximate romanizing.)
While i'm happy to have had access.. i'm very disappointed i can't even make a selection for what those "additional" question will be... or to even update them.
"All future community events are postponed until further investigation regarding the events that happened on March 11th at the PAX event in Boston..."
lol.
bad thing is, as always, Sace is just posting what she is told to post, this change came from higher ups that are clearly disconnected with the services their company offers their customers. Sace will get the blunt of the hate mail, her bosses will sit in their offices not caring thinking they just made the game experience here better. If i was Sace I would hunt for a better company to work for, NCsoft clearly doesn't have a future with the NA/EU market.
When my clan member created an acc he had saved the answers for security questions on a paper. Later he changed these questions.
Today he tried to log into master account, the system asked new questions but the answer didn't match. Then he tried to enter the answers for old questions and OMG! they matched!
So you must remember the answers that you put there even you changed it. Mwhahaha, its the greatest fail ever.
On the other hand you guys from NCsoft talking about security awesome things and game still has so many bugggggggggggggggggggggggggggggssssssssssss
they are concerned about our account secruity but dont care about 3rd party pvp programs. im glad to see their hard work is paying off lol
edit: maybe they should try listening to the community for once... o wait, thats what companies do who care about their customers, my bad.
the community wants a marketing department, a better thing than gamegaurd, stabalized game servers, communication on updates when they happen in korea, gm support in game to prevent cheaters.
the community gets increased account security measures that prohibit half the players from renewing their accounts and/or cancelling their accounts, poor communication, no 3rd party program support except against regular mat farming bots, and the all wonderful updated web site (lol joke is lol, not really)
not to mention ncsoft isnt banning known adena seller, they leave them unbanned to catch the players who buy adena and trade with those known unlegit characters. i heard of a few ppl who were recently banned for RMT and that was their email response form NCsoft. glad to see NCsoft is going after the players instead of the companies... something about that doesnt seem right to me...
Ok 1st of all lets sort things outs!There are players Playing from A)Their Homes(Which is the safest way) and B)Guys that playing from net cafes!
With these "security questions"u cannot achieve anything special really!in both ways a key loger can imported to ur PC (in net cafes more likely but in ur home PC too) ! In both ways u can get hacked really ! With a key logger!U cannot really do anything about it!Also Whats the "Secret" When the questions ..(especially for the guys playing from net cafe) can be seen "Loud&Clear" Both Question and Anwser!The thing is that u didnt gave any info that u gonna make such a thing at least a day or two !U should at least give a week so people have their account checked and stuff like that!Now u did that thing ok... Lots of ppl Dont remember the questions (I would be on of them if i wouldnt have changed my Security Questions cause of my last Email ****!)other have their accounts from friends that Quited game and they cannot find their Questions!At this Momment u getting Tonz of Tickets to support and u getting like Hours to reply to them u just have a bot to auto reply that the issue is under way YA!!Why dont u open accounts for 1 week !Give ppl to understand that u need these Questions so u can ENTER later ur Ncaccount!And why dont u apply Authenticators like wow?Its actually works fine and u can make profit??We are humans u know we may doing mistakes sometimes even Forget some times we just want to play a freaking game!The info u want to take back the account its just Like we having a bank account!Srsly give ppl a brake!We paying u tonz of money and money every single month to enjoy game ! tooks months for legits to Go high levels and until now everything was fine! This post has at least 20k Views in like 1 day and its gonna increase day by day and there are like 500+ replies!And there are more ppl that they dont know english and they cannot even find a way to take back their accounts and dont even know that a security change is applied to NcMaster accounts!u should Give Ppl INFO!In game some times too u know?I am just saying if u want ur ppl back!Lift of this thingy !Make Clear that ppl need to get at least these 2 "Security Questions" FIXED! And Find some other Security for NcAccounts and for Ingame accounts!Dont make things more complicated!Thats my opinion!1 Week to fix their accounts and then apply again everything u want!Otherwise say goodbye to alot of loyal player!And Yeah mistaked were made both sides so why dont u make a poll!so ppl can vote!!!
i wonder how many ppl took a screenshot or written the info down -even with no real names - the first time they made their account ....
let it be a lesson ?
i dont think that ppl should be mad at NCSoft becus of the security reason .. it is there for something u know ...
it's ncsoft's fault for not giving us an update 2 weeks ago that this was going to happen, and for people to make sure their accounts are able to go through this process.
Who really trust internet when it comes to give real name adress emails and more stuff!even giving ur credit card to pay game its a big thing!i dont say we didnt make mistakes about not writing hint questions down!but come on!its a game!!!!???supposed to have fun?maybe?
i dont think that ppl should be mad at NCSoft becus of the security reason .. it is there for something u know ...
There is no benefit to security! Infact it puts your secret answers in additional risk by making you type them every time you login. At least before if you got hacked they probably didn't get your answers.
Most importantly how can I see which ip addresses are associated with my account? I want to delete them because they are not really mine and I 'm afraid ncsoft is capable of trying to 'link' accounts via their registered IPs.
Also if there is a limit people with dynamic IP should not add locations, especially if its a small limit (10)... Imagine having to be assigned an specific ip to be able to login...
If they didn`t understand what they are reading, they should look for help (dictionary or some web translator).
And which dictionary would tell them the one and only spelling of their mothers' maiden name in Latin-1?
Or try Google to translate "cyan" into Russian and then back.
Most importantly how can I see which ip addresses are associated with my account? I want to delete them because they are not really mine and I 'm afraid ncsoft is capable of trying to 'link' accounts via their registered IPs.
You cannot remove them:
Can I remove an authorised location from my NCsoft master account?
No. If you mistakenly clicked the Yes button after answering your hint questions when logging in from a new location, you will not be able to remove that location. However, if the account is inactive and is not logged into for a period of time, that location will automatically "drop off" the list for security reasons. All unused/inactive locations will eventually drop off on their own. You will have to answer your Password Hint Questions again and click the Yes button in order to re-authorise that location.
NCSOFT PLEASE LET FOR THE PLAYERS TO LOGGIN TO THEIR ACCOUNTS, WHO CAN'T ENTER CURRENTLY!
What these peoples can do now?
Should They have to call some hackers to access their own accounts?
Should They have to go to your offices by personally and force you to give back their accounts?
Guys Arabian peoples could remove the dictators by revolutions what started on Facebook, let's you make Facebook group maybe you can remove the currently leadership of NCwest!:)
Here they can do that remove your comments there they can't do it.
I have every bit of information, from old credit cards to unique ID.. and yet they ask me the 2 questions that I cannot answer. I lost the piece of paper during a move
1.) if a german has a answer to the security question with the letter "ö" is it still an "ö" or is it like in mails that it has to be changed into "oe"?
2.) the security question is for the case some1 forgets his password (thats what was written when we registered). so why do we need it now if we dont forgot our password?
3.) if some1 fails to verify his account, (that just happened to my girlfriend, while she still has all the security thingy on a piece of paper) she cant log into her master account anymore. tell me please how that can be? she has NO chance to delete the payment method or quit the game. are u serious??? i hope you talked with your lawyers before u invented that great security thingy, and i hope your lawyers also know what can happen if u guys are crazy enough to continue to book up the money from her bank account...while she cant even do ANYTHING against that (delete her bank account info/cc card info at her master account). i think in that case u cant hide behind your US-law, since your subsidaries are in frankfurt, germany.
i'm really interested in your answers (especially how it can happen that she couldnt verify her account when it is the same infos like at the last pw reset u made some years ago)
dont get me wrong, i agree very much and appriciate that u FINALLY do some actions against account buyers and stuff, but its not good when the legit ppl (who has ALL needed infos) cant verify their accounts. i hope your support doesnt need to long to fix her problem